Trusted Agent profile
★★★★★
26 reviews across 2 platforms
17 Stone Street, Gravesend DA11 0NH
Maltbys's Gravesend office at 17 Stone Street is rated 3.3 out of 5 across 26 reviews on two platforms, including 25 Google reviews rated 3.4. Checked 9 October 2026.
Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
5/5
GoogleExcellent letting agent. I've rented through several local agents over the years and Maltbys are by far the best. Sue is really helpful and kind. She went to alot of time and trouble to help with a personal issue we had and made the whole situation alot easier and less stressful than it originally appeared. Highly recommended for the personal touch.
5/5
GoogleUse maltbys to manage my property very professional. Easy to get hold of and Excellent communication, really knowledgeable, can always contact either via phone or email. Process was easy. They always had an answer to my questions. As a first time landlord they guided me through the process with easy. They made what could have been a stressful situation really easy. Highly recommend. Thank you
1/5
YellA really dreadful service
We used this Company as managing agents for our large block of apartments in Gravesend and it was (at least for myself) a quite awful experience. They were totally unhelpful and totally unresponsive. I was having problems which required Maltby's assistance and my Father and Wife even went into their offices and were totally blanked. Thank God we managed to move to Caxton's who have been far better.Avoid using if you can.
5/5
GoogleI had an outstanding experience with Maltbys, and I can't speak highly enough of Mrs. Sue and Mrs. Shannon. They were incredibly helpful and supportive throughout the entire letting process. From the initial inquiry to the final paperwork, they were always available to answer questions and provide guidance. Their professionalism, attention to detail, and friendly demeanor made everything smooth and stress-free. I highly recommend Maltbys for their exceptional service and the dedicated efforts of Mrs. Sue and Mrs. Shannon. Thank you both for making this experience so positive!
5/5
GoogleWe had 6 years of great service and letting experience with Maltbys. No issues. Sadly the owner sold up and new owner took over tenancy which resulted in us being threatened and driven out as he wanted double the rent! Despite no longer having anything to do with the tenancy, Sue@maltbys supported us throughout and ensured we received our full deposit back. Thank you for all you support Sue@Maltbys.
5/5
GoogleI'm enjoying an excellent letting service with Maltbys. I have been with them for 3 years and have had no issues with them. I also recommended them to my friends for the same service, they have only been with them for about 6 months and so far they are pleased. Why did I choose Maltbys? To put it simply, no nonsense.
1/5
GoogleThey don't care about the tenants,they care only for the landlord and the money. they will try to take all your money and even the deposit at the end.
We are employed by the landlord but also have a duty of care for the tenants. We have confirmed on numerous occasions that there is a fee applicable when you wish to leave a fixed term tenancy, as stated in the tenancy agreement that you … More
5/5
GoogleGreat experience. Sue and Sharron was a great help
2/5
GoogleThey are very hard work and as property managers do very very little . Agree to things and never do it.
As explained, we will only carry out works in accordance with the lease and if the lease states that certain maintenance is the leaseholders responsibility, then we will inform them. We have done this and the leaseholders in question are looking to rectify this. We apologize that you were not happy with this outcome but we must comply with the clauses within the lease.
5/5
GoogleVery helpful staff at Maltbys. Took time to explain all steps of the process clearly. Always very polite and swift replies during email communications - can recommend. Thanks.
1/5
GoogleJust called because they have a property listed on rightmove. All the woman said was "sorry it went over the weekend, ok bye" Hi you let properties, I'm a person looking to rent! Yet you couldn't be bothered to stay on the phone for 30 …
1/5
GoogleDreadful! Ongoing problems with them. It takes them such a long time to respond to e-mails, even if they do actually respond!
5/5
GoogleBest landlords/ letting agent i've ever used. Any problem , give them a ring and they send a man round. Always spot on with boiler safety checks. Staff are friendly and polite. They use the TDS scheme and for the first time ever, having …
1/5
GoogleThey say they will get someone to fix the issues… never do
5/5
GoogleFriendly and nice to deal with.
5/5
GoogleFriendly and nice to deal with.
3/5
GoogleBetter then last estate agent, still not brilliant
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
We are employed by the landlord but also have a duty of care for the tenants. We have confirmed on numerous occasions that there is a fee applicable when you wish to leave a fixed term tenancy, as stated in the tenancy agreement that you … More
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Maltbys's Gravesend office has 26 reviews across two platforms: 25 on Google, 1 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
Maltbys is rated 3.3 out of 5 across all 26 reviews, and 3.4 out of 5 on Google from 25 reviews, checked 9 October 2026.
Maltbys, 17 Stone Street, Gravesend DA11 0NH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.