Trusted Agent profile
★★★★★
29 reviews across 2 platforms
The Old Bakery High Street, Great Bardfield CM7 4RF
Gray and Co's Great Bardfield office at The Old Bakery High Street is rated 4.3 out of 5 across 29 reviews on two platforms, including 27 Google reviews rated 4.2. Checked 9 October 2026.
Every review we hold for the Great Bardfield office, from every platform, shown as written. First names only.
5/5
GoogleFrom start to finish Janice and her team kept us up to date with everything regarding the sale of our property. They were extremely professional and guided us through every process and it was a pleasure to choose them as our estate agents. Their local knowledge is second to none.
5/5
GoogleGray & Co - amazing customer service with an amazing dedicated team. Aimee is excellent and goes above and beyond. The team are all Incredibly flexible and knowledgeable. Excellent overall service would highly recommend. A+++++
5/5
GoogleThe staff were really helpful, Janice and Aimee went above and beyond to help me find my dream home. Thoroughly recommend, so friendly and extremely professional
1/5
GoogleHorrible people who work here. Extremely invasive and have no regard or respect for people's privacy. They do not act in accordance with other estate agents. Would tell anyone to avoid at all costs.
5/5
GoogleJanice and the team did a good job in selling the house and followed through on all the transactions to get it to completion. Couldn’t ask for anything more Thank you
5/5
GoogleAmazing service called them Tuesday as needed a short term let while we move house , we were in my Thursday! Thank you ladies 🤩 …
5/5
GoogleThis is a brilliant estate agent, so, helpful. They do all they can to sell your property. Have nothing but praise for them. The staff are fabulous.
5/5
GoogleJanice and Aimee have been exceptionally helpful and knowledgeable, throughout the whole process, from finding me the perfect home through to completion. Highly recommended.
5/5
GoogleSuper helpful, answered all my questions. Prompt and smooth to deal with. Would recommend.
5/5
GoogleLetting a property through Gray & Co was so easy and the staff are welcoming and professional, they just made it so easy. They also give out a welcome pack to new lettings and purchasers which is a fab idea and is full of local goodies and information. I highly recommend using Gray & Co for your house sale or let, they are very friendly and care. Local independent company too, support local!
1/5
GoogleShocking Agent, did not call back as promised and when I got through, the property in question had gone under offer, ‘over the asking price’ I heard this Janice woman shout across the office. Woman I spoke to on the phone (do not know her name), was rude in the extreme. Very unprofessional, and I have been developing for over 40 years, so I should know the difference. Avoid. Avoid. Avoid.
5/5
GoogleVery helpful and friendly. Would highly recommend.
5/5
GoogleGray & Co could single-handedly restore the reputation of Estate Agents. The service that our family has had from them has been second to none and has gone WAY beyond what could be expected. Not only has every transaction towards sale and purchase been handled with brilliant efficient administration, but they have provided extraordinary emotional support during the shaky times that seem to happen with every sale. I can't write this without singling out Janice who really has been just an absolute rock through everything in what was a complicated chain at a time when my in-laws' health has not been great. She has never presented a problem without having a ready and often imaginative solution. And with that has come absolute reassurance for my in-laws at what has been such a particularly tough time for them. It would be impossible to overestimate what impact this has had for our family and needless to say I wouldn't hesitate to recommend Gray & Co without reservation. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
FacebookRecommended - found us the perfect starter home. Everything was very quick and easy. It was nice having the personal touch.
5/5
GoogleI have only good things to say about Gray and Co and the team. Janice in particular has helped me on numerous occasions and provided advise when not necessarily resulting in a financial outcome for the business. I would highly recommend. Janice has a great knowledge of the industry and the area in which Gray and Co operate.
5/5
GoogleCouldn't believe the last comment! You want to be shown around a property in what must have been the middle of lock down. Wow, did you not notice what was going on in the world? Anyway, this company have done sales and lets for us and always been been professional and extremely helpful.PositiveResponsiveness, Professionalism
5/5
GoogleFriendly, professional and efficient. Very satisfied with the team's service.
1/5
GoogleSent in numerous enquiries and didn't get a response so had to chase myself, when I got through the woman was patronising and rude and would only book us in to view if she was already there, sounded very lazy and uninterested. Wouldn't recommended if you're a potential buyer or seller.
1/5
GoogleAwfull communication, only one person at the office seems to know about the property and no one else has any idea about it… not offered any options really bad company
5/5
GoogleJanice has managed property for me for many years. Very competent . Maybe the bad reviews are from people who didn’t pay their rent!
2/5
GoogleNice enough people but not hungry enough to sell. I wouldn't use themNegativeResponsiveness
5/5
GoogleStaff member....✍️👌👌👌 …
5/5
Facebook5* good service, responsive to calls
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gray and Co's Great Bardfield office has 29 reviews across two platforms: 27 on Google, 2 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Gray and Co is rated 4.3 out of 5 across all 29 reviews, and 4.2 out of 5 on Google from 27 reviews, checked 9 October 2026.
Gray and Co, The Old Bakery High Street, Great Bardfield CM7 4RF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.