Every review we hold for the Gillingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI went to view a property on Tuesday, it went well I liked it so me and my partner decided to fill out the form and apply for the property to rent. We called them two days ago for an update and they said your application looks good the only issue may be your age… baring in mind it is against the law to discriminate against age. So that’s what I told them and they said once the landlord gets back to them we will receive a call back. This morning I get a email saying we can come view the property at 11am because there’s more viewings available as the property hasn’t been sold yet. (I assumed I got the email accidentally and it was sent out to everyone) shortly after I received a call saying the landlord has sold the property to someone he knows. Which was weird to me because online it says it’s available to view today at 11am!!! So I called the lady back and she said ‘oh really that’s weird’. (I knew they only rejected us because of our age and they didn’t have anyone else to rent the property to so they have kept the viewings open. ) she said what’s your name? And then said give me a second.. then she hung up the phone!!!! This is age discrimination and I will be taking this much either because it’s literally against the law!!! It’s hard enough as it is to find a house but then being discriminated! Me and my partner are hard working and earn more than enough to afford the property. The only issue was our age!
Alicja · 14 April 2023
Agent replied · 6 July 2023
We liked you & are sorry the landlord didn't choose you. Please understand that it was not personal. We were inundated with tenants on this property. Two very young girls he felt was not his best option. SORRY
★★★★★ 5/5
GoogleWe sold our property through Hooper Homes. We had another valuation of the property but they offered more than Hooper Homes did. We agreed with the valuation from Hooper Homes as it reflected the property. We listed the property last year and through the pandemic it has been a testing time. Matthew was great in listing the property, the comms, updates and regular visits of the property as it was empty. We had regular emails showing the stats of how well the listing was doing on Rightmove. The most important thing was he kept in regular contact during the process. I would definitely recommend Hooper Homes for the sale of your property - forget the rest!
Jag · 14 April 2022
Agent replied · 6 July 2023
THANK YOU for your kind words & for your valued business.
★★★★★ 5/5
GoogleHooper Homes have helped to sell our property through very difficult circumstances and their service has been amazing. Many thanks to Chris, Charlotte and especially James!
Marty · 16 April 2024
Agent replied · 6 July 2023
THANK YOU Marty it was a pleasure to help you
★★★★★ 5/5
GoogleVery helpfull and profesional in all that they done to ensure moved into the property without any problems.
Would recomend without hesitation.
Many thanks
Paul haynes.
Paul · 17 April 2023
Agent replied · 6 July 2023
Thank you for your kind words sir
★★★★★ 5/5
GoogleWish there would be more stars to give. I have been with the agency for 4.5 years and all I can say that they are ever so friendly and helpful, always available, very professional and reliable. Never had any problem with them and they have truly represented my side not just the Landlady's.
I can highly recommend Hoppers, wish I could've stayed with them on my next tenancy.
A · 14 April 2021
★★★★★ 1/5
GoogleI was asked by a member of staff how could they help me , I told them I was looking for a 1 bedroomed ground floor flat with a garden and that would allow dogs. Her reply was immediately "We have nothing and when they do come in they are like gold dust and go very quickly (and she ended with) you will be very lucky to find anything" (being told this and with the abrupt tone of her voice I then asked another question , but in all honesty I did not want to) "do you have any bungalows please" and after a quick search on her computer she replied "No". I stood there for a few minutes waiting to hear what help and assistance she could give. Realising that she had no enthusiasm or that she could just not be bothered , I asked her "how will I know when you have new properties in I am looking for" and she said "on the internet"
In all honesty I know I won't go back to her as she made no attempt at all to be at all interested.
I was expecting her to take details and keep me in the loop. Nothing at all.
Jay · 16 April 2024
★★★★★ 5/5
FacebookWe sold our house through hooper homes and they were nothing short of a pleasure to work with. Everything was smooth and simplified right from the get go and our sales person Harry was fantastic and charming no wonder the house was sold so quickly - over and above the price we was hoping for! Here's a massive thank you to hooper homes and would highly recommend them!
Coral and Carl
Coral · 3 January 2017
★★★★★ 5/5
GoogleI had one viewing of a property I fell in love with and after a very brief exchange I was offered the property. Really easy and smooth transition, I dealt with a young man named James who was very friendly and professional. Great service and really effortless, thank you guys.
Morgan · 14 April 2023
Agent replied · 6 July 2023
Thank you Morgan for taking the time to give us your 5* review.
★★★★★ 5/5
GoogleContacted Hooper homes for a valuation, Would like to say how knowledgeable Mr Butler is and very prompt, Would recommend this
company to anyone selling a house locally as they seem to know there stuff.
Keep up the good work and thanks a lot for your time.
Wayne.
Wayne · 6 July 2020
★★★★★ 5/5
GoogleThey were very helpful, and tended to all our needs. Charlotte and Cristian were extremely accommodating, and can not praise them enough. One of the very best estate agents I've had the pleasure of dealing with. Please get in contact with them and see for yourselves 😁 …
Liam · 14 April 2020
★★★★★ 5/5
GoogleGenuinely, James at Hooper did everything he possibly could to make the experience quick and easy, can not speak more highly of the team
Kaylon · 16 April 2024
Agent replied · 6 July 2023
Many thanks indeed Kaylon for your lovely review, it means a lot to us. Hope you've settled in nicely.
★★★★★ 5/5
GoogleThank you very much for your help, I probably wouldn't have been able to rent a house without you. You are the best team
Khatia · 16 April 2024
Agent replied · 6 July 2023
Thank you so much for your kind review Khatia. We are so pleased that we let that exceptional property to someone a nice as you.
★★★★★ 5/5
Googlevery nice poeple and welcoming we have been renting of hooper for 10 years and never had a problem
Martin · 16 April 2024
Agent replied · 6 July 2023
THANKS Martin
★★★★★ 1/5
GoogleRing for property they said they will come back. They never, when i ring back again after week they said property is gone.
Its not professional.
MNS · 14 April 2023
Agent replied · 24 August 2024
Sorry we were unable to reach out to you in the way you expected.
★★★★★ 5/5
FacebookI’ve been letting out properties with Hooper Homes for well over 10+ years.
During our time I’ve always had the utter most respect from all of the Team at Hooper Homes.
Selling or renting via Hooper Homes is not only a breeze but rest assured the Team do know what they are doing, my properties have been managed extremely well and when I did sell a house through Hooper Homes the whole process was absolutely hassle free.
I would like to personally thank the Team on their honesty and hard work in ensuring a great result every time.
Tish · 18 January 2018
★★★★★ 5/5
FacebookI brought my first house with hopper homes last year. We dealt mainly with Harry he was fantastic and his customer service is excellent! He was very good at keeping us up to date with everything and arranged for us to have extra viewings even after our offer was expected. Harry also advised us on a solicitor to go with who was also very good. I would recommend Hooper Homes to anyone and was extremely happy with the service provided. �
Sophie · 3 January 2017
★★★★★ 1/5
GoogleRing for property they said they will come back. They never, when i ring back again after week they said property is gone.
Its not professional.
Muddassar · 8 November 2022
Agent replied · 6 July 2023
Sorry we were unable to reach out to you in the way you expected.
★★★★★ 5/5
FacebookWanted to look at a bungalow for sale but this estate agent doesn't do weekend viewings! For somebody that is travelling a long distance, I was offered late Friday or early Monday - absolute rubbish! If you want to sell, you have to accommodate the prospective buyer. I notice the 5* ratings are all old.
Baz · 7 November 2022
★★★★★ 1/5
GoogleThe man was very rude to me I haven't had hot water for 7weeks now and there not doing anything about it
David · 14 April 2022
Agent replied · 6 July 2023
You don't pay your bills so it's not surprising the company cut off your gas supply.
★★★★★ 1/5
GoogleArrogant unfriendly estate agent, preying on naivety and only interested in their profit. Classic example of why people think estate agents are snakes in suits.
Steve · 14 April 2021
Agent replied · 6 July 2023
We are saddened & disappointed with your review.
Sorry our honest view offended you & we hope you achieve what you want for your property.
★★★★★ 5/5
GoogleAll my rentals and property sales have been through hooper homes - always been seamless and easy to work with. Have recommended to friends and family multiple times
Harland · 17 April 2023
★★★★★ 2/5
GoogleBathroom ceiling came in on us and it took ages to have someone fix it. So many other issues went ignored for the whole time I lived in one of their flats. Then took the whole deposit for "cleaning" and replacing a carpet.
Shane · 14 April 2021
★★★★★ 5/5
FacebookBrought my first home with hooper homes I found them to be the most helpful of all the estate agents I had contacted they explained everything and were always at the end of the phone. They made it a easy and hassle free transaction.
Rob · 3 January 2017
★★★★★ 1/5
GoogleLook elsewhere…. Trust me.
Reece · 29 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
