Every review we hold for the Greenford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery bad experience, not recommended at all
My experience with this company was extremely poor, and I would not recommend them to anyone. I applied to rent an apartment through them, and they were working with a referencing company called Homelet.
I submitted all the required documents in full, yet it took them seven days just to come back with a response. After all this waiting, my application was rejected without any clear reason or explanation.
This is a complete waste of tenants’ time and shows a serious lack of professionalism and communication. Keeping applicants waiting for so long and then rejecting them without justification is unacceptable. Overall, a very frustrating and disappointing experience.
Basel · 16 January 2026
★★★★★ 5/5
GoogleBased on my experience of Phillips & Co. I have no qualms in recommending them if you are selling a property.
They were an extremely helpful and friendly team to deal with. I was selling a property from overseas, and they did little things like: check for post and regularly looked over the property while it was empty.
Of more importance: their advice on price/the market and in advising me what to do, was absolutely 100% spot on and they definitely did a good negotiation on my behalf as well.
However, despite the first sale collapsing due to problems lower down the chain, they were prepared to forego commission when I received an offer from a neighbour. When that fell through to mortgage delays, Phillips & Co quickly resumed and eventually saw the sale through.
I found them to be reliable, honest, responsive, and most importantly, prudent with the advice and guidance. A thoroughly professional operation from start to finish.
John · 16 October 2025
★★★★★ 5/5
GoogleNever had a problem and would fully recommend. Emails are always replied to and quickly. Work needed on property to stop a leak, done quickly and effectively.
Not bought or sold yet but help and conversations had to make things clear.
Couldn't be happier with the service.
Alex · 16 January 2026
★★★★★ 1/5
GoogleNever ever going to them again. Offer was made on a property. Never got back for two weeks. Did not come back for two weeks. When I call they keep me hanging saying that it's a good offer and to wait few more days the few more days came and …
SUBOSHINI · 16 April 2023
★★★★★ 1/5
GoogleAbsolutely disgraceful attitude from Sandra located in the Philips and Co branch on Greenford Road (next to Iceland).
Has no customer service skills, very rude, talks over you and then has the audacity to cut the call by transferring to another member of staff because she refused to listen. Not sure why staff get so defensive when you point out the truth. I will certainly be removing my details from this estate agent. Awful customer service!!!!!!!! Shame on you Sandra for losing a customer! You need training!
Salma · 25 March 2024
★★★★★ 1/5
GoogleWhat a unprofessional estate agent. I have given higher offer from the start and they never came back to me. I need to give them everyday a call to find the update on the property. Nick is never helpful and he never came back to me. Only …
Visithra · 16 April 2022
★★★★★ 5/5
GoogleMr Philip Physick is very helpful and knowledgeable.
Krzysztof · 25 March 2024
★★★★★ 1/5
GoogleBeen living in the flat managed by this agent for 10 months now. Heating doesn't work. The agent never replies to emails. The lady on the phone was unbelievably rude. Always feel terrible having to call.
Tianlin · 25 March 2024
★★★★★ 1/5
Googleextremely rude staff. If you inquire into a property they act as if they are doing you a favour. They are unprofessional and not the sort of agents you want to deal with if you want to buy or sell your home (they put off interested buyers).
Mary · 26 March 2023
★★★★★ 1/5
GoogleVery rude and unhelpful. Not impressed.
Russel · 25 November 2024
★★★★★ 1/5
GoogleThe worst customer service one could receive. I’m surprised this place has survived so long. Absolute joke!!!
Rahim · 25 March 2024
★★★★★ 1/5
GoogleExtremely unprofessional. Once the property viewing is done you need to chase them to get other details. And the worse is they will never get back nor they will reply to your queries.They will Just keep you in dark.
Not like other agencies who are more focused on customers.
7YSON · 16 June 2020
★★★★★ 5/5
GoogleGreat experience selling our house with Phillips, the team are extremely professional and knowledgeable. We had a number of issues with our chain that delayed completion but Phillips handled everything with great care and attention. Hope to deal with you guys again!
H · 16 June 2021
★★★★★ 2/5
GoogleNot happy with this agency, after buying property from them found out the seller didn't clean house and left rubbish, told phillips and they want nothing to do with them so i would advise dont go for them as they dont care who they work for and dont take responsibilities
Shani · 17 June 2018
★★★★★ 5/5
GoogleGreat experience selling our house with Phillips, the team are extremely professional and knowledgeable. We had a number of issues with our chain that delayed completion but Phillips handled everything with great care and attention. Hope to deal with you guys again!
Hanish · 16 April 2021
★★★★★ 1/5
GoogleFrustrating to deal with as you can never get a direct yes/no answer from the agents. They have some great properties but when we made offers, they would keep us on the tenterhooks rather than giving us a straightforward answer as to whether the offer had been accepted/rejected.
Samia · 17 June 2018
★★★★★ 5/5
GoogleRecommended this Estate Agents they have been so long
Very helpful I got my house through them
Lyupcho · 26 March 2023
★★★★★ 5/5
GoogleFor all the beautiful stuff in the office thank you very much for everything you do for us from A -Z with a friendly and quickly service,
Highly recommended
Motty · 16 April 2021
★★★★★ 1/5
GoogleThey aren't interested in selling your home it's all about getting more commission. 'Computer says NO' attitude when you make an offer.
J · 16 April 2022
★★★★★ 5/5
GoogleDropped in just to ask for name of good local solicitor to handle housing issue. They gave sound advice on the matter and names reputable agents. Very helpful.
S · 16 June 2020
★★★★★ 5/5
GoogleOne could not fault their willingness to come out and give a no obligation valuation at the drop of a hat
Marian · 16 April 2021
★★★★★ 1/5
GoogleI put an offer on a property and they asked me 5K to get my approved approved. DISGUSTING CONS
Nigel · 16 April 2021
★★★★★ 5/5
GoogleGreat estate agent very helpful
Fraser · 26 March 2022
★★★★★ 4/5
GoogleRating only, no written review.
BM · 3 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
