Trusted Agent profile · Greenwich
★★★★★
1,661 reviews across 2 platforms
191 Greenwich High Road, London, SE10 8JA, SE10 8JA
Part of Hamptons, see every office.
Hamptons's office in Greenwich, at 191 Greenwich High Road, is rated 4.3 out of 5 across 1,661 reviews on two platforms, including 218 Google reviews rated 4.8.
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Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
GoogleThe team at Greenwich (Josie & Rob) are really helpful, informative and have helped things to move along quickly. Would recommend.
Thank you for your review Monica. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotMarta Prodaniuk is a star
I have been renting a Hampton’s property for the last year and Marta has been amazing. Professional, reliable and responsive. She has been an absolute pleasure to deal with.
1/5
TrustpilotDishonest and Immoral
Avoid this letting agency if at all possible. This agency rented a property to me and my partner with a severe infestation. This occurred back in March-2020 a week before the national lockdown due to covid-19. We only found out after moving in since when we visited the house, it had people living on it and the signs of the infestation were hidden. In addition it's important to mention that the initial AST (tenancy agreement) that we refused and had to negotiate during months, had a clause that stated that *all* infestations were to be liable to the tenant. This implied that even if it's not caused by the tenant, any infestation would be their responsibility to fix/bear the costs. After moving in and despite multiple exchange of communications with this agency, the landlord and Hamptons tried to push us to accept fumigation treatments without offering to cover expenses for alternate accommodation. This meant that in essence we couldn't go anywhere since there was a lockdown. Imagine the stress that this caused during so many months of lockdown having to live with an infestation in the house but still paying full rent and being pressured to let the fumigation to occur or "face the consequences that the responsibility would be on the tenants for not leaving the property".When we wrote a formal complaint to Hamptons and their position was clear: they only work to defend the landlords interests which is their client and the offer of fumigation treatments without alternate accommodation is more than generous. This is not the case by UK law and although the responsibility is on the landlord to fix the problems, Hamptons knowingly that there was an infestation in the property still rented it again.Very dishonest people.
5/5
TrustpilotQuality Service
Dealt with Rebecca Hitchman at Hamptons for a few of my properties and the service has been amazing. Always prompt response and looking out for the both tenant and landlord.
5/5
Trustpilotthe Hamptons team has been very helpful…
the Hamptons team has been very helpful to help us settle in to our new rental home. All paperwork was online, keys were handed over with all COVID precautionsOur property Manager Angela Parn has done an excellent job in making a detailed inventory report and helping us set up council tax, utility accountsand is very prompt in answering any questions i have had so far. Thank you and keep up the good work
5/5
TrustpilotFriendly and Reliable
I have found the staff very friendly, professional, helpful and kind. My experience through the many years I have been using their services, very pleasant and hassle-free. I wholeheartedly recommend them to anyone who would want to rent out their property or those who rent property through Hamptons.
1/5
TrustpilotBUYERS BEWARE!
Very disappointed with Hamptons @ Horsham office. I would not trust or recommend anyone to deal with you and find a property through you. I got gazumped by Hamptons few weeks after my offer was accepted by the seller and after I had started a mortgage application. The property was then taken off the market but then re-advertised a couple of weeks later. Hamptons tried to blame the seller as being unreasonable and the seller tried to go behind Hamptons back by implying we should cut the Hamptons and deal directly with them. You both deserve each other and I am happy to see no one has put an offer on the property yet, as it is still on the market 2 months later.
1/5
TrustpilotHamptons Windsor - the worst type of Lettings Agent
Simply put, if you are renting in the Windsor area NEVER use Hamptons. Irresponsible, rude and careless. The worst type of lazy and substandard service imaginable. They could not have managed our 'expensive' rental property any more carelessly than they did. More than 120 maintenance emails with barely anything fixed.Even now, having moved out of the property, we have to chase constantly about our deposit. NEVER USE Hamptons Windsor if you want to have a stress free life! Useless, slapdash, irresponsible, charmless and reckless are the best words used to describe them. Disappointing, disappointing, disappointing.
5/5
GoogleI highly recommend Hamptons International. We were looking for a property to rent and given the circumstances it was proving to be a challenge. With the help of Verity we were able to secure a property very efficiently and this is credit to her communication, professionalism and patience. We were able to find out all the necessary information and were provided with a virtual tour of the apartment. Although this was not the ideal viewing Verity put us at ease and answered all our questions. Overall the process was excellent and we would 100% use Hamptons again due to our excellent experience. Thank you very much.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotHighly recommended
I had a great experience with Daniel Isaac and his colleagues at the Tower Bridge office. The entire process went unbelievably quickly and smoothly. They went out of their way to try to accommodate all of my requests and were always available when I had questions. I'd recommend them very highly!
Thank you for leaving us your feedback. We take great pride in our people and as such are delighted to hear Daniel provided you with such a high level of service and in particular, that the process was made as smooth as possible. Feedback of this nature is very important to us and we look forward to sharing your review with the whole team.
5/5
TrustpilotReliable, intelligent service
Hamptons have looked after my property for nearly 20 years: in that time the service has vastly improved and over the last ten years I have had excellent service. Issues are dealt with efficiently and the extra mile is readily gone to find alternative solutions if there is a problem. Reliable, courteous and helpful, swift to respond to queries, I have every confidence in my manager and she takes all the worry out of letting my property.
5/5
TrustpilotThe current manger is quite new for us…
The current manger is quite new for us as he took over the roll of our previous manager who is on maternity leave. Daniel Johnson our new manager has been diligent and response quickly to any enquire we may have. As keep us well informed of any outstanding work or maintenance needed. We have be happy with his service.
5/5
TrustpilotA happy six years
Over the past six years of my tenancy, I have been perfectly looked after by Melanie Hudson,when any problems have arisen she has dealt with them swiftly and efficiently and in a very kind and friendly way,so that it has always been a pleasure talking to her,
1/5
TrustpilotHamptons Sevenoaks Terrible
Hamptons Sevenoaks Greeted with great enthusiasm and absolute guarantee off a corporate company letting, loads off clients on their books, property would rent easily, well that’s great news was impressed, which is exactly why I placed my property with them. However after I signed on the dotted line that all changed. They basically put it in Rightmove and that was it, We had to do our own checks as to affordability and truthful disclosure. They where confrontational when given the facts, they even left my property unlocked after a viewing! The list goes on but .....fortunately signed a four week contract and by the first week gave my two weeks notice. I do not in any area recommend Hamptons. Wasted my time and energy.
5/5
TrustpilotHamptons Esher branch
My thanks go to Hamptons Esher branch. From the valuation meeting to the exchange of contracts was handled professionally by the whole team. Plenty of warning was given before viewings and feedback was always given each time. Help and advice was a quick phone call away and my thanks especially go to Paul in this area, even after he moved on to another branch.
5/5
TrustpilotJocelyn is fantastic
Jocelyn is fantastic . She responds quickly to emails and always on the ball! Great service
4/5
TrustpilotHelpful property manager
We hadn’t been landlords before but Gemma made it easy to deal with any situations that came up
5/5
TrustpilotGreat work from Hamptons property…
Great work from Hamptons property management team when we reported a faulty shower. Melanie was excellent and got the problem resolved very efficiently.
5/5
TrustpilotHamptons - Ellie Masters
We recommend Ellie Masters at Hamptons Int.She is very responsive, reactive and handles the problems with diligence and efficiency.
5/5
TrustpilotI have always had excellent dealings…
I have always had excellent dealings with the Hampton's Letting team. Recently Ashley O'Dea has been a great help with her advice, prompt action and efficiency.
5/5
TrustpilotExcellent service, above and beyond.
The team at Hamptons have been fantastic in helping to secure new tenants during a particularly challenging time. They were always charming, professional and efficient, their response was rapid, and their attention to detail first class. Sophie Winterson proved herself to be both pro-active and resilient, despite the unique difficulties provided Covid-19, particularly with regards to viewings. Unfortunately, due to no fault of the agents, the first deal did not proceed, but Sophie responded as soon as was practically possible and soon found us a suitable replacement. The service was above and beyond what was expected, from the most minute detail to more significant concerns. Robert Baird also demonstrated a reassuring and pragmatic approach to make sure the property was handed over successfully. I cannot recommend them highly enough.
1/5
TrustpilotIf I could give 0 stars I would
Won’t name the individuals but the property management team were truly awful. Not worth my time going into detail but would just avoid Hamptons at all costs.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleJosie and Ryan helped me with finding my rental accommodation in Tower Hill and in Woolwich. Professional service and seamless process. Thanks
Hi Dhruv! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
TrustpilotDavid Whiting was super helpful in…
David Whiting was super helpful in getting us setup at our new property and his management was superb.
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