Trusted Agent profile · Glengormley
★★★★★
2,145 reviews across 2 platforms
8 Carnmoney Road, Glengormley, BT36 6HN
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Glengormley, at 8 Carnmoney Road, is rated 3.8 out of 5 across 2,145 reviews on two platforms, including 153 Google reviews rated 4.8.
Every review we hold for the Glengormley office, from every platform, shown as written. First names only.
5/5
TrustpilotDurham Branch
Durham Branch - I honestly would give them 10 starts if I could! Gem and Lucy are the main people I have been dealing with in purchasing a property. They have been really helpful and understanding through the purchase ensuring that any questions we have had have been answered and liaising with the seller for us. They are polite and professional and I would not hesitate in using them to sell or purchase next time round.THANK YOU LADIES!
2/5
TrustpilotDissapointing, Tedious and Expensive
Dissapointing and tedious. I bought a property through RR. The process was slow and mediocre but in an industry where it's predominantly poor I was patient and can say it was 'ok'. I gave my new investment to RR to then let out and manage. Again the lettings process was alright, ongoing management was a little slow but a few of their people have a good service. After the second year, my tenancy was coming to an end and no one seemed to care. Myself nor my tenants heard from RR despite chasing until after the end date of the tenancy. By that time I had contacted my tenant myself (obviously) and made our own arrangements. Once RR eventually realised they'd dropped a ball, rather than apologise and look to win my business back, they proceeded to pursue me for a termination of service fee. I will not be using their business for any future transactions or management of my portfolio. And should I come across a property I wish to buy advertised by them I will go out of my way to locate the owner and deal directly with them. Not good enough.
5/5
TrustpilotReeds Rains Are Outstanding
Reeds Rains have been so so good. I am usually a sceptical person who doesn't trust organisations easily. Reed rains have earned my trust and are diligent in there processes. I can't thank you enough!
5/5
TrustpilotStephen from Reeds Rains Widnes
I dealt with Stephen this morning in regards to a few queries I had on the move in process. Excellent!
5/5
GoogleFirst class service from Reeds Rains when buying my new property. Thank you Grainne and Barry for making the whole process painless. I really appreciate it.
5/5
TrustpilotFriendly and quick replies
I dealt with Sarah at the Woodseats, Sheffield branch. She was very friendly and responded to emails and calls quickly - which is exactly what you want from a letting agent!
1/5
TrustpilotVery sharp and dodgy sales tactics
Very sharp and dodgy sales tactics, abrupt and surly, not convinced they pass on accurate information to thier clients, are they trying to maipulate sellers and buyers for thier own selfish reasons, another case why estate agents need to be regulated.
Hi Lee,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotDont think anyone works here.
Fine unless you need them to actually do anything.Nearly a month on from trying to get a deposit returned, no return contact, excuses and promises of phone calls back not being fulfilled.Joke of a branch (Glengormley).
5/5
TrustpilotPurchasing made easy
I recently purchased a property through reed rains. I wasnt in a hurry to purchase and the staff didn’t rush me, let me view the property when I wanted to (several times ) and guided me through the purchasing process at my pace. Overall the staff were experienced, professional and very friendly throughout. Special thanks to manager Sue. Ben and Grace. You are all a credit to the company and thank you all. Keep up the good work.
1/5
TrustpilotAppalling.
When moving in the house was damp and dirty, stains and dirt over most surfaces dispute being told it would be fixed.Repeated complaints of damp were made and ignored. Only when environmental health and citizens advice were contacted did reeds bother to do anything. The only thing they did was harass the tenant. Not make any repairs.On leaving, reeds rains continued to harass the tenant and demanded payment for cleaning, despite cleaning being done by the tenant and the dirty state it was leased in.You will not get a straight answer out of them.I could not recommend them less.
1/5
TrustpilotRental. Severe damp, mildew and mould.
I had the misfortune to use this company. Issues immediately with damp in the property which were repeatedly flagged up and not resolved. The conditions lead to wardrobes and desks being thrown out due to mould damage, mildew and spores on my sofa and mattress, and increased asthma symptoms. All of this was told to the company, merely to be told move furniture further away from the walls. As though 5 inches away was not enough. Walls and wood furniture were bleached fully once a week by myself but merely masked the issue and didn't treat it.Despite citizens advice, and a member of staff at reeds, saying this is unacceptable conditions and a breach of contract, the repairs were still not made. Staff that don't listen or resolve issues, shocking.As well as these awful conditions, dispute has been made over the return of the deposit. How this company is still running is an amazement. I have heard multiple stories so similar to this and yet no improvements.
5/5
TrustpilotVery good
Very good, been hard trying to rent due to COVID but St. Helens reeds rains have been amazing thanks to Ellie Wilson!
5/5
TrustpilotTom and Derry was very helpful
Tom and Derry was very helpful, any questions we asked was dealt with very promptly, great service and very friendly and professional.
5/5
TrustpilotA big thank you to Stephen Lennox and…
A big thank you to Stephen Lennox and the team at the Widnes branch - fantastic service !
5/5
TrustpilotTop marks for the selling of my…
Top marks for the selling of my property. You have been on the ball with every detail keeping me informed at all timesThank you so much for making life easy
Thank you!
1/5
TrustpilotDO NOT USE!!!!
DO NOT USE!!!!13 WEEKS NOW AND STILL NO WORKING SHOWER!! ALL MY CALLS AND EMAILS COMPLETELY IGNORED!! REEDS RAINS CHESTER ARE THE WORST! DEAN VIAN AND MICHEAL FELLOWS ARE LIARS, UNPROFESSIONAL AND INCAPABLE OF DOING THEIR JOBS.
Hi Jennafer,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further details about your review?Kind regards,Reeds Rains
5/5
TrustpilotBrilliant!
This is the Hebden Bridge I am talking about, the Staff have been nothing but determined, understandable and what’s more really pleasant always. I have had 6 houses all different area (not mine!) and they have done nothing but their best. By the way they’ve all been sold!
5/5
TrustpilotAlan and Pat at Reeds Rains have been…
Alan and Pat at Reeds Rains have been an absolute pleasure to work with. Very professional, trustworthy and personable. I would highly recommend selling or letting your property through them.
Thank you - I will pass on to Alan and Pat
5/5
TrustpilotWe have rented our property through …
We have rented our property through Reeds Rains Formby. The whole process was brilliant from start to finish, the branch manager Emily was really helpful throughout. Cannot recommend them enough.
5/5
TrustpilotReed Rains Eastwood
I wanted to rent a house managed by Reed Rains Eastwood.Nothing was too much trouble for them.Absolutely brilliant from start to completion!It was a very difficult and stressful situation for us, which was handled withprofessionalism and kindness.Our thanks to the girls at Eastwood!Phil and Claire
Thanks so much for your review Philip. Why not sign up to our Refer a Friend scheme? You can earn a £50 Amazon.co.uk Gift Card for every friend you recommend who then has a sales or lettings valuation with Reeds Rains. Find out more here: reedsrains.co.uk/refer-a-friend
5/5
GoogleAs a first time buyer the staff at Reids Rein Glengormley branch were amazing. They took all the stress away from myself and my partner and guided us through the process. I would highly recommend them.
Thanks Matthew, we're glad we could take some stress out of the process. If we can help you make another move in the future let us know! Team RR.
5/5
TrustpilotAs a landlord I have used Reads Rains a…
As a landlord I have used Reads Rains a number of times over the year’s and have always found them to be efficient, transparent and friendly. I would not hesitate to recommend them to anyone looking for this service in the Ashton-Under-Lyne area.
Hello Mark - Thank you for taking the time to write a positive review, we are so glad you are pleased with our service and would recommend us!Many thanks,Reeds Rains
5/5
Trustpilot3rd time I have used Reeds Rain in…
3rd time I have used Reeds Rain in Glengormley both to buy & sell . Excellant service kept up to date through whole process .Would thoroughly recommend the team
Many thanks for your review. I will pass on to the branch, thanks again
5/5
Trustpilotthe quality of service offered by all…
the quality of service offered by all the girls at the guisbrough branch. has been outstanding cathy ruth shaun and zeeta really go the extra mile and we will miss their friendly but professional chats. we have bought and sold many houses and never experienced such efficiency and warmth. we strongly recommend their expertise to any one . a big thank you from doug and vicki at saltburn
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