Masella Coupe Godalming reviews

★★★★★ 5/5

Google

I have been with a few letting agents over the years. Marcella Coupe are definitely the best one! Gilli and the team are really great at providing an excellent supportive service. They go above and beyond when they can. I have a couple of bits that needing fixing and replacing . Gilli answered the call straight away. The contractors,that they use, were amazing- too. It was two different contractors that I needed for two separate jobs. Both contacted me the same day. Came out as soon as it was convenient for me. Both contractors looked, ordered the parts, and completed their jobs within 72 hrs. First class service!! 😊

Lorraine · 7 April 2026

★★★★★ 5/5

Google

Nick, Paul and the team came to our aid after a frustrating experience in selling our property with another agent. Nick's personal approach, understanding us and our needs to match with prospective buyers was hugely appreciated. This, coupled with their expert understanding of the area and the market guided us to our sale and enabled our family to move on to exactly what we needed. Their help extended to the exchange and completion process to which Nick's persistence proved vital in getting things over the line. Would recommend them to anyone! Thank you Masella Coupe. 🙌

Luke · 29 November 2024

★★★★★ 5/5

Google

I have used Masella Coupe for both letting and selling a property. On the selling front I would highly recommend Nick.We had a very prolonged (one year) and complicated sale, with 4 different buyers and 2 last minute collapses. Nick has been a great advocate for us, tireless in finding new buyers and hand holding when things got tough. He really has been a rock, so highly recommended. On the lettings front Jilly and her team have been great, responsive and efficient. Again highly recommended.

Carol · 1 August 2024

★★★★★ 5/5

Google

I have used Masella Coupe for both letting and selling a property. On the selling front I would highly recommend Nick.We had a very prolonged (one year) and complicated sale, with 4 different buyers and 2 last minute collapses. Nick has been a great advocate for us, tireless in finding new buyers and hand holding when things got tough. He really has been a rock, so highly recommended. On the lettings front Jilly and her team have been great, responsive and efficient. Again highly recommended.

Carol · 25 July 2024

★★★★★ 1/5

Google

My son and his girlfriend have had the most horrendous experience using this letting agent. Half of last year was spent trying to get a serious problem fixed in their flat; the most disgusting smell and serious mold that was easily sorted once they actually took the time and trouble to send someone round to fix the cause. Their deposit was also not returned in full with money deducted on some spurious accusation of the flat not being left clean. They were also charged for the cost of allegedly having to employ a cleaning agency which was a downright lie. They spent three days cleaning their flat from top to bottom before they moved out!!! There's more but, quite frankly, I'm getting depressed writing this. Why not just do your job properly and get some satisfaction out of your work? Who is managing and regulating you? Peoples' lives and health are being affected by this incompetent outfit.

Amanda · 20 June 2024

★★★★★ 5/5

Google

Nick has been a massive help in securing our first home. He always chased up the relevant people when needed, was always at the other end of the phone to help with our non stop questions and queries, consistently checked in with me to give updates and see how we were getting on. Was a long process but we couldn't have got it over the line without him. Thank you so so much.

Jessica · 14 April 2024

★★★★★ 5/5

Google

Nick was a pleasure to work with when buying our first home. He kept me updated with all updates and was never hard to get hold of. I also found that he was very honest through the whole process, which can’t be said for all selling agents! Thanks Nick

Sophie · 14 April 2024

★★★★★ 5/5

Google

Huge thanks to Nick and the team at Masella Coupe who helped with the sale of my property. Nick was an absolute gem from start to finish, a total pro always going over and above. Highly recommend, thanks Nick!

Lucy · 20 June 2024

★★★★★ 1/5

Google

Not professional with vulnerable tenants with learning difficulties that could do with 1 to 1 support and struggle to figure out general new routine at their new address Numerous flat faults that have gone ignored besides fake promises to sort a filthy oven that no one could be bothered to clean when I moved In. Faulty communal door latch that I have been conveniently blamed for besides being advised by my family to just be grateful I have a set of keys and a flat and not complain so I listened not only that but having half my complaints laughed off prior of various preventable noise pollution and house parties til 4am, scaffolders playing music up full blast and yelling before 6am while I tried to hold down a job scrubbing loos by 7am and cleaning restaurants and washing plates and chopping food for hours trying to impress an already rude boss. I lost my job because of all the continuous noise and ignorant neighbours making great effort to heavy foot on my ceiling 24 hours a day even at 2 am 3 am it’s an every day occurrence and I have multiple sound recordings of such incidents I’ve had fake complaints that police have showed up at my door yet to this date I’ve neither been visited questioned or arrested for simply being lucky enough to bump into my two faced neighbours to make them aware I’ve always been kind and approachable only bothered by the endless noise I’ve never denied them the opportunity to knock my door or text me or tell me I’m bothering them in any way but they don’t talk to me and say I’m unapproachable make complaints and pass me off as possibly a risk to them and I may have argued a tad pissed off at the rumor spreading but I’m no thug or interested in attacking my neighbours I’ve received no text message or world of mouth instruction to not talk to them so there is no harassment case or broken law here as I have not been told to leave them alone at any stage. I don’t believe police have or ever will be turning up at my flat considering I have a pcso coward living upstairs who could easily nick me on or off duty if I breached any law of any kind Grow up ed wyngriffiths and grow a pair . The difference is I have the guts to talk to you while you sulk on the door step hoping I don’t dob in your illicit activities upstairs to Waverley borough council that provide you a car and job in policing Well eventually after your final back stab… I did and I’m not ashamed of it. You’ve cost my job and my home so why shouldn’t I want some justice myself They walk around so loud my walls and bath shake when I lie in it or sit at the table or on the loo I can feel them walking around and the noise is extremely repetitive all day and very distressing for me setting off my anxiety and causing insomnia which I have been diagnosed with But this is all before what masella have gone to court for I’ll just leave this here as it clearly upsets them to hear the truth. They don’t want to see my face and they’re still housing me for 2 months Cowardly behaviour. They don’t respect my money or the lengths I’ve tried to go to to make this place feel like home I’ve got a coke sniffing pcso that lives above me that can make as much noise as he wants and play loud music and jump on my ceiling and no one wants to believe me because of his job title It’s ok . Police officers haven’t ever lost their jobs for drugs or misconduct or fraud or failing the vulnerable or the countless other things have they. And I respect the police As long as he’s bringing in money you live in cuckoo land quite happily I won’t respect a self confessed traveller pikey druggie backstabbing fake friend house partying ceiling jumping alcoholic two faced cop! Some reviews from other people with much the same problems as me zero support not even a telephone call just constant sudden shock to find I’m being evicted for being vulnerable and putting up with too much noise that I paid good money to try and avoid experiencing on a council estate! Avoid these pirates

Shane · 17 August 2024

★★★★★ 5/5

Google

We have just exchanged on the sale of our flat in Godalming. We changed agents to MC as they came recommended from a friend, and we can see why. We cannot thank Nick enough for all the hard work to secure a buyer and always remaining positive and professional the whole way through. Thank you Nick and the MC team!

Rachelle · 14 April 2022

★★★★★ 5/5

Google

Nick has been the most helpful person from start to finish of the sale. He has always provided a first class service and responded to all our queries and questions. Without his good humour and positive attitude, I am not sure it would have gone through so thank you, Nick

Jane · 14 April 2023

★★★★★ 1/5

Google

I strongly advise against using this letting agent. We complained for months about a foul smell coming from a cupboard which was so wet that the wood floor was disintegrating. Despite numerous contractors visiting, which required us to take time off work, it took months for them to find that the issue was waste water from neighboring flats leaking into ours. For over six months, we were forced to live in sewage water without any apology or financial reimbursement. When we finally moved out, our landlord took months to respond regarding our deposit, and when they did, they deducted every possible expense, and we had no support from the letting agent. It's evident that their lettings team will go to great lengths to lure you into renting a property, but once you're in, they couldn't care less about your well-being. They are solely focused on servicing the landlord's interests, with no regard for the tenants' welfare. Save yourself the trouble and avoid this letting agent at all costs.

Katie · 16 April 2024

★★★★★ 1/5

Google

We rented a property through this company, and I would strongly advise any tenants to avoid using Masella Coupe and their lettings property management team. Over the course of our tenancy, we had countless interactions with Gilli Dyer (Property Manager) who was unable to answer, respond and pass over basic information in time on a regular basis. As an example, it took her 6 months to personally carry out an inspection on a mouldy, damp cupboard that we were persistently trying to resolve. This resulted in a contractor arriving to the property and immediately finding the cause of the problem which turned out to be a leak from a pipe running through the cupboard containing waste water from the flats upstairs. No apology, or monetary reimbursement was made from Gilli or Masella Coupe regardless of the numerous days we had to book off work to cover the works needed on the flat. It seems Masella Coupe and Gilli Dyer are keen to make sure the landlord has a positive outcome despite their own shortfalls in providing a stable and reliable lettings service in which decisions are made fairly and with an ounce of common sense, resulting in us tenants living in a health hazard for 6 months. Leading to our end of tenancy with them, to which they did not take the previous experience into account and allowed the landlord to draw out releasing the deposit via the DPS until almost 4 months later. From other reviews on Google, it shows their sales team is well equipped to deal with selling properties and assisting customers through this process, however it shows some basic customer service and communication training needs to be carried out on the lettings side of the business.

Rich · 16 April 2024

★★★★★ 5/5

Google

Wouldn’t hesitate to recommend Masella Coupe. I have sold through them 4 times, I trust their honest opinions on valuations and Nick is excellent at securing viewings and communicating throughout the process.

Annie · 14 April 2024

★★★★★ 5/5

Google

The service we experienced was brilliant. Nick and the team supported us throughout the whole process of the sale of our house and always provided useful and positive updates. We felt they went the extra mile and we would recommend to others. Thanks especially to Nick!

Scott · 14 April 2023

★★★★★ 5/5

Google

Thoroughly impressed with the whole team at Marsella Coupe particularly Nick who helped with my first home purchase. He was quick to respond to any questions I had and went the extra mile to ensure the purchase went smoothly! Can't recommended him highly enough!

Alex · 14 April 2023

★★★★★ 5/5

Google

Nick, Paul and Filly are amazing. I highly recommend selling and buying through MC. I’ve experienced both sides and they have gone the extra mile especially since this time my sale was more complicated and stressful. The team made this a lot easier than it could have been. Definitely recommend them over any of the other agents in the area.

Amy · 30 September 2024

★★★★★ 5/5

Google

We sold our first house through Nick over 20 years ago and have had the pleasure of using Masella Coupe for continued excellent service in another two house moves, purchase and sales. We have also purchased and let out 2 flats through them. They have always been professional, helpful and provided an excellent service. Highly recommend.

Jane · 29 November 2024

★★★★★ 5/5

Google

Huge thanks to Nick and the team. Nick was friendly, a great communicator and very helpful. Highly recommended. The whole process was very smooth. Many thanks! Luke & Katy

Luke · 14 April 2023

★★★★★ 5/5

Google

Couldn't fault Nick and team. Really personable, very thorough, attentive to detail and empathetic. Nick you really went the extra mile for us, we couldn't be happier. Thank you!

Emma · 14 April 2023

★★★★★ 5/5

Google

Was shown a lovely gated development one Saturday on our day of viewings but the cottage we viewed to rent was just a bit too small and wanted to move straight away. Paula kindly showed us a duplex flat in the main building which was absolutely perfect and we are now hopefully going to buy it! The signing up process was seamless and their management team have been brilliant and helpful so far. Thanks!

Andy · 14 April 2023

★★★★★ 5/5

Google

I would recommend Masella Coupe. Nick was professional, helpful and willing to go the extra mile. Great local knowledge and contacts.

L · 14 April 2023

★★★★★ 5/5

Google

Very happy with Masella Coupe. Courteous, personal and caring service, they helped resolve a few tricky issues in the purchase of my property and repeatedly went above and beyond in ensuring everyone involved was well looked after. Really very impressed with the level of care and dedication Nick showed. Thanks so much guys!

Patrick · 14 April 2024

★★★★★ 5/5

Google

Nick is a superstar. Always available, super professional, and was a big help from start to completion. Would recommend

Andréa · 14 April 2023