Trusted Agent profile
★★★★★
116 reviews across 1 platform
1-2 Trinity Gate, Epsom Road, Guildford, GU1 3JQ, Guildford GU1 3JQ
Foxtons's Guildford office at 1-2 Trinity Gate is rated 2.9 out of 5 across 116 reviews on 1 platform. The 116 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
1/5
TrustpilotFive years a tenant, then a masterclass in incompetence at the end
I rented a property managed by Foxtons for five years and one month. We paid rent on time every month and never had a complaint raised against us. Then we tried to leave.
1/5
TrustpilotThe worst and the most disgusting…
The worst and the most disgusting service ever! They agreed with a young lady and her elderly parents on my property for renting even though I had rejected the application.
1/5
TrustpilotI would strongly caution anyone against…
I would strongly caution anyone against using Foxtons when purchasing a property. Our experience was deeply disappointing and handled with a complete lack of professionalism, integrity and basic transparency.
5/5
TrustpilotGreat experience overall
Great experience overall, especially from Ciara Ryan
5/5
TrustpilotI had a wonderful experience with…
I had a wonderful experience with Foxtons, they helped me to take my first private rented apartment when I needed them the most. I was short on some requirements however they helped me to pass the checks and get the apartment I desired.
5/5
TrustpilotStaff excellent
Staff excellent. Lots of way communication.
1/5
TrustpilotUnprofessional Service
Had awful experience with Foxtons to sell my property value at £400k then say at £375k will be a fast sell.
1/5
TrustpilotExtremely poor handling of deposit refund, lack of accountability and communication.
I moved out of my flat on 25 September 2025, and my landlord immediately approved the full return of my deposit. I provided my bank details to Foxtons on 3 October, and the online portal confirmed that the refund would be processed within 5, 7 working days.
1/5
Trustpilot23 days and still don’t get my deposit
The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.
1/5
TrustpilotSerious data concerns
I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.
1/5
Trustpilot62d Stanhope Gardens
Rented an appartment with foxtons at Standhope Gardens 62d Standhope gardens! After I found out that there were prostitutes residing before and that the bathtub collapsed 1 year ago and the wall crushed! Also, it was full of rats!
1/5
TrustpilotFailed to repay deposit
Two months after the end of a short let Foxtons still hadn't returned the deposit and failed to answer all correspondence. No issues or deductions have been suggested; they simply don't respond and I had to raise a dispute under the deposit protection scheme.
1/5
TrustpilotLandlord, letting through Foxtons.
I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months
1/5
TrustpilotI paid **£350 for a professional…
I paid **£350 for a professional end-of-tenancy cleaning service** arranged through Foxtons. **The service was not provided**, which is clearly stated in the **end-of-tenancy checkout report**.
1/5
TrustpilotVery disappointing experience
Very disappointing experience with Foxtons due to the handling of our tenancy application.
2/5
TrustpilotWe keep receiving unsolicited post…
We keep receiving unsolicited post despite the request for it to be stopped.
1/5
TrustpilotCannot believe that they held our money…
Cannot believe that they held our money for more than 3 months and not give it back to us! No communications at all! I am wondering where the good reviews are from!
5/5
TrustpilotFriendly and competent
Excellent communication and support through the whole process including additional information requests and properties visits, with Anaïs and Jack. Friendly and competent.
1/5
Trustpilotworse agents i have dealt with
worse agents i have dealt with, im not one to write reviews but i would not recommend Foxtons at all.
1/5
TrustpilotUseless
From my experience, borderline incompetent.
1/5
TrustpilotGet everything in writing
Get everything in writing, they will lie through their teeth for the sale
1/5
TrustpilotCuba from Foxton's terrible customer…
Cuba from Foxton's terrible customer service.
5/5
TrustpilotExcellent customer care
1/5
TrustpilotPlain harassment
This company has been calling me for over a year 2/3 times per day at times, from number 02080909812.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Guildford office has 116 reviews across 1 platform: 116 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Foxtons Guildford is rated 2.9 out of 5 across all 116 reviews, checked 9 October 2026.
Foxtons Guildford, 1-2 Trinity Gate, Epsom Road, Guildford, GU1 3JQ, Guildford GU1 3JQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.