Every review we hold for the Greenhill office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMiles and Barr Deal office
The team at Miles and Barr at the Deal office were initially very helpful then lost interest due to delays in selling my property. The staff did not inform me as to what was going on and this resulted in me having to pay unnecessary additional legal fees. I was also not impressed by the Sales Progressing department at Sandwich they lacked communication skills and when telephone messages were left they never returned my calls. All in all I had a very bad experience and would not recommend them to any of my friends or family, the staff lack professionalism and the services offered are not value for money.
Gwen · 26 September 2021
★★★★★ 5/5
TrustpilotBig thank you to Miles & Barr
I have just completed on my lovely new home in Ramsgate, with a seaview, thanks largely to the quick thinking of Chelsea at Miles & Barr. I had seen the house on Rightmove before but it had been snapped up already. I was viewing another property with Chelsea and happened to mention the house, she said that the house may come back on the market and fitted me in for a quick dash round (after we spent about 15 minutes trying to unlock the door). The outcome was that I got my dream house! Then came the nightmare solicitor charade, but Suzanne at M&B helped through the whole process, always at the end of the phone and a delight to deal with. Thanks to all at Miles & Barr and I would happily recommend them to any house hunters out there. Good luck.
Aled · 24 September 2021
★★★★★ 5/5
TrustpilotGreat experience
Great experience. The agents were courteous, answered our many questions and concerns. kept us updated as every step of the way. Anna Adamczak was particularly great
Nkadinma · 22 July 2022
★★★★★ 5/5
TrustpilotAnna Adamczak
Anna AdamczakI want to personally thank your employe for helping me out. Everything went smoothly and quick . Best experience I ever had with a letting agency .5 star 🌟
Christian · 2 January 2022
★★★★★ 5/5
TrustpilotDescribing Holly's service as excellent…
Describing Holly's service as excellent would be an understatement. From the first moment we interacted with her she impressed us with her professionalism, friendliness and responsiveness. We were stressed about our move from London to Canterbury but dealing with Holly has made the experience significantly smoother. It is worth noting that her stellar services continued even when she had to take on an extra workload to cover for an absent colleague. She made sure to inform us of her increased workload and to direct us to where we should follow up with questions if we needed more immediate responses.Our interaction with her has reflected very positively on Miles & Barr in general. I'm also happy to say that when we had to contact someone else on the team for help - Rhian - she too demonstrated similar qualities. Our gratitude goes to both of them.
Zi · 2 September 2021
★★★★★ 5/5
TrustpilotThe Birchington team and Debbie Mead…
The Birchington team and Debbie Mead went above and beyond. As a first time buyer they helped me every step of the way. I really appreciate everything they done for me.
S · 2 November 2021
★★★★★ 5/5
TrustpilotHome purchasing
We unfortunately didn’t use Miles and Barr to sell our home, but had the pleasure of purchasing our next home through them.Throughout our experience of moving home, they demonstrated how the process should be handled, unlike our agents selling our home.In our opinion they went above and beyond. With a team, very well led by Hollie-Anna, we received weekly phone calls, giving us regular updates on what we needed to do and what we were waiting on from other parties involved.They were always on the other end of the phone, willing to speak and explain various processes and always more than willing to assist in anyway they could.
Ben · 30 August 2021
★★★★★ 5/5
TrustpilotShelley and Aggi were impeccable…
Shelley and Aggi were impeccable throughout what has turned out to be a rather turbulent sale, but have always been dutiful, patient and understanding and helped us thoroughly in the process!
Samuel · 30 October 2021
★★★★★ 5/5
TrustpilotStress-free and enjoyable rental experience helping us find our perfect home
We approached Miles & Barr about a beautiful house that my boyfriend and I were hoping to rent. It ticked every single one of our boxes - but there was a lot of interest! We were in touch with Holly Hill at the estate agents throughout the process who ensured we had every opportunity to view the property, meet the landlady and kept us reassured throughout until our acceptance. Holly really supported our application and has made the whole process so easy, accommodating our needs. It has been such a positive journey. Thank you!
Sam · 12 August 2021
★★★★★ 5/5
TrustpilotJake Chamberlain
Jake showed me round 2 properties today and was very helpful and polite.He gave lots of extra advise after the viewing which was much appreciated.Thanks Jake!
Jordan · 15 June 2022
★★★★★ 5/5
TrustpilotExcellent service
I haven't bought a property in over 40 years so was a bit rusty. Everything Miles and Barr have done for me has been excellent, from the initial introduction, both polished and professional to the updates received every ten days to let me know how the sale was going through. Any difficulties quickly remedied, I can't praise Miles and Barr enough. I would also like to praise Ben for his professionalism during the initial meeting and Shelley Webster who has kept me up to date throughout the procedure.
Jacqueline · 17 June 2021
★★★★★ 1/5
TrustpilotNot a good experience.
We asked M&B to market our house last autumn and only had a few viewers. The few viewings that did take place, we never had any feedback from the agents. For weeks on end we heard nothing from them. Earlier this year they called me suggesting we dropped the price by £10k to get in before the stamp duty concession ended. But no sale. So I cancelled the contract and put the property with a different agent. A week and a half later and we have an offer at the original (higher) asking price which we have accepted.
Peter · 6 June 2021
★★★★★ 5/5
TrustpilotHelped me through the entire process of…
Helped me through the entire process of getting the house on the market and finding a buyer. The sales negotiator, Louise Daly, was professional, friendly and determined throughout to make sure the sale went through as smoothly as possible in a difficult time. Was genuinely pleased for me when it was completed which was lovely.
Consumer · 3 January 2024
★★★★★ 5/5
TrustpilotSophie Collins was a great help in…
Sophie Collins was a great help in finding us our latest property to let. Communication was very polite and helpful. We are very pleased. Thanks so much.
Octavia · 12 March 2022
★★★★★ 5/5
TrustpilotWas seamless from start to finish
Was seamless from start to finish. Anna was very helpful and guided me through all the steps and procedures to get my new place.
John · 28 July 2022
★★★★★ 5/5
TrustpilotA big thanks to Holly at Miles and Barr…
A big thanks to Holly at Miles and Barr for helping me secure a great flat. Service I have received has been exceptional as I have been looking for sometime.
Vinyl · 23 August 2021
★★★★★ 5/5
TrustpilotAmazing experience
Holly Hill is an absolute diamond. Really helped my partner and I land out first rental together. Fast responses and very friendly and polite. We really appreciate the help! :)
Charlotte · 19 August 2021
★★★★★ 5/5
TrustpilotReally helpful service very prompt and…
Really helpful service very prompt and polite. I would like to thank Anna Adamczak for all her help as I am a first time renter.Regards
Paul · 19 May 2022
★★★★★ 1/5
TrustpilotBigotted staff with too much power
This company discriminates against single parents of low income. This agent told me they had put my details forward for rental properties when in fact they did not show my details to the landlord at all. I found this out as a family member turned out to be a friend of a landlord but he wasn't shown my details. This is down to the one member of staff having too much 'power' and it going to her head. Shame on you and your colleagues for judging people by thier circumstances.
Emma · 26 February 2021
★★★★★ 1/5
TrustpilotPoor sale info communication
Poor sale info communication. Incompatible buyer viewings. Several dedicated sale progress advisors instead of one as we were told. When i called for info " We are not dealing with that now its with our sales progress advisor". Our latest one had left, leaving us chasing around staff to get information ..ended up calling the Deal branch to get them to contact Ramsgate. Only to be told our sale had fallen. Through. Unrealistic hope of sale of our property to 'very keen buyers' , one of which was a cash buyer. Considerable wasted expense completing buyers demands. Only to have all 3 sales fall through. First call from M&B since November to 'Touch base' Nothing to do with Covid, Brexit or the weather, just an unsatisfying disappointing service. Not Recommend
Steve · 30 January 2021
★★★★★ 5/5
TrustpilotSophie Collins was extremely helpful
Sophie Collins was extremely helpful, cooperative, knowledgeable and efficient. She addressed our requirement precisely and used to respond directly. We salute her and Miles & Barr for such service!
Raed · 28 August 2021
★★★★★ 5/5
TrustpilotA big thank you
A big thank you to the staff at the Ramsgate branch but especially to Emma smith the sales negotiator she went above and beyond to keep me informed of the sales progression of my property. We found ourselves in a long chain which we had no knowledge of due to sellers that were less then truthful (not miles & Barr or Emma’s thought but another estate agents negotiator that didn’t even bother to contact us from the beginning)
Karen · 16 June 2021
★★★★★ 5/5
TrustpilotProperty purchase. Recently bought a flat through Miles…
Recently bought a flat through Miles and Barr. Found them to be very helpful and professional. They provided me with a personal adviser, Donna Bogard. She was very nice and dealt with my queries and problems promptly even when she was poorly and working from home. All the staff at Broadstairs office quickly dealt with my request for extra viewings. Would definitely deal with them again and recommend them for good service.
Carol · 19 May 2022
★★★★★ 5/5
TrustpilotPost completion
Rebecca was so helpful in getting our completion sorted. She and her team have been so supportive and we are very grateful for their help.
Mandy · 25 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
