Trusted Agent profile
★★★★★
72 reviews across 2 platforms
6-8 Tullis Street, Glasgow, G40 1HW
GUARDIAN LETTING and SALES's Glasgow office at 6-8 Tullis Street is rated 3.8 out of 5 across 72 reviews on two platforms, including 67 Google reviews rated 4.0.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
GoogleI cannot thank Guardian Letting enough for there outstanding professionalism, support and general management of the property we have just moved from. They have been there on any occasion for any issues we faced with the property. And a very special thank you to Billy who I can only say is an absolute gentleman. Me and my wife wish you all the very best for the future.
5/5
GoogleI lived in one of their properties for two years and only have good things to say. They were always quick to address any issues, and everything was fixed promptly. My rent was never increased and they allowed me to have a dog in the flat. I accidently caused damages in the bathroom and they still returned my deposit in full. I would definitely choose them if I lived in Glasgow again. Special shout out to Billy!
4/5
GoogleI was one of the tenants living in a lovely neighbourhood in baillieston , so much loved that area cause it had access to lot of shops and stores , their prompt services to fix repairs in the house is amazing and , the only issue I had is heating in the house but nevertheless wouldn’t have left if not because I was looking for extra room . My deposit also was paid in full . Thank you so much
5/5
GoogleRented off these guys for just under 3 years and was always super quick for organising any repairs etc. I even locked myself out of my flat once on a weekend and they went out of their way to help me! Couldn’t recommend them enough, overall a really pleasant experience and would definitely rent off them again!
5/5
GoogleI can’t begin to say how helpful and amazing Guardian Lets were! I moved to Glasgow for a new job and attended a viewing at a property let by Guardian Lets. After discussing with Billy the kind of flat I was looking for, the area I’d like to live and how much I could afford he found me exactly what I was looking for. I lived in said flat for just over a year and during this time I had a small number of likely issues which Guardian Lets were quick and more than happy to help with. I moved on from the property for no reason to do with the flat or the letting agent, and should I be looking to move back into the area will definitely be in touch with them again. I received a personal and caring service from Guardian Lets and really appreciated all the help they gave. Once vacating the flat they were quick to review it and release my deposit as well which was excellent. Thank you to Billy and the rest of the team for looking after me, I sincerely appreciate it.
5/5
GoogleGuardian letting has been managing my two rental properties for the past 5 years. I could not recommend them more. Shammy, one of the agents, possesses invaluable knowledge of the property market in Glasgow and he's a great asset to have. He went out of his way on multiple occasions to help with a renovation or fix unexpected issues. Furthermore, the team of professional contractors available in their books ensures that any upgrades or repairs are conducted promptly at advantageous rates. Thanks so much for your help throughout these years. Alberto
5/5
GoogleI recently purchased a single bedroom flat in Glasgow with the purpose of renovating it and renting it. A simple BTL investment. I am not a resident of Glasgow and I relied upon Guardian lettings to manage the renovation. The flat was renovated and rented in less than two months, with Christmas in between. Above all, a suitable tenant was ready to move in before the renovation was even completed. Shammy proved to be highly professional, investor minded and knowledgeable of the market. He provided sound advice and money saving tips. Contractors were mobilised in no time, I was provided with reasonable quotations and the work was completed in a short time.
5/5
GoogleI was a tenant with them for four years and the service was friendly - Billy always picked up the phone quickly when I called with any issues and they upgraded the flat with a new bath and double glazing while I was there. Communication around end of tenancy and deposit return was very good and supportive.
1/5
GoogleShocking lettings agency. Tried to view a property for rent in glasgow over a 3 week period and they didn't return any calls, the 2 persons dealing with the enquiry Billy and Shimmy are arrogant and obnoxious individuals who are good at telling lies, not returning calls or emails. Watched this property drop in asking price and each phone call was met with a new story about how they're on the phone, out of the office, assessing a property etc. Their noses must be bigger than Pinnochios. AVOID THIS UNPROFESSIONAL AND DECEITFUL AGENCY.
5/5
GoogleCan't speak any more highly of Guardian, they really looked after me while I was with them for 6 years, the only reason I'm not there anymore is because the owner upped the rent and I couldn't afford it anymore. The staff are amazing and so helpful especially Billy, Stuart and I believe the girls name is Karen, really miss being with them now.
5/5
GoogleRented a flat from Gaurdian Let and have recently moved for work to a different area , mostly have dealt with Billy who has always been aproachable and profesional , have no complaints with any aspect of this company and with moving out handing back my tenancy was a painless and quick process .
5/5
GoogleVery efficient assistance in the event of any problems; the photos on the website reflect the actual condition of the apartment. Very friendly and professional service from the English-speaking staff and Przemek, who was very helpful from the very beginning until the termination of the lease. We received our deposit in our bank account the next day. All the best to you. R&W
1/5
GoogleThe most unprofessional agency I ever met ...I was trying for a week to book a viewing and when I booked they cancelled on me and they ask me to come over the next day..I told them I am interested about the flat i was calling them every 2 days to pass my details to them and then after 5 days that I didn't have any update or an email I called them again to tell me I am not successful candidate... don't waste your time with them and go on a real agency that they can provide good customer service.NegativeProfessionalism
1/5
GoogleThe person billy who works there doesn’t know about customer service he is so rude and he thinks he knows everything and he is the best. If he was near me and speak in a tone he speaks on call I would slap his face. Poor performance of the company who hires such a staff.
5/5
GoogleI recommend it, I'm very pleased with the cooperation with the agency, there have never been any problems. I recommend Przemek, always helpful in times of need.
5/5
GoogleI have been with Guardian lettings for over 10 years. Billy and Kim are always ready to help. Had no iseus over that period. Highly recommend! L.D.
5/5
GoogleBilly Reid was a brilliant landlord was mine for 7 years when something needed fixed he got it fixed right away was so sad to leave would recommend guardian lettings to anyone 🙂 …
5/5
GoogleGuardian Let’s were a great agency to work with. From the very beginning no problems at all. Lived in the property for over two years and any issues the team were incredibly helpful, polite and always quick to respond. Would highly recommend using Guardian Let’s!
5/5
GoogleExcellent experience - very friendly and helpful staff. My name is Bertrand. I stayed with the agency twice. It has been a real pleasure to deal with their service. Both times, I can say they provided assistance to the best they could and showed good will when it came to deal with a repair. Pop in and you will find smiles, a positive attitude and the desire to help with your property enquiry. I will be missing their service. It is certainly my desire to be able to use their service again. Wishing all the best to Guardian lettings & thank you for everything. Hope to see you again.
1/5
GoogleI have water coming into my flat soaking my bed and ruining a newly decorated room from a property guardian are letting. When I called them about it, they wouldn't allow me access to look at the cause and asked for me to pay for what turns out to be a hole in the roof. They have been negligent, uncooperative and really silly. I can't contribute to something that I can't even verify. They even accused me of saying I was going to get my plumber to break in!
1/5
Googleliars. everytime ive waited for repairs to be done its always been months after and at that it has been patch up jobs. ive had ongoing mould and dampness issues coming from outside the building and has now affected the inside of the house. the tradesmen came out and left me mould paint to cover it up. but just keeps reappearing. i had a gas safety check scheduled for nov 2017 and gas man didnt show until march 2018. when he did he said i needed a new carbon minoxide alarm fitted which i would have thought was pretty important. gas man arrived on a wed and said he would be out to fit it on the saturday after, i waited 2 and a half weeks for it to be fitted. i also reported other minor issues and because i assume of my complaining to them about these repairs. i then recieve an email from karen stating that my dogs werE to be removed from the property. i asked where this had come from and she said from the management who are billy and stuart. billy and stuart had been out to my flat to address the mould and damp issue when it was reported 2 years ago. and they were talking to me about my dogs how good one of my breeds are so therefor knew i had dogs. in the email karen also said that the landlord did not accept pets but yet my landlord visited me and seen the dogs for himself. liked what i had done to the house with regards to decorating and redisigning the garden. and was happy with everything. the landlord also said to me he didnt know when i pay my rent and also how much i pay which i thought okay he has lots of flats and propertys, he has a lot of money coming in every month from his flats. so that was a lie from karen or as she said management. i have had countless phonecalls with them to which it is understandable i lost my rag a little with them as the frustratation set in somewhat. they were very rude on the phone and not very comprimising with regards to repairs. so i decided to withold my rent until the repairs were fixed which im sure if anybody wants to check then please do. there is nothing that says anywhere it is not allowed that you withhold rent. it is not advisable but not wrong illegal or unlawful. why should i pay rent if repairs are not being done. thay are okay to take your money but dont want to reapair things. i had a phonecall with ali and made a verbal agreement with him. i siad i would pay my rent up to date if they could give me a reference so i could move and find another home to which he said that would be fine i could email karen requesting this. i did this and i am still waiting. i called and spoke to stuart who said he wasnt going to give me a reference because i had been rude on the phone. so no reference for me. PLEASE BE AWARE PEOPLE. this estate agents are not very professional and can be very frustrating to deal with. i would not advise to deal with them. STEER CLEAR AT ALL COSTS. LIARS
1/5
GoogleI had some unpleasant experience with them not long ago. Me and my wife are owners of a flat which is below property managed by them. Just before Christmas of 2017 their tradesman was doing some kind of works which resulted in explosion of water pipe and heavy leakage to our flat below. I emailed and called them next day after the incident. They said that a decorator would visit us after New Year and rectify the damage caused by them. However, when "decorator" arrived, he said, he was only going to repaint parts of ceiling and do not repair all the damage which also included walls and other parts of ceiling. I immediately called Guardian Lets again. This time, they said, that they were doing a "favour" for us even by this and were not going to do anything else. They also started disputing their fault, though, in my opinion, it was obvious. Even leaving running water in your bathroom is considered as negligence if damage is caused to another property. Therefore, improper careless actions of professional plumber is out of question. Unfortunatelly, they have their own definition of negligence. I think, this incident shows low business ethics standards of Guardian Lets agency.
1/5
TrustpilotUnreliable agents
I had some unpleasant experience with them not long ago. Me and my wife are owners of a flat which is below property managed by them. Just before Christmas of 2017 their tradesman was doing some kind of works which resulted in explosion of water pipe and heavy leakage to our flat below. I emailed and called them next day after the incident. They said that a decorator would visit us after New Year and rectify the damage caused by them. However, when "decorator" arrived, he said, he was only going to repaint parts of ceiling and do not repair all the damage which also included walls and other parts of ceiling. I immediately called Guardian Lets again. This time, they said, that they were doing a "favour" for us even by this and were not going to do anything else. They also started disputing their fault, though, in my opinion, it was obvious.
1/5
TrustpilotAwful service
Awful service! I was emailing with someone named ‘K’ for a week to arrange a viewing which was cancelled by them at the last minute because she ‘thought it was a different day today’ wow. I then called because I was fed up of back and forth emails and wanted to arrange a viewing as I had already taken time off work which is very difficult for me to get.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
GUARDIAN LETTING and SALES's Glasgow office has 72 reviews across two platforms: 67 on Google, 5 on Trustpilot.
GUARDIAN LETTING and SALES Glasgow is rated 3.8 out of 5 across all 72 reviews, and 4.0 out of 5 on Google from 67 reviews.
GUARDIAN LETTING and SALES Glasgow, 6-8 Tullis Street, Glasgow, G40 1HW.
