Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAwful experience
I was reduced to tears by Louise Wilkinson from the Blyth branch , she insinuated that it was my fault that the completion was taking so long. I told her she was driving me to suicide with her nasty remarks on every phone call and she told the solicitor to stop the sale saying I was not of sound mind. The sale of my flat went through. Bitter woman .... Also lied about the fees, was £800 more... I have never dealt with such nasty estate agents
Gillian · 9 October 2021
Agent replied · 27 October 2024
Hi Gillian, we are sorry that you have not had the experience we would expect from our team. We would take this matter incredibly seriously, given the content of your review, we would like to reach out to you as a matter of urgency. Could we ask that you kindly share more information like the property address and any contact information you would like to share with us? Please send to socialmedia@pattinson.co.uk
★★★★★ 5/5
TrustpilotDealt with Carly and cannot fault her…
Dealt with Carly and cannot fault her quick and easy offer such was accepted, very genuine person. The office was spot on as well missed a call and happened to be walking passed the Washington branch and they knew exactly what I was there for by a brief description 2 days later. Great service all not could not be faulted.
Steven · 1 May 2022
★★★★★ 5/5
TrustpilotPerfect
Sheila was always lovely to deal with and chased my queries up straight away, and Darren really impressed me when he came to do the valuation - really good local knowledge and enthusiasm for his work. Couldn't fault Pattinson's West Road branch at all.
Vicci · 19 October 2023
★★★★★ 5/5
TrustpilotA good start
Im at the start of the tenancy when im writing this. Process is going without a problem so far.Staff is friendly and flexible. Referencing was quick and straight forward.
Damith · 14 August 2024
★★★★★ 5/5
Trustpilot5* house sale
Would just like to say a massive thank you to Keith Pattinson for a smooth sale of our house they acted in a timely & professional manner & nothing was a bother when I needed help it was all dealt with from start to completion in less than 14 weeks very friendly staff would defiantly recommend thanks againMrs Maclauchlan
Mr · 28 May 2022
★★★★★ 5/5
TrustpilotI Would like to thank Pattiinson estate…
I Would like to thank Pattiinson estate agents fawcett street branch for there helpIn particular Pauline Hellens who was most helpful With her knowledge and expertise we found her Warm helpful and a joy to know
Mr · 5 April 2024
★★★★★ 5/5
GoogleExcellent service from Pattinson’s !!
Highly recommend using them as from start to finish I was constantly updated by Jessica Loftus who I have to say is an asset to the company. We had quite a tricky sale and the way she handled it and managed to secure the deal was very professional.
Thanks to all the team for all their hardwork but had to mention Jessica as she went above and beyond.
Tommy · 11 October 2024
★★★★★ 1/5
TrustpilotWorst experience of my life
At the start I was asked if I wanted them to provide a solicitor and said that I would get my own but when the paperwork arrived it had the name and address of a solicitor recommended by them. I foolishly accepted this (without looking at reviews) as I did not think they would recommend a bad solicitor. I was very wrong. She was impossible to get in touch with by phone, I have never heard her voice yet. Pattinsons got in touch to ask if the buyers could move into my house (on licence) as they were sitting in the street with a furniture van full of furniture and 2 dogs. I agreed to this as I thought the money would go through in the next 24 hours and I had already moved out 4 days before and was living with my sister. It took 15 days for the sale and purchase to be completed and another 5 days before money went into my bank. This was all the fault of the solicitor that was recommended by Pattinsons as the buyers were keen to pay the money as soon as possible but they ended up paying stamp duty due to the delay. They moved in on 22 June and thought it would be settled by the end of the month. I have never had so many sleepless nights and stress and complained to Pattinsons and was told that nothing was their fault and to complain to the solicitors. They did have some sympathy for my predicament but were not accepting any blame. I am just glad it is all over with now and I will never move again.
Elsie · 27 July 2021
Agent replied · 27 October 2024
Thank you for your comments and once again I would like to reaffirm as already previously stated the problems regarding your solicitor must be directed to them initially by raising a complaint and then you will have the opportunity of seeking further resolution with the Law Society. I am aware that Danielle gave you her full support as a sales negotiator and all agreements and contracts that you agreed regarding the buyers moving into the property prior to completion comes under the direction of you yourself and your lawyer.Buying and selling a property can be extremely stressful for individuals and we fully appreciate that. However we are not lawyers and therefore anything contractual has to come via the lawyer and this is where you need to direct your complaint. As you will see from other reviews we at Low Fell pride ourselves on customer service, and I believe as Branch Manager we delivered this. Our role is negotiating of the buying and selling of a property along with sale progression all of which we did to a very high standard.I do wish you well in the future and enjoy your new home.
★★★★★ 5/5
TrustpilotThe experience has been smooth and…
The experience has been smooth and stress free,there was no problem in the process.Elosie and the team are superbI will recommend this firm to friends and family.
Toyin · 24 August 2024
★★★★★ 5/5
TrustpilotExceptional service
The service we received was second-to-none, from the initial phone calls to finalising our lease. Sara, Alison and Stephanie particularly were great. They kept us informed every step of the way, either by telephone or email. Can't thank them enough.
Nathalie · 10 October 2024
Agent replied · 27 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotFriendly and Kind
Carly went above and beyond to help me get a viewing. She called the vendor and persuaded him to let us go within an hour. Carly has a friendly kind manner. I felt at ease talking about what I wanted out of my new home.
Jask · 9 August 2023
★★★★★ 1/5
TrustpilotUnprofessional approach
Legal pack sent 2 weeks into viewing. When I asked can I not sell without a electrical safety certificate and sell it as is even though the solicitors said I could Pattinson said its law to have electrical certificate. Long story short wasted my time and very unprofessional. Got a phone call recently from them to say I can sell without....really fuming
Penny · 13 July 2023
Agent replied · 27 October 2024
Hi Penny. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further
★★★★★ 1/5
TrustpilotThe worst experience ever!!
The worst experience ever!! I have bought a property via auction but no one mentioned that it is a retirement property and I am far away from meeting the age criteria. Despite they had my date of birth and knew I am only 21 years old they sent me a contact to sign and changed me the reservation fee of 6k and they doesn't want to refund me. I am ready to sue them for misleading of information and misrepresentation.
Andrei · 5 May 2021
Agent replied · 27 October 2024
We are sorry to learn that you are less than satisfied with the service you received, if you could please email auction@pattinson.co.uk we will certainly provide you with a full response.
★★★★★ 1/5
TrustpilotLaw abiding citizens on universal credit refused
I enquired about a 3 bed property. My husband works fulltime and we have two young children and we are on universal credit. I was told that the landlord would not accept anyone on universal credit. I rang the agent to clarify that we couldn't even apply for the property because we are receiving universal credit. The agent said that they were sorry and it was the landlord's decision. We have always paid our rent, we have clear DBS checks we haven't ever had a speeding ticket and we would have had good references from our current landlord. I thought discriminating against DSS is unlawful.
L · 30 April 2021
Agent replied · 27 October 2024
Thank you for your feedback. Our referencing criteria requires a homeowner guarantor if you do not meet the affordability requirements for the property or if you are on Universal Credit. If you are unable to provide a guarantor who meets the referencing criteria, we would unfortunately be unable to proceed with your application. Please contact lettings@pattinson.co.uk if you would like to provide any further specifics about which property you are referring to.
★★★★★ 4/5
TrustpilotExperience with Pattinson
My experience with Pattinson was great. Although it started slow , but on review, Helen Widdowson was understanding and supportive and in fact , managed to bring a buyer in , within a week’s time , which was amazing. Thank you Helen and team for getting us sold and move into our new nest. Happy days and best wishes. Rebecca Gill
Dr · 6 October 2021
★★★★★ 1/5
TrustpilotAbsolutely not professional and by far…
Absolutely not professional and by far worst auction firm which I have had to deal with it. Cosidering I have bought house previously in auction. I have been misled by the Pattinson by not providing the necesary documents related to the house, considering the 6k of fee which they are getting. I'll add I have emil to the firm. As requested on google reviews by them. Unless they're going to pay the money which I spent.
Baki · 18 July 2024
★★★★★ 1/5
TrustpilotPoor experience
Poor experience, phones not answered if they want to avoid speaking to you. Inflexible and refused to extend auction date until lockdown ended even though police were refusing entry to the village my property was for sale in - to maintain lockdown rules. Plus I reported the board with web details on missing after only a few days. Pattinsons offered to replace it only when I made a fuss about ineffective marketing of the property - BTW they insisted the marketing was completely effective. I allowed myself to be talked into selling with them despite initial misgivings. Entirely my own fault, should've listened to my gut! I own other properties and am certain they will be seeing no more of my business. I don't feel they are acting for me at all and don't feel in control of the property I own through their online auction process.
Julie · 22 February 2021
Agent replied · 27 October 2024
Hello Julie,I'm sorry to hear you feel like you have not had a positive experience with us. After looking into this, I can see that our staff did respond in full to your query within 6 working hours, and we also have record that we did agree to extend this the first auction cycle, despite recommending that this would not be the best course of action for your property. We have also offered to ask our local agent to replace the board as soon as we were aware of the issue. We understand that the current lockdown may impact viewings, however we can confirm that every party who has requested to view has been able to do so successfully, so no viewing opportunities have been missed. We have marketed your property extensively across 7 online platforms as well as marketing internally to our client list. We apologise if you feel like you have been misled, and please do feel free to contact us directly if you would like to discuss any of these issues further.
★★★★★ 1/5
TrustpilotVery Rude and Unprofessional
Terrible experience with incredibly rude staff.Not being familiar with auction purchases I rang up hoping for some helpful instruction but instead got through to Vinny Dadhria who was very rude and unhelpful. Further to that once logged into my account they had left rude comments about me in the notes on the property.This is incredibly unprofessional and has ultimately put us off progressing with any purchases with this company.
Ross · 21 October 2022
Agent replied · 27 October 2024
Hi Ross. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address and the email address or contact number for yourself? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 1/5
TrustpilotPredatory
Predatory, excessive and misleading fees structure for auctions. Most auction houses charge 2% of sale price. Pattinson loaded 7.8% in various charges. £23,400 for an online only auction. Should be regulated, fined and disbarred.
Bingo · 12 December 2024
Agent replied · 22 December 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
★★★★★ 1/5
TrustpilotFeels very scammy
Feels very scammy. The moment we purchased, they sent us an invoice for £10,500 more than we had agreed on the phone with their sales rep, and then immediatley threatened to sue us for the extra money. Was also difficult to get them to send official invoices, but they did send requests for money in emails that were added up incorrectly, causing delays. Expect high pressure sales tactics and no mention of the real fees, which start at 6% of the property price. Do not assume something is true just because they told you it on the phone or face to face. Get everything in writing before you register on their portal.I hope the time i spent on this prevents someone else from being a victim. Im sure i wasn't the first person they played these games with.
Matt · 20 November 2020
Agent replied · 27 October 2024
We are sorry to learn that you are less than satisfied with the service you received, if you could provide us with further information by emailing auction@pattinson.co.uk we will certainly look into this and provide you with a full response.
★★★★★ 5/5
TrustpilotSmooth move-in!
The renting process was smooth since the start, since the day I contacted them. Our agent Eloise Wallace was very responsive and helpful throughout and promptly replied to all our queries, and honestly made it very easy and simple for us. Moved us in on our desired date :) Would definitely recommend Pattinson!
Sanjana · 31 August 2022
★★★★★ 1/5
TrustpilotNo heating for nearly 7 weeks
Extremely disappointed. We have been without heating for almost 7 weeks now and seem to be getting nowhere with this company. We threatened to cancel our standing order and still nothing. Unfortunately we have still made payment as we don't think it's fair that our credit rating should be affected, so we'll probably still get nothing done in October as our payment has been made. We contacted them on 31/08 about our heating and water and fair enough, the water got sorted quickly, but my little girl who is unwell has still had to freeze for however long it will take to get this resolved. Looking to make a formal complaint as this is unacceptable. We were promised that someone would come out for our heating last week regardless of if the landlord approved it or not but have had no response since.
Jazzmin · 8 October 2020
Agent replied · 27 October 2024
Good Morning,Following your report of a problem, the contractor attended and found an issue with the pressure dropping. The only way to restore hot water to the property was to remove the link to the central heating. The contractor believes the cause of the pressure dropping is a leak underneath the floor. As the property has laminate flooring throughout, he would need to take up the flooring until the leak was located. We have tried contacting your downstairs neighbour multiple times to see if we could gain access to their property to identify the location of the leak. Unfortunately, we have not been able to gain access. As we have not been able to contact your neighbour, the contractor has been instructed to lift up the laminate flooring to try and identify the leak. We are more than happy to supply electric heaters should you require and these are available on request, free of charge, via the maintenance team until the issue is resolved.
★★★★★ 5/5
TrustpilotJamie Millen
Emailed:Hi JamieI would like to thank you for your help and hard work in selling 30 Deanery Street in February 2024.I know that my financial position and the minimum amount I required from the sale made it difficult for you to negotiate with interested parties. Despite the lack of interest, low bids and the constraints I put on you, you did not give up and for that I am grateful.In the end I got a satisfactory outcome and that is down to your persistence and professionalism.Thanks againCharlie Errington
Charlie · 4 April 2024
★★★★★ 1/5
TrustpilotBooked at 11am slot for a viewing got a…
Booked at 11am slot for a viewing got a phone call of agent to change it to 11.15 so we turned up at 11.10 and waited no one there so phoned them to be told we had booked 2 appointments (Why would we need 2 ) so missed our viewing all because of your staff not having the commen Sence to change appointment times after phone call then they had the audasity to blame us for booking 2 no u changed it not our fault they wouldn't even own up to there mistake mistakes happen but I'm not happy when u try and blame the other party if this is the attitude they have can u imagine wat hassle they would be if u needed out of them your company needs staff retraining and they need to learn when they have made a mistake I will NEVER try to book another viewing through you again and I'll warn anyone I know against you
Lisa · 21 September 2020
Agent replied · 27 October 2024
Hi Lisa, I'm very sorry that you have found our services to be unsatisfactory. Please could you email socialmedia@pattinson.co.uk with more information about who you have spoken with etc so we can look further into your experience with us. Many thanks.
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