Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOdett's point Keighley
I recently booked a house with Avant Homes, and I must say, the entire experience was seamless and impressive! Abigail, the sales representative, was an absolute delight to work with. Her expertise, professionalism, and warm demeanor made the whole process stress-free and enjoyable.Abigail's exceptional service deserves special mention. She listened attentively to our needs, showed us properties that fit our criteria, and guided us through the booking process with patience and clarity. Her knowledge of the properties and the local area was impressive, and she went above and beyond to ensure we felt comfortable and confident in our decision.I highly recommend Avant Homes and Abigail to anyone looking for a hassle-free and successful home-buying experience. Thank you, Abigail, for your outstanding service!
Rakesh · 17 May 2024
★★★★★ 5/5
TrustpilotExcellent service
Excellent service! Olivia was fantastic. She was kind and helpful whenever we had any questions. Very approachable and nothing was ever too much trouble. Thank you Olivia!
Katie · 12 August 2024
★★★★★ 5/5
TrustpilotAmazing experience
Sam has been amazing from start to finish. We've been so well looked after & well informed throughout our journey so far. Adam, who helped us with our choices has also been great, the experience of picking bits for our house was lovely. We couldn't recommend Avant enough and are so excited to continue our journey with them until our house is ready :)
Miss · 5 March 2021
★★★★★ 4/5
TrustpilotEverything went nice and smooth pre…
Everything went nice and smooth pre owning the house, after we found a few little issues but they got solved over a couple of months. Based on my experience I can recommend them as a builder, though there is still room for improvement. Thank you Ivan, site manager, and Jamie, sales agent, Radford’s Meadow, Micklefield.
Flaviu · 10 August 2022
★★★★★ 5/5
TrustpilotBrecks Lane Park Part Exchange
We’ve done a part exchange at Brecks Lane Park. After reading reviews online once we made our reservation I was really worrying about what we’d let ourselves in for. However, I have nothing but good things to say about Avant and we absolutely love our home and the whole process took just under 8 weeks.The whole experience was made even better with James, our sales advisor. He was friendly, knowledgable and welcoming from our very first appointment and was constantly ringing and emailing with updates. Nothing was too much trouble for James, including showing me to the house at least once a week. Overall a really positive experience. I’d definitely recommended.
Jessica · 10 May 2024
★★★★★ 1/5
TrustpilotTerrible Customer Services
We have been in our home on Meadowgate Point for just over a year and we are still waiting for snagging issues we reported after we'd moved in to sorted ! We thought being a new build it would be better insulated making it more energy efficient but it is the coldest draughtiest house we've ever lived in ! .Weve uncovered numerous examples of very sub-standard workmanship with our property over this last year and we keep finding more. I wouldnt recommend Avant and the aftersales service is terribleUpdate as of 21/02/2021We are due a contrator visit this week to address minor issues. However outstanding issues we have yet to have rectified are draughty windows . draughty front door .Loose patio slabs Lots of promises from Avant regional team but no action .
Miss · 21 February 2021
Agent replied · 10 June 2024
Thank you for your review LynnWe have spoken to our Regional Customer Service team today who have confirmed that the remaining appointments for the outstanding jobs on your home are now booked in for completion.We are sorry that they have taken longer than anticipated, but hopefully we are almost there.Thank youAvant Homes
★★★★★ 1/5
TrustpilotPoor Customer Journey
I am still waiting on a refund for a cancellation that avant homes would not agree to extend for another 3 months. am not happy that it takes 28 days for this to be processed. Avant are quick to take the money to reserve the property and as quick to put the property back on the market but it takes 28 days for a refund that’s a joke. The property should not be back on the market until refund has been processed. It’s been a few weeks now and still no sign of the refund that I am entitled to and Avant have no right to keep this money. I still think Avant could of kept the property for us as if it wasn’t built then we would had to wait. The development is going to take 4/5 years so a few months to wait on 1 property which we reserved wasn’t much to ask. I also very much doubt it that when a new buyer comes along that the property with be sold and completed by March with how long solicitors are taking right now. Anyway can I please request to receive my refund that I am entitled too ASAP
Jonathan · 8 February 2021
Agent replied · 10 June 2024
Thank you for your review Mr ThomasPlease accept our sincere apologies for this delay in refunding your reservation fee, and any inconvenience this has caused.We have spoken to the Regional Managing Director who has committed to putting right this administrative oversight, and who has requested a fast payment via our finance team meaning the refund should be with you very soon.Again, apologies for this mistake and bringing it to our attention so we could rectify it.Kind RegardsAvant Homes
★★★★★ 4/5
TrustpilotVicki has been amazing so far with our…
Vicki has been amazing so far with our Avant journey. Her communication has been excellent and we wouldn’t have proceeded with the reservation if it wasn’t for her! X
Melissa · 1 July 2024
★★★★★ 5/5
TrustpilotAvant Homes Stockton Experience
Me and my partner have recently been speaking to Vicki Phelps at Summerville Quarter and she has been great and very informative regarding our queries on a house purchase. Vicki has went above and beyond to accomodate us with our busy schedule and has been very flexible relating to viewing properties. Very knowledgeable and approachable with questions we had and able to point us in the correct direction to make the process easy and stress free.
Lee · 16 July 2024
★★★★★ 2/5
TrustpilotAn emotional roller coaster
An emotional roller coaster, lots of false hope and no straight forward answers. Given 2 week reservation to sell our own house which obviously didn't happen. Offered part ex but then had it taken away. Not to mention money spent, mortgages applied for and approved and time wasted.The last hope was to part exchange then for them to say sorry not available on a new release when the new release had it written underneath it on their own website. Extremely upsetting and disappointing experience all round which could have been avoided.
Helen · 4 May 2024
★★★★★ 5/5
TrustpilotLouise was a real star
Louise was a real star talking me through everything and going the extra mile to ensure I understood everything while being realistic about timelines and my expectations. I look forward to working with her to seem my new house to completion.
Lynn · 21 October 2023
★★★★★ 5/5
TrustpilotGreat Customer Service
Chloe went above and beyond. We had to attend a later appointment (due to our work commitments) just before the show house was due to close. She went above and beyond to answer all our questions and put us at ease- in addition to staying late. Very knowledgable and helpful.
Brooke · 3 February 2023
★★★★★ 5/5
TrustpilotAvant Ramsbury House
We were so impressed by the quality and space of the Ramsbury house, we have bought one, your sales representative Louise Coleman was so helpful her enthusiasm and product knowledge was second to none, Louise is a credit to the Avant brand.
Glyn · 24 September 2023
★★★★★ 5/5
TrustpilotMassive thanks to Wayne and colleague
We dealt with Wayne and colleague (so sorry I can't remember the second guy's name)At Klyper village regarding a couple of matters with my sister's house today. These guys really went above and beyond their duties to help get the problems resolved. They were friendly and professional and gave great advice regarding other matters to do with the house.Thank you so much
Kimberley · 18 June 2021
★★★★★ 1/5
TrustpilotAwful customer service
Awful customer service - went to view a development today and the sales associate was incredibly rude and dismissive. Did not leave a good impression. Clearly did not want us there even though I had booked an appointment days before for Torneley Quarter. She was not at all helpful and was incredibly rushed. Would not purchase a house here, very poor service. Have not experienced someone be this rude for many years. Awful.
CC · 8 April 2022
Agent replied · 10 June 2024
Hello CCI’m sorry that you didn’t have a superb first impression with Avant Homes. If you could provide us any further information on how we could have met your needs better we’d be happy to look into the issue. In order for the support team to investigate this issue further, please could provide us with:- Your full name- The date when you first visited us- And the name of the person you dealt with, if you can rememberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
★★★★★ 5/5
TrustpilotLewis at Greenlock Place
Lewis at Greenlock Place has been so helpful. Always happy to pick up the phone, explain the process and go the extra mile in helping us to reserve a property.
Bella · 2 June 2024
★★★★★ 1/5
TrustpilotAvant Homes Have NOT Delivered what…
Avant Homes Have NOT Delivered what they have sold/promised . Be very careful in choosing a New Avant Home on the WYNYARD Development without speaking to the residents First.The upkeep of the Development has been shocking & we are dealing with Broken promises By them constantly.
Pete · 25 May 2023
★★★★★ 3/5
TrustpilotThe Lanes, Knaresborough, Autumn 2020
Update 9 Dec: I was deliberately a little guarded in some of my praise below, and this has now been shown to have been sensible, as I am experiencing a seemingly far less customer-supportive side of the business. I have given them the opportunity to rectify matters without delay and have not at this stage made a formal complaint, but I would not wish for anyone to rely on my earlier review comments in the interim without qualifying them in this manner. The problem relates to the snagging mentioned before. Star-rating also downgraded one level.Original review: I have recently bought and moved into a new-build, end-terrace house at The Lanes, Knaresborough, HG5. The house appears to have been built to a very high specification and is very nicely presented. The kitchen, in particular, is wonderful! The staff I have been dealing with have been generally very good-natured and helpful. There are a few snagging issues, but Avant are addressing these with me. I would probably not hesitate to recommend them.
Anthony · 9 December 2020
Agent replied · 10 June 2024
Thank you for your review AnthonyWe are delighted to hear that you are happy with your new home. Rest assured the site team will progress you few snagging issues as quickly as practicably possible,Its great to hear that you would recommend us - we cant ask any more than that.Wishing you all the best over the festive period and beyondKind RegardsAvant Homes
★★★★★ 1/5
TrustpilotNOOOOOOOPE
Looked at a house in City Fields (Wakefield) by Avant Homes and I am absolutely disgusted at the customer service I received from the two women agents working there!!No help in answering my questions or giving me advice. It felt as though they didn’t want me buying the house!They seem to judge a book by its cover and I assume because I’m young they didn’t see me as a serious buyer.Utter rudeness from start to finish, I loved the house! But couldn’t stand the agents... so I went elsewhere and bought a better house with great agents.
Aaron · 6 December 2020
Agent replied · 10 June 2024
Thank you for your review Mr FoyI am sorry that your experience with us was not what you or we would hope for. To help us understand more and learn from our mistakes would you be willing to accept a phone call from our Regional Sales Director to discuss?Please can you update your review if you are open to this, as we take all negative feedback seriously.Thank youAvant Homes
★★★★★ 1/5
TrustpilotUseless information even worse customer service!
Since the re org customer service at purbeck village is shocking! I viewed the house back in October where we we’re promised the house would be ready by mid November thought fantastic be in before Christmas, we’ve then had everything go through and I try get hold avant to find out a rough estimate for completion after being told it will be November which is one of the reasons we decided to buy with avant! So I try call the number for avant no answer it then goes through to the office well who ever works there really needs an attitude check they are so rude! Considering we are buying a house from you and I’ve asked someone to call me back 3 times in a week and heard nothing which then I had to drive myself to the sales office just to speak to someone about a date for me to find out when house is ready which I then get told 3 different dates. So it started with mid November then it was 11th dec then 18th and now apparently 23rd December who wants to move into a house a day before Christmas Eve when I have taken time off work start of December to move into as apparently the house was ready in November so how I have 3 weeks off work and no house date on when the house will be ready. When speaking to avant I asked what stage the house was at and they said paint stage then went through a few more steps until carpets are put down and ready for sign off but when I said the carpets have been put down she then said oh you know more than me then oh great I’m buying a house from you but the customer knows more than the employee that works there it’s just laughable now all I want to know is when my house will be ready and not 2 days before Christmas considering avant said November!
Nicole · 29 November 2020
Agent replied · 10 June 2024
Thank you for your review NicoleWe understand that our New Homes Coordination team have been speaking to you advising on the current progress on your new home. They will continue to do so, giving you as much information as possible when it is available.Unfortunately unforeseen circumstances can change dates despite the best management, but we will only deliver your home when it it completed and finished to the right standards, as I'm sure you will appreciate.We will keep talking to you and look to confirm the exact completion date as soon as that is practically possible.Thank you for your ongoing patienceAvant Homes
★★★★★ 5/5
TrustpilotWe have just officially reserved our…
We have just officially reserved our new home at Viridian Meadows First time buying a new home ….. What can i say Caroline in the Sales office has been amazing , we have still along way to go but she has and is already making this process a better experience , very friendly informal and so helpful in all our questions big or small . We look forward to the following few weeks ahead with her making our new journey a smooth one . Making new memories . Thank you
Claire · 21 April 2024
★★★★★ 5/5
TrustpilotAmazing 12 out of 10
I have bought my first home with Avant and I was really nervous about the whole thing. Avant have been fabulous, they have been in contact with me weekly both before and after exchange of contracts. They have been honest about any delays and any issues were sorted out immediately. Even during both national lockdowns, we were kept fully in the loop. Avant have been great support and got excited with me when the weekly build updates were given. I did email alot about the progress as I wanted lots of information (because I was excited) and they were patient and supportive for me. Really made the whole thing so stressfree during a stressful year!
Louise · 24 November 2020
Agent replied · 10 June 2024
Wow !! 12 out of 10 !We couldn't be more pleased with your feedback Louise.Knowing that we can make our customers feel like you do is what gets us out of bed in a morning!Thank you for your kind words - they mean so much to us.Wishing you many years of happiness in your new homeAvant Homes
★★★★★ 5/5
TrustpilotSecond Home Purchased - We Love It!!
This is the second home we have purchased through Avant Homes. Our second home is at De Rhodes Point in Chesterfield, our first was at The Edge in Clowne. We have had outstanding experiences both times using Avant Homes. From reservation to completion, we found buying with Avant Homes very easy and stress free. Our completion should have been during the first UK lockdown, in which we delayed due to our own personal circumstances, and Avant Homes were amazing to say the least! Upon completion, any issue's around snagging were resolved quickly and professionally, and all staff along our journey from sales to construction were all extremely friendly and helpful.We would highly recommend this house builder to all of our family and friends looking to purchase a new home. We did search and view all available developments in and around the Chesterfield area when we were looking to purchase this time around, but Avant Homes specification is second to non, we love our Avant House. This is our 'forever home'!
Lorna · 24 November 2020
Agent replied · 10 June 2024
Thank you so much for your kind words LornaIts lovely to hear how pleased you are with the whole Avant experience, and that you have found your "Forever home"We pride ourselves on both our specification, and our Customer Service, so its great to hear that you rate both so highly!Wishing you many years of happiness in your new homeAvant Homes
★★★★★ 2/5
TrustpilotI moved into a lorton on klypper…
I moved into a lorton on klypper village mansfield in march of this year the show home we viewed was stunning and to be honest could not be further from what we have received!! .We have had issue after issue and currently stand at 72 snags we are now in november and have had hardly anything rectified what we have had done has been very sub standard we keep getting excuses from the customer service team that quite frankly are really starting to wind me up nowWe have windows that will not shut , had hardly any water pressure for 3 months the shower broke the back garden resembles a dump ( my grandson found brick ties sticking up from the so called turf ) If you think that my house is " just a bad one " then please feel free ro walk around this estate and talk to the all the residents here Avant homes are poorly built by sub contractors that are either under paid and rushing or they are just not up to the job Walk around the show homes and admire how stunning the are but i would never never buy from these cowboys ever again
Steve · 24 November 2020
Agent replied · 10 June 2024
Thank you for your review SteveWe have spoken to our regional Customer Service team, and they have stated that due to lockdowns etc some of the works in your home that were requited have been delayed quite a while, and for that we sincerely apologise.At Avant we will never hide behind external factors as an excuse for any failings on our part, and although the delays to some extent were beyond our practical control we still apologise for the works being required in the first instance.I have been advised that the works are now planned in and are due to be completed before Christmas, and our Head of Customer Service will call you next week (annual leave at the moment) to discuss these matters with you further.Thank you so much for your ongoing understandingAvant Homes
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