Trusted Agent profile Β· Glengormley
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2,142 reviews across 2 platforms
8 Carnmoney Road, Glengormley, BT36 6HN
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Glengormley, at 8 Carnmoney Road, is rated 3.8 out of 5 across 2,142 reviews on two platforms, including 153 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Reeds Rains (Glengormley) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glengormley.
Every review we hold for the Glengormley office, from every platform, shown as written. First names only.
5/5
TrustpilotSold in a month
House was on the market just over a month, we were kept informed every step of the way
Thank you for sharing! We're glad the process went smoothly, and it's great to hear you felt well informed throughout. Congratulations on the quick sale!
1/5
TrustpilotAdvised terribly
Advised terribly, advise was made for the benefit of Reeds Rains and not myself.Communication lacking.Pulled out at a cost to me.I can only tell you my experience and that is they don't care about the customer.The person advising me thought because i had to pay a fee to pull out, i would be reluctant to do it. There is no chance I would let them sell my house after all this. And on that, i have spoken to someone else who said they were trying to sell a house for nearly a year without success using Reed Rains, they went elsewhere and it sold after a week.You live and learn...
5/5
GoogleIβd happily recommend Reeds Rains Glengormley to anyone. The team were efficient and reassuring throughout the process, which made a big difference.
Thanks for this review Sean. Please don't hesitate to reach out if there's anything additional we can do for you.
5/5
TrustpilotThe entire team at Crossgates wereβ¦
The entire team at Crossgates were brilliant, especially James Walker- lettings manager. James went above and beyond to help us to find a property to let when the landlord of our previous property decided to sell. He's been an absolute star, this is the 2nd property that we have rented from Reeds Rain and James has overseen both lets and managed both tenancy's. Thank you so much to the team and a massive thank you to James for all his help. Cheers mate, Dave and Wendy.
1/5
TrustpilotVery cumbersome process
This was cumbersome and unnecessary made a very difficult process. I was a guarantor. Then I needed a reference from my employer. I have to submit taxes. Totally crazy. I have no idea how this people can even rent one house. If I wasnβt doing it for my loved one I would totally go somewhere else. They need to tone it down. Pure nonsense. Scary stuff
Hi Fadeke,We understand your frustration with the process. We appreciate you bringing this to our attention and will share your feedback with the appropriate team. We are always striving to improve our processes and make them more user-friendly.RegardsReeds Rains
5/5
TrustpilotEveryone at Reeds Rainβs is so helpful
Everyone at Reeds Rainβs is so helpful, they all go above and beyond. Communication is excellent and very professional.
Thank you for your kind review, all the best from Team Chapel House ο»Ώπ
5/5
TrustpilotCouldn't ask for more!
The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeable. Very highly recommended!
5/5
TrustpilotSo straight forward everythingβ¦
So straight forward everything explained well. All went very smooth from the very start
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to make our services straightforward and easy to understand, and we're glad that our efforts were successful in your case.
5/5
TrustpilotThank Goodness for Reeds Rains !!!!!!
Had a nightmare scenario recently in that had to find a new house to let asap but was really struggling !!!!Thank goodness for REEDS RAINS (Wakefield) who despite my panic, frustrations, worries and cock-ups providing the correct info, really did save the day !!!They found me and my partner the perfect rental, steered us through all the process, alleviated all my worries/stresses and got us settled in before our own "D-day" deadline !!! π An absolute MASSIVE thank you to all the staff at the Wakefield Branch, in particular Claire Evans who kept us calm during our panic stricken moments and steered us through the whole process from start to finish. Thank you Claire, your a star β!!!! Also many thanks to Sam and Myles for their help too. Cannot recommend them enough, so if you are looking to buy or rent give them a shout, I'm glad we did !!!!!!
5/5
TrustpilotProfessional service from all staff inβ¦
Professional service from all staff in the sale of the property
We're happy to hear our team provided professional service. Thank you! Regards, Reeds Rains
5/5
TrustpilotJust recently signed up with Reedsβ¦
Just recently signed up with Reeds Rains and so far so good. Very friendly and helpful with selling process
Thank you for the lovely review Shirley!
5/5
TrustpilotThe staff at Reeds Rains Leyland haveβ¦
The staff at Reeds Rains Leyland have been amazing. I completed an application for the house as soon as I had viewed it which is very efficient and a good system to have in place. I would like to thank Olivia, Jessica and Carole for being so friendly and answering my questions. Thank you.
Hi Sam,Thank you so much for this wonderful review. We are always delighted to hear positive feedback about our team at Leyland.
5/5
GoogleWe've just completed our house purchase through Reeds Reins at Glengormley. The sale was handled very professionally but friendly at the same time. Overall it took 4 months to complete but only because vendor chose so. However, the agency was transparent from the very start, retained contact throughout and helped us with any queries and questions we had to them or sellers. Great response times, friendly and professional staff. Big shout out to Lewis and Mark for doing a great job! Thank you again and would definitely recommend their services!
1/5
TrustpilotAbsolutely furious lied to and ignored
Absolutely furious with the lack of customer service. I was sold an auction property by Lisa Sharpe - told there was a tenant in there for the next year, and that rental would be taken care of. She lied, tenant was moving that week. I bought in June - still not completed due to buyers solicitor not sending accurate information and ignoring my solicitors emails
Hi Miss Spence,We understand your frustration with the situation and apologize for the inconvenience you've experienced. We value your feedback and will take it seriously to improve our customer service. We would like to investigate further for you but will need further information. A request will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotGood people to work with
Thank you so much for your 5* review! Dean Brandreth Branch Manager
5/5
TrustpilotRichard has been very informative aboutβ¦
Richard has been very informative about the importance of selling the house in a difficult market and Pam has always been very helpful and positive in the office. I would highly recommend that you contact them if you have a property that you would like to sell quickly. Best regards, Nigel
2/5
TrustpilotReeds Rains Congleton
As a first time buyer, to be told the wrong completion date from Zoe was annoying.The day before I phoned to say I doubt thatβs happening as our solicitors havenβt said it will be.They still told us we will be moving in.This is because Reeds Rains Solicitors sent out the paperwork too soon to the sellers and dragged it out for 3 weeks sending us our paperwork that we needed.
5/5
TrustpilotI purchased my first Home with Reedsβ¦
I purchased my first Home with Reeds Rain and with Jen as my Real Estate. Whole experience when viewing home to completion has been smooth sailing! Jen was very responsive to my messages making the purchase much easier. Highly recommend Reeds Rain & Jen :)
Great to hear! Thank you for the review :)
5/5
TrustpilotExcellent customer service!!
So incredibly grateful that we have Alison Whiteside on our team. We had a really long, tough battle on our hands with many issues, however Alison was always on the other end of the phone to offer her help and reassurance. She fought our battles for us, she made us feel like we weren't a nuisance. I cant thank Alison at Reeds Rains Bamber Bridge enough. This is the lady you need on your team! Thank you, thank you, thank you!We are also thankful to Rebecca and Chris who we had the pleasure of dealing with on a few occasions. We would recommend them over and over again! x
5/5
TrustpilotVery efficient and proactive
Tara and Demi are very efficient and proactive. They really helped us gear up our property for sale.
Thanks for your positive review. We understand that selling a property takes time and preparation to achieve the best price possible. We hope you found our feedback constructive.
5/5
TrustpilotEverything You Need, in Selling a Property
Staff are friendly, helpful and work as an efficient, professional team.
We're happy to hear that our team provided you with such a positive experience. We appreciate your kind words. Regards, Reeds Rains
1/5
TrustpilotStill have received my deposit after 3β¦
Still have received my deposit after 3 months of vacating one of reed Rains properties. I have gone through mydeposits Dispute and the agency was ordered them to pay back the deposit a few weeks ago, but no payments have been made. I have made complaint to the property Ombudsman and the national trading standards estates and letting agency team, in preparation to take it to court. I don't understand why they are stalling and the constant lies whenever you speak to someone on the phoneNoma
Hi Noma,Very sorry this has been your experience with Reeds Rains. We would like to investigate this matter for you. We will send you a request for more information, please respond to it.Regards,Reeds Rains
1/5
Trustpilot0 stars or less - useless complaints department
0 stars or less. Complaints department is pretty useless. Unfortunately I donβt think there is a complaints procedure about a complaint against the complaints department. Woman answered like a teenager with a bad attitude sounded immediately like she was up for an argument, to call her a manager in this field is degrading to those who are that actual profession. Had a lot of wrong information. Not professional, being advised that my out look on life needs to change and simply siding with the landlord on every front no professional phone etiquette. Being told my complaint to save Β£100 was ridiculous, Completely uneducated in contract law, but adamant that she was correct and everything I did say that was clearly correct got responded to with a βyeah, butβ¦β, no sign of taking responsibility,admission or apology when they are incorrect about something. Not sure if she has been trained in how to deal with customers with complaints, almost as if she expected me to be happy about making a complaint. Needs further training.
Hi there,Very sorry to read your review. We apologise that this has been your experience with Reeds Rains. We would like to investigate this matter for you. We will send you a request for more information via Trustpilot.Regards,Reeds Rains
5/5
GoogleWe recently sold our property with Reeds Rains and it all went quickly and smoothly. The communication was excellent & they answered all my silly questions. Would definitely recommend.
Many thanks for this review Meredith, and thanks again for your business.
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Tell us what you need and we'll put you in touch. Reeds Rains (Glengormley) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glengormley.
