William H Brown Gorleston reviews

★★★★★ 5/5

Google

We had an excellent experience purchasing our two-bedroom home through William H. Brown Gorleston. Their service was outstanding. A special thank you to Tom Smith, the sales negotiator, and the rest of the team for their friendly approach, clear communication, and ongoing support. I would also like to express my sincere appreciation to mortgage advisor Terri Wild, whose expert guidance made the mortgage process smooth, straightforward, and completely stress-free. Thanks to their dedication and professionalism, the entire home-buying journey was a positive and enjoyable experience. I would highly recommend William H. Brown Gorleston to anyone looking to buy a property.

Sewwandi · 17 January 2026

★★★★★ 5/5

Google

Through our dealings with this agency, we have had the good fortune to meet Tom Smith. Not only is this young man a consummate professional, he is also a gentleman of very high calibre. I like to think he mirrors the standards I endeavoured to embrace when I started in business fifty years ago. He has maintained contact thoughout, keeping us fully availed of developments as they have happened. Thanks Tom!

Howard · 17 January 2026

★★★★★ 5/5

Google

Tom, Sophie and the team at Gorleston were very helpful and friendly from the initial viewing to the day we picked up our keys. We used the solicitors recommended to us by the team, Conveyancing direct, who were also very helpful and made the buying process as stress free and simple as possible. Thank you again for all your help!

Anna · 17 February 2026

★★★★★ 5/5

Google

I spent the summer of 2025 house hunting and had a great experience with William H Brown on Gorleston High Street. Although I didn’t end up purchasing a property through them, I want to commend the team for their professionalism and expertise, which made the entire journey feel that extra bit special. A special thank you to Tom Smith (Sales Negotiator), every viewing was welcoming and well-handled. Tom, your friendly approach and genuine care truly stood out. You're a real asset to the team, and I wish you all the best in your future endeavors!

Xena-Marie · 9 August 2025

★★★★★ 4/5

Google

Would like to thank Tom for all his help with purchasing a property. It’s been a difficult deal but the guy has gone above and beyond what was expected of him.if this deal goes through it will be all down to his negotiation skills. Well done fella. Thanks

Snoop · 20 March 2026

★★★★★ 5/5

Google

A special thank you to Tom at William H Brown, from the very first call of booking a viewing for our first home he was warm, friendly, bubbly and completely reassuring throughout. A true asset to the company and a genuine lovely guy, thank you Tom.

Jessie · 20 March 2026

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Kim from Sequence was brilliant in helping us renew our mortgage, explained everything very clearly, was really helpful and lovely to deal with. Also very accommodating to the fact we had a young child. Would recommend, Thanks Kim!

Ceeesh · 17 December 2025

★★★★★ 5/5

Google

I’ve dealt with Tom Smith (Gorleston branch) in the past and again today. He’s an incredibly knowledgable young man and continues to be a pleasure to work with. I also spoke to Sophie at the same branch this week who was very polite on the phone and extremely helpful.

Nigel · 18 August 2025

★★★★★ 5/5

Google

Great company to work with and a special thanks to Teri for making things so easy for me any help I needed she was there thank you

Wayne · 17 February 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 4/5

Google

Really great service from William H Brown, during our recent house purchase. Sophie was extremely helpful and kept us well informed throughout. Highly recommended.

Lyn · 17 February 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

Tom Smith is a massive asset to this agency, dealt with him on multiple occasions and he is always incredibly helpful. Thank you for all of your help.

Joshua · 17 December 2025

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 5/5

Google

A big thank you to Tom Smith who showed me three properties yesterday . He was incredibly helpful and transparent and took the time to point out important details and to answer in full all my questions. He also picked me up in his car and …

Caroline · 17 May 2025

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026