Pigott & Hall Grantham reviews

Thank you very much - I hope you are settled in to your new home and all the best for the future

Thank you very much Graham - it's always a pleasure!

Thank you very much, hope you're all ok!

In response to your response, I did not mention the train ticket because I felt it reflected more poorly on you than us. Clearly, it was totally beyond our control that you decided to buy your ticket over 24 hours in advance of the viewing - you must have known the risk that the property could become unavailable in the meantime. I would note however that at no stage did you mention to us that you had purchased your ticket at 8 am this morning. You are entirely wrong - we most definitely did try and call you and I take offence at you calling me and my staff liars - I can indeed show you the record of the call that we made. Furthermore, to correct your statement, Helen rang your phone once - it rang ten times then said the number was unobtainable and it was not possible to leave a message, and she then immediately e-mailed you. This was at 9.38 am. We also did try calling yesterday to advise what interest there had been on the property and to check that you were still coming on Thursday. We did not email then as, at the time, the property was still available. Furthermore, we still advised you as soon as possible and over 24 hours before the viewing was due to take place - you can't reasonably have expected us to contact you at 8 am when you purchased the ticket! It is rather a moot point however. Even had we managed to get through on the phone, you would still have already purchased your train ticket and we still would not have been able to show you around the property - the fact remains we contacted you as soon as we could and made sure you were aware that the viewing had to be cancelled. I would welcome your advice on why you think we should have contacted you yesterday to cancel, when the property was still available, how our contacting you when the property did come unavailable today would have made any difference to you purchasing the ticket at 8 am this morning, what difference it would have made had we managed to get hold of you on your phone at 9.30 this morning, and finally why you didn't wait until we were open and speak to us before purchasing your train ticket today? Dear Mrs Marsden, your review is unfair on many grounds, not least that we have not treated you at all badly, even though we are sorry that you believe we have. I would note firstly that every time you have called, we have been most courteous. The first time you contacted us, over two weeks ago, you explained you were coming in by train and I offered to give you a lift to the property you wished to view. We had no issue at all that you had to cancel the viewing on two occasions and we were very happy to re-arrange, again with me offering to give you a lift from my offices. We are sorry that you cannot now view the property, but, as we have explained, it is no longer available. Contrary to your comments on the phone to my staff however, we most certainly did try to contact you on your mobile telephone but were unable to get through and so emailed you to advise that the property was now under application and to cancel the viewing you had re-arranged for tomorrow. We are required by law to stop all viewing once a holding deposit has been taken. Much the same as with Jo catchpole's unwarranted, negative review, I fail to see how we could have acted any differently.

Thank you very much

Aha, I know who Mr C is now! I didn't realise I could reply to a Google review, but I am pleased I can now … More

Hi Angel, sorry about this, though I think it's a little harsh given that we didn't instruct repairs and could only ever pass these details on to the Landlord who would sort the matters out. I personally dealt with the refund of rent which … More

A one star review from someone we have never heard of nor ever done business with and no comment as to why only 1 star has been left - we would dearly love to respond properly and if we can help please let us know!

Thank you

3 one-star reviews, with no comment whatsoever, left by the same 3 people on both mine, and my son's music shop website, at the same time on the same day and when we have never met and have never had any business dealings with any of them. Of course, the Fair was in town recently, and people had been parking behind our office in privately paid for spaces that we manage, which is quite some coincidence, especially with the photo on one of their Facebook pages of the very same carpark, and numerous links between both family names. The area is clearly marked and signposted as private, and we have a duty to report anyone parking in spaces that are paid for by people who expect to be able to park in their spaces whenever they want to. There is a process to appeal any parking tickets issued, which are issued by a private company, and if you believe it was incorrectly issued, you are more than welcome to take it up with them. Why you think it is then reasonable to leave a one-star review, when you are in the wrong, pretty much sums up the attitude people have nowadays. This has nothing to do with how my son or I run our respective businesses, or deal with our clients and customers, except of course to demonstrate that we take our obligation to our paying customers seriously, and if the result of having a parking ticket quite legitimately issued, for parking in a space that you know you shouldn't be parked in, is a one star review, so be it. My Clients are far more important to me!

3 one-star reviews, with no comment whatsoever, left by the same 3 people on both mine, and my son's music shop website, at the same time on the same day and when we have never met and have never had any business dealings with any of them. Of course, the Fair was in town recently, and people had been parking behind our office in privately paid for spaces that we manage, which is quite some coincidence, especially with the photo on one of their Facebook pages of the very same carpark, and numerous links between both family names. The area is clearly marked and signposted as private, and we have a duty to report anyone parking in spaces that are paid for by people who expect to be able to park in their spaces whenever they want to. There is a process to appeal any parking tickets issued, which are issued by a private company, and if you believe it was incorrectly issued, you are more than welcome to take it up with them. Why you think it is then reasonable to leave a one-star review, when you are in the wrong, pretty much sums up the attitude people have nowadays. This has nothing to do with how my son or I run our respective businesses, or deal with our clients and customers, except of course to demonstrate that we take our obligation to our paying customers seriously, and if the result of having a parking ticket quite legitimately issued, for parking in a space that you know you shouldn't be parked in, is a one star review, so be it. My Clients are far more important to me!

3 one-star reviews, with no comment whatsoever, left by the same 3 people on both mine, and my son's music shop website, at the same time on the same day and when we have never met and have never had any business dealings with any of them. Of course, the Fair was in town recently, and people had been parking behind our office in privately paid for spaces that we manage, which is quite some coincidence, especially with the photo on one of their Facebook pages of the very same carpark, and numerous links between both family names. The area is clearly marked and signposted as private, and we have a duty to report anyone parking in spaces that are paid for by people who expect to be able to park in their spaces whenever they want to. There is a process to appeal any parking tickets issued, which are issued by a private company, and if you believe it was incorrectly issued, you are more than welcome to take it up with them. Why you think it is then reasonable to leave a one-star review, when you are in the wrong, pretty much sums up the attitude people have nowadays. This has nothing to do with how my son or I run our respective businesses, or deal with our clients and customers, except of course to demonstrate that we take our obligation to our paying customers seriously, and if the result of having a parking ticket quite legitimately issued, for parking in a space that you know you shouldn't be parked in, is a one star review, so be it. My Clients are far more important to me!

Thank you

Thank you

Thank you for leaving a review. We note it is a 3 star, which of course is adequate, but we wondered if there was any issue you had had with us to not leave a higher rating and which perhaps we could correct for future reference.

Thank you