Trusted Agent profile · Glossop
★★★★★
237 reviews across 2 platforms
44 High Street West Glossop, SK13 8BH
Part of Jordan Fishwick, see every office.
Jordan Fishwick's office in Glossop, at 44 High Street West Glossop, is rated 3.9 out of 5 across 237 reviews on two platforms, including 61 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Jordan Fishwick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glossop.
Every review we hold for the Glossop office, from every platform, shown as written. First names only.
5/5
GoogleI highly recommend Jordan Fishwick Glossop for property sales. The whole team were incredibly helpful throughout the entire process, with particular mention to Debbie and Harriet who were exceptionally efficient and reassuring. I knew I was in safe and professional hands throughout. Thanks so much!
1/5
GoogleNEEDED TO RENT AN APARTMENT.FOUND ONE IN PADFIELD,VIDEO WAS FORGOTTEN,EXCUSE,WE ARE HUMAN. APPLICATION FORM COULDNT BE OPENED.FOUR DAYS LATER WE MANAGED TO FILL IN APPLICATION FORM,BUT TOO LATE LANDLORD HAD ALREADY FILLED THE APARTMENT. WE THEN WERE DIVERTED TO AN APARTMENT AVAILABLE AT KINDERLEE. ON MONDAY WE WERE APPROVED,PAID THE £230 HOLDING FEE,WITH MOVE IN THE FOLLOWING FRIDAY,LUNCHTIME. HAVING HEARD NOTHING BY 2PM ON THE FRIDAY,I RANG JORDAN FISHWICK FOR AN UPDATE? WOOPS THE APARTMENT HAD MOLD IN AT LEAST TWO AREAS.AND ALTHOUGH FURNISHED,WE WERE INFORMED THAT THE TWO BEDS HAD NO MATTRESSES!! FURTHERMORE,WE COULD NO LONGER MOVE IN THAT DAY,BUT WITH LUCK THE FOLLOWING MONDAY,AFTER CLEANING. WE WERE ADVISED TO CHECK IN AGAIN AT THE TRAVELODGE(£70/NiGHT) NOT WANTING THE ADDITIONAL COSTS,WE CANCELLED,AND RENTED SOMEWHERE ELSE. 10 DAYS LATER I STILL AWAIT THE REFUND OF THE £230 HOLDING FEE. RUBBISH,AVOID,GO ELESWHERE!
5/5
GoogleI found the process of purchasing a new home through Jordan Fishwick very professional. It is a period of high stress levels but Harriet Clough was there to assist all the way.
1/5
TrustpilotProperty rental nightmare. Avoid agent at all costs
Though the sales side of the business appears okay, with some great reviews, the property management and rental management side is appalling. To be clear and way of update the Landlord to his immense credit intervened and ensured I did get my deposit back. He had left it to this Agency and assumed they would act more honourable and professional. Where do we start? Maybe the beginning. I rented Woodbrook Tower in Alderley and on agreeing the rent, as advertised, the estate agent then tried to increase it 10% right as I was about to sign. Yes incredible and they had no other offers and the property was empty. They then told me it would be cleaned professionally. It clearly wasn't. Including dirty cutlery, dust everywhere and a coffee machine with mold in. They knew it had not been properly cleaned. Yet that was their job as managers of the property, with an overseas landlord. Even the estate agent showing me around said it was dirty. On access to the property I noticed a lot of flies around. It soon became apparent there was a serious infestation of flies, which was well known and at one point wasps in the top living area of the property. Nothing was ever done and I was even told just get fly killer! The property was also old and had damp. Then I got a notification they wanted to up the rent another 20%. Yes 20%. When I spoke to the Landlord after about this he confirmed this had come from the Agent, who was trying to get more fees. But before that a lady call Jasmine was sent around to photograph and film every room and take photos of all my personal property. It was a massive unexpected intrusion of my privacy. She said she had been told to do it, making out she had that right. That's how they now document an inspection. This was later confirmed in email by her manager. Including photos of any papers on the table or usage of any items in the property. It was incredibly distressing. But that's how these guys like to operate. I also complained about the flies again, but she said that would be down to the landlord (overseas!) to resolve and as property managers they had no involvement or responsibility to me. Finally, after I cleaned the property to a far far higher standard than I inherited it. They told me they would be deducting a full professional clean from my deposit. This is after I was effectively forced out due to them hiking the rent up. As they obviously had someone else lined up. Overseas people it turned out that were happy to pay more. A fellow neighbour told me the property was due major roof repairs and that is probably why it is damp. So please take this as a warning. This was a £2500 pcm property and now rented out to the next people at 20% more. Update: The agents are claiming I wrote some the negative reviews below. Which I have not. Eg Kevin Hainsworth. Surely they know that was not me. They also sent a number of emails saying I was out of order complaining and should be ashamed of complaining. Their own complaints process is line manager based - so there are no true checks and balances. They mark their own homework. I stand by the key facts. 1. Trying to up the rent 10% after I had agreed to be the tenant. (Have emails on it).2. Upping the rent as soon as they could by 20% and no regard to rental laws around that. 3. The flies and wasps infestation. Which l meant two rooms were unusable. 4. Using one of their mobile phones to record my personal stuff, including photographs of tables with my documents on. Without my agreement and claiming the landlord had asked for it. They eventually had to admit that was not true - just blamed him 5. Damp issues - which I accepted around an old house in need of repairs and absent Landlord that assumed he was paying the estate agent to look after everything 6. Dirty kitchen and house not properly cleaned on moving in. 7. Staff focused on themselves and not prepared to think of tenants as clients. Yes they can send me emails saying I should be ashamed of complaining. But that will not fix their ethics. They can bully but with the majority of TrustPilot reviews being the lowest star, at some point they will implode. My story isn't the worst, but their reaction and zero tolerance to feedback and complaints is unique.
5/5
TrustpilotRental property
We decided to rent our property through Jordan Fishwick and all our interactions with the company have been extremely professional and prompt.I feel it is appropriate to recognise the work undertaken by Joely and her team, who have been outstanding throughout.
hi, thank you so much for your kind feedback
5/5
TrustpilotGreat Job Jason & Debbie
We had several viewings within a few hours of the property going on the market, they were all well vetted which gave us the confidence required to proceed. We were kept updated throughout the process and every questions or query we had was professionally answered. We were in safe hands and delighted that we managed to find a suitable tenant quickly.
5/5
TrustpilotHad the pleasure of Debra from the…
Had the pleasure of Debra from the glossop office sorting out everything for me . Did more for me than the solicitors I had to pay. What a star Debra was and big thanks to Chris for his help. I would recommend Jordan fishwick if you want a quick sale thank you for all the help…….
5/5
GoogleFantastic experience with the team at Glossop. I am a new landlord and found the whole experience of working with everyone in the office extremely easy and professional. All the options with regards to welcoming tenants were explained to myself and my wife and we were comfortable moving ahead with a fully managed tenancy . Particular thanks must go to Harriet and Caitlyn who guided us through the whole process with humour and diligence .
1/5
TrustpilotAbsolutely appalling treatment of renters
Nobody ever answers the phones.Was contacted via email & voicemail with an offer for a rental property we had applied for, only to have the offer rescinded almost immediately because I was in work & missed the call.I responded to the email offer just 25 minutes after receiving it, only to get a brief response advising that they had already given it to another tenant & it had been accepted.There was absolutely no curtesy of giving us a chance to call back, there was absolutely no attempt made to contact my partner who was also jointly applying with me.I know that the rental market is competitive, but imagine punishing potential tenants for having a job! I have never been treated with such contempt and disrespect by a business.
5/5
TrustpilotQuality staff providing a quality service
I have used JF for several years as my letting agency and on every occasion, they have proved themselves reliable, informative and professional. There may be cheaper agencies out there and there may be more expensive ones, but since Jordan Fishwick has never failed me and has always delivered the goods, I see no reason to take my business elsewhere.On this occasion, their marketing was excellent and led to several offers to rent my flat, and I have naturally accepted one. My main point of contact throughout the process has been Joely Brooks. She has gone the extra mile in terms of making things run smoothly, and finding a very fairly priced decorator to freshen my flat up.So, thanks mostly to her, along with her colleague Yasmin Dowe for making this a seamless and rewarding, trouble free process.
That's so nice to read! we really appreciate you taking the time to share your thoughts with us
5/5
TrustpilotJordan Fishwick - thank you!
Molly has been helping to manage several rental properties and has been doing a fantastic job. She is super efficient and always a pleasure to deal with. Thanks Molly for all of your support.
thank you for sending us your feedback
5/5
TrustpilotHouse Purchase with Theo Orr
We had a fantastic experience buying our first property with the help of Theo Orr. He made the process easy, enjoyable and was always available to help with any queries we had. He was extremely knowledgeable and professional throughout the whole process which enabled us to move quickly with our purchase. Thank you Theo !!
5/5
TrustpilotA big thank you to Harriet and the team…
A big thank you to Harriet and the team at Glossop for going the extra mile and making sure our house sale went through successfully! Would definitely recommend the team to anyone contemplating selling in the area Thank you!
5/5
TrustpilotEfficient, Clear, and Pleasant Collaboration
Efficient, Clear, and Pleasant CollaborationI have had the pleasure of working with Joely, on multiple occasions as part of my role at Legal for Landlords. I must say that my experience has been nothing short of outstanding. As a legal consultant it is crucial to have clients who are responsive, clear, and cooperative. Joely, has consistently exceeded these expectations.Every question and query I have posed has been answered promptly, often within hours. This level of communication has not only facilitated smooth case progression but has also ensured that no detail is overlooked, which is paramount in legal proceedings and for her landlords. Her positive attitude and cooperative spirit have made every interaction enjoyable. It is rare to find a client who combines professional diligence with such a personable demeanor. Thank you, or your continued professionalism and collaboration. It has been a privilege to work with you, and I look forward more.
Thank you so much for taking the time to write such a comprehensive review and expressing your thoughts about Joely. It really is appreciated.
1/5
Trustpilotmassive undervaluation of our property - which sold for 46k more
Would not recommend. Marcus Dobson came to give us a valuation of our property and told us that the best we could hope for was £540k - we'd had a number of estate agents out at this time and they had shown us similar properties that were going for £575k and above. Consistently, they told us that the price should be at least £575k (there was actually a similar property, in not as good an area on at this price). Marcus told us that, this property hadn't sold and that he could put it on for any price, but that in his opinion we'd be looking at the £540k mark. We sold our house, shortly after (a matter of a week or so) for £585k. 100% would not recommend - £46k reasons why!Response to their reply. I wasn't the only one who disagreed. Every other estate agent did and so did our buyers. A 46k undervaluation = 1 star review. Suggests you don't know the market.
I'm sorry that you didn't agree with Marcus's valuation and we would always recommend getting other agents opinions. This hardly warrants a 1 star review. We cant find your property sold on any major websites? We wish you all the best. Jordan Fishwick
5/5
TrustpilotJoely at Jordan Fishwick
Joely is unfailingly helpful. She responds to any issues I raise promptly and courteously.Jordan Fishwick have managed the property for some years and have always proved effective agents.
thank you for letting us know
1/5
TrustpilotAmateur Service Provider
We were interested in some of Jordan Fishwick’s property listings and looking forward to register with them as potential cash buyer, suggested a date for us to come in to show proof of ID and yet they refused to book us in until they see the proof of fund for last 3 months. We have provided them our fixed deposit certificate with an UK bank dated 7 months ago and maturing in 5 months. And yet they still insisting that wasn’t sufficient. We have tried to explain a number of times, being a fixed deposit we don’t get monthly statement. We even provided them with proof of fund came from sale of our last property.Unfortunately we have to forgo on those potential properties. Can’t imagine how hard it will get dealing with them in the future. Just can’t bring ourselves dealing with amateurs. Sellers beware! They are driving away a lot of potential buyers from your properties!
Hi, I'm sorry you found the service less than satisfactory. We do try to do our Anti Money Laundering procedures in line with advice from our compliance company. However, I'm sorry it has clouded your judgement and hope we may be able to assist again in the future
5/5
GoogleWe recently had the pleasure of working with Harriet on our onwards purchase, and we couldn’t be more impressed. From start to finish, she was reliable, proactive, and incredibly hardworking. She kept us well informed throughout the process and always went the extra mile to make sure everything stayed on track. Harriet’s professionalism and commitment really stood out, and she made what was quite a stressful time feel much smoother. We’re so grateful for all her hard work and wouldn’t hesitate to recommend her to anyone looking for a dedicated and trustworthy estate agent.
1/5
TrustpilotOnly care about landlords, not tenants
Jordan Fishwick were unprofessional and tenant-unfriendly from the start. After applying, it took over two weeks, and a second application, just to get a viewing. When we finally viewed the property, the agent clearly wasn’t interested. No proper tour, no answers to our questions, and they wouldn’t even open the back door so we could view the garden. I submitted an offer the same day, but was told they were holding off for four more days to show the property to others before presenting offers to the landlord, a clear attempt to start a bidding war and drive up the rent. Not acting in the tenant’s best interest at all. They use Goodlord for referencing and documents, which was terrible. The system crashed constantly, was inaccessible for people with disabilities, and had no real support. Then came the holding deposit debacle. We paid in good faith, completed referencing quickly, and were then left in limbo, no tenancy agreement, no legal protection, and told the landlord wouldn’t sign until two days before move-in because they weren’t sure the current tenants would vacate. That meant almost a full month of waiting with zero certainty. Although the tenancy guide included a mention of the 15-day legal deadline for signing, the required written agreement to extend was never discussed when we paid the deposit. It only came up after I brought up the law myself. That’s a huge issue. Tenants shouldn’t have to know housing law just to avoid being misled or left vulnerable. Summary: Jordan Fishwick care only about landlords. They disregard fairness, don’t communicate key legal protections, and treat tenants like they’re disposable. The entire experience was avoidably stressful and frankly disrespectful. Avoid them if you can.
5/5
TrustpilotAn excellent experience throughout
An excellent experience throughout, as always with Debra, Harriet and team. Very professional and pleasant team. A great job. thank you
1/5
TrustpilotDisgusting company
Disgusting company. They will tell you to sign agreements and pay rent and deposits even tho they haven’t had an agreement with the landlord. We was meant to move into a flat on 1/8 everything was signed and agreed the day before however the landlord decided, even tho we passed every check and signed everything and PAID everythng, she wanted a guarentor. This was never stated before hand and even tho I told the agency I more than likely wouldn’t be able to provide one I was still advised to pay and sign as they could talk the landlord round. I was then told at around 4pm the night before my move they the landlord had said no. So contracts signed everything agreed rent paid and they mess you around like that. The company refused to do anything or care about the situation. I had to argue all that night and the next morning for my money back immediately which I still had to wait for. this company just likes to waste your time and money. This was mine and my partners first property together and now are too scared to try again as this experience was awful we’ve lost money for moving vans etc as everything was booked as we was due to get the keys in the morning. No one told me this may not go through as far as I was aware I’d signed not one but 2 tenancy agreements to still be told no.
5/5
GoogleA very straightforward house purchase, thanks especially to Harriet who dealt with any questions and issues quickly and competently, and liaised very well with the sellers and the solicitors. A first-class service all round.
5/5
TrustpilotA house move made less stressful.
The staff are knowledgeable, efficient, friendly & professional. Our team member was very impressive & did everything she could to advance our process. She reassured us and was so helpful throughout our dealings with her.
1/5
TrustpilotUnethical - a warning to renters
I rented a flat from Jordan Fishwick, who managed it for the owner. “Managing” involved turning a blind-eye to the fly-tipping in communal areas. I left the flat spotless, after years of managing to wheel the huge shared bins out to the street for collection every week. Before moving I phoned Jordan Fishwick twice to seek assurance that my deposit would be returned, and give them opportunity to inspect. They assured me that I had nothing to worry about. I raised my concerns about the communal areas. Not a problem, they said. A month later … I’m desperate for my deposit to be returned. No phone call, just a text: “The landlord is keeping £160 of your deposit to pay for the removal of litter in communal areas". No way to contact them. It’s Christmas Eve. Their Twitter is full of glad-tidings and self-congratulation. It takes months of arbitration and evidence for the Deposit Protection Scheme to get my deposit back. They have never apologised. I took to Twitter and Youtube to share my experience. They blocked me.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Jordan Fishwick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glossop.
