Dexters Blackheath Greenwich reviews

★★★★★ 5/5

Trustpilot

Petros Giorganios :)

While living at Oaklands Rise (Easton Court) Petros has been one of a few contacts I have had for helping me with any property management issues. Petros stood out to me as a go-to person as he always goes above and beyond to make sure problems and questions are dealt with quickly and effectively. It has made a huge difference to my experience and I would like to thank him and the North Property Management service for their hard work. Best wishesAmy

Amy · 1 August 2024

★★★★★ 5/5

Trustpilot

Monika is the only reason for the 5*'s rating

I don't usually write reviews but credit is overdue - Monika Piszczyk - property management - is the ONLY reason I am giving Dexters in Hendon 5*'s. She is someone who actually listens, cares about people and gets things done as soon as something arises!! Monika always goes completely above and beyond and has helped us with so many things in our flat that we have had problems with for YEARS that Dexters knew about but was left and unsolved - for example a mould issue within the flat - which was only taken seriously when we spoke to Monika. Multiple other problems have happened & I can hand on heart say Monika is the only person working in Dexters that we trust 100%! I have been with Dexters for years now and the only ONLY time things have been sorted, documented, updated and taken seriously was when Monika contacted us and became our property manager - before this it was a complete circus and if I went into detail about everything that went wrong, unseen to etc, it would take up this rating entire page!! Monika is an absolute asset to your company and I am not even joking when I say she deserves a payrise for dealing with so many things and being such an understanding person in every scenario because without her, Dexters is an actual joke. Thank you Monika for always helping us and being someone who is genuinely reliable and kind within that company, I really hope they value you and what you do for other properties that you manage.

Mkr · 29 July 2024

★★★★★ 5/5

Trustpilot

Kentish Town

I recently moved to a new flat in Kentish Town and had the pleasure of working with Remi.From the very beginning, Remi was incredibly helpful and attentive to all my inquiries. Whether it was about the local amenities, the details of the lease, or the neighborhood, Remi provided clear and comprehensive answers promptly. Remi’s professionalism and dedication made the entire moving process smooth and stress-free. I highly appreciate the exceptional service and support, and I would gladly recommend Remi to anyone looking for a new home in London.Thank you, Remi, for all your hard work and assistance!

Émir · 28 July 2024

★★★★★ 5/5

Trustpilot

Excellent service

Dexters have been excellent in the process of me moving flat. Charlotte Rule showed me some amazing properties covering exactly what aspects I was looking for. Once I found a flat I loved Charlotte was exceptional in making the signing as smooth as possible though quick responses to any questions I had and making this as seamless as possible. Daniel Faulkner is a great property manager as he was quick to get in contact with me to ensure I had all the information I needed coming up to moving day. Both Charlotte and Daniel have been highly professional and had excellent communication skills making moving flat a much less stressful experience from what I had expected. Thanks to you both! Can’t recommend dexters enough.

Neve · 25 July 2024

★★★★★ 1/5

Trustpilot

Dishonest and a complete waste of time

Phoned to enquire about 4 different properties listed on their website. All 4 have apparently "recently accepted offers" despite none of them being listed as "under offer" on Dexter's website.Megan told me the sellers asked them to keep the properties as avaialble in case their agreed upon sales fell through. As a buyer, it is a complete waste of my time looking at properties that aren't actually available and that have already been sold. How am I meant to work with an agency that displays a complete lack of regard for its clients or their time?Buying a home is usually a significant decision in the purchasers life. Being dishonest from the outset is not a good way of establishing trust and this makes it almost impossible to use Dexters for my property search. I would advise sellers to bear that in mind when making the decision about who they want representing them and the buyers they are potentially losing out on as a result.I'm am sure that Megan is an excellent agent and I hope that one day she wakes up to the unscrupulous practices Dexter's employ and recognises that these are actually detrimental to hers and her clients relationships and (as a result) her long-term interests.

Sam · 22 July 2024

★★★★★ 5/5

Trustpilot

Great Experience

I experienced a few initial difficulties with one of the letting agents, but everything changed for the better once Ryan Campbell took over my "case". From that point on, the entire process went incredibly smoothly. Ryan did an outstanding job of making my move as stress-free as possible. Even after I moved in, he proactively followed up to ensure that everything was perfectly sorted. I am incredibly grateful for his professional, attentive support and highly recommend working with him!

Mona · 3 October 2026

★★★★★ 1/5

Trustpilot

NOT HELPFUL

Dexters took my flat in march.Despite good Communication weekly they failed to gain any offers.Their strategy seems to be , for you to keep reducing the price.I appreciate the market is tough but to get a call saying we do not want to sell this flat anymore left me flabbergasted.Clearly must look bad on their stats!They have removed my listing without any notice period at all.Such poor service from an agents that claims to be one of the best.Poor customer show from George and the team at the twickenham sales office.

Stewart · 19 July 2024

★★★★★ 5/5

Trustpilot

Thank you Alistair Maclean

I am a commercial property solicitor and usually have no time to leave reviews! However, in this case and on a busy Friday morning I have the pleasure of writing this review for Alistair Maclean at Dexters. Great agent! Assisted in progressing the sale for my client, in a professional and courteous manner. Kept communication open and pleasant. Chased otherside (buyer's solicitor) when needed to. I would recommend Alistair and look forward to working with him again in the near future.

Runa · 19 July 2024

★★★★★ 5/5

Trustpilot

Monika Piszczyk handled the replacement…

Monika Piszczyk handled the replacement of the boiler in my flat which is being rented out. From the outset, Monika was extremely professional and also had a very affable way about her which made the whole process, which could have been very stressful, manageable. Monika definitely gave me a "sleep easy" factor as I felt very assured that this big and costly project was in good hands. Furthermore, Monika dealt with a post-completion error quickly and with minimal fuss which really sealed it for me.

Devandran · 18 July 2024

★★★★★ 5/5

Google

Mitchell stuck with us throughout our recent, difficult property sale, providing regular updates and finally getting it over the line. Thank you Mitchell! Martin D, Blackheath

Martin · 26 March 2026

★★★★★ 5/5

Trustpilot

I have worked with Angie since she…

I have worked with Angie since she joined Dexter at the north London Branch. I must say was a pleasant efficient and through professional attitude. Everyone in Dexter does a great but now I feel that there is someone willing to go the extra mile to get thing on the move. My tenants respect and appreciate her frank and informed direct approach. She calls me for instructions, makes suggestions and ideas. I feel she has the Dexter business, and my interests close at hand and going in the right direction. Since Angie joined Dexter at the North London branch, she has displayed a pleasant, efficient, and thorough professional attitude. Angie and I have developed a great working relationship, as she consistently listens to my instructions and ensures tasks are completed effectively. Her willingness to collaborate and adapt has been invaluable.• Angie goes the extra mile to get things moving. She effectively communicates my input to tenants, ensuring that their needs are met promptly and accurately. Her proactive approach sets her apart.• Tenants respect and appreciate Angie’s frank and informed direct approach. Her ability to call for instructions, make suggestions, and offer innovative ideas showcases her dedication to both Dexter’s business and our tenants' interests.• She is amiable and well-liked by both tenants and me. Her friendly demeanor and professional conduct have fostered strong relationships, contributing to a positive and productive working environment.Angie has proven to be an outstanding addition to the Dexter team. Her professional attitude, willingness to go the extra mile, and excellent communication skills ensure that both Dexter’s business and our tenants' needs are well taken care of. Her positive impact is evident, and I look forward to continuing our successful collaboration.

Manuel · 15 July 2024

★★★★★ 1/5

Trustpilot

Rental management twickenham

The rental management team at Twickenham is in shambles. We’ve had 5 different people assigned to us in the past 18 months. No internal communication within the team different people call to ask the same question 10 times. When we went for fully managed service we thought the headache will be less as Dexters would be proactive. On the contrary we pay such high fees every month and are chasing them as a secretary on emails not actioned for 25 days. Would advise everyone to think twice before signing them up.

Nisha · 13 July 2024

★★★★★ 4/5

Trustpilot

Christian at Dexter's Ealing office has been…

Christian at the Ealing office has been extremely professional in dealing with all aspects of the property management - whenever a problem occurs, it has usually been dealt with promptly and efficiently, while keeping me in the loop. It's good to know the property is in such reliable hands. The only reason for not giving five stars is the occasional contact from a team member who clearly does not know the property (or my) details well enough or its past repairs history - in all cases, Christian has stepped in to remedy any issue promptly.

Jeanne · 24 September 2026

★★★★★ 5/5

Trustpilot

Years of mould issues finally sorted

We have been renting our current property for almost 5 years and have had mould issues since the beginning of our tenancy. It was not until Monika Piszczyk took over the management of our property, did we finally get our severe mould issues sorted. Monika, with her determination and hard work, managed to get our landlord to finally agree to put in the money to install proper ventilation, get mould treatment and redecoration done. She saw through the whole process and made sure things were done well. Thank you Monika for fighting for our rights to live in a safe and comfortable home.

Safiah · 11 July 2024

★★★★★ 5/5

Trustpilot

Lorraine Hunter from Dexter’s property…

Lorraine Hunter from Dexter’s property management team in Kingston Upon thames,has been the most helpful and kind advisor i have spoken to in a long time from Dexter’s.Both me and my partner have had numerous bad experiences with some members of the property management team however Lorraine has been the most kind honest and helpful. She made sure to sort out the issue we had very quickly and effectively. She deserves the 5 star rating that i have given today because she is the biggest asset on the team! Whenever I have another issue i will always make sure to get through to her.

Andrada · 8 July 2024

★★★★★ 5/5

Trustpilot

Great!

I want to thank Ellis as she has been really helpful throughout our moving in process! Thank you!

The · 19 May 2026

★★★★★ 5/5

Google

Just wanted to say that George has been excellent! We are leaving and the landlord put the flat on the market. George have been dealing with all the visits and the way he dealt with us and with the potential tenants just went well above and beyond. I wouldn’t have any hesitation in using George if I'm buying/selling if I had the opportunity. He was so kind and made sure that we were comfortable with the visitors. What a hardworking and lovely lad. Excellent. 10/10.

Zarala · 25 June 2024

★★★★★ 1/5

Trustpilot

A viewing was arranged for a property

A viewing was arranged for a property No direct contact number was provided Apart from that of the office.On the day of the viewing They didn’t want to miss itSo called the office to get in touch With the particular agentTo inform that they were running late.The person on the phone Said she will contact the agent And then call back 5 minutes went, She didn’t callWe called back ourselves She said it should be fineThe buyer arrived at the property 7 mins after the viewing timeAnd noticed that there were people Still inside.He continued to wait outside for his partner who has physical restrictions To arrive for the viewing.Please note that the other viewers left the property 10-12 mins after their time overlapped our scheduled viewing time The agent acknowledged the buyer And said it’s okay to waitBut at no time did he mention How long he can wait or If the person is happy to view the property by himself til his partner arrives.And the agent was well aware that the person was outside waiting for his partner The agent then called the number Instead of speaking to the buyer Who was waiting near the property At first he said that he has to leave And if anyone comes they can only Pop in and outSo it is better to reschedule We explained we are happy to Have a quick look With the buyer who was already thereAll that time The agent refused and said His diary is packed And he must leave So left.The buyer was left bewildered As were others and his partnerWho reached the property A minute after he left.We immediately contacted the office To explain that we felt mistreated The person just repeated whatThe agent said about being bookedAnd having to leaveShe did apologise for the inconvenience And said he would be in touch After he returned to the office an hour later, He didn’t.We have viewed properties with many agencies but this has been the worst experience by farIt felt like he didn’t careAnd also that she didn’t care So why should we consider Any property listed by dexters.Please kindly be considerate Of people’s circumstances And if someone is asking If it is okay to waitJust be clear how long is okayThen there will be no issue.

Reviewer · 23 June 2024

★★★★★ 5/5

Trustpilot

Abigail was extremely helpful…

Abigail was extremely helpful throughout a difficult issue at our property involving an ongoing leak, damp and related problems. She communicated clearly, followed matters up promptly, kept us updated and helped make sure the necessary actions were progressed with the landlord and property management team.

Anthony · 19 June 2026

★★★★★ 1/5

Trustpilot

Mislead me by hiding the information about flat that I'm trying to buy

I viewed a flat last December that is listed as leasehold and the seller agreed on the price 1st of January. Since I live in a rental flat and wanted to move in as soon as possible, I asked the seller and the agent about the chain, leasehold, and the other potential things that might delay the completion and they misled me by saying that everything was supposed to be smooth, and I should be able to move in early-mid April.For the last 2 months, the seller has been blaming his solicitor being slow because the deal is not done yet. I was digging into the agreement and I found out about this thing called "staircasing", which I had no idea. After I asked the agent (from Dexter) and my solicitor, I found out that the seller doesn't really own the flat yet and he's trying to turn it into a leasehold from shared ownership. There is no date for the completion of staircase to this date and it's still pending, Dexter tells me that they hope to set the completion date and the deal is legit.So in fact, the seller lied to me about owning the flat with this agent who works for Dexter (they claim that they were not aware) and they have been trying to put me on hold by saying the completion date should be set in 2 weeks for the last 2 months. I told them I will pull my offer 1st of July but I'm very surprised that trying to sell a flat that you don't own is not illegal in London and I apparently can't do anything other than waiting or pulling my offer even though I will be required to pay for the legal fees in addition to wasting 6 months. The worst thing is that since there is a break clause for the flat I live in, I let my current landlord know about this flat and he started looking for a new tenant and I'm required to leave the flat in a month.

Burak · 10 June 2024

★★★★★ 5/5

Google

I worked with Haydon in buying a flat in the area and could not be happier and have now been in for 3 months. …

Billy · 16 March 2026

★★★★★ 1/5

Trustpilot

Warning to both tenants and landlords wishing to use Dexters

WITHOUT PREJUDICEDON’T BE FOOLED as Dexters is NOT London's leading Estate Agency although this is their advertising tagline. (Part 1 of 2)We rented a property from Dexters Blackheath Branch in October 2023 and were tied into a 24 month no break clause. As an architect I could see the property was in bad shape when I viewed and video’d it and was promised verbally that everything I pointed out as unacceptable, would be remedied in a 10 day period between the previous tenant vacating and myself taking occupation. I questioned Dexters that I doubted it would be enough time to remedy the defects, however Dexters insisted it could be achieved and the deal was signed and sealed. 3 days before we were due to take occupation, I was contacted asking if I could delay my move in date as the previous tenant had not handed back the keys and the contractors had only just gained access and the previous tenant had left the home in a state which meant they couldn’t achieve the repair work during the remaining 3 days. We couldn’t delay our occupation date at such short notice, however I agreed that we were happy for contractors to continue repairs for the first few weeks whilst living there and would simply not unpack in the meantime and use minimal rooms. We moved into a home with wet carpets and damp, to find that the only repairs done were sticking plaster remedies of painting over mouldy walls, not repairing the source of the damp and already the mould was growing through the freshly painted odd damp wall. At the same time I received a welcome email from Dexters CEO, asking if we were happy with the property. I responded that we were not and was handed over to the manager of Dexters South East London properties maintenance and repairs, who smugly told me that there were no notes on the signed tenancy agreement to repair the property, so we were to take it as it was. I posted the incident on TrustPilot stating that I had video evidence that the property would be repaired as a condition of the tenancy agreement. Shortly after that I received a call from the Managing Director of Dexters Blackheath Branch assuring me that the home would be repaired asap and that he was was going to be cheeky enough to ask me to write a follow up positive review about it on TrustPilot, when it was all completed. I decided to be diplomatic and a gentleman and removed my negative review as a token of belief in his promise. In hindsight I believe this would be a generic story he’d give to many tenants who have complained on TrustPilot to take the heat of Dexters.Unfortunately what unfolded over the past 7 months has equated to beyond disastrous. In a nutshell, it was discovered that the house was not insulated (contrary to a “valid” EPC certificate). The gas shut of valve was inaccessible and boarded over. The smart water meter was connected to another home and Thames water was charging us their water usage (incidentally when I asked the Dexters property management contact person, where the gas and water stop valves were, she did not know and neither bothered to find out, saying I needed to deal with Thames Water and British Gas) The gutters had holes in them hence the leaking causing severe damp and mould in 4 of the 8 rooms. There was the occasional wafting smell of sewage throughout the ground floor from under the floor boards (which Dexters claimed was normal in an old Victorian house and we should live with it) which was eventually discovered to be an uncapped sewer pipe from a removed toilet which is now part of the kitchen, which cowboy renovators had simply placed a wooden floor over. Rats were coming out of this uncapped sewer pipe and nesting under the floorboards. (The neighbour told me that this problem has dated back years and one previous tenant moved out, cancelling her tenancy agreement as she had a toddler who became poorly because of the rats) I had to revert to lawyers and the Greenwich Environmental Health Services to intervene after 4 months of being told by Dexters, that because it’s an old Victorian House, therefore rats and the smell of sewer is the norm. The list of other faults with the house which are in breech of the tenancy contract is exhaustive. The Landlords have to repair these defects else the house is not fit for habitation, sale nor letting out, by law. Dexters first solution was that we move out and they and the Landlords would kindly allow the 24 month no break clause tenancy agreement to be voided. My lawyers advised against this stating that once we accepted to abolish the agreement, the home would simply be rented to another unsuspecting tenant who would spend months / years going through the same fight and the agency and Landlord would simply keep collecting rent.

Lyle · 29 May 2024

★★★★★ 5/5

Trustpilot

Very happy with Dexters

We rented a property with Dexters a month ago. The process was very smooth and quick. We’ve now settled in and Dominic Glover has been very helpful in resolving all the issues faced when first moving in. Dominic is extremely proactive and a great problem solver. We hope this level of support remains for the full length of our contract, but from what we’ve seen so far, we are very satisfied. Thanks so much Dominic!

Silvia · 20 August 2024

★★★★★ 5/5

Trustpilot

Smooth experiencing applying for my tenancy agreement

Chloe Curd was lovely and attentive. I was anxious and all over the place with the amount of documents I had to upload in my tenancy application but she helped me so much and made the process smooth! Thank you so much Chloe!

Laura · 23 June 2026