Trusted Agent profile · Gateshead
★★★★★
1,174 reviews across 2 platforms
425 Durham Road, Low Fell, Gateshead, NE9 5AN
Pattinson Estate Agents's office in Gateshead, at 425 Durham Road, is rated 4.3 out of 5 across 1,174 reviews on two platforms, including 91 Google reviews rated 4.6.
Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
5/5
TrustpilotHonestly the staff are amazing…
Honestly the staff are amazing especially Carly and Kimberly they helped us with everything, as we had some problems but they resolved them immediately, got the price we wanted also within 1-2 weeks, could not recommend enough
5/5
TrustpilotI like the customer service from the…
I like the customer service from the Durham branch,and the manager Kathryn well organized and nice team.in general I think Pattinson Auction is good and most of the staff are helpful and try their best for customers.
5/5
TrustpilotWendy was an absolute godsend as…
Wendy was an absolute godsend as communicator between all involved in my sale. She made sure everyone was on the same page and followed up plans meticulously so there was no delay or miscommunication. Brilliant service and will use again if needed in the future.
5/5
TrustpilotProfessional, Thorough, and Timely
I recently worked with Pattinson's South Shields office as a buyer of a property for which they were the selling agents. I could depend on them to get information to my solicitors in a timely manner, to keep me abreast of all developments, and to facilitate interactions between the seller and I in a professional, friendly, and timely fashion. Although I know they legally represent the seller, they engaged me appropriately throughout. I'm so pleased that I've listed my original property with them.
5/5
TrustpilotVery happy with service
Really pleased with the service provided by the Houghton branch, especially Dan. He was fantastic, he went the extra mile with literally everything we needed, would definitely recommend
5/5
TrustpilotWendy Burbridge was absolutely amazing…
Wendy Burbridge was absolutely amazing from start to finish. She kept us updated throughout, when there were tricky times with the buyer she was able to deal with the situation professionally and amicably. Honestly we couldn’t have done it without her, thank you so much.
5/5
TrustpilotAbsolutely 10/10 service
Absolutely 10/10 service! Thank you to all the staff in the shop at South Shields they were absolutely faultless, went above and beyond for me. Thankyou so much.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
1/5
TrustpilotWorst Service ever!- Would have rated 0…
Worst Service ever!- Would have rated 0 if that was an option! I had a viewing arranged at a place an hour from where I live. Agent confirmed appointment was still on an hour before but when I got there the agent was not their and the office confirmed no appointment had been made :( Pattinson owe me money for fuel!!!
Hi, Vicky. We are sorry to hear that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address and the email address or contact number for yourself? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
5/5
TrustpilotI have just completed my sale on my…
I have just completed my sale on my house I couldn’t of asked for better support. The staff especially Emily and Danielle. If I ever sold again I would definitely use pattisons. Always there to help with problems and questions I needed answering
5/5
TrustpilotCan’t put into words how good…
Can’t put into words how good Washington branch is ..especially Sam.She has gone above & beyond to make sure everything runs smoothly with the transactions I have carried out.Great company with fantastic professional staff.Highly recommend ..
5/5
TrustpilotNorth shields branch
Claire was brilliant!!..made everything really easy..very kind and friendly which is refreshing in today's world!!..then Lindsay and Sam helped finalise everything..they too were great with all running smoothly..can't thank them enough
5/5
TrustpilotMy experience with Pattersons was a…
My experience with Pattersons was a positive one, the team guided me and supported me through the sale of my home. I want to thank Nicola in particular for all her hard work.
5/5
TrustpilotIm pleased with the email that was sent…
Im pleased with the email that was sent to me re a property in South shields. The lady told me the property won't be ready to look at until November. Also was kind enough to let me no as soon as available she would contact me.
5/5
TrustpilotGreat customer service
It was a difficult sale however Wendy Burbridge was absolutely amazing. She was so supportive and kept in touch every step of the way. We couldn’t have done it without her. Great asset to the company! Thanks again Wendy
1/5
TrustpilotWould not recommend
Would not recommend. Off personal experience so many issues we have had from day one and will be leaving this company as soon as we can
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
5/5
TrustpilotExcellent and professional service
Excellent and professional service from the team especially Jodie and Ian who went above and beyond. They made the whole experience of selling our home stress free and easy to understand as they kept us informed throughout the whole journey. Would not hesitate to use again or recommend to both friends and family. Thank you to the team.
5/5
TrustpilotHuge thank you to Stephen Wilson who…
Huge thank you to Stephen Wilson who sold two properties on our behalf. He went above and beyond in liaising with the buyers and solicitors and I wouldn’t hesitate to recommend him. Thanks Stephen!
5/5
TrustpilotI would highly recommend Elizabeth at…
I would highly recommend Elizabeth at the Stockton-on-Tees branch, very professional and knowledgeable, didn’t put any pressure on us at all and provided the price we wanted to sell at. First class service all round
5/5
GoogleComing to the end of a difficult sale, but throughout the process Robyn and Jessica have been wonderful in supporting me and constantly chasing matters for me when needed
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
1/5
TrustpilotPoor
Poor, you don't double check an agent by phoning and checking everything is ok then spend hundreds of pounds on a hotel in full,for them to tell you 10 minutes later circumstances have changed.. "no what you mean is you and your team don't speak which has now become my problem and its off the market..." NO PROBLEM IM £300 IN THE RED DUE TO YOUR DISORGANISATION......
We are sorry to learn that you are less than satisfied with the service you received; if you could please email socialmedia@pattinson.co.uk with as much detail as possible such as the property address and any contact information you would like to share with us.
5/5
TrustpilotPattinson estate agent - Washington
Dealing with the Washington branch and specifically Carly has been such an easy experience. She's constantly been accessable and quickly answered any queries we have had. Honestly she has made the process stress free.
5/5
TrustpilotPattinson Whickham 5 star!
We recently used Pattinson agents in Whickham for our house sale. Lyndsey has been amazing helping is to secure our purchase also. The staff kept in touch and we always felt informed. I wouldn't hesitate to use this branch again as also fou d them good value for money in comparison to other agents.
5/5
Trustpilotjust completed my first house purchase…
just completed my first house purchase with a lovely lady called Steph. she made my experience exciting from start to finish highly recommend this estate agents
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
1/5
TrustpilotAbsolutely abysmal
Absolutely abysmal. No floor plan and then forgot to place the property onto the 3 biggest property websites. Then tried to turn it around by doing what we asked but if they did all the relevant things in the first place why would anybody need to leave a poor review
Hi Ralph. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
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