Every review we hold for the Grays office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve had a great experience with Qude Lettings, they are professional, reliable, and very easy to work with. They have managed the flat I’ve been letting for the past two years, and the service has always been excellent. Due to changes in my work circumstances, I had to break my contract early, and they coordinated with me really well throughout the process. They were understanding, communicative, and quickly sorted out a new tenant, which made everything far less stressful. A big thank you to Russell, Lea, and Donna for their help and support. Highly recommend Qude Lettings.
Janika · 14 February 2026
Agent replied · 14 April 2026
Thank you for your kind words and we wish you the best. It was a pleasure to help you.
★★★★★ 1/5
GoogleI would like to share my experience about them.
Before viewing the property at Boleyn Close, we followed the agent’s standard protocol by submitting all the required information. We were told that if our details met the criteria and the landlord agreed, we would be offered a viewing. Once we were invited, we viewed the property, liked it very much, and immediately informed the agent of our strong interest. We also explained that we had two weeks left on our current tenancy and were keen to complete the documentation promptly.
Unfortunately, after that point, the communication from the agent became extremely poor. Despite calling and emailing several times to request updates and move the process forward, we received no meaningful response. We even asked politely whether there was any valid reason for the delay or if we were no longer being considered, so we could continue viewing other properties before our deadline. Instead of clear answers, we were repeatedly told that they were still trying to reach the landlord, who was supposedly on holiday and unreachable, not even via email? This was very disappointing and felt unprofessional.
As we approached the end of our tenancy, we had no choice but to secure another property through a different, more responsive estate agent. Even now, we have not received any follow-up, explanation, or even a courtesy apology from Qude Lettings.
To add to our frustration, I received a notification from the OnTheMarket website (as we were subscribed) few days ago stating that the property had been “Let Agreed.” No one from the agency informed us of this, we were simply ignored.
Overall, the process was disheartening and stressful. Based on our experience, we felt that the service was unprofessional, lacked transparency, and did not treat us with the fairness and respect all applicants deserve. We would not recommend this agency, particularly to renters expecting timely communication and equal treatment.
- On the behalf of my brother.
Md · 1 July 2025
Agent replied · 27 January 2026
Dear Mr Rahman,
Firstly, I hope we are talking about the same person, Saif?
I am sorry your brother feels so strongly regarding the landlord being on holiday. There were 4 viewings the same day as your brothers, and NONE of those got the house.
The landlord had a terrible situation prior to this tenancy and did not want to rush into a decision while on holiday. He owns the house, it cost him thousands last time making the wrong choice, and it is his prerogative who, and when, he moves someone in. In fact, the house remains empty as I write this response as he felt the correct person, for him, was a small family who still had to give notice.
This decision was made 4 days after his return and, as he asked us for, he had several offers.
Honestly, I feel he made the right decision for him long term, but not picking your brother has resulted in this attack and permanent negative review on my company.
The landlord requested we held off telling all the other parties until his chosen tenants had paid their holding fee. I am sure a call or email went to all eventually. I see the phone calls your brother made - but it is not a competition who calls more wins.
In this and other instances, as letting agents with limited stock and supply of good 2 bed homes so rare, we are damned if we do damned if we don't - but we take instruction from our client that pays our bills and the fact your brother had such a small amount of time to find suitable accommodation is not our problem. When considering all options, the landlord settled on a some personal circumstances and a lovely family will be moving into Boleyn Close shortly and I hope they will offer a more positive review should they wish to write one. The landlord ultimately did not want 3 adults in his home.
I wish your brother and his family happiness in their new home and am glad it all worked out for them.
★★★★★ 1/5
GoogleWorst agency ever, don’t recommend to anyone. Extremely rude, old people who wouldn’t find jobs anywhere else behaving extremely unprofessional. I have been renting with them for 3 years, never missed a payment or being late. I have told them that I am moving out 3 days after I paid rent, I told them I don’t mind to pay the extra 3 days therefore giving the one month advice, they want to force me to pay another month rent, I don’t know how would anyone feel, giving one month notice and paying for two because they don’t have anyone else to put in the flat. I have given the keys back and they still want me to pay rent. Horrible experience that has affected me tremendously mentally. I wouldn’t recommend it to anyone, after 3 years you would expect better than this.
Varga · 1 July 2025
Agent replied · 27 January 2026
Dear Beatrice, I am shocked and saddened by your review. I will ignore your personal attack on my staff - we are not ageist and are equal opportunity employers.
I see in your review you admit giving your notice late but because we stuck to the law, you are attacking us. If we had done this in reverse and not given the necessary notice as required by law - we could be fined and banned. Again, we expect equality from our tenants and although we tried to help you, there were other factors that hindered us.
I always ask that unfounded reviews are taken down and only you can make that decision. We know what we have done was not only honest and truthful, but also the best for our client.
I wish you the best and that is all I can say on this matter.
★★★★★ 1/5
GoogleVery rude staff. Rushelly- Botess little petit man did not let me have a viewing for 8 properties. I called 28 times an no ansr One is inspired and infallible. All humanity stands guilty by god and humans. All have sinned and judged. Reflect upon heaven and diversity. Communcation and mediation.
Bharti · 1 August 2024
Agent replied · 25 August 2024
Mr Patel. This review has been left for QuDe Lettings. We don’t have 8 properties to rent in 1 area so how could this review be for us. I don’t understand your review and would kindly ask you to remove it.
★★★★★ 1/5
GoogleWhen I called about a property this afternoon - The Grosvenor, 2 Bedrooms £1,325 New Rd, Newmarket, which we/I like, for my son and fiancé - with a years rent in advance to secure for a long term let! - and started to offer a little ‘constructive criticism’ of the adverts floor plan, - doors from entrance hall to L/K/D and the MB’s window missing, which do help knowing which room you are looking at and from which direction, (the photos that went from K to BR, back to c/u of K, (why?) back to BR, instead of the order that the flat would be viewed- which is how folk recall when thinking about it afterwards. Virtual viewing start at the entrance, the K or L isn’t everyone’s fav room after all) …after I asked if he seen the floor plan and said “the doors and window position have been missed for lounge and bedroom entry which is in this easy tech age, poor attention to detail… “ - Russell (shows as a ‘Director’ ) abruptly said “Goodbye” and hung up.
Having been a restaurateur and retailer, for 20 years, a Company's Director, investing and selling properties in Edinburgh and London for 30, I learned from scratch by watching and listening, I have tweaked not only my own Brochures but friends as well.
Why do Floorplans have the entrance at the top for example? Surely the entrance should be AT THE BASE OF THE PHOTO.
Anyone who isn’t prepared to listen - or pass on to someone else who can and has the ‘power’ = ‘ability to DO’ - in order to improve their lot, as well as make seeking far easier and quicker, is synonymous with the attitude we are sadly surrounded with so often in ‘No Longer A Great Britain.’
Roger · 14 April 2025
Agent replied · 25 August 2024
Mr Lucas. Your review was based on the fact we found you ‘unsuitable’ and you have proven with your petty comments we were 110% correct. As I said in the phone - I do not have time to listen to your rubbish.
★★★★★ 1/5
GoogleUseless and the worse estate agent i have come across! Not surprised with these low reviews of 3.1! My previous estate agents were heaven in comparison. I wish the property owner did not change to these lot! They got things done quick, efficiently & without being judgmental! I loved them.
Stay away from these lot though. They will increase your rent ridiculously instantly, always assuming or blaming you for any wear and tear, false assumptions or allegations, try getting you to pay for repairs which they need to cover and sort out. If they do any work they try making you feel like they have done you a favour and to be grateful when infact its their job to do so!
We are very good tenants and have kept the property in the best condition. We do as much d.i.y as we can. If we have a problem its very unique, big or once after many years. But when we complain we are felt as though we shouldn't and instead try fixing or paying for the issue ourselves. Whats the point in paying rent to these lot when they can't look after you properly.
If you don't want a headache and grief look elsewhere!
Imz · 15 July 2025
★★★★★ 1/5
GoogleI appreciate Russell responding to offer to hear more about my feedback on customer service at QuDe lettings. However, I was called a keyboard warrior and told I am pathetic for leaving a negative review. Upon reflecting on the call, I wish I had not wasted my time to reach out, to only be spoken to in the same way the fellow member of staff had, which was the reason I went out of my way to leave my original feedback about poor communication.
Fern · 14 April 2023
Agent replied · 31 May 2023
Fern, As mentioned below in my initial reply, we did not know who you were, and I thank you for calling and explaining as we could not find you anywhere on our system. As it transpired, we do not consider you a customer (as you referred to yourself during the call) as you do not rent from us and are not a landlord. You advised me that your partner in fact rents a property via our agency and that property you are fully aware has ONE parking space, so your 1-star review is all due to you wanting a permanent space for the few days you spend in Canterbury because you have (in your words ) a very expensive car that you wish to park in a car park that is residents only. You fail to inform the world that you are not entitled to that space, that we are correct and should not speak to you about this situation and you even gave the wrong road name when you called, so we really had no idea what you were talking about or who you were. During both calls you insisted on talking and we politely listened to you and eventually my manager had enough and informed you she was ending the conversation and put the phone down. You agreed on the phone to me that you was not entitled to a parking space and understood due to GDPR we could not speak to you about the flat - the initial conversation was cut short and maybe Lea could have dealt with it better but I have listened to the call (And was sitting opposite her at the time) you was told several times we would not speak to you and she asked you to get your partner to call us. He has since been spoken to and we are a satisfied we have done our job. I allowed you 20 minutes to tell me your side of the story and I had to listen to your incorrect expectations of my company. I then told you, I had spent 17 long hard years building my business for my staff, clients and ultimately family and I wanted you to understand that what you had done, is act like a keyboard warrior because in 1 minute you can go onto Google and leave a detrimental and negative comment for the world to see forever and I have the benefit of listening to the call but I did not call you directly a Keyboard warrior or call you pathetic, but I did ask you to tell everyone that you are not entitled to a space and you agreed to change your comments to add some context. I can now see you did that and then changed it a gain to what is there now, and I can categorically say these new comments are not true. I offered you the recorded call in the conversation and you failed to give me your email to send it to - I think told you that you just did not like what you were told BUT I now have to say that does not make us incorrect. I stand by everything I said during our 21min 42 sec conversation and now feel you have taken our entire conversation out of context, once again been negative, ignoring many other parts you agreed to and said you would change your comments to. To end, Lea and I told you politely and concisely during both conversations of the situation but that was not good enough for you and for that we get this review.
Hi Fern, I am sorry you feel this way. I would ask you to contact me as I am the owner on 01375 390011, I have checked our records and cannot find you on our system as a current tenant, past tenant, landlord OR as an applicant so would like to discuss the situation that caused you to write this horrendous review. Thank you in advance Russell.
★★★★★ 5/5
GoogleRussell and his team have been fantastic. Very professional from start to finish and always on call to assist with any queries. Highly recommend Russell and his business
Christopher · 1 August 2024
★★★★★ 2/5
Google1 month into tenancy and so far particularly unimpressed.
I understand that they are very much the go-between & liaison, being at the mercy of landlord response times etc etc but when you ‘sign up’ and are given their (QuDe) undertaking that works that should have been done either as cyclical or as general turn around (between tenancies) will be done or asked of from the landlord - feedback would undoubtedly be welcomed. I don’t expect to have to argue or need a responsively terse attitude when reporting or enquiring of such, attention to most details amiss ..
Byron · 6 June 2022
★★★★★ 5/5
GoogleThe best ever company that was ever in the world with the best man called Russell Bennett who was a barker
Os · 1 August 2024
★★★★★ 1/5
GoogleVery rude. This man is very unproffesional, I would not rent off him from the way he talked to me.
Jim · 30 March 2021
Agent replied · 31 May 2023
Dear Mr Manning. We have checked our records and have never dealt with you. Please could you contact us on 01375390011 so we can find out what this is regarding. Thank you
★★★★★ 5/5
GoogleExtremely professional and insightful staff.
Alan · 30 March 2022
Agent replied · 31 May 2023
Thank you Alan
★★★★★ 5/5
GoogleExcellent service received, very professional, kept informed throughout the whole process.
M · 30 March 2023
★★★★★ 5/5
GoogleOutstanding professionals. We've been as landlords with them for many years and we feel they look after our properties even better than if we did it ourselves. Highly recommended
Eksar · 14 April 2020
★★★★★ 2/5
GoogleRating only, no written review.
Chris · 25 December 2023
★★★★★ 1/5
GoogleRating only, no written review.
Paula · 30 March 2021
Agent replied · 31 May 2023
Dear Paula as I have said today by phone, as the owner I am disappointed that you saw it necessary to grant us 1 star despite the time you have rented from us. We have always been in our opinion nothing but helpful, professional and even when you had personal issues courteous and understanding. The issue as I understood was 2 things - a company called you that you now know was not us or associated
To us and secondly, that you emailed a member of staff during lockdown that left 6 months ago. Despite emailing you and advising you 2 weeks prior she had left - this you have told me had no effect on your opinions of all Agents which I struggle to agree we should be compared to or with, but will accept. We will try and be better if we or our industry has failed you in the past and for that I can only apologise.
★★★★★ 5/5
GoogleRating only, no written review.
Cheuk · 30 March 2021
★★★★★ 4/5
GoogleRating only, no written review.
Josie · 14 April 2020
★★★★★ 5/5
GoogleRating only, no written review.
Melanie · 14 April 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
