Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotEven if you tell them you're not interested, they'll still call you!
We were interested in viewing a property via Pattinson, we saw it and thought it had potential but we were too early in our selling cycle.Instead we asked to receive a property valuation, although this all went according to plan, upon receiving the email valuation this felt different to what was actually said in person and in the end this was a very different experience to the two other property valuations we received.Anyway, we completely lost all confidence in Pattinson on the whole from this experience and asked not to be contacted again. I have now received 4 additional calls from them to 'check in with us' and advise us that we can still ditch our current agency and sell via them. Honestly, would never use them to buy or sell, especially with the pushy sales techniques. A GDPR 'forget my details' request has now been sent because it's beyond a joke to keep calling when you've already been told we are not interested!
MATT · 27 October 2023
Agent replied · 23 October 2024
Hi Matt. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience so we can bring this up with our valuer, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
★★★★★ 5/5
TrustpilotAmazing staff
If it wasn’t for Wendy Burbridge, this wouldn’t be a 5 star review.Wendy is amazing and an absolute credit to the company. I cannot express how greatful we were for her help.However, Pattinsons recommended the solicitors we used who were absolutely appalling. Like I say, if it wasn’t for Wendy, this wouldn’t be a 5 star review and I’d be ranting about how we were stuck with ignorant solicitors for almost a year because of your recommendation!Please do not recommend terrible solicitors. It will only decrease the trust people have in you.
JW · 4 May 2022
★★★★★ 1/5
TrustpilotAbsolute cowboys
Absolute cowboys, they have been mismanaging my property for a long time. First they didn’t get the contractor to repair as agreed and completely ignored my instructions and at times they approve repairs without even informing me. I would say definitely read the clauses on the contract, you can’t stop the management during tenancy tenure. sent a letter Susan Moore and she failed to even get back, horrible company!- replaying to the reply: that’s a lie I can attach the amount of time I’ve email and even sent a formal letter to your CFO Susan Moore. Absolutely shameless!
Sarang · 12 October 2023
Agent replied · 23 October 2024
Hi SarangWe have previously asked you for the details of your complaint so we can investigate further. Unfortunately, you have declined to provide any information to us, which makes it very difficult to find a solution or assist. Please can you send a copy of your letter to gdpr@pattinson.co.uk, who will be able to forward it on. It has not been received by post. We are more than happy to investigate and resolve any problems if we know the specifics..Reply to you.Please send those emails to gdpr@pattinson.co.uk, and our head of rental will be in touch.
★★★★★ 1/5
TrustpilotShady practices and hidden fees, they’ll hold your property hostage.
I wouldn’t recommend this auction house to my worst enemy.
Phil · 14 April 2026
Agent replied · 25 May 2026
Hi Phil, We’re sorry to read your comments and that you feel dissatisfied with the service provided.
At Pattinson Auction, all vendors are required to review and agree to our full terms and conditions prior to entering into an instruction. These clearly set out all fees, including any applicable withdrawal charges, along with the circumstances in which they may apply. There are no hidden fees and all Pattinsons costs are transparently detailed within the contractual documentation.
It is also important to note that, whilst a property remains under an active agreement with us, certain obligations apply regarding marketing. These terms are also clearly outlined within the agreement signed at the outset.
We always encourage clients to carefully review the full contractual terms before proceeding and where necessary, to seek independent legal advice to ensure full understanding prior to instruction.
That said, we take all feedback seriously. If you are willing to share your details directly with us at reviews@pattinson.co.uk we will be happy to review the matter further with the team involved to ensure everything has been handled correctly and appropriately.
★★★★★ 5/5
Trustpilotamazing service
I recently moved into a property in walker using the heaton pattisons branch.This branch specifically Vicki, Hayley and James were amazing! Due to my previous home being demolished i needed to move v quickly, they managed to speed up the moving process and were very supportive.Not only that i got a suprise moving box with various goodies in.The whole experience was fantastic and i will definalty use pattisons in the future ive never had a better move.Thank you so much team from Jonathan Atkins
Mr · 24 March 2022
★★★★★ 4/5
TrustpilotThe 4 stars are almost solely for Maria…
The 4 stars are almost solely for Maria Cires. She kept in constant touch throughout the whole process keeping me informed. There were several considerable delays during this and Maria was extremely patient explaining why and doing as much as she was able to do to move things along. The fees are substantial but I feel Maria went above and beyond her normal job role to help us get to the house we had chosen. She was always on the end of the phone or email and would always respond quickly to any query I had. She was also one of the only people during the last 7 months to keep me relatively calm and sane and helped reassure me at certain times. This has been a ridiculously and unnecessarily stressful experience but Maria has helped hugely in trying to minimise this as much as she was able to. I would fully recommend her to anyone I know wishing to sell or buy as they would be in more than safer hands with Maria.
Betty · 7 March 2022
★★★★★ 5/5
TrustpilotJason made the process easy and was…
Jason made the process easy and was always available to get in touch with
Stephen · 4 September 2024
Agent replied · 23 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotVery professional
I had dealings as the purchaser, not vendor and felt their service was very professional, courteous and that they had my interests in mind as much as their vendor's, which I think builds confidence.Alison was extremely helpful in arranging a second viewing, at short notice, because I am relocating and not at all local; she attended herself.I have had dealings with another Est Agent that had none of the basic information a buyer will want regarding lease, maintenance, ground rent etc, for a property they'd marketed a couple of months. Let down on a viewing too. Pattison was the complete opposite.I would happily recommend Pattison and wouldn't hesitate to use them personally, if I were selling my home in the future.
Elissa · 24 January 2022
★★★★★ 1/5
TrustpilotRefuse to do anything to help.
They have moved tennants next door to us that are smoking weed blatently in the garden and house while there two kids run riot all day every day,we can’t relax in our own house for the constant banging as they leave the kids downstairs on there own all day while they have sex upstairs that our 14 year old has to listen too,different men coming in and out of her house all times of day and night.We have spoken to pattinsons who have basically said they can’t do anything about it.pattinsons peterlee are an absolute joke if this is the type of people they are happy to move into there properties.It says everything about the company.
Consumer · 25 August 2023
Agent replied · 23 October 2024
Hi, We are sorry to hear about this. Can you provide the property address to gdpr@pattinson.co.uk so we can investigate this further?
★★★★★ 5/5
TrustpilotHouse purchase - Excellent from start to finish :)
I really couldn't have asked for a better service from Wendy at Pattinsons. There were a few bumps along the way which were out of her hands but she consistently chased and provided me with daily updates. Communication was excellent and made me feel at ease when I couldn't get answers from anyone else. Very polite and friendly too - would 100% recommend!!
Gemma · 19 September 2023
★★★★★ 1/5
Trustpilotif i could leave zero stars i would
if i could leave zero stars i would, they are happy to take your money but absolutely no consistency even taking all the rent one month and didn't even tell me why until it was too late, unset my tenant on multiple occasions, sent me pictures of work that needed doing but not even my house, if you're a landlord do yourself a favour and avoid PATTINESON AT ALL COST THEY ARE WORSE THAN USELESS
Duncan · 22 December 2023
Agent replied · 23 October 2024
Hi Duncan. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
★★★★★ 5/5
TrustpilotA great team and a job well done ❤️
I had quite a drawn out sale for various reasons but the team at Pattinsons were brilliant throughout the whole process, professional and courteous at all times even when I was getting fractious and frustrated. I can’t praise them or thank them enough, we even ended up getting an offer over and above what we were expecting, and the sale went through seamlessly and quickly
David · 25 July 2023
★★★★★ 5/5
TrustpilotExcellent service
From the first meeting with Richard who came to value my property, to the interactions with the office team each step was handled very professionally and efficiently. Anita, Stephen and the team are always friendly and communicative to help make the sale to both parties as quick and painless as possible. I’d highly recommend using them.
Richard · 13 February 2024
★★★★★ 5/5
TrustpilotFast and easy very good service
Maddie · 24 April 2026
Agent replied · 25 May 2026
Thank you so much for this great review Maddie! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotGood service
Service from lettings was good. I would recomend it to anyone wanting to rent a property.
Aqif · 2 February 2026
Agent replied · 20 March 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! From the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotFantastic support
The team especially Chloe and Darren have been very supportive and understanding throughout the process from initially promoting our house to the completion of sale,Regardless of the hurdles and the complications the team at Pattinsons have helped and supported throughout the process,Thank you for everything
Sam · 28 August 2024
★★★★★ 5/5
TrustpilotLinda Ritchie senior branch manager in…
Linda Ritchie senior branch manager in the blyth office has been helping our business achieve and build our property portfolio within the past 18 months ..Linda’s expertise cannot be compared to anyone and her wealth of experience within the sector has been an overall asset to us .. Linda has sourced us properties and even sold a property within 1 day to the first viewer … ✅💯Her friendly approach , caring and helpfulness is to be admired..: We can highly recommend Linda to any investor , buyer or seller with the market ..LINDA YOU EXCEL IN YOUR ROLE AND HAVE ENHANCED OUR BUSINESS IMMENSELY AND WE REALLY APPRECIATE YOUR SWIFT WORK ETHICS ..We could never source a better manager than yourself and the passion, drive and ambition you possess .Kind regards Diane & Fiaz Sanctuary estates global Ltd ..
Diane · 3 November 2021
★★★★★ 5/5
TrustpilotTheir service to the landlord is
Their service to the landlord is , customer service oriented .
Kanagasabai · 13 March 2026
Agent replied · 20 March 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
★★★★★ 1/5
TrustpilotCalled them out to have a valuation of…
Called them out to have a valuation of the house, the lady apparently want to have a quick sale of our house, she give a price of 220k later On we find out the worst area and a lot smaller house sold price are all above 250k, while we are in the best areas and our house is twice the size, avoid this company they rip you off first before you put on market What’s the point using them,scammers
Karl · 11 August 2023
Agent replied · 23 October 2024
Hi Karl. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? We take into account current market conditions our valuer should have prested evidence of this. We would never scam anyone of our customers. We offer a no-obligation, completely free valuation. Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotSold the house really quickly
Sold the house really quickly, did a fantastic job with the photos and videos. Kept us updated, really good service
Mrs · 18 December 2025
Agent replied · 22 December 2025
Thank you so much for this review Kathryn! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotAwful company for tenants
Awful company for tenants. The issues I had with this company are too many to mention The highlights are having a delayed move in date. Moving into a filthy home that hadn’t been cleaned. Living with leaks and holes in the ceilings that were not repairs for months. And when they were repaired … it was like they were repaired by cowboys. Such as using gloss paint to patch up a ceiling so it stood out. Finding out I had 2 months notice from the sold sign outside my home. To taking 5 weeks to return a deposit and illegally hanging onto it. The company lack any focus on tenants and quality and desire to resolve issues. Please avoid them. My like has dramatically improved now I know I never have to have any contact with them.
Helen · 7 June 2023
Agent replied · 23 October 2024
Hi Helen. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 1/5
TrustpilotIf I could this review zero stars, I would
If I could this review a zero stars, i would.
H · 8 March 2026
Agent replied · 20 March 2026
We are sorry to hear that you feel the service you received did not meet your expectations. Prior to bidding, all prospective buyers are advised to carry out their own due diligence and ensure they are comfortable with the process and terms before placing a bid, as doing so enters them into a legally binding contract.
Any funds relating to reservation fees and deposit liability are clearly outlined within the auction terms and conditions, which all bidders are required to review and accept prior to participating. Once the property has exchanged, any matters relating to failure to pay or complete fall between the buyer and the seller, with our role being to facilitate the auction process on behalf of the vendor.
We can also confirm that this matter was previously reviewed and addressed prior to this review being posted. While we regret that you remain unhappy with the outcome, we must highlight that the process followed was in line with the legally binding contract and terms that were accepted at the point of exchange.
We appreciate your feedback and wish you the best moving forward.
★★★★★ 4/5
TrustpilotSale and purchase both through Pattisons!
Friendly, professional service.We chose Pattisons for the sale of our house as we had our eye on one of theirs to purchase, fees were competitive and loved how the house featured on all house apps and web platforms. House sold within 2 weeks and offer accepted on purchase soon after. No complaints for the estate agents and Dean was monumental in ensuring the sale complete and both my buyer and onward purchase ran smoothly.The only gripe I have is with the solicitor that was recommended, Bideman solicitors acted on my behalf for both sale and purchase and they were truly terrible. Had taken on more work then they could manage with emails and phone calls being missed or not replied to for weeks… I would definitely use Pattisons again should we move but will definitely be finding our own solicitors. Huge thanks to Dean and team for all their hard work and efforts in these uncertain times! ⭐️
Alexandria · 1 July 2021
★★★★★ 5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end.Phil came out, valued my home and was very personable. Property sold within 24hrs. Faith was amazing in handling the viewings and the sale of my property. Keeping me updated all the way through what could have been quite a stressful process. Would highly recommend pattinson. Thank you
Ashley · 23 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
