Hamptons Godalming Sales reviews

★★★★★ 2/5

Trustpilot

Poor service from letting agent and property management

I am currently renting a house that was let by and is managed by Hamptons International. My letting experience was appalling from start to finish as the letting agent in chiswick was incompetent. It began when he threatened to let the house to the 'other bidder' and when we told him to do so, no other bidder appeared to exist (as we got the house). There were numerous other mistakes/poor administration throughout the whole process - it took several attempts to get the contract correct (in addition to numerous other issues) and culminated in the check in being booked for 9am on the day when our tenancy began and we were told we wouldn't be able to occupy the property until 11am as (due to covid restrictions) there couldn't be any cross over - understandable but the property had been unoccupied for 7 weeks beforehand! I did try to speak to a manager but the telephone number I was given just went to voicemail and my messages were left unreturned. I was sceptical and disappointed when I found out the property was to be managed by Hamptons and this week my worries have proved correct as it is proving impossible for the property manager to even get a contractor to contact me to arrange an appointment to mend the dishwasher which has not not worked for a week (family of four).I actually own and let my old flat and manage this myself and would not dream of providing such a shoddy service to my tenants.

Katie · 3 December 2020

★★★★★ 5/5

Trustpilot

Thank you Hamptons Sales

Justin and Emily, of the Hamptons International Chiswick office, have defied all negative stereotypes some might attribute to the Estate Agent. There was no BS here, just a lot of hard work, frank and realistic advice and support from them to help us achieve a good sale in a difficult year for everybody. We were constantly kept informed and involved throughout the process. They are an example to their profession and we've never dealt with any other estate agent we felt truly had our backs (and that of our buyers) in this way. Everyone came out a winner thanks to their approach and efforts.

Julian · 22 November 2020

★★★★★ 1/5

Trustpilot

WILL TAKE EVERY PENNY FOR NOTHING AND…

WILL TAKE EVERY PENNY FOR NOTHING AND LEAVE YOU UNABLE TO GET BACK INTO YOUR OWN HOME. I rent my home put with Hamptons whilst pur family our overseas for one year. We made it clear at the outset we wanted the house back one year later. We paid a FORTUNE for documentation. We pay a FORTUNE for management fees. Supposedly for peace of mind. Hamptons have now contacted me and said that UNLESS I pay them a further £120 on top of all the money I have already paid them I risk not getting my house back. My family now risk homeless because I am being held to ransom by Hamptons for yet more money. They asked the Tenant if he wanted to stay on WITHOUT even asking me first. Absolute NO PEACE OF MIND AND NO DECENT SERVICE. Very distressed.

Bonita · 10 March 2023

★★★★★ 5/5

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Exceptional service

Our property manager, Lucy, is a pleasure to deal with. We have had a few issues recently with heating etc and Lucy has been extremely competent and helpful every time we need to get in touch. The issues are dealt with promptly and efficiently and it makes our lives so much easier to know we have such a friendly, approachable person looking after our needs.

Amanda · 26 January 2023

★★★★★ 1/5

Trustpilot

Not to be trusted!

My experience of Hamptons Maidenhead was it seem very positive to begin with, however, their failure to inform the landlord about our plans to have foster children stay with us could have cost us dearly. It turns out that both the agents and the landlords were very greedy and dishonest as they were happy to take our years rent without sharing all the information that we had disclosed. Please be aware the agents may seem like nice people but do not trust anything that is said. just communicate via email at all times.

Amanda · 10 October 2020

★★★★★ 1/5

Trustpilot

Breaking their code of practice.

I don’t believe Hamptons to be putting the clients best interest first as something very very sly has happened. My offers were never qualified, I never had response from my offers, and then they accept another offer without giving me any chance to counter. We have been house hunting religiously for the last 6 months and refreshing any new listings online every 24 hours so we knew we loved the property as soon as we saw it come onto the market. So immediately had a viewing and that confirmed our love for it. So we had another viewing shortly after and then the same day put in an offer. We went straight to the Hamptons office after viewing the home and we said we would like to start with an offer of £1.45. They then recommended we go in at £1.3 as they thought we had a shot at that type of figure. So we of course followed their instruction but was equally confused as to why they suggested that.They then said the seller wanted to wait until the end of the month to see what other interest had come in, so we went with the flow. We then became more in love with the property and we didn’t want to loose out so we upped our offer twice in just a few weeks, yet every time they gave us the same response “the vendor still wants to wait until the end of the month”.We was very eager and frightened about missing out so I popped into the office mid way through the month to see if it’s looking likely etc. Then he told us the offer was refused and they’ve had other offers. We didn’t understand why I had to spontaneously walk into the office to find that out! What would of happened if we did sit tight till the end of the month! David the agent told us that if we offer the asking price of £1.5 then it’s ours, he said this several times. So we immediately upped it again for the forth time to the asking price of £1.5 with completion in a couple of months. At this point I thought a deal had basically been made. After 2 days of no news I finally had a call to say another offer has been accepted which was in fact lower than our offer but they were just flexible when on completion. I was straight away shocked that I was not given an opportunity. What the agent should of done was call me to say you’d rather a delayed completion and I would have then said ok that’s fine. My last offer wasn’t set in stone, as far as I was aware we was still in the process of negotiating a deal so I don’t understand why he pulled the rug from under our feet half way through negotiating a deal?!Another point that I find horrifying, is every single offer we have put forward has never been qualified and we have never been asked for proof of funds. I have now looked into it and it’s actually ILLEGAL to not qualify any offer. That is the agents job and that is what the client is paying them to do. We have now made the decision to up our offer £25k over the asking price just to help give us another shot at grabbing the house we wanted. So that is what Hamptons have cost us if our offer does get accepted. Only now have they asked me for proof of funds, this is baffling as I know many agents and none of them would dream of putting forward any offer without qualifying it to make sure it’s legitimate. Have they qualified the other offers from the other buyers? As far as I’m concerned, I could be outbidding the bloody sellers friend who has no intention of buying the house. When I look back on their process since my interest was shown I do believe them to be very sly. I’m not sure if theres been a bribe from the other buyers to the agent, (this is extremely common in Brighton at the moment), but our treatment does not add up. Why did they want to plonk us on the back burner for a month and then accept someone else’s offer without giving us any opportunity? And why did they want to delay things by making me put in a silly offer of £1.3 which would just waste everyone’s time. And why did they never qualify my offers, were any of them ever brought forward to the seller?Please just be weary of Hamptons because I personally don’t trust them. I believe they have lost the client a lot of money because everyone may well have carried on negotiating yet they agents definitely favoured a particular buyer/offer for some un known reason.And finally the worst bit about it all is the service I have received since all of this. I’ve not once had an apology or any kind of sympathy. I have been told that it’s my fault and I should of acted faster despite me doing everything I could have possibly done. I have called and called and called and everyone is always ‘busy’ or ‘on the other line’ and that’s the response I’ve had for a solid 3 days now. I have asked for the regional managers number and they gave me a fake number that hadn’t been in use for years. Everything about me experience has been unlawful and just damn right wrong.

Cezanne · 18 September 2020

★★★★★ 5/5

Trustpilot

To the Hamptons team at Godalming…

To the Hamptons team at Godalming headed by Jake Chandler I am so grateful for all your help with the successful sale of my home. Ross for his help achieving the asking price offer and a very special thank you to Pippa for her fabulous professionalism with most of the viewings in sometimes very difficult circumstances exercising much patience and understanding. Thank you to you all.

Zeph · 11 December 2022

★★★★★ 5/5

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Puneet at Hamptons Paddington was…

Puneet at Hamptons Paddington was wonderful. He had a great manner with both the buyer and myself (which is unusual in my experience as sometimes estate agents can be aggressive with one or both parties!) I think his great approach, good communication and diligent attention to the progress of the sale paid dividends. Thoroughly recommend Puneet.

Nicola · 4 October 2023

★★★★★ 5/5

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Great agent, professional services

I have recently viewed properties with Laura from Sutton Point of Hamptons. Laura was a great agent who has shortlisted good options for us to view within our budget. She was able to provide useful and detailed information about the properties. I appreciated her professional services.

Sukbetsy · 8 February 2021

★★★★★ 1/5

Trustpilot

Bad for tenants / perfect for landlords

They would defend or turn a blind eye for their client-landlords even if they are being unfair to the tenants. Customer is king with them so be aware if you are using them to rent a place.Five stars if you are a landlord reading this! Best estate agent for exploiting tenants!

Emma · 20 January 2024

★★★★★ 1/5

Trustpilot

Misleading to say the least

We rented a newly built property in Stratford upon Avon through Hamptons.They kept hidden from us the fact that the house had no internet infrastructure built into it. Called around for ISPs to hook us up to the service without knowing whats going on. When calling Virgin and EE they said that the property doesnt even show up on their infrastructure map and refused us as customer at that point. Finally when trying BT, they sent two techs on two separate occasions to check whats going on and they confirmed the lack of infrastructure.So beware, if dealing with hamptons, make sure to check yourself as many things as possible before getting into a property as they may mislead or withhold info from you.

Stefan · 31 January 2023

★★★★★ 5/5

Trustpilot

Harleigh Doherty - Hamptons

Harleigh Doherty is a true shining light! I hope the management at Hamptons realise they have a golden nugget in their midst!Thanks for all you have done for us whilst we owned and rented our property during the past few years.

Barry · 26 July 2024

★★★★★ 5/5

Trustpilot

Outstanding customer service We have recently rented an apartment…

We have recently rented an apartment via the windsor branch of Hamptons and cannot recommend them highly enough. Martine and Maxine were especially professional and made the whole experience hastle free. They responded to questions and calls promptly and made all the paperwork very easy. A very minor maintenance issue was remedied as soon as I reported it. We would like to say a big thank you to the whole team.

Sara · 9 April 2022

★★★★★ 5/5

Trustpilot

Thankyou Tia, hamptons, and our landlord (specially)

Hamptons have always been great to us but the reason for me taking the time out to write this review is a lovely lady tia goodman and my amazing landlord who have been amazing help in these troubled times . Tia was amazing in dealing with my queries and my landlord has been great .We are classed as key workers we appreciate the prompt replies and resolution’s .Thankyou Tia goodman happy tenants and thankyou dear landlord god bless stay safe. 🙏

Umber · 4 May 2020

★★★★★ 5/5

Trustpilot

Strong in Management

Hamptons have been managing my UK house now for 4 years. They are thorough, professional and have always gone the extra mile for me. I can highly recommend.

Tara · 21 May 2026

★★★★★ 5/5

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I’ve had a really positive experience…

I’ve had a really positive experience with Hampton Agent Management. From the start, their service has been professional, efficient, and genuinely supportive. Communication has been clear and consistent throughout, which made everything feel straightforward and stress-free.

PraiseGodNkomo · 18 March 2026

★★★★★ 5/5

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We had a great experience with Hamptons…

We had a great experience with Hamptons throughout our tenancy. The team was professional, responsive, and helpful from start to finish. Any issues or questions we had were handled efficiently and with genuine care, which made the whole process smooth and stress-free. It's not always easy to find such a reliable and supportive agency, and we truly appreciated their attention to detail and excellent communication. Highly recommend!

Nara · 20 May 2025

★★★★★ 1/5

Trustpilot

Their agents stood me up

Their agents stood me up. Called two days before the appointment to change it, and then they didn't show.What a shame.I suspect this was because I had a chat with their mortgage broker that day, who explained my mortgage capacity wasn't that high considering my salary... They could have just told me they weren't interested in pursuing me as a customer instead of not showing up at all.What I didn't mention to the mortgage broker is that I own over 10 properties in 3 countries and have enough cash to finance purchases up to 1M.Thank you

WhiteSwan · 20 December 2022

★★★★★ 5/5

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Hamptons Stratford On Avon

Hamptons Stratford On Avon Jacob has been fantastic throughout the process of our purchase of a house from Hamptons very diligent and thorough from start to finish, and made the purchase a swift and easy process i would highly recommend the Hamptons team !!

Adrian · 26 March 2021

★★★★★ 1/5

Trustpilot

Shocking customer service

I am a professional landlord and used the services of Hamptons Esher to find me a tenant. Their services have been shocking, from the estate agents setting up 4 viewings of 15 minutes apart and being 10 minutes latefor the first one (he couldn't find anywhere to park and could not find the house) which resulted in me having to do 2 of the viewings. From offer accepted on 14/12 they did not seek references until 21/12 therefore causing delays. Their due diligence in terms of referencing was not good enough. My new tenants said they received 4 versions of the tenancy agreement to sign. They had to go into the office to find out what was going on as they were not updated on the process after offer. Now, it is the 15 December and I am still waiting for the deposit for me to put in the deposit scheme, this was paid by the tenants prior to them moving in on 1 December. An absolute shambles.

Glenn · 15 December 2022

★★★★★ 1/5

Trustpilot

Legal Action

We rented a property through Hamptons as the agent for 3 years. During this time the landlord was delinquent in adhering to the tenancy agreement and carrying out repairs. This ultimately led to a year long legal dispute that resulted in the court ruling that the landlord had in fact not carried out their obligations. The full deposit was returned and compensation was awarded. Although Hamptons were not responsible for the maintenance, they were the acting agent and supported the landlords defence.

Dave · 14 December 2022

★★★★★ 5/5

Trustpilot

Fantastic service from listing to ongoing management

I have rented mid range properties for 20 years and been fortunate with other agents. I used Hamptons for the first time last year for a more expensive property. I am very happy with the service all round which seems aimed at the high end for both tenancy and service. It isn't the cheapest but you get what you pay for and when looking for potential international clients Hamptons seem to have the reach needed. We have now had two tenants so I can confirm that the marketing, and appointing of tenants have been great with Charlotte leading the way. Ongoing Property Management through Jana has been exactly right - the property has been maintained in top condition, tenants kept happy and communication maintained at just the right level. Keeping me informed and permitting me to make decisions, but not having to organise things or get involved more than I want to. Highly recommended, I'm very happy overall.

Tim · 31 January 2020

★★★★★ 5/5

Trustpilot

Great service, friendly staff

Having rented through Hamptons of Bath for over 4 years we have had a fair amount of contact with the staff at our local office all of which have been very friendly and helpful, especially Melanie the property manager.When she took over the portfolio she took the time to introduce herself and assure us that should we need anything she would be happy to help. Sure enough, some maintenance issues came up, as they do and she kept to her word. Nothing was too much trouble, she always tried to make sure work was carried out as quickly as possible with as little disruption to our life.Thank you Melanie for overseeing our recent bathroom refit and being on our side when contractors let us and you down!We hope not to have too much contact with you (in the nicest possible way!) but should we need you, we know we are very safe in your hands!Thanks again!

Josh · 29 January 2020

★★★★★ 5/5

Trustpilot

We have recently moved into our…

We have recently moved into our Hampton's property and the entire move in process was handles with such efficiency and ease. Melanie is our property manager and she has consistently been quick, effective and really responsive in all her communication with us. She quickly resolves and queries (happy to say we haven't had many of those either!) and she is always available to get in touch with. I couldn't recommend her more.

KATE · 7 December 2021