Every review we hold for the Grays office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMisled about the property and disrespected by staff
I am genuinely upset with how this whole situation was handled. I paid a holding deposit for a place that I was told was ready. When I went to see it properly, the building was not finished at all. There were workers above me and around me, loud noise, dust, and things that looked unsafe. I did not feel comfortable living there and I honestly do not think anyone would.
D · 29 November 2025
Agent replied · 24 December 2025
Hi D,
Thank you for contacting us. In order for us to review your concerns properly, please email the property details and the name of the person you dealt with to info@rentigo.co.uk
. This will allow us to locate your file and respond accurately.
Regarding our holding deposit terms, these are clearly outlined within the reservation agreement, and applicants are required to read and accept them before proceeding. If you believe your holding deposit has been withheld without any fault on your part, you are of course entitled to seek independent legal advice.
We always aim to support both landlords and tenants throughout the referencing process and maintain full transparency at every stage. As stated in our terms, if either party breaches the agreement, certain charges may apply. A holding deposit is only retained in situations where an applicant withdraws after agreeing to the reservation terms.
With respect to your comments on communication, please note that we provide an online portal offering real-time updates for both landlords and tenants, ensuring that all relevant information is accessible throughout the application process.
We look forward to receiving the necessary details so we can investigate this matter further.
★★★★★ 5/5
GoogleI wanted to take a moment to extend my sincere thanks to Junaid and the entire team at Rentigo. Your continued support, professionalism and the excellent service you and your team provide have made property management completely seamless … More
Jay · 5 November 2025
Agent replied · 12 November 2025
Thank you so much for your kind words. We will ensure to continue offering the service we promise to all our clients.
Your continued support and trust is truly appreciated.
★★★★★ 5/5
TrustpilotProblem with Hot water
The person who came was so friendly. After he had done his job, he explained to me about my boiler, and he told me about the things, that I don't know to this moment. About the agency: you need to have permission from all landlords for an emergency situation, hot water in cold weather is an emergency. The tenant does not need to wait nearly a week to resolve that problem. Problems with: Water, electricity, heating should to resolved for a few hours
Vesela · 27 November 2025
Agent replied · 24 December 2025
Hi Vesela Stobska,
Thank you so much for taking the time to leave this lovely review. We’re really glad to hear that the contractor treated you well, explained everything clearly, and got the hot water sorted for you.
We genuinely appreciate your feedback regarding emergency authorisations. You’re absolutely right, issues with hot water, heating, electricity, or water should be prioritised, especially in cold weather. We’re currently reviewing our internal processes with landlords to make sure situations like this can be approved and resolved much faster in the future.
Your comfort and safety mean a lot to us, and we’re always here to help.
Thank you again for your patience and for sharing your experience.
Warm regards,
The Rentigo Team
★★★★★ 5/5
GoogleThe photos and the virtual tour software used were really good compared to photos taken by other estate agents Junaid was able to help me find a tenant within a month, even though it was over the Christmas and new year period. There was a plan B in place when the initial plan fell through which saved time and money. I would highly recommend Rentigo to Landlords looking for help with finding tenants.
Johnson · 11 February 2025
★★★★★ 1/5
Googlei had an experience with this rude man, to put it mildly. So he called me a liar but lied himself that Airbnb didn't refund me money and ignored my complain. I paid nothing because of your attitude to people you providing accommodation to and state of your flat. I can prove it with Airbnb receipt and who is a liar after that? You are my only negative feedback on Airbnb, the rest are only positive ones. I hope normal people will see who they are dealing with
Ross · 21 May 2025
Agent replied · 13 June 2025
Please note that you are mistaken us with someone else as we do not have any listings on Airbnb. Kindly check and remove this review as short let is not a service we provide.
We have reported this review to Google and they will be checking it before removing it.
★★★★★ 4/5
GoogleThe face to face service provided by Junaid was second to none. The portal was easy to use and the efficiency behind finding a tenant and having everything in place was superb. One improvement I would say would be the quality assurance process when ensuring all documents are uploaded. However, I would recommend to any landlords or tenant looking to rent out a property. Looking forward to working together in the future!
Nadim · 11 February 2025
★★★★★ 4/5
TrustpilotWould recommend to others
The face to face service provided by Junaid was second to none. The portal was easy to use and the efficiency behind finding a tenant and having everything in place was superb. One improvement I would say would be the quality assurance process when ensuring all documents are uploaded. However, I would recommend to any landlords or tenant looking to rent out a property. Looking forward to working together in the future!
Nadim · 30 January 2025
★★★★★ 1/5
TrustpilotThis is the worst service I have ever…
This is the worst service I have ever experienced in my life, they refuse to refund our advance payment, their manager also said we should go to any length to do whatever we like, the case was reported and they still refuse, until they got suspended, that’s was when the money was paid back after 4 months. They can mess with your mental health 😡😡😡.
Elmax · 26 September 2025
Agent replied · 24 December 2025
This tenant refused to provide us the final bills before their final balance can be released which is part of the end of tenancy procedure. Unfortunately rent advance balance can not be refunded without having cleared utility bills. Despite several attempts they refused to provide the bills and hence why the funds were held until they involved PRS and PRS ensured us that tenant has moved the utilities to their new premises.
Tenants like these always have excuse to justify their actions. They were refunded once we received assuring from PRS. They are not happy because we followed the procedure clearly mentioned in the end of tenancy procedure they were handed when they served notice to vacate.
Rentigo followed the procedure clearly and if that makes them unhappy then unfortunately we can’t do anything more to satisfy them. We wish them best of luck in their next rental and we hope they have learned their lesson to follow the rules in order to get their funds on account back in timely manner.
★★★★★ 5/5
GoogleAs landloard I couldn’t be happier with the service and professionalism of the sales team, especially Jay, who paid attention to the smallest details. Everything was easy and straightforward through the online system. I didn’t have to go out, except when I needed to hand over the house keys. Additionally, my payments are always on time every month. I can’t fault these guys, thank you so much!
Khalid · 11 February 2025
★★★★★ 5/5
TrustpilotAli Shan was a great help when we were…
Ali Shan was a great help when we were trying to move in. He was very patience with everything and guiding us properly throughout the process.
Angie · 25 February 2026
★★★★★ 1/5
GoogleThis is the worsened estate agent I have ever seen in England, they keep my holdings deposit of 294.23 pounds because the reference was failed
Sincerely speaking I don’t recommend such agency for letting business, unprofessional staff, very rude and mannerless.
This is not how to run a business eating from the pocket of the poor struggling to survive
Rentigo is a well known business but my first experience is regretted
Please kindly refund my holding deposit I will never leave a good remark not until I get my refund
Agidotan · 11 December 2024
Agent replied · 25 December 2024
This applicant signed and agreed the terms before paying holding deposit and failed to provide correct information about his income and his personal circumstances which has led to him failing references. He was then given an opportunity to provide a working guarantor but he refused to provide one and withdrawn his application saying he doesn’t want to proceed as he has found a property in a different area and asked us to refund him his holding deposit. The terms were set out very clearly and it is disappointing to see this applicant not understanding the facts before leaving such reviews.
Our team has been very helpful through his application process and have answered all his queries professionally and in timely manner.
★★★★★ 5/5
GoogleI have been renting my property through Rentigo for almost a year now. I have always received my payments on time. Junaid and his team are very professional and maintain timely communication. They are very approachable and always there to provide high level of service.
I recommend Rentigo for good and prompt service. All the best
Deepak · 11 February 2025
★★★★★ 5/5
TrustpilotGreat work
Great work, went to rentigo as i was struggling to let my property, met Ali had a chat and got straight to work, property was advertised on all platforms very swiftly with the 3d tour and other features and quickly received viewings, job done very quickly. I would 100% recommend these guys. Thank you
Raja · 6 May 2026
★★★★★ 5/5
GoogleI recently had the pleasure of using RENTINGOO for an AC rental, and I must say, their service exceeded my expectations. From the moment I reached out with my initial inquiry, their team was highly responsive, polite, and efficient in addressing all my questions. They provided clear details about the rental process, pricing, and installation timelines.
Syed · 26 June 2025
Agent replied · 12 November 2025
We do not sell AC’s
Please remove your review
★★★★★ 5/5
TrustpilotHighly recommend rentigo I have been…
Highly recommend rentigo I have been renting with them for around 6 years now and I have never had a problem we have recently decided to upsize in property and rentigo have always kept me up to date with the property's they had on the market that suited me , they never bother me with anything unless needed and because of this I wanted to make sure I stayed with them when going to my next property
Amie · 26 September 2025
★★★★★ 5/5
GoogleWe had a great experience with this Rentigo during our recent renting process, Ali from Rentigo team was exceptionally patient, helpful, and professional throughout. He took the time to clearly explain everything, offered valuable advice and suggestions, and ensured that our onboarding process was smooth and stress-free. His and his colleague both attention to detail and friendly approach really made a difference. Highly recommend this agency to anyone looking for a trustworthy and supportive renting experience!
Parthyu · 11 July 2025
★★★★★ 5/5
GoogleI cannot recommend junaid at Rentigo enough !!
He’s been nothing but helpful with everything from the start always happy to help whenever you need anything or any information you’re unsure on !
Even with me when I ring a 1000 times a day because I’m unsure on everything 😂
Absolutely amazing customer service !!
Mollie · 15 January 2025
Agent replied · 22 January 2025
Thank you so much Mollie for your kind words. We are pleased to hear that you are happy with the level of service you have been provided with.
★★★★★ 1/5
GoogleI booked an appointment to view a property and when I went to view the property noone was there from the estate agent team. The tenant was not aware regarding the viewing. I phoned the agent next day morning he was expecting the tenant supposed to show me the property. After few days I contacted to the agent again for viewing he didn't arrange any appointment as he said he is waiting the tenant respond. And also I emailed the agent I had a few questions about the property unfortunately there wasn't any respond. I told the agent I don't want to buy any property with unprofessional estate agent. I hope the landlord will change the agent.
DEVRIM · 28 August 2023
Agent replied · 27 August 2024
Hi Devrim,
Please note that you were informed that the viewing will be tenant accompanied viewing and also the tenant did give you access and you viewed the property after which you sent list of questions. We have forwarded your queries to the seller and he is still to respond to your queries. It is disappointing to see your review when we have been very approachable from day one and all your queries have been responded to promptly. We will continue to work with you as long as you are happy to continue with your interest in the property. Please note that the seller is based abroad and we are waiting for his response before we can get back to you.
★★★★★ 1/5
TrustpilotAwful customer service
Awful customer service. This company ignores my emails and has done nothing but make me lose money and waste time. I would not recommend this at all for anybody who is looking for a property dealer.
Iedisi · 25 July 2025
Agent replied · 24 December 2025
Hi,
We are sorry to hear about your experience. Can you please share some more information about your experience such as your enquiry type and what was it in relation with to identify the reasons and take appropriate actions to address your issues. We look forward to hearing back from you. Please feel free to send over all correspondences to info@rentigo.co.uk.
We aim to respond to your query within 24 to 48 hours.
★★★★★ 5/5
TrustpilotBeen very happy with Rentigo
Been very happy with Rentigo. They’ve looked after the property well and everything has been pretty straightforward.
Omer · 15 September 2026
★★★★★ 4/5
TrustpilotI had a great experience renting a…
I had a great experience renting a property throughRentigo. From the initial viewing to the move-in process, everything was handled professionally and efficiently , though there was a little hiccups regarding communication but not anything major.
OR · 2 May 2026
★★★★★ 5/5
TrustpilotI recently rented a house through this…
I recently rented a house through this rental office and I like the service they provide. They did everything from signing in to entering the house very smoothly. The staff is very cooperative, trustworthy and reliable. I recommend if anyone looking for a house or a flat must contact rentigo , thanks.
Vishal · 29 November 2025
★★★★★ 5/5
GoogleLooking through the existing comments I was sceptical about Rentigo but I decided to rent a 3 bed house in Grays and the agency exceeded my expectations. First of all: great contact with the agency both by phone and email.
1. they arranged a viewing within 1 hour of my inquiry!
2. The rental process took 5 days (it would have been even faster if I hadn't waited for references from my workplace!)
3. Very helpful and they respond to emails super-fast.
Keep it up Rentigo!
One more thing. References are checked by 3rd parties so be honest when talking to a staff member. They are there to help you.
Dariusz · 15 January 2025
★★★★★ 5/5
TrustpilotCOMPETENT AGENT
recently rented an apartment with the help of this agent, and I’m genuinely pleased with the service. They were responsive, transparent and very patient in answering all my questions. The entire process was smooth and well-organized. I felt comfortable and well-guided. I definitely recommend their services
Love · 29 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
