Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBig thanks to Hamptons
Big thanks to HamptonsSonsurae McDonald has been our Property manager for nearly two years she’s both helpful and communicative at every step of the process whilst dealing with any issues that arise (and there have been a few) she has been keeping us well informed during the process. I love that she expertly deals with our issues knowing the vulnerabilities we face health wise she has been a Godsend very professional and dedicated in following through repairs as things can be stressful She has shown a responsible maintenance approach and demonstrates care with heartfelt commitment . We appreciate the efforts and the small touches ensuring our safety.Many Thanks to the HamptonsTeam.
Marcia · 22 February 2024
★★★★★ 5/5
TrustpilotGreat service
Max Barnes at Hamptons in Oxforshire has been great. He is very efficient and friendly and keeps abreast of the works required to the property (it is an old barn conversion so needs some TLC from time to time). It just feels like a very easy and professional relationship
Scott · 2 November 2022
★★★★★ 1/5
Trustpilotstay away from Hamptons
I am writing this review to tell you that I am deeply disappointed with my experience so far with Hamptons Estate and Management Company. My partner and I moved into our property in The Baynards on 31 October and a number of issues that were agreed via email before our move have not occurred or been put into place. These issues include:1. Putting in the written contract something different to what we had previously agreed, namely repainting only the hallway and not the entire flat (as was previously verbally agreed with the letting agent from the estate company). As a result of this, we have repainted the main bedroom and living room, at our personal expense. 2. Leaving unwanted items in the flat, that should have come unfurnished. This includes a chest of drawers that we haven't had permission to dispose of, despite having flagged it up as a problem the first time we saw the flat (before moving in). We have even offered to dispose of this furniture at our personal expense but have not received the permission to do so. 3. A number of maintenance issues that have taken a long time to resolve and with no visibility or communication about timeline. We have previously contacted you about a number of concerns at the property, for example issues with the boiler, windows, air conditioning, and balcony door. We have received responses stating that these matters will be investigated, but without any further communication about the result of the investigations.4. We have asked several times for the annual report on the air conditioning, including before the contract was agreed, however this has never been sent to us and we have no verification that this report was ever made. We have subsequently asked for this report- numerous times - but without receiving anything.5. We have also complained and contacted you numerous times about the mould growing on the curtains in the entire flat and on the windows, which were not in clean and tidy conditions, and this has not been addressed. This is a serious health hazard and we are very disappointed at the lack of attention to this potentially dangerous problem. We have personally removed the mould on the windows and taken the curtains off, to attempt to get them dry cleaned, but were unable to get them professionally cleaned because of the age of the curtains (we were told that the curtains would very likely disintegrate if attempt was made to clean them, due to their age and poor condition). We have replaced the curtains in the bedroom at our own expense.We have even offered again, as before, to dispose of this furniture at our personal expense but have not received the permission to do so (we reported it the 12th of December and we are still waiting for the Landlord decision as of the 5th of January). 6. When we agreed to the contract we accepted the landlord’s request of a break closure in the contract. We did that on the condition that the above concerns were dealt with. They have not been dealt with, despite the agreement to do so and despite multiple requests to Hamptons’ management, and we still have a number of issues outstanding without the prospect of a solution. We always pay our rent on time, and we are paying a considerable amount of money on a weekly basis to live at this property. We have lived in The Baynards for 5 years, in a different property, and never previously had any issues with the estate and management company or landlord. Our recent experience was completely unexpected, and we are very upset with how we have been treated so far. Before we signed the contact, our communication with the landlord was very prompt, but since we have signed the contract we have been ignored and nothing has been done.I would strongly advised against renting a property that Hamptons manage if you don't want to face similar grief.
Antonella · 5 January 2020
Agent replied · 27 October 2024
Thank you for leaving us a review. We treat customer service very seriously and are extremely disappointed to hear about your experience. We would be grateful if you would afford us the opportunity to investigate this matter further and therefor invite you to contact customercare@hamptons-int.com who will ensure these issues are investigated in line with our procedures. Thank you again, we do hope we are able to bring your concerns to a positive close.
★★★★★ 5/5
TrustpilotA really excellent service
A really excellent service. Staff were very professional, polite and really listened to our brief, when it came to finding the ideal tenants. I would like to make particular mention of Renae, who always had a smile on her face, and could not have been more more helpful. She found us the perfect tenants. The property was let quickly, and has attracted the rent we were wanting. Many thanks Hamptons. I would recommend you to anyone!
Sue · 5 March 2021
Agent replied · 27 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Ranae and the team.
★★★★★ 5/5
TrustpilotI've experienced the best service ever
I've experienced the best service ever! Charlotte and the team have been absolutely amazing, providing instant responses, being incredibly helpful, and demonstrating unwavering reliability. Thank you all so much!
Jean · 7 May 2024
★★★★★ 5/5
TrustpilotExcellent Marlow Letting Team
Marlow - Letting Team Sonja & Maxine have been excellent in helping us find a rental property after our house was flooded and made sure the process went as quickly and smoothly as possible Patryk has then done a superb job dealing with any property issues there were in a fast and efficient way to ensure any snags were repaired as soon as possible We have been really pleased with the service we have received and thank them for making a difficult time for us so much easier to deal with
Sean · 16 February 2024
★★★★★ 5/5
TrustpilotFast. They get things moving
They were pretty fast handling all the due processes that are required once the price was agreed/accepted. Everything was done professionally from the beginning until the end. I would use them again if we needed to look for another home. Thanks Robert.
Jim · 15 June 2023
★★★★★ 5/5
TrustpilotHamptons Weybridge was excellent in the…
Hamptons Weybridge was excellent in the purchase of my property in particular Maya Dean. She was ever so helpful and enthusiastic. She really did push it to get it over the line which was so helpful to meet our deadlines.
Mr · 8 August 2023
★★★★★ 1/5
TrustpilotTerrible service.. !
Worst agency and service as they did not reply to our emails or calls whenever we had tried to contact them. And they did not release our deposit even after vacating the property till 6 months. We had to contact TDS people and they tried to contact them and they did not replied and finally TDS had to Release our deposit after 6 months.. I wouldn’t give any stars or recommendations for this agency. And yes if your property manager is SALLY CAMPBELL then be careful as she will not reply to any of your emails after you rent the property and vacate the property.
Vaibhav · 13 February 2024
★★★★★ 1/5
TrustpilotWorst Agency and Services Ever!
We got to Hamptons through Accord Lettings, when we were looking for a apartment in Birmingham City Centre. When doing the paper work and process a lady named Sally did it quite quick like within a few days. But once everything was done. They were ever least bothered to ever respond to mails or any maintenance issues. They would take forever which was quite annoying and disappointing. When we ended the tenancy they wanted to deduct money from our deposit for no valid reason and a dispute was raised no response since then. And then we took action with the TDS and finally got our whole deposit back after 5months of vacating the place, which was quite ridiculous. They do not provide professional service at all. Act all nice during the start of tenancy and later it is disaster. Would not at all recommend Hamptons. When we used to call Sally on office number no response has ever been given nor replies to our emails. Worse and ridiculous. Wish there was a zero star rating.
Bansri · 13 February 2024
★★★★★ 1/5
TrustpilotHamptons are the worst!!!
Didn't tell us they had taken over the management of our property and as such nearly lost a whole month's rent because we were never given the correct payment details or even informed we needed to pay our rent into another bank account. Left with a working shower from July to October when we eventually moved out. Left a leak in our bathroom ceiling for two months prior to us moving out then charged us for the mould on our bathroom, which was caused by the leak and poor maintenance of the property. Constantly lied and mislead is in all communications with them. I would strongly advised against renting a property that they manage if you don't want to face similar grief.
Eleanor · 14 November 2019
Agent replied · 27 October 2024
Thank you for leaving us a review. We take customer service very seriously and are naturally disappointed to receive your feedback. We can see you have already contacted our customer care team, who have confirmed a senior member of the property management department will investigate your concerns in line with our procedures. We do hope the team are able to assist you, thank you again.
★★★★★ 5/5
TrustpilotGood agency , good team and professional work
I am so happy to rent my house from this agency.from rent team they help me a lot , then they professional clean the house and when I first check the house, the lady recorded everything and sent me all photos and videos. The house manager who named Melanie Hudson she is very very kind and professional. Somedays I called her many times and she is always friendly and enthusiastic to help me. This agency is my best choice.
Wei · 1 March 2024
★★★★★ 5/5
TrustpilotI am very happy to have the Hamptons as…
I am very happy to have the Hamptons as an agency and hope to stay in the future. I especially thank Hanna Hornstein that she always helps me when I need, but the thing I like most is her kindness and professionalism in doing her job. My compliments
Valentina · 18 November 2022
★★★★★ 5/5
TrustpilotHamptons Rickmansworth
We've thoroughly enjoyed renting through Hamptons! A big thank you to Rebecca Pole who has gone above and beyond in everything we required during our 8 months of renting. Thank you!
Tenant · 20 February 2020
Agent replied · 27 October 2024
Thank you for leavng us a review, we look forward to sharing your lovely feeback with Rebecca.
★★★★★ 5/5
TrustpilotCharlotte is diplomatic and very…
Charlotte is diplomatic and very efficient when dealing with my tenants. She also responds immediately to my emails and phone calls as a landlord. Her positive and upbeat personality means both myself and I expect my tenants have felt supported and we know she is a go-to with any queries.
Sarah · 23 August 2022
★★★★★ 5/5
TrustpilotRecently moved into a property
Recently moved into a property. Hamptons were quick to resolve all the issues and in good time. Thanks David Whiting and the team.
A · 25 July 2024
★★★★★ 5/5
TrustpilotProperty Manager of Hampton
Harleigh is always responsive and helpful. I am so lucky to have her as our Property Manager.
Amy · 29 October 2024
★★★★★ 5/5
TrustpilotFautless and friendly service
Absolutely fautless - and very friendly - service.Sharon and her team went above and beyond to get me sorted and into the right property asap. Their focus was the right proeprty for me - not what they had on their books.Very empathetic, objective and tireless commitment to help.
Billy · 4 November 2022
★★★★★ 1/5
TrustpilotShocking customer service in Sunnindale
Shocked at the attitude on the branch staff in Sunningdale at the end of a high value rental in Ascot, as they would not approve the release of the _undisputed_ amount of our deposit of almost 6000.00 because of a claim (frivolous) by the landlord for 600.00 that we wish to take to dispute resolution. The offer letter from Hamptons said it as was an assured shorthold tenancy, which would have the full protection of the tenants deposit scheme (TDS), but the actual document provided we subsequently found was NOT an AST and they held our deposit in their client account and will not release it. We have now had to instruct lawyers for release of the undisputed amount, while initiating a dispute resolution process over the 600.00. The landlord lives in Monte Carlo and is a total cheapskate... claiming for replacement of transformers that failed and caused lights not to work, and claiming 160.00 for adjusting a carpet that lifted at the door retaining bar, after professional cleaning by the company they suggested ! We found the branch staff at Sunningdale to be arrogant and unhelpful and have now had to instruct lawyers. Shocking customer service... or perhaps they see the landlord as the client and we, paying over 4,000 per month, are just a nuisance. We will be following through with the company's complaints procedure.
Robbie · 9 August 2019
Agent replied · 27 October 2024
Thank you for your recent feedback regarding the service which you have received from our Lettings office in Sunningdale. As a business, we treat customer satisfaction extremely seriously and we will always respond to any concerns raised to us, whether it be via a review or via our Company Complaints Procedure. We understand that a mutual agreement was reached between Landlord and Tenant on Friday and, the deposit release was subsequently actioned the same day. Any deposit paid to Hamptons is held by us as independent stakeholder and we are legally bound to obtain written consent from both parties (Landlord and Tenant) before releasing any portion, including the undisputed amount of the deposit. Our responsibility is to act on the instruction of both Landlord and Tenant following a mutual agreement between both parties. We always endeavour to assist both where possible with regards to the deposit process, however, when a property is not managed by Hamptons, we are not privy to any maintenance issues which may have arisen during the Tenancy and therefore are not in a position to negotiate the deposit at the end of the Tenancy. We need to ensure that the type of legal contract is suitable for the type of Tenancy, based on the information which a Tenant provides us with at the time of the initial negotiations and for this reason the Tenancy was a Non AST Tenancy. We hope the above provides some clarity, thank you again for taking the time to write to us.
★★★★★ 5/5
TrustpilotFantastic service from Anca
Fantastic service from Anca, always available and extremely fast response, her communication quality are excellent, thanks for her service.
N · 15 March 2026
★★★★★ 1/5
TrustpilotThere was a agent name Sadia
There was a agent name Sadia. She was very rude and arrogant. People are coming for house. You need to help. That's not customer service. Very bad and worst. Never recommending.
Stewart · 19 February 2024
★★★★★ 4/5
TrustpilotJacob at Hamptons Stratford looked…
Jacob at Hamptons Stratford looked after our purchase with a great deal of patience (and he needed it!) putting him self out on several occasions to facilitate our timings.Thank you Jacob.
Stuart · 2 January 2020
Agent replied · 27 October 2024
Thank you for leaving us a review. We are delighted to hear Jacob was so helpful and able to work in line with your time scales, and look forward to making him aware of your feedback. If there is anything we could improve to receive 5*s in the future, please let us know customercare@hamptons-int.com
★★★★★ 5/5
TrustpilotScott Davies and the team at Hamptons…
Scott Davies and the team at Hamptons Greenwich have been professional, proactive and personable in organising a let at short notice. Great experience.
Sue · 18 July 2024
★★★★★ 5/5
TrustpilotDanish Ashraf assisted me and he was…
Danish Ashraf assisted me and he was really helpful and super kind!!!! g
Guia · 29 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
