1/5
FacebookTHE WORST ESTATE AGENTS EVER. I’ve moved about a lot in my life and never have I received such terrible customer service from a letting agent like I did with Leslie Quist. They took over our property in August 2022 and did NOTHING for us. I informed them of the issues from the start and they made promises to try and fix them. Almost every week I was emailing and asking for repairs, not just asking I was BEGGING for them to sort the damp and mould and nothing got done. It got worse and worse to the point every single room had damp and mould in it, our clothes got ruined, furniture got ruined, I’ve had to throw away and replace items such as picture frames, ornaments, soft furnishings like blankets and curtains etc, big pieces of furniture like desks and book cases have all been ruined because of the mould and the landlord/letting agent did nothing! I know it’s the landlords house but the letting agent also has a responsibility to care for the tenants and he showed zero remorse, almost accusing us of causing the issues! Looking down their noses at us like we’re scum, treating us as if we deserve to live in a house like this. He was rude, ignorant and misogynistic, only ever responding to my husband and not me. This is a warning to everyone if your landlords name is Ian Hughes or your letting agent is Farrow Estate Agents aka Leslie Quist…RUN. So glad to see the back of them both!! Disgusting customer service received by Leslie!!
Agent replied · 22 April 2026
Leslie sent me this email this morning after serving me an invalid section 21. Is the way he’s talking to me familiar at all?
