Every review we hold for the Gerrards Cross office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving worked closely with Jenny and Dane for the past few years, our house hunting together has been an adventure in itself. Both Jenny and Dane cannot do enough for their clients. They are professional, thoughtful and really do love their jobs. Andrew is also very good. Whilst we did not see as much of him, he definitely made the effort when the time was right. Hamptons is top 3 in GX for a reason. Thanks to all.
Sonia · 26 December 2024
Agent replied · 8 December 2024
Thank you for your wonderful review Sonia. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleIf I could give a higher score than five out of five I absolutely would. The level of professionalism and communication by Hamptons GX and specifically Andrew Riley was exceptional.
The communication efforts are by far what sets Hamptons aside from any other Agent I've dealt with and made a huge difference in providing clarity when this can often be lacking from solicitors/lenders and other stakeholders involved.
If you're selling / buying in this area you don't need to look any further than Hamptons
Ally · 28 August 2024
Agent replied · 24 August 2024
Thank you for your review Ally. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleI recently helped my mother-in-law sell her house in Chalfont St Peter. We looked at a number of agents and chose Hamptons largely because of our initial contact with Dane Spelina. Dane was very clear on how Hamptons operate, produced a wonderful brochure, achieved a good sale price and was always available to smooth out any queries. He is very personable and nothing was ever too much trouble. He made the process very straightforward for my elderly mother-in-law and I would certainly recommend Dane and Hamptons to anyone else hoping to sell in the area. Dane was well supported in this sale by others in the office, Sally and Andrew. Many thanks Hamptons!
Pete · 21 October 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us a review Pete. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleA fantastic buying experience! Jenny and Andrew were amazing throughout the process and were excellent as a go between- any queries were promptly attended to which led to the buying process from offer to completion in n the shortest possible time. Jenny was especially helpful in providing details and advice of local tradespeople that allowed us to settle in our new environment quicker. The downsizing from a large 4bed house to an apartment would have been too stressful otherwise! Thanks a lot Jenny and Andrew for holding our hands during the process.
Hitesh · 18 June 2023
Agent replied · 17 June 2024
Thank you for your wonderful review Hitesh. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleWe purchased a house through Hamptons Gerrards Cross. Sally & Andrew were excellent to work with, providing regular updates throughout. Buying a house can full of uncertainties and as the agents are working for the sellers it can be a worrying time when purchasing however I cannot recommend the team enough as they did everything they could to make sure all parties were well informed and made the process as easy and stress free as possible.
Peter · 18 June 2023
Agent replied · 17 June 2024
Thank you for your wonderful review Peter. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleAndrew and the team did a fantastic job selling my property in Chalfont St Peter, they went above and beyond throughout the process, and delivered on everything. Thank you Hamptons GX, you nailed it!!
Adam · 16 April 2025
Agent replied · 24 August 2024
Thank you for the great feedback Adam. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Gerrards Cross was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleHighly recommend!! 5* quality service!!
Dane and colleagues have been a pleasure to work with. Professional, polite and on the ball throughout. Their attention to detail and communication with all parties has been exceptional. Many thanks to Dane and the team for their continued hard work.
Christopher · 27 September 2024
Agent replied · 11 November 2024
Thank you for your wonderful review Christopher. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleA big thank you to Andrew Riley of Hamptons Gerrards Cross for his total professionalism and reliable care and advice. We are very grateful
David and Jane Redman
Jane · 16 April 2025
Agent replied · 24 August 2024
Thank you for your wonderful review Jane. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 1/5
GoogleAbsolute waste of time. Have registered over the phone numerous times with various members of staff who promise to alert me of relevant properties via email however, nothing is ever is sent. I only find out they have a new instruction is via rightmove. When you call them to request a viewing no one comes back to you either. On one property I had to call 3 times Frankly i dont understand why anyone would want to instruct these people as they make no effort whatsoever to sell your home.
A · 26 November 2024
Agent replied · 8 December 2024
Hi, we sincerely apologise that this is what you experienced. This is not the standard Hamptons Estate Agents Gerrards Cross sets. Please could you send us an email to Customercare@hamptons.co.uk, so we can get in contact with you. Thank you.
★★★★★ 1/5
GoogleI have been a good paying customer of Hamptons at the top end of the rental market for over 4 years. I gave birth to my daughter January this year to return home from the hospital to a stone cold house in the middle of a very cold winter. 22 visits from various contractors later, the heating was never fixed and we were threatened with action against us for breaking it. I had men marching through my bedroom to check on the radiators during a very private period of time for me with my baby.
No sympathy, no advice. I was spoken to like I was a complete idiot. No apologies. It was like talking to an answering machine. I had to call and demand or beg that something is done about the heating, otherwise I heard nothing for days and days. After escalating a formal complaint, I was told that service was absolutely spot on and to provide more information. I’ve never received a formal apology.
After we moved out the misguidance continued. Our undisputed deposit which should have been returned within ten days only got paid to us after nearly 3 months and only after I logged it with TDS. Otherwise I was told to wait until the landlord said I could have it back. This advice from Hamptons was in fact in breach of the tenancy deposit agreement.
Terrible experience, felt l was treated as a nuisance, not a customer. The management team is extremely rude and lack any kind of humanity. They will try to misguide you whenever they can to protect the landlord’s whim to save a penny or to simply annoy you. There is no fairness when it comes to the tenant. Be prepared to having to resort to legal means to receive basic rights as a Tennant.
The only person who completely stands out is Richard, the leader of the management team. Once I got talking to him, I started getting solutions. He is very personable and sensible. Strange that the rest of the team is impossible to deal with.
Katya · 19 June 2019
Agent replied · 17 June 2024
Thank you for you review, I would like to note this page is for our Sales department who are naturally disappointed to receive a 1* review regarding a service not provided by them. I have however looked into your experience with us and can see a formal complaint was raised and responded to in line with our procedures. After you requested escalation the team requested further information but received no further response you. It is clear we have fallen short of your expectations but can see the team both in property management and customer care worked hard to try and help you resolve this matter and ensured your were released from your tenancy early and compensated appropriately. We acted with your best intentions at all times and provided a copious amount of support and assistance during what we know was a difficult situation. Should you wish to discuss this any further we would welcome you to contact customercare@hamptons-int.com
★★★★★ 5/5
GoogleAndrew Riley and his team are a tremendously helpful, dedicated and committed group of professionals who were enormously helpful to us. From a customer service perspective I cannot imagine that Gerrards Cross can offer a more impressive real estate agent service. Each member of the team is quite passionately driven to assist and guide their customer base through the sale / buying process. They are constantly striving to improve and fine-tune their offering and it results in an overall experience which is second-to-none. The team is highly motivated, knowledgeable and professional.
William · 19 June 2019
Agent replied · 17 June 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team had such a positive impact on your experience with us. Our teams work incredibly hard and I am particularly pleased to hear you feel the team are motivated, dedicated and provided a service hard to bear. We take great pride in our people and very much look forward to sharing this feedback with the team. Thank you again!
★★★★★ 5/5
GoogleWe bought our house through Hamptons GX and have just exchanged today. Jatinder, Andrew and Dane were all fantastic. Getting over the final fence for a house move can be stressful and exhausting but we felt incredibly supported by the Hamptons team; they took the sting out of the process by going above and beyond to make sure that timelines aligned, paperwork was signed and we secured the house of our dreams. Cannot recommend these guys highly enough.
AMY · 13 November 2019
Agent replied · 11 November 2024
Thank you for leaving us a review. Customer service is very important to us and we are delighted to receive such positive feedback about the team in Gerrards Cross. It is particularly wonderful to hear that you felt supported throughout and Jatinder, Andrew and Dane went above and beyond to assist in ensuring the transaction went through successfully. We take great pride in our people and look forward to sharing your review with the whole team. Thank you again!
★★★★★ 5/5
GoogleWe bought our house through Hamptons GX and have just exchanged today. Jatinder, Andrew and Dane were all fantastic. Getting over the final fence for a house move can be stressful and exhausting but we felt incredibly supported by the Hamptons team; they took the sting out of the process by going above and beyond to make sure that timelines aligned, paperwork was signed and we secured the house of our dreams. Cannot recommend these guys highly enough.
Giant · 19 June 2019
Agent replied · 17 June 2024
Thank you for leaving us a review. Customer service is very important to us and we are delighted to receive such positive feedback about the team in Gerrards Cross. It is particularly wonderful to hear that you felt supported throughout and Jatinder, Andrew and Dane went above and beyond to assist in ensuring the transaction went through successfully. We take great pride in our people and look forward to sharing your review with the whole team. Thank you again!
★★★★★ 5/5
GoogleAndrew and Jatinder were absolutely amazing, they were there from start to finish and always available throughout the process.
They had a real sales strategy that was best for both buyer and seller. I would definitely recommend Hamptons to anyone buying or selling in the Gerrards Cross area; patient, knowledgeable and just good guys.
Ross · 18 June 2023
Agent replied · 17 June 2024
Thank you for your positive feedback of Hamptons Estate Agents Gerrards Cross. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
★★★★★ 5/5
GoogleWonderful estate agents that found us our perfect long term home. They helped us every step of the way and once we moved in also put us in touch with helpful trades people in the area. Wonderful, friendly team. A special thank you to Jenny and Andrew. We love our new home.
Helen · 23 July 2023
Agent replied · 17 June 2024
Hi there Helen, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
★★★★★ 5/5
GoogleHi Hayley
We met the wonderful and amazing Hayley really we kept talking about your politeness, presentations, help, advice, supporting. We felt you are members of the family sharing the goodness of the property. Really appreciate your kind gesture.
You have our family regards and good luck
Mohamed · 15 October 2025
Agent replied · 12 November 2025
Thank you so much for your kind words and for recognizing our team member, Hayley! It means the world to us that you felt like family while at our property. Your appreciation and support are greatly appreciated. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBought my house with Hayley Knowles as the agent. Great communication throughout which was is what set her apart. She keeps you up to date and proved very helpful facilitating discussions via the solicitor and seller.
James · 16 January 2026
Agent replied · 16 April 2026
Thank you for your review! We're thrilled to hear that Hayley's excellent communication and support made your home buying process smooth. We strive to provide top-notch service at all times. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAndy, Sally, Dane and Jatinder very responsive and professional. Thank you for the great communication and regular updates throughout the process.
Particular thanks to Sally and Dane who were so respectful, and nothing was too …
Neil · 16 April 2024
Agent replied · 17 June 2024
Thank you for your review Neil. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleWonderful friendly and efficient team in Gerrards Cross. Andrew has been particularly helpful in advising me on my property plans and is highly professional and discreet with clients.
Marianne · 28 August 2024
Agent replied · 24 August 2024
Thank you for your wonderful review. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleExcellent service and support! Special thanks to John Gracia for helping us find a great house. Highly recommend!
Raj · 26 December 2024
Agent replied · 26 December 2024
Thank you for your review Raj. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleAndrew and the team have just sold my elderly father's house in Gerrards Cross. We swapped from another agent and were immediately impressed with Hampton's proactivity, knowledge of the market and likely buyers and also their overall very personable approach. They went the extra mile to keep everyone informed of progress throughout and were extremely thoughtful and sensitive to my father's situation. I thoroughly recommend them.
Juliet · 19 June 2019
Agent replied · 17 June 2024
Thank you for leaving us a review. Customer service is very important to us and we are thrilled to receive such fantastic feedback about the team in Gerrards Cross. It is particularly wonderful to hear you felt supported throughout the process and were offered relevant and helpful advice. Thank you again, we look forward to sharing your review with the team.
★★★★★ 5/5
GoogleAndrew Riley and his team , know the GX housing market intimately and provide excellent advice . They are efficient , professional and courteous.
They managed the sale of property through challenging market conditions. I recommend them
Ian · 21 October 2023
Agent replied · 17 June 2024
Hi Ian! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
★★★★★ 5/5
GoogleWe have bought and sold through Hamptons, Gerrards Cross on several occasions. Through their hard work & personal approach, they have consistently been brilliant. We simply wouldn’t sell through anyone else. Special thanks to Andrew & Jatinder for ultimately being awesome!
Jayne · 18 June 2023
Agent replied · 17 June 2024
Hi Jayne! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
★★★★★ 5/5
GoogleIn the end I didn’t purchase a property from Hamptons but the customer service from Andrew was excellent. He genuinely wanted to understand the type of property I was looking for and listened. He then sent through a variety of properties which all did fit the specification. Andrew was knowledgeable, forthcoming but honest in his approach when I viewed the properties.
Simon · 18 June 2020
Agent replied · 17 June 2024
Thank you for leaving us a review Simon, we are delighted to hear that Andrew provided you with such a high level of customer service. In particular, it is wonderful to hear you felt Andrew listened to your requirements and was honest in his approach. Feedback of this nature is very important to us and we look forward to sharing your review with him, thank you again.
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