Reeds Rains reviews in Garstang

★★★★★ 1/5

Trustpilot

Appalling service at an important time.

After asking for a valuation after the death of my mother I was told an online estimation could be done. After a week I heard nothing. On ringing them on the morning of seeing the solicitor, I rung to ask if it was lost. I was told "oh yes, it's in Dave's diary. Would you like him to email it tomorrow!I said that would be too late. The lady simply told me " ok, thank you, bye"Not even close to the kind of service I expected from the company who came top in my Google search. Obviously i will go out of my way to ensure no one I, or my family knows ever uses this estate agent.

Sharon · 8 December 2022

★★★★★ 1/5

Trustpilot

What an appalling company

What an appalling company. They informed my energy company that I had left when in fact I wasnt due to move out for another month. This has resulted in weeks of trying to sort out my energy bills that have had me close to tears. They denied doing this which was rubbish as the energy company actually gave me their name. For over 5 weeks I have been trying to get my deposit back despite no issues with the land lord and he confirmed it was OK to release my deposit. They lie routinely on the phone saying the deposit has been released when it hasnt. They also ignore emails. My landlord issued me with a section 21 and gave me 2 months to get out. A lovely lady from the council told RR to not take any legal action as I was activley looking for a new place. They ignored this and advised the landlord to persue legal action. The council lady spoke directly to the landlord and it was agreed to give me an extra month. They dont care about anyone and just pass on to other useless colleagues. AVOID at all costs

Louise · 1 December 2022

★★★★★ 1/5

Trustpilot

My experience as a guarantor

My experience as a guarantor for a tenant who has rented a property from this company worsens by the day. In addition to the issues I raised in an earlier review, which hasn't even been acknowledged, I have learned the flat wasn't inspected before it was let and now there is a plethora of serious problems. The Branch Manager refuses to discuss the situation with me so I have been forced to pursue a formal complaint. AVOID AVOID AVOID

Lynda · 5 December 2024

★★★★★ 5/5

Trustpilot

Put my house on the market before with…

Put my house on the market before with other estate agents with no luck. Reeds rain put my house on the market and virtually had a buyer straight away so I can finally move on to a smaller house which is all I need. Thanks for the great service Reeds Rain.

Mrs · 4 October 2024

★★★★★ 5/5

Trustpilot

Excellent communication and efficiency…

Excellent communication and efficiency to finish in purchasing our new home.Tom at Reed Rains was fantastic. He gave me great advise on process of buying and possible delays to watch out for. He negotiated with 3 bidders and helped us secure the property we wanted.I would highly recommend this team for great service at what was probably the busiest time ever with the end of stamp duty waivers ending.from startKeep up the good workBrianne

Mrs · 25 June 2021

★★★★★ 5/5

Trustpilot

5 stars!

My partner recently sold his property through Reeds Rains Hull, from start to finish they were professional, friendly and couldn’t do enough for us! They chased the entire chain and went above and beyond to make sure the sale went as smoothly as possible. Every time we called they were knowledgeable and gave us the best advice they could. Steven and the team are a great asset to Reeds Rains.

Bethany · 11 February 2022

★★★★★ 5/5

Google

Just wanted to say thankyou for your help & professionalism in the marketing and sale of our property, Mairead you made everything run so smoothly. Once again many thanks

Elaine · 11 July 2025

★★★★★ 5/5

Trustpilot

We would like to thank Reeds Rains for…

We would like to thank Reeds Rains for all their help and assistance in our recent move A great team who put a in lot of effort on our behalf and specifically Alison who gave help and advice all the way through thanks again Steve & Sue

Susan · 23 November 2024

★★★★★ 1/5

Trustpilot

Awful service

Awful service. Moved around and been renting for the past 7 years and I have never had an experience like this. I've never had an application process thats taken more than a couple of weeks max. With Reeds Rains, it has been 4 weeks and still not sorted. References were an issue due to them using the incompetent service that is Experian. Everytime you contact the office, you get fobbed off and you can never get through to the person dealing with your application unless they happen to answer the phone by chance. Looking to BUY a property soon and I will not be interested in any property advertised by Reeds Rains! First and last!

Zainab · 3 August 2019

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

Absolutely disgusting treatment from the agents and landlord. I don’t think the box is quite big enough to fit all of the problems we have encountered in the last year. The lack of communication is atrocious, and the inexperienced staff is embarrassing. Don’t think they know that my partner worked for an estate agents and knows all the legalities of certain procedures which they clearly don’t know. Avoid at all cost.

Consumer · 8 August 2023

★★★★★ 5/5

Trustpilot

Mr and Mrrs Quintas

Your team was very friendly and very helpful.we have let a house in Barnoldswick and everything was done perfectly without stress.special thanks to Lorna Mason who take care of everything for us, very kind and very professional, she is the best.we will recommend Reeds Rains to everyone

Joao · 24 November 2019

★★★★★ 2/5

Trustpilot

Avoid Reeds Rains if possible - exploitative, disorganised and stressful

We are renting a house managed by Reeds Rains. Our landlord is wonderful, but our experience with Reeds Rains' poor management has caused serious issues and made us feel insecure in our tenancy, leading to unnecessary stress. In the last six months, we have:1) been forced to live without hot water/heating (in February) for two weeks as the Reeds Rains' maintenance department did not pass on information about the issue to our landlord. We made a formal complaint to Reeds Rains who reluctantly (after weeks of calls and emails) agreed to compensate us. They did not take responsibility, despite their agent acknowledging that he had neglected to pass the information on for over a week. 2) Despite going on to a rolling monthly contact (SPT), Reeds Rains are now attempting to force us to sign up to a 12 month tenancy, at the cost of £120. We did not have to do this last year and they are not answering our questions appropriately, and their poor communication has given us the impression that we have no choice but to sign up to the tenancy. Their emails have implied that we sign a 12 month tenancy renewal or our notice will be served. We are not in the position to sign up for a 12 month tenancy as, after two years in the property, our circumstances are changing. There has been no acknowledgement of this or any sense of understanding by their renewals team.3) We are often called for marketing purposes by Reeds Rains local branch who seemingly call to thank us for looking after the property so well and then attempt to sell us products which we do not need, and they will ask questions like 'do you know what you'd do if you couldn't pay the rent?' 4) Our experience when when signing up to the initial contract was comical as their representative was unable to deal with paperwork, frequently lost documents and wasted hours of our time in the branch office during our working days all for a sign up process which should be simple.5) Their fees are extortionate and we will have to pay £120 to leave the contract. Overall, our experience has been fraught with difficulties. The company have little understanding of the situation renters are in, and they attempt exploit our position for their financial gain. We would not recommend any landlords to use Reeds Rains to manage their property, and we could advise renters to use a different lettings agent.

Elinor · 24 May 2019

★★★★★ 5/5

Trustpilot

We had a terrific experience with Thomas

We had a terrific experience with Thomas in the Wilmslow office. It felt like we had a genuine partner throughout the process of us finding a rental home. I highly recommend him. Everyone we've dealt with at Reeds Rains have been so helpful and responsive!

Lori · 14 December 2024

★★★★★ 1/5

Trustpilot

Shocking, don’t be a landlord through this company

Rented our home for years with no rent review, with mortgage rates and bills increasing, in May 2022 we asked for a price review and it was agreed that it could be increased by £50, tennant also agreed. After having everything agreed the rent didn’t change, I chased it up and was told it would be September (from asking in May!) 4 months, what a joke! They said they needed time to inform tennant, but the tennant knew about it as we spoke to tennant direct! Anyway September comes, and guess what the rent still hasn’t been changed. I’ve chased and chased and got zero response! Happy to chase me if they need something from me though. Absolutely furious. I have all the emails to show our conversations with Briony Runham who is now ignoring me!

Katie · 26 September 2022

★★★★★ 1/5

Trustpilot

Prolonged, unprofessional, nightmarish!

Currently in an awful situation with Reeds Rains. No inventory provided at beginning of lease, were lied to about the property having been professionally cleaned. They refuse to do any upkeep work, despite fully managing on behalf of the landlord. They claim "landlord must consent" prior to confirming any repair. It is a scam. Landlord is probably paying them to enjoy his/her own life, and they're squeezing us out of money with extortionate fees. We moved into the place and trash had been left in the front and back yard, food remnants in kitchen cupboards...stay away while you can! UNPROFESSIONAL PROFESSIONAL LIARS.

A · 12 February 2019

★★★★★ 1/5

Trustpilot

At first I thought yeah very good

At first I thought yeah very good, Alison was amazing in helping get sorted. But throughout things I told them about maintenance that needed doing didn't get done or even acknowledged apart from 1 thing so had a freezing cold flat most of the time! I've now moved out early although still under contract and the communication is horrendous especially the snotty 'Andy' through email. All I asked for is dates of when the tenant was moving in and about the inventory being done but again no real answer until today when he all of a sudden gave me an exact date surprise surprise! And emailed the moving out/ maintenance team who are useless and told me nothing apart from that there was 'outstanding work' even though I've emailed issues I've had with them and issues that arose because they didn't maintain the property correctly. Still no reply from them too. Stay clear of reeds rains

Jord · 12 February 2019

★★★★★ 5/5

Trustpilot

Buying a New Property

I have just bought a new turnkey property through Reed Rains. Aimee was fantastic she was extremely helpful and nothing was too much trouble for her. She made the whole process of buying so much easier for me as I had a few wobbles along the way. 😀

Heather · 5 January 2024

★★★★★ 5/5

Trustpilot

Very good service from Stone, Staffordshire team

Sold a house through Reeds Rains, Stone, Staffordshire on behalf of my father-in-law. Took some time for a purchaser to make an offer, but I could not fault the service received from Reeds Rains - Connor, Stan and Naomi were all very attentive. We had some logistical difficulties - that's nothing unusual in a property transaction - but Reeds Rains were always helpful, always on hand and always willing to act on our behalf. Glad it's all over, but thank you for smoothing the pathway for us.

Robert · 18 January 2019

★★★★★ 5/5

Trustpilot

Have been a tenant via Marple Reeds…

Have been a tenant via Marple Reeds Rain since Sept 2017. Dealt completely by an amazing lady called Carolyne Weston who has really looked after ourselves as Tenant throughout the tenancy. Carolyne is pleasant, approachable and always returns your calls and communicates effectively with you when you have a query. Carolyne has visited the property and always leaves a little bit of feedback so we know all is okay which is a good thing for ongoing management of the tenancy. Carolyne chases any concerns we had about repairs outside of reeds rains control and is definitely a doing sort of person. to be honest the tenancy has been fine but we will miss Carolyne especially and her colleagues at Marple Branch

Clinton · 16 January 2019

★★★★★ 1/5

Trustpilot

Discriminates against people on…

Discriminates against people on benefits in the form of requesting people on benefits to provide a guarentor which they would not ask someone in employment. I only found this out the night before my viewing as i took it upon myself to double check information i had already provided in my initial enquiry. Sloppy, and could have wasted a whole day of my time which they obviously dont care about and no apology after all this. In a nut shell vile.

Joshua · 6 September 2022

★★★★★ 1/5

Trustpilot

REEDS RAINS PUT MY FAMILY IN DANGER…

I am reviewing this on behalf on my niece, a tenant of Reeds Rains Hebburn office. She is a tenant who has recently terminated her tenancy agreement with them. She is unaware of the legal rights and obligations the tenancy agreement affords her until I had a conversation with her 2 nights ago. In a nutshell she was asked by the Hebburn office if she would agree to showing prospective tenants around her flat - doubtlessly saving the agents a job. She agreed to do this in order to find a new tenant as quickly as possible (she had to move out asap due to losing her job) When I found out about this I was immediately concerned - an agent was prepared to let unaccompanied people look around a single females home? Alarm bells rang so I messaged via Twitter and got a very nice reply from their social media team offering to look into it. This they did and within 24 hours I had a response - copy of an email from the branch manager Carole. As regards the safety issues I had raised she stated "the viewings were all made at the convenience of "E" and we are strict on security and so not send anyone to any property without first knowing exactly who they are" E also received an email from the branch but surprisingly no mention of safety aspects were mentioned in that, purely financial matters I have spoken to my niece tonight. She told me one viewing was a single unaccompanied male, who told her he wasn't wanting to move into the flat himself but was looking at it on behalf of a friend who is living in Turkey.There was no follow up from the Reeds Rains office, no phone call to my niece to see make sure she was ok immediately after their arranged viewing, she could have been attacked in her home and they couldn't have given a flying f***. Luckily she is ok and now aware she didnt need to do this in 1st place but shamefull because she wasn't aware of her legal rights under the tenancy agreement and felt obliged to agree to the agents request. the tragic case of Suzy Lamplugh resulted in stringent safety measures for estate agents/lettings agents being implemented for agent employees. Shameful that Reeds Rains cant apply even basic safeguards to tenants who do their jobs for them. E was lucky, but certainly the lack of regard by the manager of this branch is breathtaking. On this basis I would definitely definitely not recommend using this particular branch of the agency.

Karen · 4 October 2018

★★★★★ 1/5

Trustpilot

APPALLING

APPALLINGBoth at branch and Head Office levelParents were landlords with ReedsRains. When they passed away, as executors we supplied them with all required death certificates and probate grants in order for their estates to be wound up. They failed to store these documents correctly or file them. They have held on to thousands of pounds of money owed to the estate for 9 months now. After months of trying to resolve this, we were asked for a Land Registry document but nobody explained which one or why for weeks. Having finally found out what they needed, I was able to supply it in twenty minutes. Which I assumed would be the end of the matter.Yesterday, Julie Miller in accounts triumphantly announced she was going to split the funds between the executors and my mother - until I pointed out my mother is dead and ReedsRains have had her death certificate for nearly a year. She wasn't so pleased with herself then. Julie won't pass calls on to her managers Irene or Lisa Smith or the person who is apparently dealing with this (very badly), Iulian. In one breath today, Julie acknowledged how appalling the whole experience has been and in the next she blamed the branch again and put the phone down on me.The branch are appalling too. The manager is apparently never there, has copies of my mother's death certificate and probate grant on her email but didn't pass them to the accounts department and cannot be contacted. Various other people asked for documents but were unable to explain what they were or what they were for.So: my advice would be steer clear. They don't manage or store sensitive information correctly, they don't communicate clearly, they hold on to funds for many months with no legal grounds. It seems in order to fulfill my legal obligation as an executor I will have to take legal action against ReedsRains. I will also be submitting a complaint to the ombudsman. Genuinely shocking. We have our own portfolio of property managed by another company locally and have never experienced anything as dreadful as this.Reeds Rains never bothered to do anything to follow up even though I responded to their message on here. They could not explain why they had asked for half the documents they requested. AVOID

Mary-Ann · 26 August 2022

★★★★★ 1/5

Trustpilot

As proud tenants of our home we were…

As proud tenants of our home we were sick to our stomachs when we received a termination email leaving us with 2 months to leave and find somewhere else to live! We were sent this email out of the blue and our landlady had no idea of this. Worrying and trying to think of how we and our children would live without a home and where we would go. Our hearts broke instantly and we were in panic and distress. we personally reached out to our landlady and we have great communication with her. She was also shocked. We phoned reeds raines with absoulte heart ache to try and understand why we would be loose our home where we have a very small baby. For them to rudely laugh down the phone to us telling us it had been sent in error. it was very unprofessionally delt with and there was no compasion or empathy to the trauma of thinking we were loosing our home. Landlords,landlady's, property sellers and tenants. Use a different property agency.

Juss · 26 August 2022

★★★★★ 5/5

Google

Recently I dealt with Rebecca when wanting to Let my property. She did a very good job of finding a suitable tenant for me. I would highly recommend Rebecca and the team at Garstang Reeds Rains. Thanks JonathanPositiveResponsiveness, Professionalism

Jonathan · 27 August 2021