Trusted Agent profile · Gateshead
★★★★★
1,225 reviews across 2 platforms
425 Durham Road, Low Fell, NE9 5AN, Gateshead, NE9 5AN
Pattinson's office in Gateshead, at 425 Durham Road, is rated 4.3 out of 5 across 1,225 reviews on two platforms, including 91 Google reviews rated 4.6.
Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
5/5
TrustpilotCarly from Washington
Carly from Washington recently done my house valuation,during the visit to my house she was very friendly, professional and passionate for her work. While explaining what she would be doing and answering any questions I had.Would highly recommend.
5/5
TrustpilotAbove and beyond
Excellent customer service went above and beyond what I would have expected them to do for what I had asked for. Would highly recommend and will look to use them in the future!!
5/5
TrustpilotExcellent Service from start to finish
Excellent Service from start to finish. They say that selling a house can be one of the most stressful things you can do but the Pattinson team made it as pain free as it could possibly be.
1/5
TrustpilotUsed tenant finder service
Used tenant finder service. Promised the world and delivered an appalling service. No effective communication, lost keys, didn't seem in the least bit bothered about finding a tenant despite saying they would have one found within a week!
5/5
TrustpilotExcellent service from Kimberley
Excellent service from Kimberley at the Washington branch. Very friendly, chased up the sellers to speed up the progress of the sale, returned calls and emails promptly and answered queries. On completion day eased the nerves that they sale would go through on that day.
5/5
TrustpilotStress free and friendly service
From start to finish we had nothing but a positive experience. Michael who came to value our home was polite, chatty and friendly. Super fast service when we reported an issue with the sales board! Kept us informed and up to date at all times. If I was to ever move again I’d 100% go back to Pattinson's! Thank you
5/5
TrustpilotGreat customer service/Communication
First time buyers me and my boyfriend. Contacting for property information and Helen Widdowson couldn’t have been a bigger help, clear, honest and very forth coming with information. Then connecting us to Mortgage Advisor Carol Emmerson who again couldn’t have been more honest and helpful. Both keep in contact to make our house buying journey so easy.
5/5
TrustpilotExcellent team!
Very happy experience thus far with Pattinsons. I'm planning a big move from Cornwall to Northumberland and everyone I have spoken to at Pattinsons so far have been really helpful and friendly. A relaxed and professional approach is always likely to end in a sale so well done to your staff.
5/5
TrustpilotPattinson staff are excellent
Pattinson staff are very helpful, professional and excellent . We have been with them for almost a year as investors. Sam has worked hard and secured a few properties for us. Their attitude is excellent
5/5
TrustpilotWashington branch carly
Dureing difficult family time , i cant praise carly list and the washington branch for there help and proffesionalism dureing the sale of my home above and beyond what i expected special lady and team
5/5
TrustpilotAs first time buyers
As first time buyers, Faith really held our hands and constantly sent through potential properties until we found the perfect one. Great communication and availability, great support and a great result.Thank you!
5/5
TrustpilotOur house had been up for sale with a…
Our house had been up for sale with a local agent foe 16weeks with hardly any interest. After moving to Pattinsons the have had 2 offers within a month. The staff are very friendly and helpful. It has certainly help ease what is a very stressful time.Thank you
5/5
TrustpilotEmma and Dean have been absolutely…
Emma and Dean have been absolutely amazing throughout are full sale! Always took the time to talk to us about what was happening next they’re amazing! Can’t thank them enough:)
5/5
TrustpilotHouse sale
Very helpful staff at the whickham branch, tia smearing kept us informed ever step of the way. House sale went with no problem s at all. Would use them again.
2/5
TrustpilotWas brilliant until the after sales
Was brilliant until the after sales. Do not use the recommended solicitor. The recommended solicitor is very poor customer service.
5/5
TrustpilotI had a really good experience with Keri…
I had a really good experience with Pattinson's in gosforth. They were very helpful throughout the process of moving and were able to find all the answers to my questions. They also managed to organise for me to be called by the tenant shop for me to organise my bills.
5/5
TrustpilotWelcoming
Welcoming, professional alert to what my requirements were. Wouldn’t hesitate to recommend this company. Helen the office manager was a pleasure to deal with and speak with Nice change not just to be rerouted to a website and speak with real people who want to understand and help. 5 Stars all the way
5/5
TrustpilotThey kept intouch through of the full…
They kept intouch through of the full progress even though I was ringing them nearly everyday
5/5
TrustpilotPattinsons have been fantastic
Pattinsons have been fantastic throughout the whole process of my property sale, would highly recommend
5/5
TrustpilotJoanne was brilliant
Joanne was brilliant. Very good service.
5/5
TrustpilotAmazing staff
All the staff have gone out of their way to help us with our rental arrangements. They have always been professional and kept in touch throughout our negotiations.
1/5
TrustpilotUnhelpful and rude employees
Have been contacting this company for repairs for a month now and they keep sending people to look at the property but not doing any repairs. The customer service are rude and just want to get you off the phone as soon as possible.
5/5
TrustpilotDedicated staff
One couldn't ask for a more attentive, dedicated team; and I am a happier renter because of that.
1/5
TrustpilotArrived 45 mins late
Arrived 45 mins late. No apology. Thought my 3 bed detached was a 2 bed semi. Just awful. Avoid
Good morning, I'm sorry to hear that you found our services unsatisfactory. If you could please email socialmedia@pattinson.co.uk with more information so that this issue can be looked into further.
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