Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTia Gooden - outstanding and professional service
Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.
Konstantin · 22 March 2024
★★★★★ 5/5
TrustpilotWe have been very impressed at how…
We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)
Philippa · 12 June 2020
Agent replied · 23 October 2024
Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.
★★★★★ 5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Manuela · 22 July 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback.
I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference.
I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts.
Thank you again for your feedback.
★★★★★ 5/5
GoogleI had a great experience with Eoghan throughout the rental process. He helped me find the perfect property that suited our needs, and the entire process was smooth and stress-free. Communication was always prompt and clear, and His attention to detail made everything feel easy and well-organized. I’m especially grateful for the thoughtful welcome at the property. Highly recommend!
Drsafy · 4 July 2025
Agent replied · 15 October 2026
Thank you for choosing our business, we are thrilled to hear that you had a great experience with Eoghan! It's our goal to make the rental process easy and stress-free for our customers. And we're glad that you appreciated our attention to detail and thoughtful welcome at the property. Thank you for recommending us! We look forward to working with you again in the future.
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotReliable, Professional, and willing to walk the extra mile.
Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.
Harry · 23 November 2023
★★★★★ 5/5
TrustpilotHelpful estate agents that went the extra mile
We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.
Clare · 21 November 2023
★★★★★ 5/5
TrustpilotA great match
We have just rented out our property through Hamptons Greenwich, for the fourth time. Despite marketing it in the slower winter months, we secured amazing tenants within weeks of it going live. Robert Stubbs was great at communicating information, providing helpful advice and even facilitating a meeting between ourselves and our potential tenants. Our property means a lot to us and he really understood how important it was to find the right fit. A huge thank you.
Nicola · 24 January 2024
★★★★★ 4/5
GoogleGreat experience renting through the agency. Thanks to Verity, Anna-Lisa and Melissa. Had quick answers, all the information I needed. Partnership with the “just move in” is a great bonus. They don’t allow to make amends to their suggested tenancy agreement contract.
Edit: the review above was written because I was asked nicely and i believe the agents get bonuses for that.The move in process was actually 5 stars. However, the year later the interaction with the renewals team has been so slow and inefficient, I feel like their main goal is to force me into an uncomfortable contract and charge as much as possible while I left such a great review for them to have their bonuses. Minus 1 star for now. Will set my final mark after I get the new contract or move out.
Update: moving out was okay. My overall experience stays 4/5. Overall i would recommend this agency.
Kate · 11 November 2023
★★★★★ 5/5
TrustpilotProperty Management
Been very pleased with Property Management team at Hamptons. Danish Ashraf is very responsive and understands my requirements.
Julian · 19 February 2026
★★★★★ 1/5
TrustpilotDishonest
Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?
Thomas · 16 December 2023
★★★★★ 5/5
GoogleWe engaged with Robert Stubbs, whom was very responsive and really helped us secure our flat. He was also prompt in referring us to a removal company and answered all queries in a timely manner. Great impression of Hamptons so far and highly recommend him and the team 👍🏼 …
Kaylin · 22 September 2025
Agent replied · 22 October 2025
Thank you so much for your kind words! We are thrilled to hear that Robert and our team at Hamptons were able to provide prompt and helpful service for you during your flat search. We strive to make the process as seamless as possible for our clients and are glad to have made a great impression. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotVery responsive and helpful
Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!
Esme · 6 October 2025
★★★★★ 5/5
TrustpilotAn excellent company to rent a property with!
I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress. I would definitely recommend renting with Hamptons, they are worth the money you pay, and although the three different contract renewal consultants I’ve dealt with were good, Sara-Louise has been the best. A great professional yet compassionate person.
T · 7 September 2023
★★★★★ 5/5
TrustpilotDanish Ashraf is a class act
Danish Ashraf has single handedly transformed my experience of Hamptons.
Mr · 2 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance.
Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate.
Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise.
Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.
★★★★★ 5/5
TrustpilotFriendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
Allan · 26 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave this review.
We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions.
Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
★★★★★ 1/5
TrustpilotAvoid like the plague
If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.
Noelia · 4 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave your review. Providing a high standard of customer service is extremely important to us, so we are naturally disappointed to read about your experience.
We take all feedback seriously and would welcome the opportunity to look into your concerns in more detail and address the points you have raised. Please contact us at customercare@hamptons.co.uk with your details so that we can investigate thoroughly and respond appropriately.
Thank you again for bringing this to our attention.
★★★★★ 5/5
GoogleI have collaborated with several agencies in the recent weeks and can safely leave an outstanding review for Federica & Vince from Hamptons Greenwich and highly recommend them as being one of the best agents I’ve worked with! They are attentive, listen to their clients needs and stick to their promise and to their word! Even though we didn’t end up securing the apartment because of our decision, Federica & Vince have been truly supportive!
Victor · 11 October 2024
Agent replied · 10 November 2024
Thank you for your review Victor. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
TrustpilotHelpful and Professional
We’ve recently moved into a property managed by Hamptons and the experience so far has been impressively seamless. When our washing machine broke down, Max Barnes, our property manager, swiftly sorted out the problem and arranged for us to get a new machine. As we have a toddler, we appreciated the quick turnaround! Max has been very efficient in solving any issues and is always very friendly and helpful. On the lettings side, Catherine Sutton, showed us around the property and was really helpful and knowledgeable. We’ve rented from a few letting agents in Oxford (some good and some not so good!) and we’ve been really happy with the experience so far with Hamptons and would recommend.
S_ · 3 August 2023
★★★★★ 5/5
TrustpilotExcellent service received to date!
I have been with Hamptons for over a year now, great service for this beautiful one bedroom studio flat in the heart of Knightsbridge. You can hear all the noise from ground level even the chatter through the windows but the flat has been worth it. The residents are simply amazing. Since then Amy Goldstein has been very much on top of the management of the property. She replies promptly and will ensure if something requires to be fixed it will be escalated. Thus far, great service received to date.
Shan · 10 July 2023
★★★★★ 5/5
GoogleSuper happy with the folks at Hamptons. We rented out our house in Greenwich with Hamptons and I would like to highlight the effort and hard work that in particular Federica has put in! She has literally gone above and beyond! Thank you!
Arne · 11 November 2023
Agent replied · 10 November 2024
Thank you for your review Arne. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
TrustpilotExcellent service from Ayo
Excellent service from Ayo. Prompt, accurate and responsive. That’s all you need!
Rob · 1 July 2026
Agent replied · 22 September 2026
Thank you for your kind review.
Prompt, accurate and responsive communication is exactly the standard we strive to deliver.
We greatly appreciate your feedback
★★★★★ 5/5
TrustpilotGood communication and very fast…
Good communication and very fast response to the maintenance service
Trywell · 14 July 2026
Agent replied · 22 September 2026
Thank you for your positive feedback.
We're pleased to hear that you found our communication to be good and that the maintenance issue was responded to quickly. We strive to provide a prompt and efficient service, and it's great to know this was reflected in your experience.
Thank you for taking the time to leave a review.
★★★★★ 1/5
TrustpilotHave had the sad experience of them…
Gaslighting experts.Have had the sad experience of them managing my flat in Notting hill if you can call it manage…They charge huge amounts but do not deliver. Do not use Hamptons. They will try and overcharge you on repairs like triple the price.They will try and get you to pay out for things not needed then argue with you about it.They won’t be available ever when you contact them. Always on leave. Communication is a joke.The tenants they find you will not pay rent will steal and there will be little consequence.They will mock you when you complain. I’d be happy to see Hamptons stop operations altogether I have never known of a worse so called high end estate agent!Update: Hamptons reply below is a standard thing nothing else has happen! I’m going elsewhere and expect my money back!
Christel · 16 June 2024
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 1/5
TrustpilotStay away
Gaslighting experts. Stay away. Incompetent.When agent is informed of lack of service agent will try and tell you it’s your doing. I speak as a landlord. You pay a lot of money for management services but get the bare minimum service back. Constantly having to chase said agent in order to remind them of their job and tasks.Examples include: incorrect amounts paid out, no amount paid out, unanswered emails unanswered messages left at their local office. They’re really quick when it comes to getting their own fees but seemingly can’t be bothered when it comes to actually providing the service you pay for.When said agent is faced with complaints of said lack of service said agent will try throwing it back on you or find any excuse available. The majority of good agents has left this company and I can’t blame them.Everyday I hope things will improve but sadly it doesn’t or haven’t so far.
Christel · 16 June 2024
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
