Trusted Agent profile · Godalming
★★★★★
1,491 reviews across 2 platforms
Baverstock House, 93 High Street, Godalming, GU7 1AL, GU7 1AL
Part of Hamptons, see every office.
Hamptons's office in Godalming, at Baverstock House, is rated 4.3 out of 5 across 1,491 reviews on two platforms, including 68 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Hamptons Godalming Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Godalming.
Every review we hold for the Godalming office, from every platform, shown as written. First names only.
5/5
TrustpilotFast. They get things moving
They were pretty fast handling all the due processes that are required once the price was agreed/accepted. Everything was done professionally from the beginning until the end. I would use them again if we needed to look for another home. Thanks Robert.
1/5
TrustpilotLandlords stay away from Hamptons International - they steal our money quietly and not response to us
We have been using Hamptons International as full management to let a flat since 2016. We have never doubted their services as we believed Hamptons is a well established company. Till recently they gave us some misleading advise and costed us £900 on painting walls. Even worse we found Hamptons over charged letting fee from us. We had a previous tenants who signed a two year contract and moved in this January. But for some unforeseen circumstance the previous tenants had to move out this September. Hamptons has already charged us two full year letting fee. After current tenants moved in we noticed Hamptons didn't refund those over payment to us. We immediately checked through the statements from Hamptons in the past three years and we noticed Hamptons did similar thing in 2017. It was 4 month over payment of letting fee at that time. As such, Hamptons has over charged us almost 20 month letting fee in total! We contacted our property manager in Hamptons as well as account team for refund. It has been 4 weeks now we have not heard a word from them. If you are landlords and use Hamptons as your full management - go and check your statement. Make sure they do not over charge your money too.
Thank you for leaving us a review. We take customer service very seriously and are disappointed to hear you have had a frustrating experience. Please do contact our customer care team who will be more than happy assist you - customercare@hamptons-int.com
5/5
TrustpilotStratford on Avon
We have just completed a house sale through the Hamptons Stratford office. Jacob, along with Sara and Paul, worked well as a team and kept us fully informed throughout the process. They listened to what we needed and did a lot of chasing to make sure the deal was completed.We chose Hamptons on the basis of a recommendation from friends and feeling comfortable with the team we met. They were not the cheapest option but they got the job done. I would recommend them to anyone looking to sell a house in the Stratford area.
Thank you for leaving us a review. We are delighted to receive your feedback about our Stratford team and in particular that communication was to a high standard. Feedback of this nature is very important to us and we look forward to sharing your review with the team. Thank you again.
1/5
TrustpilotTerrible service.. !
Worst agency and service as they did not reply to our emails or calls whenever we had tried to contact them. And they did not release our deposit even after vacating the property till 6 months. We had to contact TDS people and they tried to contact them and they did not replied and finally TDS had to Release our deposit after 6 months.. I wouldn’t give any stars or recommendations for this agency. And yes if your property manager is SALLY CAMPBELL then be careful as she will not reply to any of your emails after you rent the property and vacate the property.
1/5
TrustpilotWorst Agency and Services Ever!
We got to Hamptons through Accord Lettings, when we were looking for a apartment in Birmingham City Centre. When doing the paper work and process a lady named Sally did it quite quick like within a few days. But once everything was done. They were ever least bothered to ever respond to mails or any maintenance issues. They would take forever which was quite annoying and disappointing. When we ended the tenancy they wanted to deduct money from our deposit for no valid reason and a dispute was raised no response since then. And then we took action with the TDS and finally got our whole deposit back after 5months of vacating the place, which was quite ridiculous. They do not provide professional service at all. Act all nice during the start of tenancy and later it is disaster. Would not at all recommend Hamptons. When we used to call Sally on office number no response has ever been given nor replies to our emails. Worse and ridiculous. Wish there was a zero star rating.
1/5
TrustpilotHamptons are the worst!!!
Didn't tell us they had taken over the management of our property and as such nearly lost a whole month's rent because we were never given the correct payment details or even informed we needed to pay our rent into another bank account. Left with a working shower from July to October when we eventually moved out. Left a leak in our bathroom ceiling for two months prior to us moving out then charged us for the mould on our bathroom, which was caused by the leak and poor maintenance of the property. Constantly lied and mislead is in all communications with them. I would strongly advised against renting a property that they manage if you don't want to face similar grief.
Thank you for leaving us a review. We take customer service very seriously and are naturally disappointed to receive your feedback. We can see you have already contacted our customer care team, who have confirmed a senior member of the property management department will investigate your concerns in line with our procedures. We do hope the team are able to assist you, thank you again.
5/5
TrustpilotGood agency , good team and professional work
I am so happy to rent my house from this agency.from rent team they help me a lot , then they professional clean the house and when I first check the house, the lady recorded everything and sent me all photos and videos. The house manager who named Melanie Hudson she is very very kind and professional. Somedays I called her many times and she is always friendly and enthusiastic to help me. This agency is my best choice.
5/5
TrustpilotI am very happy to have the Hamptons as…
I am very happy to have the Hamptons as an agency and hope to stay in the future. I especially thank Hanna Hornstein that she always helps me when I need, but the thing I like most is her kindness and professionalism in doing her job. My compliments
1/5
TrustpilotShambles
As tenants letting from Hamptons International we have received a poor service. We recently moved into a new property in the Clapham area and when we arrived there was a lot of untreated mould, broken items and unwanted junk left by the previous tenants. We raised the issue with Hamptons the day after we moved in. Over a month later and most of the problems still need to be sorted- we are in an ongoing process that feels never ending. The landlord takes a long time to respond and seems to only be dealing with the essential things that are important for our safety. We rent a furnished flat and yet only one dining chair is provided (we are two people). Also, Hamptons knew about the large patches of mould in July 2019 when they organised the viewings for the property. It's now October and barely anything has been fixed. Very disappointed.
Thank you for taking the time to leave us a review, customer service is very important to us and we are naturally disappointed to hear you have had a negative experience. We have passed your feedback onto the relevant member of staff who will look into your review. Should you be contacted for any further details we would very much appreciate your feedback and assistance. Thank you again.
5/5
TrustpilotHamptons Rickmansworth
We've thoroughly enjoyed renting through Hamptons! A big thank you to Rebecca Pole who has gone above and beyond in everything we required during our 8 months of renting. Thank you!
Thank you for leavng us a review, we look forward to sharing your lovely feeback with Rebecca.
5/5
TrustpilotInes Riou is a star
One individual, Ines Riou, got the sale over the line in a very difficult market. She was tireless in dealing with multiple problems and kept me informed every day.
5/5
TrustpilotCharlotte is diplomatic and very…
Charlotte is diplomatic and very efficient when dealing with my tenants. She also responds immediately to my emails and phone calls as a landlord. Her positive and upbeat personality means both myself and I expect my tenants have felt supported and we know she is a go-to with any queries.
5/5
TrustpilotRecently moved into a property
Recently moved into a property. Hamptons were quick to resolve all the issues and in good time. Thanks David Whiting and the team.
5/5
TrustpilotProperty Manager of Hampton
Harleigh is always responsive and helpful. I am so lucky to have her as our Property Manager.
5/5
TrustpilotFautless and friendly service
Absolutely fautless - and very friendly - service.Sharon and her team went above and beyond to get me sorted and into the right property asap. Their focus was the right proeprty for me - not what they had on their books.Very empathetic, objective and tireless commitment to help.
1/5
TrustpilotShocking customer service in Sunnindale
Shocked at the attitude on the branch staff in Sunningdale at the end of a high value rental in Ascot, as they would not approve the release of the _undisputed_ amount of our deposit of almost 6000.00 because of a claim (frivolous) by the landlord for 600.00 that we wish to take to dispute resolution. The offer letter from Hamptons said it as was an assured shorthold tenancy, which would have the full protection of the tenants deposit scheme (TDS), but the actual document provided we subsequently found was NOT an AST and they held our deposit in their client account and will not release it. We have now had to instruct lawyers for release of the undisputed amount, while initiating a dispute resolution process over the 600.00. The landlord lives in Monte Carlo and is a total cheapskate... claiming for replacement of transformers that failed and caused lights not to work, and claiming 160.00 for adjusting a carpet that lifted at the door retaining bar, after professional cleaning by the company they suggested ! We found the branch staff at Sunningdale to be arrogant and unhelpful and have now had to instruct lawyers. Shocking customer service... or perhaps they see the landlord as the client and we, paying over 4,000 per month, are just a nuisance. We will be following through with the company's complaints procedure.
Thank you for your recent feedback regarding the service which you have received from our Lettings office in Sunningdale. As a business, we treat customer satisfaction extremely seriously and we will always respond to any concerns raised to us, whether it be via a review or via our Company Complaints Procedure. We understand that a mutual agreement was reached between Landlord and Tenant on Friday and, the deposit release was subsequently actioned the same day. Any deposit paid to Hamptons is held by us as independent stakeholder and we are legally bound to obtain written consent from both parties (Landlord and Tenant) before releasing any portion, including the undisputed amount of the deposit. Our responsibility is to act on the instruction of both Landlord and Tenant following a mutual agreement between both parties. We always endeavour to assist both where possible with regards to the deposit process, however, when a property is not managed by Hamptons, we are not privy to any maintenance issues which may have arisen during the Tenancy and therefore are not in a position to negotiate the deposit at the end of the Tenancy. We need to ensure that the type of legal contract is suitable for the type of Tenancy, based on the information which a Tenant provides us with at the time of the initial negotiations and for this reason the Tenancy was a Non AST Tenancy. We hope the above provides some clarity, thank you again for taking the time to write to us.
1/5
TrustpilotThere was a agent name Sadia
There was a agent name Sadia. She was very rude and arrogant. People are coming for house. You need to help. That's not customer service. Very bad and worst. Never recommending.
4/5
TrustpilotJacob at Hamptons Stratford looked…
Jacob at Hamptons Stratford looked after our purchase with a great deal of patience (and he needed it!) putting him self out on several occasions to facilitate our timings.Thank you Jacob.
Thank you for leaving us a review. We are delighted to hear Jacob was so helpful and able to work in line with your time scales, and look forward to making him aware of your feedback. If there is anything we could improve to receive 5*s in the future, please let us know customercare@hamptons-int.com
5/5
TrustpilotFantastic service from Anca
Fantastic service from Anca, always available and extremely fast response, her communication quality are excellent, thanks for her service.
5/5
TrustpilotDanish Ashraf assisted me and he was…
Danish Ashraf assisted me and he was really helpful and super kind!!!! g
1/5
TrustpilotHamptons Twickenham (Lettings) plus other Hamptons 'add-ons'
Truly awful experience and it's no wonder Countrywide are in such a mess. I've let my properties through most agents in the high street, and Hamptons are by far the worst. The manager is unhelpful, rude and political. Other services that all other agents have given me for free, they charge for (new tenancy negotiation for same tenant (£90!!) and an end of year statement (£100!!). Whether it's the renewal staff or the accounts staff, they are arrogant, defensive and abrupt. All this lovely service (with their extra fees) for several thousand pounds a year in tenancy fees.The whole business needs an overhaul which, due to their apparent lack of senior leadership direction, outside forces seem to be doing for them.
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to hear of your dissatisfaction with our services. There is no manager currently in the Twickenham office so we are unable to ascertain who it is you have dealt with. We treat any feedback received very seriously and in order for us to investigate further, we invite you to email customercare@hamptons-int.com with further information. Thank you again for leaving us a review.
1/5
TrustpilotScum
Renting through Hamptons was by far the worst rental experiences I've ever had. We had over 5 different property managers (says a lot about it to honest) in a 2 year timeframe. Couldn't tell you the exact number as we stopped counting and began expecting an email changeover every few months instead. Our flat was super high humidity and incredibly mouldy the whole time we lived there. Obviously great for our scam artist landlord who left us without an oven for 2 months and a flat that you needed to keep the heating running in just to keep it liveable - black mould STILL grew despite running 3 large dehumidifiers in every room, keeping windows open when possible AND having the heating running all the time (£££). They refused to treat the windows (all untreated wood, mouldy, would swell so bad you couldn't open doors despite 3 giant dehumidifiers and the heating blazing) and Hamptons were entirely useless at communicating between us and the landlord and obviously did not care about anything as long as they were getting paid. We were evicted just before Christmas 2022 as the landlord wanted to increase the rent by 30% and didn't want to renew their HMO. The only saving grace was how long it took them to rent it afterwards, considering the horrible condition it was in due to landlord neglect (multiple contractors who came and said it was really bad and the landlords responsibility but they obviously quoted too much for our poverty stricken overlord to pay out) so I'm glad they lost out on all that money. In the months between us leaving and whatever poor, scammed soul moved in, Hamptons did not organise the water bill. So we have had multiple conversations with Thames Water telling them that we did move out. (We had already told them, but they billed us when no one took ownership of the bill!) You guys work in property. You should know how these things work. I guess it's hard to learn anything when property managers seem to only keep their job for 2 months at a time.
5/5
TrustpilotWe have been working alongside Hamptons…
We have been working alongside Hamptons for a couple of years now re decorating a number of properties they are letting out. Katie has been exceptional in organising this for us and it never misses a beat. Job description are accurate and starting dates are always spot on. It’s a pleasure working with Katie & the team.
1/5
TrustpilotWorst rental experience I have ever…
Worst rental experience I have ever had.( st albans) As a seasoned renter both in the UK and Australia, and as a landlord myself I would never recommend this estate agent. Every single part of their business is contracted out from inventory to ID checks and financial background so no personal service whatsoever. They take zero responsibility for any part of their business and are really just a revenue agent. Very poor disorganised communication. Didn't know we were turning up for the keys and all manner of nonsense. Whilst maintenance issues were attended to - that's really the only positive thing I can mention. On vacating the property (professional couple resident only) the inventory check out was so ridiculous that we considered it vindicitive and persecutory. An clerk listed items such as " chip to underside of sink 0.3 mm" requiring £30 compensation. Even on the blow up photo it was almost invisible. ( and was most likely there on check in).They wanted to charge us £500 in "damage" which also included a "scuff mark" inside a broom cupboard and a small cobweb that the cleaners missed. We challenged ever single item they listed and they immediately rolled over and gave us our deposit back in full, and did not even try to negotiate, which basically confirmed that it was just an additional revenue opportunity. Avoid this agency.
Thank you for taking the time to leave us a review. We take customer service very seriously and are naturally disappointed to receive your review. Feedback is very important to us and we will ensure the comments in your review are investigated further. Thank you again for taking the time to leave us a review.
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Tell us what you need and we'll put you in touch. Hamptons Godalming Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Godalming.
