Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWould not recommend
Would not recommend. Off personal experience so many issues we have had from day one and will be leaving this company as soon as we can
Lynn · 2 December 2024
Agent replied · 25 December 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
★★★★★ 5/5
TrustpilotGreat customer service
It was a difficult sale however Wendy Burbridge was absolutely amazing. She was so supportive and kept in touch every step of the way. We couldn’t have done it without her. Great asset to the company! Thanks again Wendy
Moira · 4 April 2023
★★★★★ 5/5
TrustpilotHuge thank you to Stephen Wilson who…
Huge thank you to Stephen Wilson who sold two properties on our behalf. He went above and beyond in liaising with the buyers and solicitors and I wouldn’t hesitate to recommend him. Thanks Stephen!
Hayley · 19 August 2023
★★★★★ 5/5
TrustpilotExcellent and professional service
Excellent and professional service from the team especially Jodie and Ian who went above and beyond. They made the whole experience of selling our home stress free and easy to understand as they kept us informed throughout the whole journey. Would not hesitate to use again or recommend to both friends and family. Thank you to the team.
Derek · 26 January 2020
★★★★★ 1/5
TrustpilotPoor
Poor, you don't double check an agent by phoning and checking everything is ok then spend hundreds of pounds on a hotel in full,for them to tell you 10 minutes later circumstances have changed.. "no what you mean is you and your team don't speak which has now become my problem and its off the market..." NO PROBLEM IM £300 IN THE RED DUE TO YOUR DISORGANISATION......
Richard · 20 September 2021
Agent replied · 23 October 2024
We are sorry to learn that you are less than satisfied with the service you received; if you could please email socialmedia@pattinson.co.uk with as much detail as possible such as the property address and any contact information you would like to share with us.
★★★★★ 5/5
TrustpilotPattinson estate agent - Washington
Dealing with the Washington branch and specifically Carly has been such an easy experience. She's constantly been accessable and quickly answered any queries we have had. Honestly she has made the process stress free.
Daniel · 25 July 2023
★★★★★ 5/5
Trustpilotjust completed my first house purchase…
just completed my first house purchase with a lovely lady called Steph. she made my experience exciting from start to finish highly recommend this estate agents
Elizabeth · 12 November 2024
Agent replied · 25 December 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotAbsolutely abysmal
Absolutely abysmal. No floor plan and then forgot to place the property onto the 3 biggest property websites. Then tried to turn it around by doing what we asked but if they did all the relevant things in the first place why would anybody need to leave a poor review
Ralph · 15 July 2023
Agent replied · 23 October 2024
Hi Ralph. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotWe would like to thank Linda Ritche and…
We would like to thank Linda Ritche and the entire Blyth branch for all the professional advice and support with our difficult sale. You have been very proactive, kind and patient.It's been our pleasure to work with you and we recommend your service to anyone without any reservations.Good luck and success to entire Blyth Team. Agata and Marcin
Agata · 20 May 2019
★★★★★ 5/5
TrustpilotWendy Burbrudge
Wendy in the Sales Progression team was a great support in ensuring our transaction was as stress free and as timely as possible. Wendy was professional, friendly and nothing was too much trouble.
D · 31 July 2023
★★★★★ 5/5
TrustpilotPattinsons at Heaton were fantastic
Pattinsons at Heaton were fantastic! They have been there through every step. As it was my first time selling a house this was a massive help! James from the branch has shown amazing support and regularly keeps me updated and is always available via phone or email for me to ask questions! Thanks guys!
Sarah-Lou · 14 August 2020
★★★★★ 1/5
TrustpilotClowns & Amateurs
You would think its fairly easy to arrange viewings wouldn't you. Definitely not with these clowns. Tried to arrange 2 viewings this week. Total and complete amateurs.They adopt the approach of:"Why communicate in one email when we can do it with maximum confusion multiple emails and phone calls...."I've a good mind to write to the property owners to advise them as to what kind of sh/1t-shower they have engaged with.....
Mr · 31 July 2020
Agent replied · 23 October 2024
Good morning. I'm very sorry that you found our services unsatisfactory. Please email socialmedia@pattinson.co.uk with more information (property address, who you have spoken to etc.) so this issue can be dealt with.
★★★★★ 5/5
TrustpilotAs a first time buyer
As a first time buyer, I was nervous to begin this process and had no idea how to start ect. Graham Nisbet from the Blyth branch and his lovely colleagues have been absolutely amazing during the whole process. Without Graham I probably would have been completely lost with understanding all of the steps of buying a property so I honestly can not thank him enough for all of his hard work!
Lola · 29 February 2024
★★★★★ 5/5
TrustpilotGreat experience
I recently worked with Pattinson when purchasing my first property. They were very helpful and responsive making the process very smooth. I would recommend Pattinson again.
May · 18 October 2024
Agent replied · 23 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotExcellent service
Still going through the process after selling a property through auction. So, to date, I have to say that Rachel and the team have been professional & friendly throughout.I knew nothing about auctions, but they helped me and guided me throughout.
Suzanne · 5 October 2022
★★★★★ 5/5
TrustpilotAlthough we had trouble selling our…
Although we had trouble selling our property due to restrictive covenant being in place, Darren and his team were very helpful and supportive. We would definitely use Pattinsons again in the future
Jennifer · 25 July 2023
★★★★★ 5/5
Trustpilothighly recommend
We have been selling my late nanas property with pattinsons Washington branch they have honestly been amazing especially Carly who has went above and beyond to help us. Couldn’t recommend them enough.
Sam · 21 July 2023
★★★★★ 5/5
TrustpilotSam Reisner from the Washington branch…
Sam Reisner from the Washington branch thank you soooo much indeed she is the best, she always very helpful.I have bought few properties through Sam and the services she has provided i am soooo grateful Every time i had any questions regarding properties she responded me straight away, i think Pattinson is very lucky to have Sam working for them, No doubt she is the one and only in the entire company who has more experience than other staff in every branch of pattinson Other staff is also very good and they have all the experience But Sam has more than everyone I would highly recommend take Sam help regarding buying selling renting out properties and i bet you will be over the moon the way she helps you, I am so grateful to you Sam from Washington branch the services you provided and i will definitely buy sell properties through you ONLY in the future and pass your details to my friends and family circle to do the same, I appreciate a-lot for the best services you have provided, Pattinson must be so proud of having you working for them, I suggest everyone use Pattinson washington branch in that obviously Sam for your any property matters.Kind Regards
Ash · 20 July 2023
★★★★★ 5/5
TrustpilotA big thank you to Louise at Blyth…
A big thank you to Louise at Blyth branch for finding a excellent tenant for my property within a day. And then when a come to sell it she found me a buyer within a couple of day. I would highly recommend Blyth pattinson very professional service from both Louise and Linda. Thank you very much.Shauna
Customer · 23 May 2019
★★★★★ 5/5
TrustpilotLeanne - Washington
Can’t thank Leanne enough! She has never stopped searching for a new property for me, she has been persistent and her communication has been great! Very friendly and professional, I will definitely go back to see her in the future if needed and recommend her to anyone looking for a new home! Thanks again!
Samantha · 21 January 2020
★★★★★ 5/5
TrustpilotGreat Service and Customer care
Having dealt with a lengthy and protracted purchase of a house (none of the delay is attributed to Pattinson) I must single out Marian Reed for praise. She was cheerful, professional, helpful, patient despite the delays imposed by solicitors and offered a type of customer service that is sadly missing in customer facing businesses. I would certainly use Pattinson again without hesitation.
Graeme · 17 July 2024
★★★★★ 5/5
TrustpilotKim was amazing from start to finish
Kim was amazing from start to finish Best agent I have ever dealt with.Give this employee a payrise and keep them as long as possible within the company or else she can come work with us
Fazer · 1 February 2023
★★★★★ 5/5
TrustpilotFriendly and efficient service
Great overall service and good communication throughout the process. Overall a success for our client. A special thank you to Tina Waterfall and the sales team for all your support.
DG · 31 July 2023
★★★★★ 5/5
TrustpilotCarly at the Washington branch went…
Carly at the Washington branch went above and beyond answered all my questions kept me sane when I was ready to give up I would 100% recommend Pattersons at Washington!!
Stacey · 17 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
