Trusted Agent profile · Greenwich
★★★★★
2,156 reviews across 2 platforms
1 Stratheden Parade, London, SE3 7SX, Greenwich, SE3 7SX
Dexters Blackheath's office in Greenwich, at 1 Stratheden Parade, is rated 4.4 out of 5 across 2,156 reviews on two platforms, including 321 Google reviews rated 4.9.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
TrustpilotIbrahim is a great property manager
Ibrahim is a great property manager. He is both attentive and proactive with a great eye for detail. We feel safe working with him and clearly operates as a true professional. Thank you Ibrahim and Dexters.
5/5
TrustpilotA big thank you to Charlie and the team…
A big thank you to Charlie and the team for their help in purchasing a flat in Kensington. All the team were responsive, professional and ensured the process was completed in a timely manner. I look forward to working with you again in the future!
Dear Rav, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat and professional service
Great and professional service. In parricular Erjon Bejtullahi was very helpful and enthusiastic agent who continuously helped through the whole renting process. Super happy with the service provided.
Dear Marco, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAvoid this agency
They kept trying to push a 3 year contract on us, after a lot of back and forth we got it down to 2years and 3 months (still not ideal), we were also told the flat was unfurnished and then when we put our offer in they told us it was fully furnished which turned out to include an array of random items and ornaments, an old rusty meat grinder (I'm not even joking) none of which were mentioned before signing anything and they tried very hard to get us to keep the old, lumpy and stained mattress, which luckily after a lot and back and forth, we manged to get them to remove. When we moved in the flat was filthy and the garden was a tip.We had multiple problems during our stay, all of which took far too long to get resolved, one of which was a gas leak that Cadence had to come around to investigate and then turn our gas off, we informed dexters about this and then a few days after asked them again when someone would be getting sent out to fix the issue and they acted like it was the first time hearing about this.At the end of our tenancy they tried to charge us £300 for the garden and £120 for a "top up" clean even after showing proof we hired professional cleaners and evidence of how much cleaner and neater everything was now compared to how it was left to us. We obviously disagreed with them but they kept saying if we went to the TDS we would lose so there would be no point in trying but luckily we didn't listen to them and went to the TDS who fully agreed with us and we got our full deposit back which was great but a lot of effort to go through and a long wait just to get our deposit back.If you're looking to rent, then avoid dexters at all costs and if you're currently unlucky enough to be renting from them, then make sure to go to the TDS when they try to steal your deposit after your tenancy is up.
Dear Andy, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters have managed properties for me…
Dexters have managed properties for me for a number of years. All of the team are helpful and in particular Narayan the manager at the Chiswick office has sorted out many issues very promptly and efficiently. He is always very positive and friendly.
Dear John, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHelpful, Friendly, Attentive
Hope Jones has been super friendly and helpful in mine and my sister’s search for a property to rent, always quick to respond and attentive to our needs, would recommend!
Dear Annabel, Thank you for your kind comments regarding Hope. We appreciate you taking the time to leave a 5 star review. We wish you all the best. Kind Regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotDexters: Terrible agency, steer clear
We've been looking for properties to rent and buy in London for over 4 months and we have dealt with Dexters East, West, South and North of the river on over 13 occasions. Apart from 2 occasions, they have always been late. They also have cancelled properties within the same 30mins on 3 occasions (and when you travel 1h to get there, it sucks). Once they'd even forgotten our booking. And on all but 2 occasions, they had no idea about the details of the flat and were last minute fill-ins to show the flat so didn't know about the flats' features. With regards to renting, they kept pushing us to put down a 3 years contract and to increase the price: and the worst bit was that when we did it, we actually lost the flat because the owner actually wanted a short term 1 year contract! On another rental in Pimlico, they told us to offer at least a 3 year contract or not to even bother apply. An appalling company, avoid at all cost.
I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk, I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExtremely Professional
Matt was extremely professional in all his interactions and really helped facilitate meaningful discussions with the sellers. It was a pleasure to work with him to find our next home.
Dear SB, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGood customer service
Donalina is very helpful and always prompt response as our property manager. Many thanks.
Dear Willow, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI’m very happy the service …
Very happy the service I’ve received from Dexters. It has been a pleasure being in touch with the Chiswick office. Dona is lovely and has been a great help with the move out process. Thank you all !! God bless.
Dear Dara, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks to Rachel and her north London…
Thanks to Rachel and her north London team for taking care of all our tenants and solving issues for us when ever they arise at NWX.
Dear NWX, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters
Having recently used Dexters with the assistance of selling my property, both Carlo and Alistair were extremely helpful with assisting throughout the process to ensure the sale went as smooth as possible. Would highly recommend their services.
Dear Joe, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAndy was really helpful & look forward…
Andy was really helpful & look forward to him helping us further in the near future
Thank you for taking the time to leave a lovely review regarding Andy. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI’m a tenant and I had some questions…
I’m a tenant and I had some questions about property. I spoke to Brian from the Hammersmith branch and he was super helpful and friendly
Dear fads, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
Trustpilotjust particular agent
just particular agent, so they book a viewing to my place and I was concentrating on other stuff during the whole visit, and would expect the agent to answer the questions from the visitor. Yet, the visitor kept trying to ask me things e.g. the epc, tax band and whether the heater is electric while I believe the agent should know the answers (these are basic stuff), yet he just folded his arms and allowed the visitor to bother me. At the end, I just said 'you should ask the agent, he might know more.' Then the agent put a long face to me. The whole thing is unprofessional and ridiculous.
Dear Dorothy, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina is great
Donalina was really helpful and responsive when we had an issue with our heating. She immediately put us in touch with the maintenance team, who also responded very quickly. Very happy with this service.
Dear Tess, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLauren has been awesome and very helpful with getting our flat sorted for us
We had been speaking with Lauren who has kindly showed us around our new flat we are moving into. Lauren was very accommodating, helpful and answered all our questions efficiently and professionally. Lauren was very helpful throughout every step of the process.
Dear Christos, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat service
I moved to a new property almost 3 months. Nicole is my reference for the property management,I couldn't wish for a better person, she's very efficient and helpful ,anything it has to be done in the flat is delivered fast. Thanks
Dear Isabella, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAmazing service!
As a tenant Indre is the best property manager I have ever dealt with! She is professional and deals with maintenance issues quickly. Thanks Indre!
Dear Lee, Thank you for taking the time to leave a lovely review regarding Indra. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat lettings agency
Dexters has been a great agency to work with. They’ve handled the moving process/property management efficiently and swiftly, and with total professionalism. My rental property has been managed by Jadasa Andjadiumi - who has been extremely supportive and efficient in ensuring that all the procedures run smoothly. Having worked with other agencies in the past, I’m very happy to now be working with Dexters as their services are unmatched.
Dear Homar, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters were amazing with regards to…
Dexters were amazing with regards to the sale of our property. It was not the easiest of sales but Janine was absolutely amazing in keeping me up to date with the progress of the sale. 10 out 10
Dear Darren, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent support
Daragh was incredibly helpful with an issue with building work downstairs. He responded immediately and was in constant contact throughout until the issue was resolved. Can't thank him enough and very impressed with the service!
1/5
TrustpilotDon't let them SCAM you!!
This is about Dexters lettings in Wapping.Worst customer service I have ever experienced. Not only do they not care about fixing the property on time at all (last winter we were without heating or hot water for about a month), but at the end of our tennancy they tried to SCAM us out of hundreds of pounds claiming the property wasn't cleaned.We had a professional cleaner clean the property and had pictures to prove it. They submitted an end-of-tennancy report with completely false statements and pictures with the property dirty and with debris.While we clearly had it cleaned (and we could prove it).On top of that, when we moved in the property wasn't even professionally cleaned anyway.Eventually they refunded our deposit in full, but only because we didn't budge and were going to take legal actions.Please if you rent from them, take plenty of pictures before and after and do not let them scam you!! Worst experience in my life.
Dear Lode, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotUnprofessional behaviour
Unprofessional behaviour and no comminication. In May 2023, my roommate and I were locked in our apartment due to a broken lock that was never repaired despite reporting the problem in October when we first moved in. Dexters management did not respond to us and for personal and health and safety reasons we had to leave the apartment, so we contacted an outside emergency agency and Dexters would not refund our money!!!!
Dear Camilla, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
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