Leaders Gedling reviews

Hi Shruti, we regret to read your comments and are saddened that our team in Nottingham have received a low star rating, apologies we haven't been able to respond to this review sooner. After inputting your name into our records we aren’t able to locate any record of you registered with the team in Nottingham and after speaking with the team they don’t recall dealing with you. We would like to have a better understanding of why you felt the service you received was poor and we really want to see if there is any way we can turn your experience with us around. If you are willing to do so then when you get the opportunity please reach out to us on 01344758596 or alternatively write to us at customerservice@leaders.co.uk. Kind Regards, Leaders

Hi Rebecca it’s a shame to see that our team in Nottingham have received a low star rating. We can see that this is the second review you've left for the team it can be noted that we have acknowledged your concerns previously and understand you were given a copy of our complaints process to raise your concerns but don’t believe you have yet done this. Should you wish for your issues to be investigated internally then please write to us at customerservice@leaders.co.uk and we’ll be happy to look into them. At this point we’d like to offer our apologies again for any disappointment that’s been caused and that you feel the service received hasn’t been up to the high standards expected of us here at Leaders. Kind Regards, Leaders

We're saddened to see that our team in Nottingham have received a low star rating; our apologies we haven't been able to respond sooner. If you could provide more information to us we would like to know whether there is anything we can do to improve your experience and amend our services moving forward. Please either reach out to us via email at customerservice@leaders.co.uk or contact us on 01344758596 as we'd be more than happy to discuss this with you. Kind Regards, Leaders

Hi Richard, thank you for taking the time to leave us a review following your experience with the team at Nottingham. We're really happy that the team have been able to achieve such a high star rating. If there is anything further we can do to assist then please do not hesitate to get in touch. Kind Regards, Leaders

Hi Max, thank you for taking the time to leave us feedback about your experience with us. We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like to investigate your feedback further and look into what went wrong so we are able to work towards a resolution. If you are willing, please reach out to the branch manager directly to discuss this further, or alternatively contact us at customerservice@leaders.co.uk. Many thanks, Leaders

Sian Bellamy, thank you for the high star rating!