Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot5 stars
5 stars, from the start to the end I got a great service from Home Connexions, they helped me sell my flat. My flat was in Craigton and to make it harder for them it is vacant, from the very first meeting with Tony, he gave me advise on what to do and quoted a value which was spot on to what the valuer then valued it at. Kenny done a lot of the travelling to show people round and the girls in the office, Christine, Karen, Heather, Emma and Susan always kept me updated and proactively called viewers to get feed back and provide to me, up until the last minute I was kept up to date by them, thanks again for all your help.
Patrick · 20 May 2026
★★★★★ 1/5
TrustpilotShameless shocking unbelievable and…
Shameless shocking unbelievable and pathetic behaviour from them. So unprofessional behaviour and incompetence, avoid like the plague. They should consider selling lucky bags, rather than trying to sell or buy homes, mate come on tell the truth to yourself and public your 💩 at what you do, you are amateur in your profession
Robert · 31 January 2026
Agent replied · 24 September 2026
Dear Robert,
I am disappointed that you felt it necessary to raise this matter publicly, particularly as the circumstances leading to the situation were explained in detail to your solicitor on 28 January 2026.
For clarity, our professional position is as follows:
You agreed to remove our client’s property from the market on the basis that you would proceed with a cash purchase, without reliance on the sale of your existing property. On this basis, you paid a deposit directly to the builder, not to Home Connexions, at a time when another interested party was actively considering the same property.
Several months later, it became clear that you were unable to proceed as a cash buyer and that your purchase was, in fact, sale-dependent.
On 28 January 2026, you requested the return of your deposit. As explained both to your solicitor and to you by text message, the builder has refused to return the deposit on the grounds that the terms of the original offer were breached. The builder has advised that the property must now be re-advertised, despite it being likely to have completed prior to Christmas had the alternative offer proceeded.
In conclusion, I would respectfully ask that any statements made in the public domain are factually accurate, and that efforts are made to resolve matters directly with the relevant parties before publishing comments online.
For the avoidance of doubt, it is the builder, not Home Connexions, who has refused to return the deposit.
Home Connexions has built a strong, ethical reputation over the past 20 years. We are proud of the consistently positive Trustpilot and Google reviews we receive, which reflect our commitment to providing a fair, transparent, and professional service.
Kind regards.
Tony Shand
Owner.
Proud serving Central Scotland for 20years.
★★★★★ 2/5
TrustpilotJust decided to leave a review in…
Just decided to leave a review in relation to Home Connections we had our bungalow on the market the previous year with another estate agent 34 viewers later no formal offers we took the house off the market we then decided this year (Feb 2025) to try again we saw a beautiful apartment in mearnskirk put a offer in subject to the sale of our property I like the idea of using the same estate agent as the vendor as keeps everything in house and everyone knows what's going on Kenny came out and gave us a value and explained home Connections service and prices we accepted and contracts were signed viewers arrived but no offers ( now at the start we told Kenny our thoughts regarding why it didn't sell previous no,no,no your house will sell ) well it didn't I spoke to home connection about a strategy but all they could come up with was lower the price (get more people through the door) 30 viewers later NO offers I decided to again take the property off the market was told I need to give them 30 days notice now my gripe is very simple I have a beautiful 3 bedroom bungalow in newton mearns why can't it sell it really is stunning how I see it is estate agents are the new double glazing, car salesman tell you what you want to hear then when you're looking for support there not there when we parted company I didn't even get a letter or email explaining why it didn't sell (sign post down and away) that was it £300 down the drain a good marketing strategy would be if we can't get a formal offer in by a certain amount of time you get 50 percent of your fees back overall I'm pretty disappointed with it all and as a post script another estate agent contacted me (reminded me of a ambulance chaser ) giving me all the reasons why home connection couldn't sell my property but as usual they could but short of saying PROMISE to sell
Roger · 14 April 2025
Agent replied · 28 July 2025
Hi Roger.
Sorry to hear this is how you felt after marketing with Home Connexions. We are surprised and disappointed to read this feedback as when we last spoke, before you requested to be removed from the market, you assured us that you felt we had tried to do our best for you.
We always try to be positive about selling a property, as we are very successful on many occasions, so Kenny would have been hopeful at the time of meeting you that this would be the case.
As you stated we arranged over 30 viewings for your property, similar to the number of viewings the previous agent had arranged. Within the 1st few days of the sale we had 2 offers to bring to you. The 1st offer, after we investigated further, did not have the means to make the offer he did. The 2nd interested party unfortunately when waiting for a response to his offer from yourself, found another property more suited to his needs, so in turn withdrew the verbal offer placed.
The feedback for all these viewings was brought to you as soon as we received it and due to factors beyond our control, we received no further offers. We did at the time of withdrawal still have 2 Notes of Interest and further viewing enquiries, but you asked to no longer take viewers during your notice period, therefore we agreed at that point to just remove the property from the market. We believed no further communication was required as we had partied on good terms and wished you well.
From all at Home Connexions, we would like to wish you all the best for the future.
★★★★★ 5/5
TrustpilotAn excellent experience from start to finish
Where to begin! Home Connexions provided an outstanding service through the purchase and sale of our home. They were contactable every day, even coming back with responses every day. We couldn’t believe how much they were on the ball. The whole team was lovely, every person we spoke to made us feel like nothing was too much trouble. Even when our house sale fell through they showed real compassion and patience with us. We couldn’t have asked for a better service. They truly went above and beyond for us and done everything they could to make our experience stress free. There’s so much more I could say but really no thank you will be enough for how much they supported us 💛
Craig · 30 January 2025
Agent replied · 25 August 2025
What a lovely review Craig, very much appreciated. We were all so delighted that you got there in the end after a stressful time for you both. I hope you are enjoying your new home. From all at Homeconnexions.
★★★★★ 5/5
TrustpilotHelpful and knowledgeable
We have had a swift and easy experience with Home Connexions from start to finish. Tony & Kenny put us at ease from the initial meeting and so knowledgeable in their field so you feel in safe hands from the start. You feel supported and confident in everything throughout the process and advice is only a quick call away. The staff at the office, especially Karen & Christine are so helpful and always keeping you in the loop. Have used them a few times now and would highly recommend.
Lou · 29 February 2024
★★★★★ 5/5
TrustpilotRecently bought and sold my property…
Recently bought and sold my property with Home Connections, excellent service always on hand to answer our questions and delighted with the service we recieved, would like to thank everyone we love our new house!!!!!
Christine · 28 January 2026
Agent replied · 24 September 2026
Hi Christine,
Thanks so much for your lovely review. We are all delighted that you love your new home! Take care and enjoy every minute of it. Thanks. Susan and everyone at Homeconnexions
★★★★★ 5/5
GoogleTony and the team provide a solid, knowledgable service without the associated pestering you'd normally get. Not sold our house with them yet but the advice provided to get us on track has been great so far. Fair pricing.
F · 27 March 2023
Agent replied · 17 June 2024
Good morning.
Thank you for taking the time to leave a review. When the time comes we would be delighted to market your property. Kind regards Home Connexions
★★★★★ 5/5
TrustpilotWhat an amazing team at home…
What an amazing team at home Connexions, we have never sold a house before which is quite a daunting experience however Tony and the ladies were outstanding talking us through everything with patience and professionalism, special shout out to Karen and Chelsea.
Lynne · 19 November 2021
Agent replied · 13 June 2024
Hi Lynne. Thank you so much for leaving 5 stars for us and your kind words. It was our pleasure to help with the sale of your home. Take care from all at Home Connexions.
★★★★★ 5/5
GoogleCan't recommend this company enough. Great customer service and seem to have very realistic and up to date knowledge of the market. Tony made us understand and believe in the value of our home. Matt guided us through the whole process of selling our home and everyone at Home Connexions obviously work and communicate very well as a team, Christine and Susan kept us well informed all through the viewings and made the whole process as smooth as possible. Professional personalised service from start to finish, won't consider anyone else for any future house sales.
Sarah · 28 March 2018
★★★★★ 5/5
GoogleI definitely recommend this agent 100%. They are so helpful and always very good advices. I just bought my new home with home connexions. they were absolutely amazing. I really struggle a lot to buy my house as my solicitor wasnt giving me much help also my mortgage advisor seemed couldnt really be bother with my situation and made me loose all my hopes. But when i call Matt from home conexios. he was really speaking to me so nice and very professionally. gave me best advices and there where i was 99.9% that my dream home i lost it. Matt did ask me if i need someone else help and i said yes. i got Michael Fenney called me within few hours. After few weeks i got my new house thanks to Michael. who was amazing all the time, made me feel my situation was important and i was mattering and he got engagent very well with the whole situation. he was avery professional guy and i definitely would recommend him to every single person. As he gave me hopes when i lost them completely. Also he does amazing prizes too, he works so hard to get the right results and doesn't ask enough. i think he is the best person i met until now. if you are thinking to buy a property or need some good advices. Michael is your person. !!! i am so happy now with my new home. I also was to thank Monika, would was very kind and patient with my 1000 questions and calling all the time. You guys are amazing and a great team work.
M · 28 March 2018
★★★★★ 5/5
TrustpilotWe sold and purchased with Home…
We sold and purchased with Home Connexions. Would highly recommend. All staff are friendly, compassionate, professional and prompt with communication. Being open 7 days a week is a huge bonus too. Thank you to all at HC!
LYNNE · 20 February 2025
Agent replied · 28 July 2025
Thanks for the great review Lynne. We were so pleased to help you with the process. Enjoy your new home! From all at Homeconnexions
★★★★★ 5/5
GoogleYou hear a lot of negativity associated with estate agents promising you the world and telling you what you want to hear which will entice you to sign up with them only for their attitude to change once you are on their books… I can confidently say this is not the case with ‘Home Connexions Giffnock’.
Straight from the start of my sale journey they were honest and very firm but fair with my expectations. The collective knowledge of the team shines through when you deal with each member. They took away the stress of doing my own viewings carrying out mine free of charge which other firms I researched do not offer without charge. After each viewing they were very fluent and clear with the feedback provided by viewers which helped me correct any issues that were highlighted. I was never left waiting for feedback as I was always provided with a detailed report either a few hours after each review or the next morning depending on the time of day.
The quality of the pictures taken of my property were superb and taken with great care and close attention to detail which helped strengthen the positioning of my property which made it stand out from the rest in the area.
They were upfront with what my charges would be and very realistic with what I would achieve for my property. The price I walked away with was indicative of the area and something the team had called out at the very start of the process which helped manage my expectations.
Once the ‘bell rung’ and the sale went through the service didn’t stop there as I was kept up-to-date with how things were progressing from the buyer’s side which cemented going with this firm was the right decision as it was a great final touch.
Another final point I’d like to mention is that once 5pm strikes the doors may close but the phone lines divert straight to the company owner who is on hand to answer any question you may have, this is something very unique and something you will not get from any of the big name competitors
If you want a true customer centric approach and the stress of selling your property managed by a company that will do everything in their power to help you through, then I suggest you give them a call and get your property sold.
Well done team, and I look forward to dealing with you in the future….
Thanks
Dominic
Dominic · 16 April 2016
★★★★★ 5/5
GoogleThis is my second time using Home Connexions having bought and sold with them previously in 2017 . I knew I wanted to use them again immediately due to their outstanding customer service . I really cannot express just how smooth the journey is with this estate agent and how professional, friendly and reasonably priced they are for the service they give. Good service is something everyone wants and I promise that you will not be disappointed as the whole team are fantastic!
Thanks again Claire & Stuart
Claire · 16 April 2022
Agent replied · 16 April 2026
Hi Claire. Thank you so much for your review and for your coming with us once again to sell your home. We strive at all times to provide the best customer service so it's great to read you've had such good experiences with us. All the very best for the next move. Take care and best wishes from all of us at Home Connexions.
★★★★★ 5/5
GoogleThis is my second time using Home Connexions having bought and sold with them previously in 2017 . I knew I wanted to use them again immediately due to their outstanding customer service . I really cannot express just how smooth the journey is with this estate agent and how professional, friendly and reasonably priced they are for the service they give. Good service is something everyone wants and I promise that you will not be disappointed as the whole team are fantastic!
Thanks again Claire & StuartPositiveProfessionalism
Claire · 27 March 2022
Agent replied · 17 June 2024
Hi Claire. Thank you so much for your review and for your coming with us once again to sell your home. We strive at all times to provide the best customer service so it's great to read you've had such good experiences with us. All the very best for the next move. Take care and best wishes from all of us at Home Connexions.
★★★★★ 5/5
GoogleGreat service by friendly knowledgeable staff that know their business. Swift helpful answers to questions and most importantly, sound advice on what to do. Thanks to Matt and the main office team - 10 out of 10.
Donald · 27 March 2021
Agent replied · 17 June 2024
Hi Donald,
Thank you so much for the nice review.We all at HC work so hard to give great customer service and advice and it is rewarding to receive your comments.
Thank you.
Tony (Owner)
★★★★★ 5/5
GoogleA truly outstanding experience.
We considered 4 agents and Home Connexions instantly made the right impression - meticulous and professional; we engaged them on the spot!
We sold our property really quickly and when we had a small potential issue (not with Home Connexions!), Matt Munday was instantly on it, communicating with all parties and giving us the piece of mind we required.
I truly exceptional experience and can't thank or recommend Home Connexions enough.
Stephen · 16 April 2017
★★★★★ 5/5
TrustpilotWould highly recommend!
I recently had the pleasure of working with Home Connexions to sell my property, and from start to finish I couldnt have been happier with the service.
Lynne · 1 April 2025
Agent replied · 28 July 2025
Hi Lynne, Thanks for the fantastic review. You were an absolute pleasure to work with on selling your property. We're delighted you received an offer you were happy with and all went smoothly. From all the team at Homeconnexions.
★★★★★ 5/5
TrustpilotA review probably isn’t enough to…
A review probably isn’t enough to express our gratitude to Tony and the team at Home Connexions,
Chris · 29 August 2024
★★★★★ 1/5
TrustpilotWe found Home Connexions to be… Mediocre at best
We found Home Connexions to be problematical. Their sales person (I think ihis name is Tony) when viewing our property promised the sun, the moon and the stars.
Stephen · 25 November 2024
Agent replied · 24 December 2024
Dear Mr Behan,
Thank you for your response re your experience whilst on the market through Home Connexions. Your review saddens and disappoints me as it does not reflect the customer experiences that we aim to offer to all our clients, reading all our other reviews from our clients gives me encouragement that we always operate in a fair and ethical manner.
I fully appreciate and respect your right to review your experience and would like to offer my response in bullet point fashion.
1. You invited our company out at 1pm on the 22/3/2023 to carry out a free market appraisal with the view of going to market, you also advised you were speaking to other Agents to gather comparisons which is normal in our industry, on leaving I left our official valuation pack explaining our services and fees and advised I was available 7 days a week if you needed any further clarification.
2. You invited our company out on the 29/3/2023 to officially put your property to market, at this meeting I prepared the sales particulars and the sales contract which you asked to read thoroughly before signing. The contract states clearly that you agree to pay Home Connexions the sales fee “if at any time unconditional missives for the sale of the property are concluded with the buyer introduced by us during the period of our sole agency “
3. During the marketing process we introduced 18 viewers along with your eventual buyer putting in a formal note of interest along with 3 offers being made which was accepted by yourselves on the 15/5/2024,on the 17/5/2024 we obtained mortgage proof of funds allowing us to put your home under offer, your refreshed home report was instructed on the 20/5/2024 which allowed your buyers to process their full mortgage application.
4. Although you asked to remove your property from the market I’m very surprised you stayed with Home Connexions for 15 months receiving “mediocre service” this time on the market is quite long in the Stewartfield Area however as we all know the public will decide what is or not for them and don’t really think an agent should be blamed if a property takes time to sell.
5. As your sale was progressing it became quite clear to us that we were kind of kept out the loop of your sale by various parties, making it quite awkward to hold professional conversations, bearing in mind a LEGAL CONTRACT had been signed by us both.
6. At date of entry it became clear that our legal claim for our introducers fee was not agreed nor disagreed for payment.
7. In a telephone call to the partner of your legal representatives I put our case forward re our fee and supplied all signed documentation. I have to say your legal firm were very ethical and quick in their decision to meet our payment demand.
In summary I have to disagree with your complaint and review, but do thank you for choosing Home Connexions Estate Agent to sell your home, and delighted you and Isabella finally made your move and hope you settle in soon.
Kind regards.
Tony Shand
(Owner)
★★★★★ 5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. They advised on market and dressing the house for sale. Took the stress out of the situation and kept us informed of any developments. Would definitely recommend
Mr · 17 September 2024
Agent replied · 24 December 2024
Thanks for your great review, much appreciated. Take care from everyone at Homeconnexions.
★★★★★ 5/5
GoogleI used Home Connexions to sell my flat and would highly recommend. The service I received from Tony and the team (especially Lida) was top class from the valuation to photography to getting an offer. I would definitely use the team again and recommend to others.
Caterina · 27 March 2022
★★★★★ 5/5
TrustpilotStrongly recommend
We placed our property up for sale last year and used Home Connexions.
Brian · 27 March 2025
Agent replied · 28 July 2025
Thanks for the great review Brian. We were more than happy to help you sell your lovely home. All the best in your new chapter from all at Homeconnexions.
★★★★★ 5/5
TrustpilotHighly recommend Home Connexions
Highly recommend Home Connexions, they were excellent estate agents who made selling quick and stress free.
Hannah · 28 September 2025
★★★★★ 5/5
TrustpilotExcellent Estate Agent Experience
A fantastic professional, efficient and friendly service. Could not recommend this Estate Agent high enough. Second to none knowledge and expertise in the housing market. Excellent communication with clients- nothing was too much trouble for the Sales Team. Thank you!
Caroline · 16 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
