Reeds Rains (Glengormley) reviews

★★★★★ 5/5

Trustpilot

Cannot fault Reeds at all

This review relates to the Stanley, Co Durham branch.I cannot fault Reeds at all. I’ve never sold a property before and I’m so glad I chose Reeds Rains as my estate agent; my mum recently listed her property with Signature and had a nightmare so I was aware that choosing the right agent was important. I instructed Woods, Reeds and Your Move to come value the property and Reeds stood out by a college mile. Glenn’s enthusiasm, local and market knowledge made me feel very comfortable with instructing Reeds. Once listed the property sold within 3 days and on the first viewing.From that point onwards, it was a dream to deal with Glenn, Ashleigh and Scott. Whilst the sale wasn’t seamless (due to solicitors) Ashleigh was excellent at keeping me updated and chasing through on everything required. I would definitely recommend Reeds Rains Stanley to anyone looking to sell their property. Fantastic service all round.

Georgia · 26 August 2021

★★★★★ 1/5

Trustpilot

8 Helmsley Close Dl17 8SS

Reeds rains is the worst agency I have ever come across. They don’t fix or maintain the house but instead send you to the landlord who will refuse to fix anything. You would expect reeds rains to contact the landlord to fix things as you rented it through them. Any one looking to rent around Durham watch out for 8 Helmsley Close dl17 7qp as landlord will not fix anything and the bath leaks down to the dining area which I believe they have just painted over and you will start to notice it after a few months. And the worst thing is if you decide to move out they will keep your deposit. Don’t forget to use environmental health before thinking about moving.

Reggg · 26 June 2023

★★★★★ 5/5

Trustpilot

On the move.

Everything went so straight forward I was a bit apprehensive but was soon put at ease by the staff very good experience over all I have lived in the same street from I was 3 that's coming up on 60yrs so it was a biggy for me but thanks to reeds and rain and the good attentive staff it's nearly all settled so big thanks to all you guys

Jacqueline · 20 January 2023

★★★★★ 5/5

Trustpilot

Helpful and informative

We have always been very pleased with the service received from Reeds Rains Gosforth. We have had dealings with Sales and Rental Madeline Sales is always on had to give advice and help where ever she can. Kirsty Rental is reliable and is always there to help out

Christina · 18 June 2024

★★★★★ 5/5

Trustpilot

From the first phone call the whole…

From the first phone call the whole team in the Bamber Bridge branch were excellent - professional, attentive and warm hearted making what is usually a stressful process much less painful. Thank you to Donna, Alison, Chris, Emma and Rebecca for all their help and support and anyone else from the branch that I did not personally interact with. You are all an amazing team and have much to be proud of x

Dandelion · 12 August 2022

★★★★★ 5/5

Google

Highly recommend Reeds Rains, Barry and Ronan were extremely helpful throughout the whole process and couldn’t do more for you. Being kept up to date every step of the way made buying and selling easy, the guys took the stress out of this for us and were always on hand to answer any questions we had. Thanks for all your help with our move!

GB · 20 June 2023

★★★★★ 5/5

Trustpilot

The Reeds Rains team at Bamber Bridge…

The Reeds Rains team at Bamber Bridge branch were fantastic and we would highly recommend them. Communication was timely and clear when arranging viewings and feedback was meaningful (thanks Alison & Rebecca). Donna the branch manager negotiated the sale price on our behalf and kept in regular contact up to completion. We ended up in a chain of 8 homes which was a nightmare. Numerous issues and delays arose at various points in the chain resulting in 4 different dates for exchange & completion before we finally moved house. Rebecca and Donna were amazing during this period - they established communications with other estate agents, liaised brilliantly with solicitors and their forensic skills at getting to the bottom of delays in other parts of the chain and helping to resolve these if they could were excellent. We felt fully informed - even when things were beyond our control. They helped us remain optimistic whilst being fully informed. They had a great balance of friendliness and professionalism.

Barry · 2 August 2021

★★★★★ 5/5

Trustpilot

Reeds Rains in St. Helens/I am sold auction

Reeds Rains in St. Helens and especially Hayley Hughes and Steff Bretherton in my case have been incredibly helpful with both my rental property and also sale of my rental property through the" I am sold" auction website. I cannot praise them highly enough and also the ease of he "I am sold" auction for the quick and easy sale. I would HIGHLY RECCOMEND all to anyone in the property industry to work with them!!

Marianne · 10 May 2022

★★★★★ 5/5

Trustpilot

Reed rains rhyl

Reed rains rhyl were appointed to sell my late mums house , and what a fantastic job they did , I had problems with probate but they mad3 me feel at ease with there help and advice , so many thanks to Tom and all the team

Michael · 2 July 2024

★★★★★ 1/5

Trustpilot

waste of time

booked a viewing for Wednesday, they went through with the viewing, even though the listing had already been removed, which seemed dodgy. The agent said that the application package would be emailed to us in the morning, we called to double check where it was as it was already mid-day and they said it would be with us by the end of the day; however, the packages were never sent to us as the listing was clearly gone. Complete waste of time and messed us about for no reason. Agent name: Jack

Deimante · 16 June 2023

★★★★★ 1/5

Trustpilot

Playing people hopes and reams

I am writing to express my extreme disappointment and frustration with the way my recent property search was handled by your agency. The level of communication and mismanagement that I experienced throughout the process was absolutely unacceptable, leaving me feeling deceived and disheartened. Furthermore, I find it absolutely baffling that no one from your agency saw fit to inform me about the existence of a higher cash offer on the property. It was only through my own proactive initiative of contacting your agency that I learned about the competing offer. If I hadn't taken it upon myself to inquire, I can only assume that I would have been kept in the dark indefinitely. This lack of transparency and failure to communicate effectively is inexcusable and demonstrates a severe lack of professionalism.The entire ordeal has left me deeply saddened and questioning the integrity of your agency.

Melis · 16 June 2023

★★★★★ 1/5

Trustpilot

I’m not sure what their issue is but…

I’m not sure what their issue is but I’m starting to go down the route of discrimination. I applied to two different properties to rent and they sent me an application. I reduced the price on both properties with my offer. I heard back from Sophie stating that’s they have gone with another application and will let me know if it doesn’t go through. The next day that property was on rightmove again,for the exact price I wanted it for. I called, resubmitted my application, left voicemails you name it. They told me she was only working for one hour in the day and that she will contact me tomorrow. We are going on two days now and have heard absolutely nothing.The second property I put in an application for. They didn’t even get back to me. Just re andvertised again at a reduced price. Didn’t let us know, didn’t even try to renegotiate which we were open to.I don’t know if they have a problem against us in particular but as I am reading some reviews nobody has been treated like us. Really disappointing to see because we more than meet the criteria.

Natalie · 15 June 2023

★★★★★ 1/5

Trustpilot

Poor experience - beware

If you choose Reeds Rains, and hand the keys over to them for their accompanied viewer, please check your property as soon as possible after any viewings. We ended up with a significant repair bill after a redundant disconnected shower was operated (Who knows why, but the accompanied viewer was there in charge of the property?) resulting in water leaking into the kitchen below and collapsing the ceiling, initial consultation with a caring branch manager escalated into a complaint which of course sided with the accompanied viewer, a very biased process. Very little empathy and absolutely zero goodwill. **Update, just read the reply from Reeds Rains probably ticking their caring box, as expected heard nothing from them. Empty promises!!!**

Neil · 14 June 2023

★★★★★ 5/5

Trustpilot

Brooke is excellent at showing people…

Brooke is excellent at showing people around and negotiating

Mrs · 8 October 2024

★★★★★ 5/5

Trustpilot

The team at Reeds Rains,bamber Bridge…

The team at Reeds Rains,bamber Bridge have been fantastic! The whole process has been handled with total professionalism with a personal touch. From our first viewing Alison won me over with her amazing service and understanding of everyone's situation.She has negotiated us through lots of queries as my purchase wasn't 100% straightforward. Donna was also very prompt with any responses to emails and also so friendly and reassuring . I would not hesitate to recommend Reeds Rains and am looking forward to inviting Alison round for a brew soon. its rare to get such brilliant service in today's world! Thank you all

Miss · 2 July 2021

★★★★★ 5/5

Trustpilot

Highly recommend

Myself and my partner have just bought our new home from reeds rains and I can not praise them highly enough. One of the estate agents in particular Dawn went above and beyond to help make our purchase as smoothly as possible.We experienced a lot of problems on our selling side and reeds rains ended up taking charge of our sale as well as our purchase.Can not praise them enough. They’ve been absolutely outstanding amazing communication/updates and so pro active. They managed to get communication going with various solicitors too in order to complete the chain

Nomie · 2 July 2021

★★★★★ 5/5

Trustpilot

Bamber Bridge Branch

It was not easy buying and selling a house during the pandemic. We dealt with Donna, Alison, Rebecca and Joe, a great team led by Donna. Advice and guidance was direct and plain speaking, one of them always available at the end of the phone to calm anxious customers. The conveyancing process with all the various chain issues can be difficult to navigate, it was important for us that this stage of the process was handled well and we felt supported and kept up to date with developments. All in all we received excellent service during what can be a testing process.

John · 25 June 2021

★★★★★ 5/5

Trustpilot

As a Landlord

As a Landlord, Reeds Rains manage 2 of my properties. Heather at Reeds Rains has managed my 1st house for 2 years and the service provided has been good.Heather helped me to find my most recent property and provided good honest advice about the house and the value it was marketed at. Upon completion she managed to source tradesmen to decorate the whole house, to fit a bathroom and also to sort out the garden.The prices although higher than where I live in Sussex were very competitive for Stockport and the tradesmen were reliable and did the jobs within the timescale agreed.I have made some valued contacts for work on my other houses in the area. Most recently I have been dealing with Hannah who I can always reach instantly and is very efficient in getting things done.A first class service from start to finish I could not be happier with Reeds Rains and the team especially Heather & Hannah.

Harveys · 22 June 2021

★★★★★ 5/5

Trustpilot

Phoebe is incredible!!!

Phoebe is incredible. We're buying a house through Reed Rains and she's on it! As soon as you need anything, she's got it, if you have a question she answers and keeps you updated every step. We've dealt with so many estate agents and Phoebe is by far another league! What an absolute assest to Reed Rains she is, if you need to buy a house, ring Phoebe!

Katie · 10 January 2023

★★★★★ 1/5

Trustpilot

They just rip you off

They just rip you off , a big no for tenants , they charge unnecessarily.15-may-2023: above review was given on 13th of april and after more than a month you are asking for more info on it ? the issue is already taken up by one of reed rains member, we had some conclusions, you must get that info from reeds rains and if you want me to remove this comment then i am not obliged to remove any comments, specially the ones with which i have bad experience.18-may-2023: poor quality of check in report and differences in check out report caused me to loose deposit, even your property manager didnt knew what was removed from the property as beds , mattress and sofas were removed from the property as those were extremely dirty, and those were removed after reeds rains consent, and your property manager was asking what happened to them. Luckily i had the emails as a proof otherwise you would have charged me for those as well. I really lose trust on reeds rains , unprofessional. A mistake

Mr · 18 May 2023

★★★★★ 1/5

Trustpilot

To Reeds Rains,- Customer Service,

To Reeds Rains,- Customer Service,Our surname is Anderson and we have never been called Andrew.We noticed that Reeds Rains Customer Service could not even get our name correct? So if you are going to get in touch with us, please call us and mention us by our correct name please?The write up we did on our experience for the Reeds Rains West Derby - Merseyside office, was true and it happened to us.We never lied and it was the truth.We viewed the house on the Tuesday the 28th of March 2023 at 4.30p.m. and the survey of this house was supposed to be done on the 12th of April 2023.The survey was not done on this day due to the estate agency of Reeds Rains West Derby- Merseyside office loosing the keys, so the surveyor could not do the survey of this house on the 12th of April.Our write up has been here since the 13th of April, and yet you are only now asking questions about our experience from your estate agent only now?The experience we went through from your estate agent just added stress to us buying a house, it wasted our time, and created a lot of annoyance to us.As we said previously, if you want to speak with us directly we are happy to do so, but we are not going to start arguing on what happened to us?We were the ones at the receiving end of the lack of customer service, while your estate agent in West Derby - Merseyside office could not even care.As we said we would not do any business with any Reeds Rains office of estate agents at any time in the future because of the lack of customer service we received.Our experience was real and it actually happened, so therefore we are not going to change on what we have said in our write up.Trustpilot, is there for members of the public to write down their experiences, so general members of the public, can read the write ups and make their own decision if they are going to use a company or not.If you want to speak with us directly then we suggest you telephone us directly, otherwise please stop emailing us with questions, that you can also ask us directly.As we said the staff at Reeds Rains West Derby - Merseyside office were rude to me and my Husband, and that is not on.That also we were not going to except from the West Derby - Merseyside office of Reeds Rains.

Anderson · 18 May 2023

★★★★★ 1/5

Trustpilot

House bought, no key supplied, no tenant deposit transferred

I bought this house almost 2 month ago, they are still telling me stories about my front door keys. They started off by giving me an impression that they have the keys and tried to get me to agree to them sending the keys by regular mail, even though I offered to pay for recorded delivery. They said they couldn't do recorded delivery because they did not have loose change at the office. I then paid for a courier to pick up the key. When the courier turned up they said that they did not have the keys. They held onto my tenant's deposit and has not paid it to me nor the tenant. They said they sent an email to the tenant but the tenant says she has not received it.

Maxwell · 16 May 2023

★★★★★ 1/5

Trustpilot

Slum letting agent! Do not trust

Well I took a rented house through reeds An rains at the start of this month, it was supposedly recently renovated, but the list of issues became apparent as soon as I got lightbulbs, from damp both rising An from the holes in roof, to black mould in all rooms, to actively hidden damage an further mould an damp.. to no bin access, to blocked drains An rats, sunken sockets wires hanging out of wall...bathroom an kitchen poorly fitted to ridiculous proportions ... cannot clean anything report from enviromental health arrived today! And well 44issues raised some of which are category one potentially ! It is not able to use this “house” as a home...I wish I could upload picture of the misrepresented hell hole, I have asked for my money back repeatedly since the day I saw the extent of the hidden damage ! The enviromental health recommend the house be taken to brick in basically all of the rooms an redone, I need rehousing at your expense an I need it last week! Suggesting I live through the works is beyond a joke when it’s is this bad! Also you could tell enviromental health the truth which is you may fix things in 1/2 years maybe, but won’t fix anything unless forced and not anytime soon, so they can help me further! Or serve me with a section 21 notice so the local council can help me! Loads of things you could do but you just want money for something unuseable! This should never have been on the market I know you should be compensating me I’ve already started trying to make contact with solicitors ! No refund is offered only releasing me from the tenancy! Which means they keep my money! Which is abhorrent for a place you cannot cook or wash or clean properly in! You respond with almost the same thing in all these reviews do you actually fix it An return people’s money + for the inconvenience caused but it’s beyond inconvenienced ! It’s halted my life made me anxious depressed and poorly ! My asthma is worsening by the day...Rotherham branch should be ashamed this is now almost a month of this now I would give -5 stars if possible

Amanda Fletcher · 8 May 2021

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL

Reeds Rains office, of West Derby Merseyside, have made three major mistakes on the sale of a property we were trying to purchase.After waiting for over 25 minutes in the winter spring weather, while the correct keys were brought to show us the house, that we had waited for over a week to see?We stepped inside to see the house finally, we put our offer in on the same day with all our paperwork proving who we were, along with all documents that were asked for!!To then find the memorandum of sale was completely wrong with the details of our solicitors that we would be using.The memorandum of sale, is important and important that this is correct, so that important documents are received at the correct solicitors offices concerned for the vendor and purchaser?This did not happen at all in our case, and so it meant that my husband had to collect the correct memorandum of sale from the Reeds Rains West Derby estate agents office in person.My husband should not have had to of done this, but we did as the correct copy of the memorandum sale was going to take over a week to appear if we had left it to staff to produce it in the first place!!Then we get to Wednesday the 12th of April 2023 when the survey of the property we were trying to buy was booked in to be done by the surveyor?We thought this would be done, but no it never took place, for when the surveyor arrived at Reeds Rains West Derby office, the staff of Reeds Rains had lost the keys to the property that was scheduled to be surveyed for the mortgage application.The Staff at Reeds Rains West Derby, spend the time on not answering phones, complaining that they are short staffed, and above all when the purchaser is speaking on the phone with the staff member of Reeds Rains, it does not come across okay when the staff member thinks it is okay to argue with the prospective buyer on the phone!!As a result due to the unprofessional behaviour and lack of customer service from staff, we have now pulled out from purchasing this house that the original vendor was trying to sell.No lock smith was called so, therefore, the house can not be shown to any buyers, the prospective buyers which was originally us have now pulled out from buying this house, and the vendor has failed to be told of the situation.We were not going to put the mortgage application on hold for an unknown time period, while there was some rumour on when or if the key or keys were going to be produced at all.Our time was wasted, for the last ten days, and in doing this to us, Reeds Rains just wasted their own time.Reeds Rains did not sell the house concerned, and now they have a house to sell with no front door keys at all for the house concerned!!On the day of a survey being done for a mortgage application, the staff at the Reeds Rains office should have confirmed they still had the keys and that the keys were in a safe place at all times.Due to the manager not being on duty today, even though the manager was on duty yesterday, no attempt was made to call a locksmith?Reeds Rains, seemed to think that the purchase of this house was a game, it was not a game in any fashion, this was to be a family home for the family!!As a result we are not buying this house at all.Also for future reference for anyone considering to use the Reeds Rains West Derby office in Merseyside, then our strong advice is do not use this office to purchase or rent a house!!!Further update from the 15th of April 2023, My husband attends the said estate agents of Reeds Rains in West Derby to actually speak with the Manager to his face.My husband had to make it absolutely clear that it was Reeds Rains fault, that we pulled out from buying the house in Merseyside, due to the estate agencies incompetence on loosing the house keys which prevented the survey being done on the property on the agreed day the survey was due to take place?All the Manager could say was "I still do not understand why you do not want to continue on purchasing the house"?It now begs the question, if the Manager of the Reeds Rains estate agency, at this point does not understand why, then the Manager needs to go back and be retrained as a Manager!.My husband also had to make quite sure that the Manager understood that we as a family will not and will not except any rudeness from any Reeds Rains staff in person or on the phone, towards his family, and wife.My husband at this point then made it clear we would not under any circumstances, use Reeds Rains at all for anything.The Manager, at this point was obviously getting frustrated, as My husband was determined to make his point of view to the Manger of the Reeds Rains West Derby office!To which the Manager could only say "You need to go now". My husband replied "Believe me I am going when I have finished speaking."As we said earlier in our write up, do not use Reeds Rains West Derby office to purchase or rent a house.

Anderson · 15 May 2023