Reeds Rains Grimsby reviews

★★★★★ 1/5

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As proud tenants of our home we were…

As proud tenants of our home we were sick to our stomachs when we received a termination email leaving us with 2 months to leave and find somewhere else to live! We were sent this email out of the blue and our landlady had no idea of this. Worrying and trying to think of how we and our children would live without a home and where we would go. Our hearts broke instantly and we were in panic and distress. we personally reached out to our landlady and we have great communication with her. She was also shocked. We phoned reeds raines with absoulte heart ache to try and understand why we would be loose our home where we have a very small baby. For them to rudely laugh down the phone to us telling us it had been sent in error. it was very unprofessionally delt with and there was no compasion or empathy to the trauma of thinking we were loosing our home. Landlords,landlady's, property sellers and tenants. Use a different property agency.

Juss · 26 August 2022

★★★★★ 5/5

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Reeds Rains Woodseats

Angela at reeds rains was absolutely brilliant from the very start when I viewed the property right to the very end when I picked up the keys and was always at the end of the phone for any advice I needed, surpassing her role as an estate agent. I can’t thank Angela enough for her efforts it really helped me through the process of buying my first house

Owen · 18 February 2022

★★★★★ 3/5

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Did the job... Bit stressful though!

Although the Northwich branch asked me for a 5 star raving review (I hate it when companies do that) and tried to finish the conversation before I could say otherwise, I thought it'd be better for both the branch and the customers for me to post an honest one.Good points: The Northwich branch did get me the decent price that I wanted for my house, they were great at arranging viewings, and they found me a buyer pretty quickly (around 2 months). Special mention to the ladies at the branch, Trudy was lovely to deal with. Bad points, I wasn't particularly happy with my experience with Reeds Rains as a whole, I'll outline why:The timeframe of me agreeing on an offer to us actually moving in was around 4 months, this was not Reeds Rains fault, but the thing that really annoyed me was that the Manager at the Northwich branch asked me twice (not in a particularly nice way) to "break the chain". I took this as essentially asking me to move out of my house and rent whilst my purchase completed so that they could complete the sale easily. I gather this was because he was keen to make the sale, the £2000+, and the commision. I got the feeling that he was more bothered about making the sale, keeping his buyer happy, rather than keeping me happy (despite me being the one to pay Reeds Rains). This caused me hell of a lot of unnecessary stress, as every time he said that I thought my buyer would drop out.The second bad point is what seemed like a severe lack of communication between offices. My purchase was also with Reeds Rains, at another branch (Sale). I thought this would mean they'd be pretty good at communicating with each other for updates, but this was not the case. I was having to be a middle-man between the 2 estate agents and my solicitor. Several times I was called by the Northwich branch for updates when they could've easily rung the other Reeds Rains and got the information that they needed.At one point I even had to jump in and email all of them in one go as the chain was about to collapse due to a complete cock-up in communication in the chain. I was having to speak to the couple I was buying off directly at the end, as the chain was collapsing.The last bad point was that I rang up Reeds Rains in Northwich to ask for the photos of the inside of my house to be removed from the various websites once the sale/offer had been agreed. I was told that it would be done within 24 hours, but this was not the case, the photos remained on the internet.I wouldn't use them again, I'd be more tempted to use one of the online-only agents. To be honest, I don't think I even got a courtesy "thanks" call for going with Reeds Rains when it was all done.

Seb · 2 August 2018

★★★★★ 1/5

Trustpilot

Do not use this company

This company have illegally retained money that does not belong to them, they are unproessional and untrained, with holding deposits and rent payments to landlords. I have had to contact them persistantly to be told to google what is required to return a deceased deposit as they are not sure, to be told it hasnt been picked up because a member of staff was on holiday for 2 weeks, so noone picks up other staffs work, to be told over 3 weeks ago they now have all they require and still no return of funds. Do not use this company they take 2 weeks to pay landlord rents even though they already have the funds, they have broken the law by not returning the funds in the required time frame even though the landlord has requsted this to be done, we have now instructed a solicitor as this is effecting a grieving family who need to close a deceased estate

Emma · 24 August 2022

★★★★★ 1/5

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Deserves Less Than One Star!

Deserves Less Than One Star!Useless is an understatement. Totally inept until they want £120.00 to resign the same contract with a "slight" rent increase every year.Incredibly inefficient, slow and unable to organise anything. When we first started the contract it took over 3 months to fix broken appliances to a sub standard quality. Even now trying to organise things to get fixed is a sluggish nightmare.Not looking forward to the deposit lynching we will get when we leave the property.

Matt · 22 June 2018

★★★★★ 5/5

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Professional yet personable

Mark · 14 October 2026

★★★★★ 5/5

Trustpilot

SELL SELL SELL

We were actually purchasing a property through Reeds Rains (Dartford) Sue Bunce being the agent.As a buyer I initially found Sue a bit frustrating , always on my case , chasing me every five minutes , I’m sure I’ve lost more hair BUT .... these are signs of an experienced , knowledgeable, hard working with no messing attitude which I would certainly be looking for in an Estate Agent IF I was indeed selling my property. So in short if your looking to sell your property I would certainly not hesitate in booking Sue at Reeds Rains (Dartford ) if your buying ... Look out Sue Bunce is about Thanks for all your assistance Sue it’s definitely been worth it , best regards Kev & Jo

Kevin · 8 June 2018

★★★★★ 1/5

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Reeds Rains re-listed the property that…

Reeds Rains re-listed the property that we were purchasing without telling us because they 'assumed we were withdrawing' after our vendors pulled out of their onward purchase. We had already instructed solicitors and incurred legal fees by this point. We phoned Reeds Rains to challenge why this had happened as we were in total shock. The agent we spoke to got very defensive and hung up on us. We have been left completely in the dark although we can see that the property we were due to complete on at the end of this month is still listed on Rightmove and their website. I would be very, very cautious if you are considering buying a property through this agency.

Lydia · 15 August 2022

★★★★★ 5/5

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Would like to say a big thank you to…

Would like to say a big thank you to Jordan Milne (Reid’s Rains) Blyth branch. Jordan managed to let our house with in 48 hours and provided an excellent service from start to finish The photographer who came was very professional and we were delighted when we saw the pictures as they really showed the full potential of our house. We were kept in the picture through out the process of letting our property and everything was explained fully and clearly thus ensuring a smooth problem free result. We found Jordan to be not only very professional but also extremely pleasant and helpfull he is a real asset to Reid’s Rains and we will definitely be using his services again in the near future. Dawn and Mark Mclean

Dawn · 22 May 2018

★★★★★ 5/5

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Amazing service!

Sue was absolutely amazing for us buying a house! I'm a first time buyer and she was super supportive in the process and helped to push our solicitors! Everyone was great when I called and would make sure to help me out with any issues straight away! They are 100% by the book and make sure that you are informed of every step of the way. We also brokered through them with mike and our mortgage was accepted in less than 24 hours! Can't recommend them enough- if I ever need to sell I would use them without hesistation! Thanks so much! Reeds and rains Dartford!

Grace · 18 May 2018

★★★★★ 5/5

Trustpilot

GreatService

We have had poor experiences with a number of estate agents over the years but David Gardner and his team in Grimsby have delivered is a first class service. He has been there to help at every turn, chased people when required and assisted with the despatch of documents. I cannot speak highly enough about the service we have received and would use them again and recommend them to anyone else seeking a move.

Trevor · 10 December 2020

★★★★★ 1/5

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HORRENDOUS SERVICE!

Took time off work and travelled 1 hour to go to a viewing with them. They called me 8min before to cancel! The flat has been let they said. I asked to view the flat anyway in case I can make a better offer and also because I was so close to the place and they refused!! They have no respect for people and their time. 2 hours wasted and money wasted! Very unprofessional stay away!!

Lo · 9 January 2023

★★★★★ 1/5

Trustpilot

NEVER allow Reeds Rains to hold on to your deposit.

I am currently having the most appalling experience dealing with Malkit Singh from Reeds Rains Brookfield Business Park, Cheadle, Cheshire, SK8 2PU and the team leader Katie Nettle who has for over 5 days refused to return my call.Reeds Rains kept my deposit after finding a tenant for my property in 2009. The deposit is registered in ‘My Deposits’. The tenancy has come to an end and the damage caused by the tenants amount to just over £2,000.00. This means that I have to make a claim for the whole amount of the deposit (which falls far short of the amount needed to cover the damage.)The problem is that due to the fact the deposit is registered by Reeds Rains, My Deposits will not discuss the matter with me and insist on Reeds Rains submitting all of the evidence on my behalf. For over 3 months Malkit has refused to accept that Reeds Rains has the responsibility to do this and still feels as if he is doing me a favour in dealing with the matter. Further to this, Malkit’s attitude has become what could best be described as passive aggressive and unhelpful.Reeds Rains knew that the tenants had raised a dispute on the 22nd February 2018 but did not tell me that this was the case until the 14th March 2018. The deadline for submitting information to My Deposits is the 22nd March 2018, leaving only 6 working days for me to provide this information to Reeds Rains and for them to submit via their account to My Deposits.Instead of doing this, Malkit has simply forwarded the emails that I have sent to him onto My Deposits without checking that they have actually been received or that the attachments can be opened and whether the info can be or has been uploaded. He says that it would take too much time for him to actually upload the information himself.According to an email response from My Deposits “It is your responsibility to check your online account to ensure that all your evidence has been uploaded to the deposit dispute.” And since I am not the account holder I can not do this. It must be done by Reeds Rains.Never under any circumstances should you ever allow Reeds Rains to hold onto your deposit if you are a landlord. I will never make this mistake again.

Mr · 20 March 2018

★★★★★ 5/5

Trustpilot

York Branch Lettings Service - Superb!!

I cannot fault the great service and assistance I received from Karen and the team at the York branch of Reeds Rains when relocating from Essex to York recently. The Lettings team professionalism and efficiency was bar none. Everything went smoothly with the letting and the team were great at communicating and putting through all the documentation and referencing went speedily, and I was able to sort my move out within 3 weeks. Can't thank Karen and the team enough for all their help and assistance, and would definitely recommend them with regards to their Letting service for tenants!!

MURPHY · 8 March 2018

★★★★★ 1/5

Trustpilot

Do not take the full managment service

Whatever you do, DO NOT TAKE THE FULLY MANAGEMENT or RENT COLLECTION option. It is a totally useless service. The customer service is not helpful and your money basically stays in their account for up to 10 days. And if you ever want to leave you have to pay one month's rent plus VAT. This is something that the agent never explained to us, when we asked, "Can we leave at any time?" he said "yes", and obviously failed to explain "there is a big charge". They then put a lengthy agreement in front of you to sign , I signed it in the office whilst their staff sat in front of me not making me feel comfortable to read through. Yes my mistake for not reading the contract conditions, but you'd think the staff explain to you something as important as the exit fee. I didn't mind if the service was good, but we had issues since day 1 with them not setting up the direct debit correctly; therefore our rent was delayed. With no one to contact me to explain this is what happened, again no one explained that it would take up to 10 days for the money to reach your account! 10 days ?? So the money could sit in their account for up to 10 days, whilst they are making a profit off your money! I contacted the branch to ask why the money is not in my account, the Cleckheaton branch, the staff casually explained there has been an error setting up the direct debit and the tenant has made a payment on their card. I was told it'd take up to 5 days for the money to reach your account! I mean if the staff in their own branch don't know how many days it takes for the money to reach your account, how do they expect the clients to know this?? I was then advised to contact the Accounts, where the person on the phone was least helpful and rude, again I was told it'd take up to 5 days for the money to reach my account. I then wrote a complaint and explained my experience with the company has not been the best so far and now I'd like to leave, that's when I found out there is an exit fee. After writing so many complaints, I was offered a refund of the management fee for one month which is 10% of your rent (for being messed around, making so many phone call, being spoken to rudely, having the direct debit set up incorrectly, keeping your money for up to 10 days, basically adding to your stress ) Isn't it supposed to make your life easier? Isn't this the purpose of this "full service"? It gets better as the month after the tenant turns up at the branch to say he is due housing benefit, something that I wasn't aware of, and the rent is going to be delayed. Or it could be delayed! I received an email two days after the payment was due to inform me that the tenant has been to the branch to let them know of this new information. The rent was late again! You can see if you don't take this service at least you deal with the tenant directly and you don't have to wait and wait and wait for Reeds Rains to decide to contact you at their convince and to release the money after so long. They also kept £200 as emergency money, which I asked for it back! I wrote another complaint to Jamie Knights, Area Lettings Director , and after so long he wrote a lengthy email back saying he won't waive off the fee, and although he agrees the customer service has not been great and the branch manager is leaving so he is aware of some issues. I took my complaint further to Customer Relations, where they offered a refund of £120 and asked me to pay £500 something to pay to leave the contract, which I am not happy about. I am now going to take my complaint further to The Property Ombudsman. I just thought it'd be useful for any other landlord who wants to take the full management service to know what to expect since the staff in the branch can't be bothered to explain to you.

Dorreh · 29 July 2022

★★★★★ 1/5

Trustpilot

Do not go through this company

Honestly the worst agency you could ever come across. They haven’t logged our rent payments in 8 months leading to a ruined credit score and inability to rent anywhere else, served an illegal retaliatory eviction notice, have not fixed any of the structural damages including breaking environmental codes, are very reluctant to help and continually act clueless despite multiple emails regarding issues, do not update their systems with emails, phone calls and complaints lodged and add break clauses in contracts to evade laws that protect tenants.

Isaac · 28 July 2022

★★★★★ 5/5

Trustpilot

St. Helens - Eleanor was amazing!

I Couldn’t recommend St. Helens reeds rains enough! I was so nervous about buying my first property but they made it such a pleasant experience, taking away most of the stress! The staff were amazing, in particular Eleanor who helped me find my perfect first home. She even managed to beat all other quotes that I was given. Very happy customer indeed! Thanks again Eleanor and your team.

Chloe · 11 January 2022

★★★★★ 1/5

Trustpilot

Left in the dark

After our offer on a property was accepted 6 months ago Reeds Rains have been less than helpful. 3 months after the process started they advised us to begin the mortgage application process in earnest which then caused issue with the seller as they were not ready to move yet; this led to them informing our mortgage company that the property was no longer for sale. Once this was sorted out we called weekly for updates to find out what was happening with the sale, only to be told no change. This continued for another month and a half before the agent drip fed us more information that our mortgage company had continued to attempt to arrange a survey and that the owners felt they were being harassed. After another month of weekly updates of "no change" they agents drip fed further information that the top of the chain had accepted the offer on their property 11 months prior and were showing no signs of moving. We were open and honest with the agents at all stages, informing them when our circumstances changed and our need to move forward with the sale became increasingly urgent. Not only did the agents fail to advise us or make any movements to progress the sale, they also failed to contact us at agreed times, avoided our calls and just generally blanked us. Two weeks after the initial date we were given for the finalising the sale, the estate agents held an important meeting with the top 3 members of the chain and, despite promising to contact us with the outcome and next steps, again went radio silent. We're now 6+months down the line and having to start our search again while effectively about to be homeless. One thing I can guarantee is that we will not be looking at properties with Reeds Rains.

Lindsay · 26 July 2022

★★★★★ 1/5

Trustpilot

Received a call about an enquiry i made…

Received a call about an enquiry i made about a flat. Lady told me i have to earn 18k not including universal credit to be applicable. If she even had one brain cell she would know that if you earn 18k or more guess what.. You wouldn't be on universal credit. So if your on universal credit you have to provide a guarentor like thats some easy thing. So wasted my time and disappointed me. Its discrimination against people on benefits no matter which way you try and slyly explain it. Your all disgusting

Joshua · 26 July 2022

★★★★★ 1/5

Trustpilot

I went into the Coventry branch today…

I went into the Coventry branch today the lady who was in there was very helpful but the man was very rude and told me that the lady was very busy and I need to go I was not being rude myself I was asking questions

Christopher · 4 November 2024

★★★★★ 5/5

Trustpilot

Recently sold my property with Reeds …

Recently sold my property with Reeds Rains Penwortham. I know I am a high maintenance customer and put pressure on them to sell my house quickly as I had found one I wanted to buy. Rachel and her team really pulled out all the stops, there were 4 properties for sale at the same time on my street all with different agents and I felt the professional photos really made a difference, they carried out an open house which subsequently sold the property for asking price. Once the sale was agreed they kept me informed every couple of days. I couldn't recommend Rachel and her team enough.

Abby · 15 November 2017

★★★★★ 5/5

Trustpilot

I used the Dartford branch of Reeds

I used the Dartford branch of Reeds Rains when I found a property that I was really interested in renting. I phoned up and got a viewing with the landlord that same day and the place was totally perfect. Went back to the branch and from there on Tony took up my application and he explained everything, the fees are very reasonable and Tony was fantastic with his communication informing me about everything every step of the way. Between him and Lea they went out of their way to pull out all of the stops and finally I managed to secure the home of my dreams. They are the nicest,Most helpful people I have ever met. I highly recommend them and if you want to let or buy a property in the Dartford area then Reeds Rains in Dartford should be your first port of call! Just ask for Tony or Lea and you can’t go wrong!!!!

Christopher · 13 October 2017

★★★★★ 1/5

Trustpilot

So incompetent. So unprofessional. So rude.

So we had a viewing booked in on a property in west ayton Scarborough with the view of possibly buying for our family home. We currently live in derby and drove the 3 hour drive with our two children, Once in Scarborough we tried checking the property online again but was no longer showing?? We then rang the company to be told oh no it's still booked in at 3 pm for you as agreed. We then spent four hours killing time until the appointment.On arrival at the propery there was other people with Reedsrains and then we were told oh your viewing was cancelled as it's sold!!!!!!! immediately calling the office to view my opinion of such incompetence I was then told well we called you and left you a message???? Where is that message??? Oh yes you left it on a completely wrong number to mine after making sure twice that they took my number correctly. As if that wasnt enough they then argued the point and said I got the message???? Why the hell would I drive for 3 hours if I had a message and they have just told me a different number to mine. When I said I will leave a review about this I got the reply back of, "oh lovely" I take this as been so rude and you know it. Didn't get one apology!!!!! All in all what I would say about this company is that it seems to be be run by young incompetent people for doing simple work. Baffles me how a company like this trades. You only have to see the other reviews to know it's a naff company.

M · 3 September 2017

★★★★★ 5/5

Trustpilot

Remortgage Reeds Rains Stone

We recently did a remortgage and change of equity share transfer with Reeds Rains Stone Branch . Our mortgage advisor Jordan Powell was outstanding. He gave us fantastic and detailed service guiding us through very step and advising us honestly throughout the entire process, which he made easy. Even when we had a hiccup caused by our lender he fixed it within the hour and even came across to reassure me in person that it had all been sorted. He was there through the entire process with any query we had no matter how small and made a stressful process much easier for us. I couldn't recommend him highly enough to anyone looking for mortgage advice.

Kate · 7 August 2017