Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have had to deal with Lety Lupi in…
I have had to deal with Lety Lupi in management in the last few days. Although she had no history on my actual
tenancy, having only recently taken over from Catrin at my end of tenancy, she was a thorough professional manager . She did an excellent job, really getting up to speed very quickly with historic information efficiently and dealt with check out inventory feedback and agreement .
I felt she was a real asset to Knight Frank in that she was polite , engaging as well as being diplomatic and being the perfect go-between tenant and Landlord in a very reasonable way. I would 100% use Knight Frank again because my experience with management has been. Letty is super efficient and a pleasure to deal with.
Miss · 7 October 2026
Agent replied · 10 October 2026
Dear Bina,
Thank you so much for taking the time to leave such a thoughtful review.
I truly appreciate your kind words. It was a pleasure assisting you during the end of your tenancy, and I am delighted to hear that you felt supported throughout the process. Taking over partway through meant there was a lot of history to familiarise myself with, so I am especially pleased that my efforts to ensure a smooth and fair resolution were appreciated.
Thank you again for your trust and cooperation throughout the process, we can’t wait to welcome you back!
Lety
★★★★★ 5/5
TrustpilotWe have been with Knight Frank for…
We have been with Knight Frank for several years now and definitely wouldn’t go anywhere else. We have always received full support, genuine advice on choosing new tenants and also assistance at all times should we need any help or advice during tenancies. When looking for new tenants Carmen & Gaia have gone out of their way to secure the best calibre of tenants. Sofia has been very supportive and available at all times starting from choosing tenants to seeing the tenancy through together with Carmen and Gaia. Honestly I cannot praise them enough. Thank you all for always being there for us, at all times to help, advise and support us in any situation we find ourselves in. A very big THANK YOU :)
Jaimie · 1 October 2026
Agent replied · 10 October 2026
Thank you so much Jaimie for your incredibly kind words. It truly means a lot to all of us.
It has been an absolute pleasure working with you over the years, and we are very grateful for the trust and confidence you continue to place in us. Building long-term relationships with wonderful landlords like yourself is one of the most rewarding parts of what we do.
Your recognition of our efforts is greatly appreciated. We always strive to provide honest advice, proactive support and the best possible service, so it is incredibly rewarding to know that this has made a positive difference to your experience.
Thank you again for your continued loyalty and support. We look forward to working with you for many more years to come and will always be here whenever you need us.
Carmen and Gaia
★★★★★ 5/5
TrustpilotKatie was absolutely fantastic…
Katie was absolutely fantastic throughout the entire process. Finding and securing a new tenancy can normally be stressful, but she made everything feel incredibly simple and straightforward from start to finish.
She was always helpful, responsive and easy to deal with, and kept everything moving smoothly throughout. She really took the stress out of the whole experience and made what can normally be a difficult process feel completely seamless.
A quick thank you to Cherrie as well, who was also really helpful throughout the process.
We really appreciate everything Katie did for us and couldn’t recommend her highly enough!
Hudson · 28 September 2026
Agent replied · 10 October 2026
Dear Hudson,
Thank you so much for your lovely feedback, its very much appreciated! It has been a pleasure working with you and Josefine on your tenancy!
Best wishes,
Katie and Cherrie
★★★★★ 5/5
TrustpilotKnight Frank in Wimbledon Village
Knight Frank in Wimbledon Village acted for us on the sale of our property in what was a difficult market. They worked hard to generate interest and viewings, giving feedback after each viewing. All the team were very professional and responsive and kept us informed throughout. They guided us through the process, giving considered advice on pricing and how to present the house. They recommended an excellent solicitor which made the process of exchanging in a relatively short timescale possible. Throughout the process all the team were supportive. Sonia was proactive in dealing with the purchaser's buying agent and worked tirelessly, keeping us informed throughout the process and worked hard to keep the sale progressing, always professional, never phased by things changing, going above and beyond, and her attention to details was exceptional.
We would not hesitate to recommend the Knight Frank team
Customer · 23 September 2026
Agent replied · 23 October 2024
Thank you both for your kind words. We are delighted that we were able to help, and that you had such a positive experience. Wishing you the best for your onward move and do pop in and see us if you are back in Wimbledon.
Best wishes,
Sonia and the Knight Frank Wimbledon team
★★★★★ 5/5
TrustpilotTake advice of a smart processional agent.
Selling a house is incredibly stressful in the current economic environment.
Mark Proctor and his team have been simply outstanding.
Their market strategy was spot-on, communication sharp and transparent.
The outcome was exactly what we hoped for…genuine buyers.
Mark is professional, sharp, kind and genuinely wants to deliver the best outcome.
My best piece of advice is…listen to him.
Also, do ask Knight Frank for staging advice…it can make such a difference.
If you want an agent who acts as a true partner and actually delivers on their promises, look no further. Knight Frank Exeter.
Linda · 23 September 2026
Agent replied · 10 October 2026
Thank you so much for your kind words Linda. You are great clients and we thoroughly enjoyed working with you both to achieve a great outcome. I am also very grateful you have taken the time to write this review. If you need anything else in the future please get in touch. We would be delighted to help.
Best wishes
Mark and the whole Knight Frank Exeter team
★★★★★ 5/5
TrustpilotHigh quality yet grounded
I very rarely write reviews, but I am minded to here because they were so good. Knight Frank, in particular Mark Proctor and his excellent team, worked very hard for us with a great deal of professionalism - the team has a lot of experience and polish, yet they have their feet on the ground and are a real pleasure to interact with. They generally got things spot on, and they are good people.
Chantry · 23 September 2026
Agent replied · 10 October 2026
What a lovely review Nick. Thankyou. It was a pleasure to work with you and have the privilege to sell such a wonderful home. Also delighted we found you a buyer who will appreciate it as much as you. A great result!
Best wishes
Mark and the Knight Frank Exeter team
★★★★★ 5/5
TrustpilotMaisie and the team at Knight Frank…
Maisie and the team at Knight Frank were fantastic. We found our dream home and needed to get our house on the market very quickly. Maisie and the team had the property launched within a matter of days and secured an offer in around six weeks. We exchanged today and are absolutely thrilled with the outcome. We’re incredibly grateful for all their hard work, guidance and support throughout the process. Thank you!
Stuart · 25 September 2026
Agent replied · 10 October 2026
Thank you so much for your kind words. It was an absolute pleasure supporting you throughout the process, and I’m delighted to hear that you felt looked after every step of the way. Thank you again for your trust, and I wish you every happiness and many wonderful memories in your new home.
Best wishes
Maisie and the Esher team
★★★★★ 5/5
TrustpilotLuc Horwood and Clare Griffith were…
Luc Horwood and Clare Griffith were incredibly supportive. Easy to contact and worked very diligently on our behalf. Luc Horwood definitely knows his market and clients. I would recommend him, particularly if you’re looking for a pro active estate agent. The other staff at Tunbridge wells were also very good. Melissa who led the viewings on our house made sure she could answer questions that may be asked. Excellent.
Jan · 23 September 2026
Agent replied · 10 October 2026
Thank you so much for your wonderful review; it is appreciated. Thank you for putting your trust in Knight Frank - we're all delighted it worked out so well. If we can help in the future, please do not hesitate to contact us.
Best wishes
Luc and the Knight Frank Tunbridge Wells team
★★★★★ 5/5
TrustpilotCouldn’t recommend more!
The team at Knight Frank are extremely communicative and friendly. Lucy from the Richmond branch in particular helped me and my partner secure our rental home. She was very positive, helpful and supportive - any time I had a query she was quick to reply and very knowledgeable. I would definitely recommend Lucy and the team if you want a smooth process to finding your home!
Ruby · 23 September 2026
Agent replied · 10 October 2026
Thank you Ruby.
Wishing you all the best in your new home.
Kind regards,
Lucy and the Knight Frank Team
★★★★★ 5/5
TrustpilotExcellent all round service
A very happy experience with Knight Frank. A fair initial pricing and excellent communication throughout the selling process. Viewings were enthusiastically conducted and there was always someone at the end of the phone if I needed to talk through something. Ultimately the sale was actively pursued and achieved - and I’m now able to move on in a difficult market. Would highly recommend.
Puddychops · 8 October 2026
Agent replied · 10 October 2026
Thank you, Lesley, for your kind review. It was an absolute pleasure working with you, and I hope you're incredibly happy in your new home, and excited for your move to the Cotswolds.
Wishing you all the very best for this next chapter.
From,
Harry, Gemma and the Knight Frank Cheltenham team
★★★★★ 5/5
TrustpilotWould recommend Knight Frank to anyone…
Would recommend Knight Frank to anyone looking for a house in the Fulham area due to their exceptional client service, thorough expertise in each property and speedy responses to any queries. Amy Collins was a standout estate agent from my experience searching in several locations with many different companies. She was able to quickly learn what I was looking for and find the perfect properties to meet those needs, showcasing a high level of knowledge in each one. She is timely in following up and answering queries, always readily available, and goes that extra mile to make sure you are catered to - basically everything you would want in an estate agent! Her effort will always be remembered and admired.
Hashim · 14 May 2026
Agent replied · 23 May 2026
Thank you very much Hashim for your very kind words, it is greatly appreciated. It was a pleasure to help you with your search and many congratulations on your new home! Please do not hesitate to reach out if we can ever be of assistance in the future.
Kind regards,
Amy and the Knight Frank Fulham team
★★★★★ 5/5
TrustpilotI had a positive experience working…
I had a positive experience working with Knight Frank. Especially I'd like to highlight assistance of property manager Toru Yoshioka, who strives to resolve incoming client requests as quickly and effectively as possible in any situation or issue. Toru is highly experienced, honest, and has been working in his field for a long time. If you work with Toru, you can be confident that his advice and insight can be trusted in resolving any issue that arises.
Vitaly · 18 May 2026
Agent replied · 23 October 2024
Thank you for taking the time to write a review, I am truly delighted to receive such positive feedback.
I have been doing my best, and will continue to do so, to ensure you receive the highest level of service.
Kind regards
Toru Yoshioka
★★★★★ 5/5
TrustpilotLety - Best Property manager
Lety has been an absolute pleasure to work with. She took complete ownership, communicated clearly and consistently, and rebuilt my confidence in the service. She's responsive and proactive. Whilst I am sad to lose her managing my property, I am very happy to see progress - a promotion truly deserved.
J · 28 September 2026
Agent replied · 10 October 2026
Dear James,
Thank you so much for your kind words. It has been a pleasure working with you, and I truly appreciate the trust you placed in me. I'm delighted I was able to rebuild your confidence in the service, and your feedback means a great deal. Thank you for your support and best wishes for the future.
Lety
★★★★★ 5/5
TrustpilotAnnabel was incredible!!
Thank you SO much to Annabel who has been nothing but incredible during my search in looking for a new flat. I could not reccomend her more, she has been so kind and extremely helpful. Thank you so much Annabel!
Mia · 2 October 2026
Agent replied · 10 October 2026
It was a pleasure assisting with your move to London Mia, I hope you will be very happy in your lovely new home!
Stay in touch and I hope your move goes well next week
All the best,
Annabel
★★★★★ 5/5
TrustpilotEasy and enjoyable rental process
Katie made the whole process so easy and enjoyable. Everything was handled quickly and professionally, without any unnecessary complications or stress. We felt genuinely special as clients. We’re so happy with our new home and really grateful for her help!
Valerie · 29 September 2026
Agent replied · 10 October 2026
Dear Valeriia,
Thank you so much for such lovely feedback, it was a pleasure working with you and Marks! I hope that al goes well with the move in!
Best wishes,
Katie
★★★★★ 5/5
TrustpilotI had a very smooth and easy process of…
I had a very smooth and easy process of renting my apartment with knight frank. Even as a student the procedure was effortless. Tasha and Isabel were exceptional. Would definitely use their services again.
Aryann · 6 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It’s been a pleasure working with you. We wish you all the best in your new home! Isabel and Tasha
★★★★★ 5/5
TrustpilotMark and his team at the Exeter office…
Mark and his team at the Exeter office did a great job assisting us in selling our house in Devon. Clear communication and professionalism made it a stress free process. Would highly recommend, thank you.
Sarah · 28 September 2026
Agent replied · 10 October 2026
Thank you Sarah, for your great review. I'm so pleased for that we were able to deliver an excellent result for you. The team really enjoyed working with you on the sale.
Very best wishes
Mark and the Knight Frank Exeter team
★★★★★ 5/5
TrustpilotKnight Frank Lettings have Shone Again !
Knight Frank Lettings have been very helpful while getting our property ready for rental. The information has been very informative and unambiguous to give us a clear idea of what needed to be done to keep this property at a very high standard and to retain the exclusivity of area. This is now the second letting that we have entrusted to Knight Frank Lettings and we are very Happy to continue this fruitful relationship as they are the "Go to Choice" !
James · 7 October 2026
Agent replied · 23 October 2024
Thank you so much for your lovely review and for continuing to put your trust in us. It has been a pleasure working with you again. We really value our continued relationship and look forward to working with you in the future.
Kind regards,
Katie & Kavita
★★★★★ 1/5
TrustpilotPoor care
My tenancy ended more than a month ago and Knight Frank still has not returned my deposit.
I have contacted them repeatedly and have been told several times that the deposit would be sent “tomorrow”, yet the payment has still not been received.
The most frustrating part has been the repeated promises without any resolution or clear explanation for the delay. I have now had to make a formal complaint and consider escalating the matter externally.
This has been an extremely disappointing experience, particularly from a company of Knight Frank’s size and reputation.
Kerem · 7 October 2026
Agent replied · 10 October 2026
Dear Kerem,
We are really sorry to hear about your experience. We are aware a member of the team has been in touch with you today. s the deposit is held by Knight Frank as stakeholder, we are unable to release any funds until both the landlord and tenant have reached agreement regarding the deposit. We appreciate that previous communications may not have made this clear and apologise for any confusion caused.
Thank you.
Knight Frank
★★★★★ 5/5
TrustpilotRent Renewals
We are glad that our rent contract renewals are always very smooth and completed satisfactorily for both parties. We would like to thank Charlotte Maclean , partner, renewals negotiator for excellent service.
Choon · 7 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It has been a pleasure helping you with the renewal, and I’m delighted we were able to get everything completed. Please feel free to contact me if there is anything else I can help with.
Kind regards
Charlotte
★★★★★ 5/5
TrustpilotDom has been very helpful and efficient…
Dom has been very helpful and efficient in managing my two properties in King's Cross. Fast turnaround and response. These are important to me.
WM · 30 September 2026
Agent replied · 23 October 2024
Dear Eddie,
Thank you very much for your kind review. It’s a pleasure managing your properties, and I’m delighted you’ve been happy with the service.
We really appreciate your feedback.
Best wishes,
Dom
★★★★★ 5/5
TrustpilotMade the whole process easy
Made the whole process easy, very smooth sale with great customer service. Tom kept us up to speed the whole way through.
Louise · 6 October 2026
Agent replied · 10 October 2026
Dear Louise,
Thank you very much for the positive review. I'm so pleased that we managed to make the process smooth and easy, and I hope you are very happy in your new home. Please let me know if I can ever help, or offer advice, in the future.
Best wishes,
Tom and the Knight Frank Cheltenham team
★★★★★ 4/5
TrustpilotProfessional
Emma from renewals handled our recent renewal. Whilst new to the property she was professional and efficient. Thank you Emma
T · 8 October 2026
Agent replied · 23 October 2024
Dear Tian,
Thank you for taking the time to leave a kind review. I am delighted to hear that you were pleased with the service provided during your recent renewal. It was a pleasure assisting you.
Wishing you all the best.
Kind regards,
Emma
★★★★★ 5/5
TrustpilotBrigette Bulan and Knight Frank Rentals
Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!
ANDREA · 21 May 2026
Agent replied · 23 May 2026
Dear Andrea
Thank you for your kind words. It was a pleasure working with you on this year’s rent review.
Kind regards
Brigette
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