Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid this letting agency if possible
Avoid this letting agency if possible. Incredibly vague with details, lots of miscommunication and very slow to process deposits and paperwork. Paid a deposit, submitted lots of paperwork and then heard nothing back until we were suddenly told that someone else was going to take the flat unless we paid more, basically extortion as this shouldn't really be allowed as it negates the purpose of a holding deposit. When we moved in we were only provided with one key, and after two weeks of asking, they eventually got round to giving us another, only after I highlighted that failing to do so may constitute breach of contract as it was essentially withholding access to a property and facilities that we were currently paying for.
N/A · 14 February 2026
★★★★★ 1/5
GoogleHaving had a fantastic experience at first with Century 21, the ridiculous deposit proposal we have received has ruined all goodwill. We accepted the flat with some significant scuffs in walls, holes in the cupboards and screw holes from former tenants that had not been painted over, with the understanding that we would leave it in the same place.
We agreed some deductions for 2 areas that needed painting over, and they have tried to claim over £1200 from us to repaint the entire flat.
Expect a great sales pitch at first, then slow replies as a tenant and absolute bad faith arguing at the end.
Mark · 16 December 2025
★★★★★ 1/5
TrustpilotPoor Transparency of Let only Fees BEWARE
I instructed Century 21 Royale Surbiton on a Let Only basis. During the sales process, the Let Only/Tenant Find service was presented to me as "6% + VAT paid once upfront", and my understanding from the documentation provided was that this was a one-off fee for securing a tenant.
Ava · 25 July 2026
★★★★★ 5/5
GoogleI highly recommend C21 Glasgow for anyone looking for accommodation - from start to finish, Asim was incredibly helpful, guiding me through every step of the process with professionalism and patience. His expertise and dedication ensured that I found the perfect flat to suit my needs.
Bilal · 17 April 2025
★★★★★ 5/5
GoogleWorking with Amber from Century 21 Glasgow was an absolute joy! Her professionalism, dedication, and passion for real estate are clearly evident. She made sure every detail was taken care of, making the buying process enjoyable. Her exceptional service deserves recognition!
Anna · 17 April 2025
★★★★★ 5/5
GoogleGood agency. Shoutout to Kelsey in particular, always carries herself well and happy to help
Vito · 23 November 2025
★★★★★ 1/5
TrustpilotCentury 21 Bedford is a scam
Century 21 in Bedford is ran by a scam lord not a landlord, they steal deposits, refuse to provide heating. They will happily illegally let flats with damp, mould and fungus growing in the floors. They refuse to repair anything properly and don't use qualified people to do the repairs.
Andrew · 25 July 2022
Agent replied · 25 October 2024
Good afternoon Andrew,
I can only apologise if you feel you had an unfair experience each branch is an indepentently owned and operated franchise.
I have since spoken to the branch who mentioned you left the apartment a number of months ago due to needing a bigger apartment but they mentioned that the issues you experienced were repaired for you during the tenancy. I am happy to discuss this with you if you prefer?
Regards,
Sam.
★★★★★ 5/5
GoogleCentury 21 Glasgow has been fantastic in managing my investments. From finding the right properties to securing excellent tenants, they’ve been with me every step of the way. Amber has done a wonderful job in ensuring everything runs smoothly. A massive thank you to the team! I highly recommend their services.
Kumar · 27 May 2024
★★★★★ 1/5
TrustpilotHorrific experience
Horrific experience. Used the Cobham branch back in 2024/25 and the deposit was taken by Dylan and never returned. He had not put into the Mydeposits scheme as per contract and now we are missing over £1200.
Customer · 10 April 2026
★★★★★ 1/5
TrustpilotFake Google review
Hi this is Australia, the 21 century hills district, they monitor the Google reviews, whenever they can guess the person leaving bad review or 1-3stars, the principal threatens the person to be sued unless the person put them down asap. Hey Mr M, B! You are not Kim jeong eun, Australia is not North Korea. Australia is a democracy nation, you cannot stop my freedom of speech and words to express through true experiences. I know why you have 4.7 Google review overall, because you threatening people
XxBubblesxX · 22 April 2021
★★★★★ 1/5
TrustpilotMark asked us to do some work for them…
Mark asked us to do some work for them in Chalfont St Peter, did not pay and then closed down. Warning is not to give them credit. We have sent reminders Etc but not replys.
Greenfield · 22 October 2024
★★★★★ 5/5
GoogleFantastic Service , very professional.
Amber was great help and sorted everything for me every fast which i was pleasured about
Oliwia · 17 April 2025
★★★★★ 1/5
TrustpilotAvoid
Just recently rented a property with century 21 (peterborough) trying to get Information, housing issues sorted or even trying to talk to the one person you need to is impossible. Everyone just fobs you off you wait days for a call back or reply. I regret getting a rental through this company and at the point i have been moved in a week and ready to find a new house due to the service. It's shocking.
Chloe · 20 December 2022
Agent replied · 25 October 2024
Good morning Chloe, i have spoken to the office about your review and they have assured me that they have made contact with you. They have sent their apologie as the property manager was out on inspections and couldn't come back to you sooner than he did.
★★★★★ 5/5
GoogleCentury 21 Glasgow manage my Property Portfolio, they provide a comprehensive service in dealing with all aspects of Property Management which allows me to concentrate on further investment and growing my portfolio. Their state of the art Live Mobile App allows me to track my investments making it easier to monitor. It’s a joy to work with the Team at C21, always available 24 Hours, 7 days a week. A Breath of Fresh Air in the world of Estate and Letting Agencies.
A · 14 June 2024
★★★★★ 1/5
TrustpilotThe manager and employees at century 21…
The manager and employees at century 21 are a bunch of rude, incompetant , money grabbers. They tried to charge me £1008 when I left my property. My property was left in excellent condition. New kitchen floor. New living room carpets. Do not rent a property from this company. That is so so bad what they tried to do to me.
Rebecca · 17 January 2022
★★★★★ 1/5
GoogleTo let sign has been put up at my back stairs. It should not be there. My neighbour has already reported it to you and its still there. This should be removed immediately I've phoned you 3 times today and left my number and haven't been contacted. Poor service
Carol · 1 August 2025
★★★★★ 1/5
TrustpilotThieves
Thieves, i have lost all my money with them. Specially Alberto
Pedro · 1 October 2025
Agent replied · 22 October 2025
Good morning. As there is very little context in this review could i please request more information about this review to be sent to info@century21uk.com so we can look in to it further?
★★★★★ 5/5
TrustpilotI dealt with Sunny from Goodmayes…
I dealt with Sunny from Goodmayes branch and found him very helpful throughout. From viewing the property within one hour we had gone to the office done credit check and all other paperwork deposit etc. He said a new kitchen would be fitted in 5 days plus all other jobs and it was even better than I hoped.
Bob · 27 September 2021
★★★★★ 5/5
TrustpilotMaidstone Branch
Maidstone BranchI cannot thank Century 21 enough especially Peter Lott. We had a few bumps along the way but Peter was always on the end of the phone for us and worked tirelessly to ensure we got our little bungalow which we absolutely love. We used this company for our buying and selling and would recommend them to anyone.
MRS · 24 February 2021
★★★★★ 1/5
TrustpilotIllegal eviction! And all belongings disposed
Moved into a studio flat in Bedford at the beginning of October. Signed an assured shorthold tenancy agreement. I went away on the 22nd of to December to spend with family. I came back to the property in the 3rd of January. The hotel style keycard would not let me into the flat. I called Fiona (Aka Amna) who is the wife of the landlords son and acting as an agent. Fiona answered my call and After explaining my situation. She started to laugh and then started to swear . I explained I've got nowhere to go it's 9pm she just swore and like laughed like a child. She then told me all my belongings were thrown in the bin a week ago I checked and didn't see any belongings. . I've been made homeless with no legal prossess followed. Ally possessions thrown in the bin and unrecoverable.
Watib · 5 January 2024
★★★★★ 5/5
TrustpilotAgent Abhi is a true professional
Agent Abhi is a true professional, unique approach to the client and quick resolution of any issues! Highly recommend!
Дмитрий · 6 August 2024
★★★★★ 1/5
TrustpilotAvoid at all costs!
Toowoomba Office staff are rude, argumentative, openly hostile & will use intimidation/threats regularly. When asking questions you can expect to be lied to, harassed and essentially blackmailed into an agreement that won't help & Century 21 won't bother to action on their end anyway. Double check your invoices! Everything is overcharged & padded out!Would never recommend.
Deraj · 3 December 2020
★★★★★ 1/5
TrustpilotAwful customer service
Wow I came in here after having a bad experience with sales staff for lettings. Rude, no customer service at all! They even gave me complaints number and e-mail as if they didn’t really care. So feel as no point of complaining as judging by all the comments both in hs is going to happen.
Suz · 22 October 2022
Agent replied · 25 October 2024
Good Morning, i am so sorry to hear you have experienced this. All of our offices are franchised and this service certainly does not reflect the standard we set. Could you please let me know which office you dealt with and your details in an email to info@century21uk.com and i can look in to it.
Regards
Sam.
★★★★★ 5/5
GoogleI recently sold my property in Stepps through Century 21 Glasgow and I couldn't be happier with the results! They secured an excellent price for my home, well above the home report value. The service was outstanding from start to finish, …
A · 17 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
