Rettie & Co Shawlands reviews

★★★★★ 5/5

Google

I sold my flat through Rettie, and picked them after meeting with several other agents in the area. Vincent was very astute in his valuation of the property, as well as being efficient and easy to work with. The process of getting the survey and marketing photos and videos was swift and all done to a very high standard. After the listing went live, Alice was in frequent communication letting me know about viewings as they came in and then discussing feedback afterwards. We had a lot of interest in the flat, and Alice provided good advice on when to take the sale to a closing. I was offered much more than I had expected for the flat, and was absolutely over-the-moon with the service from Rettie. They were so easy to work with, and I will be recommending them highly.

India · 18 January 2025

★★★★★ 5/5

Google

Delighted with the service Rettie gave and a particular big thank you to Alice who dealt with the sale. My flat sold for more than I dared expect and has allowed me to purchase the home I have forever desired.David Nisbet.

David · 16 December 2025

★★★★★ 5/5

Google

Excellent service from Alice and the team at Rettie, Shawlands from start to finish. Got us a great price for our house very quickly and always on hand when required. Based on this experience we’d highly recommend them.

Steven · 16 November 2025

★★★★★ 5/5

Google

Excellent service provided in selling my flat. The staff were friendly and approachable, keeping me updated every step of the way. Alice was superb at organising a surveyor and getting me in touch with a contractor for some work that needed done. I would absolutely recommend this team for anyone selling their property.

Clare · 8 March 2025

★★★★★ 5/5

Google

Huge thank you to all the staff at Rettie Shawlands, especially Alice Beedham and Vincent Reilly who went above and beyond. The staff were fantastic helping us sell our late uncle's property. Cannot thank Rettie enough and would not hesitate to use them again.

Yvonne · 19 June 2025

★★★★★ 1/5

Google

Do not use - no morals whatsoever and will say or do whatever is needed to increase an offer and close a sale. We were intentionally mislead and given false information in order to negotiate on sale price and ultimately close the sale. We purchased a property via Alice Beedham at Rettie & Co., moving in in March 23. There were issues with the property that we were clear we wouldn't provide a final offer or close until settled/confirmed. - Repairs required to a garden brick boundary wall: This was confirmed as repaired by Alice. On entry, the wall had collapsed and we are still in the process of trying to sort this out with the seller. This had collapsed in Dec, we completed the sale in Feb. - Ceiling lighting in front rooms: There were wires in the ceiling of the living room, bedroom and hall but no fittings were in place. Given lots of original cornicing and features, it was important to us that these wires were live before we made an offer as we understood the anticipated extent of the work required if they weren't. Alice confirmed that these were live and that the seller had removed the fittings themselves as they wished to keep them as they were expensive. Based on this we made an offer, they asked for £5k more - that was accepted. We started renovating it was confirmed that these wires were NOT LIVE. After speaking with multiple electricians we found one who was willing to take on the work. We requested a DSAR from Rettie & Co. and engaged in a complaints process with their Compliance Manager, Fiona Robb. Fiona investigated and confirmed that Alice 'could not recall' the conversations, although there are multiple clear email threads to show that the conversation was had (albeit Alice always wanted to talk on the phone, obviously to conceal the lies we were being told if ever challenged). On that basis Fiona confirmed compensation was due, this was a weight off our shoulders and gave some confidence back to us re. Rettie & co. as a brand. Fiona wanted their own electrician to attend to provide a further quote which we of course understood and agreed to, during this process she had a very abrupt call with our electrician and was exceptionally rude to him to the point he was on the brink of telling us he didn't want the work - we understand due diligence is needed during investigations however you don't need to be rude in the process. Although their electrician only looked from floor level and didn't look closely at the ceilings or wires, his quote came back consistent with what we had received. However she then did a complete u-turn on the basis that 'there has never been any wiring in the roofs in these rooms'. I shared pictures that had already been shared, showing wiring clearly visible hanging from the areas we discussed. Fiona still continues to tell us there is no wiring and never has been... The mind boggles how she can stand by this position after seeing the wires herself. I can only expect this is on instruction from someone else at Rettie to avoid paying what is due. How impartial on that basis does the Compliance team operate at Rettie? Isn't this is legally required function with boundaries re. doing what is right? To confirm - Fiona's position, and reason for refusing our complaint is there is no wiring in the ceiling and there never has been... The pictures speak for themselves. Even if there wasn't any wiring (which everyone can see there is) - the point is, we were manipulated and lied to in order to increase what we were willing to offer and ultimately close the sale. Alice lied to us throughout the process by telling us there was suitable wiring in the roof for lights to be hung, and Fiona's behaviour since we lodged the complaint shows a complete disregard for 'what is right' and instead a clear avoidance of paying what is due to a proven mis-sell of a property in order to negotiate and close a sale. I copied Simon Rettie (Rettie Managing Director, and member of Bank of England) in to my last email to Fiona - I remain hopeful he brings the common sense that seems to be lacking.

Scott · 27 October 2023

★★★★★ 5/5

Google

Great experience dealing with reputable and trusted Rettie. Alice and the team were brilliant start to finish.

Stuart · 14 February 2026

★★★★★ 5/5

Google

We have recently sold our flat with Rettie Shawlands. Grace and the team have been absolutely wonderful, above and beyond our expectations. It is a fairly difficult process, and they have made it smooth, always available, patient and accommodating. I cannot recommend them enough!

Francesc · 14 May 2025

★★★★★ 1/5

Google

Company is a joke. They over price your home report (I know what you’re thinking surely they surveyor does that but guess what it’s the estate agents that tell them what it should be). After being with then for 8 weeks I had about 7 …

Nav · 14 April 2025

★★★★★ 5/5

Google

I sold my flat through Rettie, and picked them after meeting with several other agents in the area. Vincent was very astute in his valuation of the property, as well as being efficient and easy to work with. The process of getting the …

I · 14 April 2025

★★★★★ 5/5

Google

I’ve been meaning to leave this review for months! Honestly astounded by the service we received from Alice and her team. As first time buyers and being new to Scotland, we were completely and utterly clueless but Alice was so patient, …

Lauren · 14 April 2025

★★★★★ 5/5

Google

I had an excellent experience selling my flat in the Southside. Vincent and Alice were both excellent from the initial inspection right up to handing the keys over. Moving is meant to be one of the most stressful times of your life but it really didn't feel like it thanks to all of their help.

Ross · 9 August 2024

★★★★★ 5/5

Google

Alice in Shawlands was extremely helpful throughout the whole sale, always happy to answer my questions and helped me understand everything that was going on. She was very accommodating with my work schedule when organising viewings and phone calls which was really appreciated. I have used other estate agents before but much preferred Rettie.

Fay · 24 July 2024

★★★★★ 5/5

Google

Sold my flat with Rettie Shawlands this week, the whole process was smooth from start to finish, with everything from valuation to photos, home report and marketing done in a timely manor. There was excellent communication from Rettie daily throughout the whole process. Alice and Grace were a joy to deal with. Overall I feel they obtained a great price for my property - would highly recommend!

Ewan · 5 November 2023

★★★★★ 5/5

Google

It is really daunting to sell a beloved home and even more daunting to buy what you hope is your forever home! But Rettie were with us every step of the way from gaining market insight into how much our home was worth, to understanding what work/décor we should focus on for a sale, to expert financial services so when the time came to market our property (after a successful bid at closing date!) we felt we were in safe hands. By coincidence our new home was also marketed by Rettie and I do think that helped us with communication about each property. We loved the photos and the video. All the staff were professional and friendly and you could tell they really knew the Southside market inside out as well as the legal process. We felt very reassured, especially by Alice, who was always on hand for questions and queries! I would definitely recommend Rettie Shawlands!

Siobhan · 16 December 2025

★★★★★ 5/5

Google

Alice and the team were fab when selling our flat in Mount Florida- would definitely recommend!

Emma · 1 May 2025

★★★★★ 5/5

Google

Vincent and Alice at Rettie, Shawlands provided an excellent service in selling my flat. Very knowledgeable about the local market and spot on with the valuation. Survey and marketing were done quickly and to a high standard. I was notified of each viewing and received feedback the day after. I was very happy with the offer I received and how smoothly everything went. I highly recommend Rettie.

Jackie · 16 November 2025

★★★★★ 5/5

Google

Rettie Shawlands provided an excellent service in my recent flat sale. Prompt and informative responses to my queries, clear info re market rates, always willing to help and delighted with the value they achieved in the sale. It took only 48 hours from advert to accepting an offer, with the agent doing everything they could to ensure the sale went through as quickly and smoothly as possible. Having used Rettie as my lettings agency for 5 years, where they performed brilliantly throughout that time, I wanted to see if they could provide a similarly excellent service in a sale, and they exceeded my expectation. I have had such great service from Retties and would def recommend them to anyone wanting to either let a property or sell it.

Katy · 25 February 2024

★★★★★ 5/5

Google

Rettie and especially Alice helped with the sale of our Family Home and we did not have to be there for viewings which was a great help for us all.

Smeena · 26 March 2024

★★★★★ 5/5

Google

Alice was absolutely brilliant dealing with me and prospective buyers - she has a wonderful manner and nothing too much trouble ...

Anne · 26 March 2024

★★★★★ 5/5

Google

buying and selling property can be really stressful for me. It was a rollercoaster However Rettie Absolutely amazing, The customer service and I must admit the personal service was spectacular that kept my spirits up their The …

Munir · 14 April 2025

★★★★★ 5/5

Google

Grace, Vincent and the team did a great job of selling my property.

Keith · 25 April 2024

★★★★★ 5/5

Google

From start to finish very professional. The team worked excellent together...always on the ball and watching the market. They always had a positive attitude towards the sale of my house and stayed in contact with us on a daily basis with updates. "Team" Rettie all the way!!! Thank you. 🎊🎊🎊 …

John · 11 October 2024

★★★★★ 5/5

Google

Alice handled the sale of my flat incredibly. Her responsiveness, patience and reassurance was so helpful through what could have been a very stressful experience otherwise! Well done :-)

James · 19 July 2025