Reeds Rains reviews in Garstang

★★★★★ 2/5

Trustpilot

Poor service

Poor service. Refused to let potential buyers view . Later discovered our agent and buyer were related . How unprofessional, all actions fell into place discovered the motif that they were determined who would be buying our property. Would definitely not use this hull branch or recommend

Dee · 27 May 2021

★★★★★ 5/5

Trustpilot

Ian - Anchorage lettings

Ian from the lettings department of the Anchorage office has been brilliant. He is quick to respond to queries and provides great customer service. Would definately recommend Ian if you are looking for properties to rent in the area.

Louise · 26 April 2018

★★★★★ 5/5

Trustpilot

Guisborough branch

Guisborough branch . Well without going into to much deatai I had to sell a property I didnt want to sell even though I knew I had to / was my child hood home and my mam & dad had sadly passed away and that house held so many memories ❤ the girls at reads & rains made it an easier process my two favourite girls cathy shes fab lovely lady who cant do enough to help you and helped make the whole process easier ..thanks cathy you've been fab . And our sian shes been brilliant to constant updates very very polite and so so helpful all the way cant fault them one bit .100% perfect .thankyou girls .would definitely 100% recommended all the girls at the guisborough branch have been fantastic but especially cathy and sian so well done girls you're the best .cathy & sian thankyou I'm sure I'll bump into yous in the town or b&m at some point thankyou both from the bottom of my heart .very kind regards. Zarren

Zarren · 25 February 2021

★★★★★ 5/5

Trustpilot

Very professional and helpful

Ray · 28 November 2024

★★★★★ 5/5

Trustpilot

Happy Landlord

I spoke to Reeds Rains after having my property on the market with 2 other agents for 7 weeks and no luck. Elliot gave me an up to date valuation and went on to let my property within a week. Whilst they are more expensive than the other agents, there is a reason why. I've actually ended up saving more money by paying a premium for a top estate agent and letting the property straight away rather than having it sitting there empty for months on end. Can't recommend them enough.

David · 19 February 2021

★★★★★ 5/5

Trustpilot

Outstanding

From start to finish, Reeds Rains Carrrickfergus provided a service that exceeded all my expectations despite the current COVID-19 restrictions and the challenges facing us during this pandemic.Their communication was timely and clear throughout, keeping everything on track as far as both selling my property and purchasing my new home (luckily, and thankfully they were the agent for both my sale and purchase). I thank and commend Lynsey, Chris, Karen and Lisa. I found them professional, dedicated and committed to me as a client - nothing was ever too much trouble and I was always made to feel as if I was the most important client. Without a doubt they are best estate agent I have ever dealt with, going above and beyond (which just seems to be the norm for them). I would highly recommend them , and if you are thinking of selling or purchasing then look no further.

Katb43 · 16 February 2021

★★★★★ 5/5

Trustpilot

Excellent

I have used Reeds Rains twice in the past so they were my first choice to sell my current property. Friendly and helpful staff who go above and beyond with every aspect.I would definitely recommend and use their services in the future.

Janine · 21 August 2024

★★★★★ 5/5

Trustpilot

Thanks you for all the help..are you the best

Thanks you for all the help and support.Elizabeth was the best.She had a solution to every question. I have no words to thanks.

Adriana · 26 July 2022

★★★★★ 5/5

Trustpilot

Selling a rental property

The business responded to my request to sell my rental property quickly and professionally. They explained timings with regards to tenants contracts and liaised with the tenant to accommodate viewings and a quick sale (pending contracts etc). I am very pleased with the way in which the sale has been handled to date and would recommend them to anyone.

Heather · 29 August 2023

★★★★★ 5/5

Google

Great service from Sam and team at Reeds Rains Garstang. He kept us informed the whole time and went above and beyond to make sure we exchanged and completed as soon as possible. 5*!

David · 18 June 2020

★★★★★ 5/5

Trustpilot

Vicky Patterson at Chester le Street…

Vicky Patterson at Chester le Street branch has gone above and beyond her duties to ensure our sale and purchase of our new build have gone as swiftly and as smoothly as possible, chasing up the bottom of the chain which was not her job to do, however nothing was too much for her. Well done, you have done Reeds Rains proud with exceptional Customer Service and Professionalism

Maxine · 12 November 2022

★★★★★ 5/5

Trustpilot

Wilmslow Branch amazing team Mark team…

Wilmslow Branch amazing team 👍!!!Mark as team leader very helpful very professional ,regularly updated information about selling progress we are glad we dealing with people like him and his team we never sold House before in current COVID-19 situation it was really big help you can trust someone.Highly recommend very friendly professional team.So many agents on property Bussines in the moment but we are more then Happy to choose Reeds Rains Wilmslow branch.⭐️⭐️⭐️⭐️⭐️Mark is the one 💥Thank you again all of You.With kind regards Petr&Jana we love you guys 😘

Petr · 31 December 2020

★★★★★ 5/5

Google

Great people. Great service went that extra mile to help my mum and its appreciated. Thankyou Sarah Bamber

Suzanne · 19 March 2024

★★★★★ 5/5

Trustpilot

Thank you

The staff at reeds rains fulwood, have been amazing. It's been a very long and hard process but with Christopher and his team helping and guiding me so much we got there. Thank you guys. Very much appreciated.

Deborah · 5 April 2018

★★★★★ 1/5

Trustpilot

Terrible for Welsh landlords: having a dog and barking yourself

I would have given zero if possible. No-one in the Chester office is Rent Smart Wales trained, or indeed works in lettings now. The maintenance team took 9 months to arrange a pre-paid alarm check; they barely managed two check visits a year pre-COVID and there's been just one this year; all safety checks are late and their default position is, 'we can't use your contractor, shall we send in ours (at 2-3 times the cost)?' yet my contract lists my nominated contractors! I'm paying management fees each month, but I'm the one diarising checks, contacting contractors, and chasing the agent: every single week I'm dragged in for something. I did the Rent Smart Wales training and know that the advice I'm given is almost always wrong for Wales. Now my tenant has done work that's made my property unsafe, and they're pushing all the remedial work and costs onto me! Terrible, terrible, terrible - agree you should find a good local agent who cares about their tenants and landlords. I will never, ever use Reeds Rains again.

Welsh · 24 November 2020

★★★★★ 1/5

Trustpilot

Terrible letting agent always chasing…

Terrible letting agent always chasing them and never doing jobs which they were asked to arrange. Gave me bad advise and put terrible tenants in resulting in wreaking my property. I would not monitor the tenant for.me. I'd not recommend this company at all.

Hunter · 17 September 2021

★★★★★ 5/5

Trustpilot

1st class estate agents

Jess called valued our property and it was sold in less than 4 weeks.Excellent, professional and friendly service from every member of the team. When we have needed help and advice they have always been there for us.

MAXINE · 28 July 2022

★★★★★ 1/5

Trustpilot

Avoid Reeds Rains as landlord or tenant.

I agree with most of the reviews for Reeds Rains. Dreadful and avoid. I chose them to "fully manage" my flat in Hanley. They found completely unsuitable tenants twice and then failed to "manage" the situation leaving me to take it on. Their business is totally fragmented. Tenants are found by the local "branch". Then they are passed to Southampton and somewhere else for rent collection and credit control. They do not communicate between themselves and I got conflicting emails from two places. They treat the tenant as a commodity, and appear to do as little as possible when a problem arises.

Richard · 31 October 2020

★★★★★ 5/5

Trustpilot

Great service and so helpful.

Thankyou so much Alison,Donna and the Reeds Rains team at my local branch for a 1st class job selling my home.A buyer was found within 2 days and the purchase price was much more than i had expected.Nothing was too much trouble for them,always saying "if you need anything or want help filling out forms just get in touch" definately 5 stars from me.Thanks again for a brilliant job done.

David · 27 July 2022

★★★★★ 5/5

Trustpilot

Great advice on pricing and marketing

Gillian · 8 October 2024

★★★★★ 1/5

Trustpilot

A horrible organisation.

A horrible organisation that is so disjointed it’s a joke. Very rude and their main aim seems to be ‘how can we get more money out of people by doing no work’. People at the branch are okay but the people in the many different disjointed departments speak to you in such an awful way. And if you try and query a charge their go to statement is ‘it’s just the system’ with no explanation behind it. Or if you try and get something fixed in your rented house they’ll just ignore it. I wouldn’t touch this company with a barge pole again.

Linda · 27 October 2020

★★★★★ 1/5

Trustpilot

Giving this company 1 star is only due…

Giving this company 1 star is only due to not being able to give 0. Absolutely disgusting rip off company. My son and his partner needed to give early termination of a tenancy due to the property being unsuitable due to change in circumstances. The landlord refused unless they paid reeds rains £720 which were apparently their fees for getting a new tenant. They did not take new photos, they basically just shoved it on their website again and have refused or made excuses in giving a breakdown of what these ludicrous fees are for. Luckily a new tenant was found straight away but God help them cause the landlord refuses to put anything right and reeds rains fob you off saying its not their responsibility & the new tenants couldn't even see inside the property due to Reed rains messing up with the keys. Even to the end they sent a threatening email that if the money wasn't paid by the end of the 4th day after they provided the bank details they would put a stop on the contract termination. Will be continuing to fight these fees & taking up the matter with the property ombudsman as tried their own complaint procedure and got as far as the area manager who was just as useless as the manager at the branch at giving pathetic excuses for these fees.

Diane · 27 October 2020

★★★★★ 1/5

Trustpilot

Landlords Stay Away

Landlords stay away from this company. They have literally ruined a furnished flat I allowed them to manage. The flat was fully furnished and as each tenant left, the furniture left with them either damaged or left outside in the rain. No checking of the property, rent is always late, but very quick to pocket fees. Communication is non existent unless they want money. It’s an ongoing joke in my family when you call Reed Rains and they say they are going to call you back.

Francis · 21 October 2020

★★★★★ 5/5

Trustpilot

Professional, friendly & welcoming viewing host

Alan was very friendly and welcoming at a viewing of a rental property in Appley Bridge earlier today.Professional and knowledgeable, he portrayed both himself and Reeds Rains in a good light

JayCee · 12 January 2021