5/5
TrustpilotImpressive service
Everyone at Reeds Rains has been so helpful in both sales and rental. I have dealt with Rebecca, Helen and Alex mostly and can’t fault them or praise them highly enough. Really impressive service!
Trusted Agent profile · Garstang
Reeds Rains reviews in Garstang
★★★★★
2,067 reviews across 3 platforms
2 High Street, Garstang, PR3 1FA
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Garstang, at 2 High Street, is rated 3.8 out of 5 across 2,067 reviews on three platforms, including 117 Google reviews rated 4.9.
117
Reviews on Google
This office
1
Reviews on Facebook
This office
1,949
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Garstang office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotWe applied for a house to rent in…
We applied for a house to rent in Folkestone. The estate agent was not supportive and kept asking for additional document. Furthermore they were not willing to resolve the issue they thought has happened but kept blaming their third party. I am extremely disappointing by their support and response time. And the case is still ongoing for the past 2 weeks.
Agent replied · 19 June 2024
Hello Arun,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotExcellent service
Excellent service. Amelia was extremely knowledgeable, efficient and professional. I would highly recommend.
5/5
GoogleVery helpful and professional staff who went the extra mile. Recommended, thankyou so much 😀 …
Agent replied · 24 April 2025
Hello Maureen, Thank you so much for your positive comments about Reeds Rains, Garstang! We hope to see you soon! Mark Branch Manager
5/5
GoogleWe were buying but the Garstang branch were extremely helpful and we were very impressed with the level of communication and regular updates. Would recommend.
Agent replied · 9 December 2024
Hello Dave, Thank you for your review. I'm glad we could be of assistance and that you have been happy with the service received. Kind Regards Mark Branch Manager
5/5
TrustpilotReeds Rains were my first choice
Reeds Rains were my first choice after years of experience of using them in my capacity as a landlord and finally as a property seller.The marketing of my property was quick and efficient, resulting in a quick sale at a sensible price with good advice at every stage of the process.
1/5
TrustpilotWorst company I've ever dealt with
Worst company I've ever dealt withI beg anyone thinking of renting with these people to stay well away. In April the isolator switch to my shower became jammed on, was emitting heat and giving a strange fishy smell. I Googled it and it suggested the strange smell suggested compromised wiring and it was high risk for an electrical fire. I called out an emergency electrician and he stated that the initial fitting was wrong and that the shower was not safe for use. I reported this to Reeds Rains on 25th of April and despite chasing them repeatedly it still hadn't been fixed by the end of July when I moved out, so I essentially went 3 months without a working shower.I was given all sorts of nonsense excuses about the ticket being accidentally closed accidentally and then told that they couldn't find a contractor to come out to where I lived (which was Wilmslow so not exactly in the mountains). Eventually they sent an engineer who was a gas engineer. The problem is that there is no gas in the property! So again the problem was reported and still they did nothing.On top of that, they are now trying to keep my deposit to cover disrepair that was present before I moved in - they are essentially trying to get me to redecorate the landlords flat for free. They have the cheek to make claims against me but do not feel obliged to maintain the property on their end with regards to the shower.I've convinced 3 people to not rent with Reeds Rains and will continue to convince as many as I can not to. Save yourself a lot of hassle and stay away!
5/5
GoogleWould highly recommended Rebecca and the team! Very responsive and professional making our recent move stress free!PositiveResponsiveness, Quality, Professionalism
Agent replied · 17 June 2024
Thank you so much for your review Sheryle. I'm glad you are settled in and happy in your new home. Take care. Rebecca
5/5
TrustpilotAmazing team in the Worcester branch!!
Amazing team in the Worcester branch!!Viewed a property with Nigel who was fantastic, he recommended craig for the mortgage process and Craig was amazing from day 1...went through many different options and craig was always patient, helpful and making sure I was happy and understood! His advice and support was invaluable throughout this process! Would recommend craig and Nigel!
5/5
TrustpilotGood
Very nice people. They helped us with accommodating the house viewings for our schedule, always happy to help and answering all of our questions
Agent replied · 25 December 2024
We appreciate your kind words and are thrilled to hear about the positive experience you had. We strive to provide excellent customer service and are glad our team was able to accommodate your needs.
1/5
TrustpilotBad experience
We’ve had lots of issues with Reeds Rains, the flat wasn’t very clean when we moved in and yet the landlord wants to take a big chunk of our deposit now we’ve moved out even though it’s so much cleaner.
5/5
TrustpilotCommunication is great between all…
Communication is great between all staff, everyone always knows what is going on at all times and they can always answer your questions.
Agent replied · 25 December 2024
We appreciate your kind words and are thrilled to hear about the positive communication you've experienced with our staff. We strive to ensure our team is always accessible and knowledgeable to answer your questions.
5/5
TrustpilotI can't thank Mark McIlvenny enough who…
I can't thank Mark McIlvenny enough who dealt with everything for my Rental process from start to finish, he made me feel very comfortable and everything was very quick, he done all the hard work and made it an enjoyable/worry free process all in. 5* - Reeds Rains / Glengormley office.
1/5
TrustpilotHull Sutton Branch
Hull Sutton BranchWe have already made a full complaint and received nothing but excuses in return. Poor service, experience, attitude from staff and knowledge of their own company. Just wanted to make other people aware not to use them in the future for house buying or selling. Very disappointing in a time of sadness for the world; we should be able to support each other.
Agent replied · 19 June 2024
Hi Georiga - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further infomation regarding your review. Kind regards,Reeds Rains
5/5
TrustpilotI’ve used Reeds Rains a couple of times…
I’ve used Reeds Rains a couple of times to sell my home. I’ve always found the staff very professional, friendly and helpful.Nothing is ever too much trouble for them which is a big bonus when buying / selling a house! They take the stress out of everything!! I wouldn’t use anywhere else !
Agent replied · 19 June 2024
Thank you for the review :)
5/5
TrustpilotHighly recommended
Ben was so helpful and friendly. He kept me updated with everything and ensures that I understood all the processes. So helpful, I felt confident and trusted his opinions on pricing and tenants. I would highly recommend Reed Reigns. The service so far has been amazing.
5/5
TrustpilotAbsolutely fantastic service from the Hull Branch...
Absolutely fantastic service from Emily Murphy at Reeds Rains from start to finish from the selling of our house and buying our next one through her. Communication was second to none.Stephen was also fantastic in marketing the property with the most perfect write up.Would highly recommend.
5/5
GoogleReeds RainsGarstang were amazing Sam did exactually what he said he would and sold our house in 4 days. Thank you. The recommendation of Solicitors was a bit hit and miss but we got there in the end. All completed in 10 weeks
1/5
TrustpilotBeing messed about
I have tried to purchase a property through this agent over the last 9 months sold my property twice and still not managed to buy the property lost my house sale because the buyers got fed up of waiting so finally pulled out just had enough.
Agent replied · 19 June 2024
Hi Rose,Sorry to read your review. I have sent a request for more information, this will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotFantastic help
Sarah Maddison was fantastic help at helping us find a place to rent, thought the prices of tenancy and even after!
5/5
TrustpilotSam was brilliant from start to finish
Sam was brilliant from start to finish. We demanded a lot and asked a lot of questions which he answered in good time! We had some problems with timings of our move in date but Sam was always helping us and was honest in what information he gave us. Would definitely recommend!
5/5
TrustpilotThis is my first time with an estate…
This is my first time with an estate agent. I was anxious but once I started getting views I was less anxious. I was told the property would get sold however I was getting impatient and was about to give up. When I got the call to say I got a buyer and it was a guarantee. Well I was so happy that they were true to their word that they would get it sold.
5/5
Trustpilotfriendly hassle free service
We used Reeds Rains in Bangor to let our property several times and have always received a good service. Sarah has been great and always found us excellent tennents. Some cheaper letting agents have opened in Bangor, but decided not to chance it as we have to date received a quality hassle free service. Would recommend.
5/5
TrustpilotKalim was very accommodating as I…
Kalim was very accommodating as I needed rearrange a viewing due to the timing not working . He was quick to resolve the issue and get back to me asap
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