Every review we hold for the Fulwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have just re mortgaged my property through Farrell Heyworth in penwortham with their mortgage advisor Lauren. I am really pleased with the service they provided and it took just under two months to complete, Lauren and her assistant kept me updated all the way through. Would definitely recommend. Kind regards, Susan.
Susan · 15 March 2019
★★★★★ 1/5
GoogleThey dont answer the phone. Multiple calls over a month of me trying to organise house viewings.
GingeWiz · 14 March 2020
Agent replied
Thank you for taking the time to leave us a review. I'm sorry you have had some difficulty getting in touch with our branch team, it is very unusual to hear that someone has been unable to contact us.
We are very keen to ensure you are able to view the properties of you choice. Could you please contact our Preston branch manager, Chris Plumpton, at chrisplumpton@farrellheyworth.co.uk with your contact details so that we can get in touch with you as quickly as possible and arrange your viewings at your earliest convenience.
Kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleExcellent work by Taylor Townsend!PositiveProfessionalism
Philip · 20 June 2022
Agent replied · 19 June 2024
Thank you for taking the time to leave us a 5 star rating. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
Googlegreat service we should have come to them first and saved 9 months
John · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and to achieve the right result for you during the sale of your home. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 1/5
GooglePoor customer services
Sanoj · 14 March 2022
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleVery good level of service from Harry & Tony. Highly Recommended!
Diane · 29 July 2020
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser Tony, and sales negotiator Harry. I know they always strive to provide their clients with the very best service and support.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
all the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleThe team have been the ultimate in professionalism, communicated at each stage. We have a lot of experience of different agents both as landlords and purchasing and selling property, this is the agent we will be using from now on. Many thanks to all the team.
Helen · 15 March 2019
★★★★★ 5/5
GoogleFriendly staff and a very proactive approach. Impressed from start to finish.
James · 29 July 2019
Agent replied
Dear Mr Kelso,
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleFarrell Heyworth sold my property within a couple of weeks and were very proactive, polite and helpful. Every member of staff couldn't do enough for us and i am very pleased we chose Farrell Heyworth. Big thanks to all the team. Julie.
Julie · 14 March 2020
★★★★★ 5/5
GoogleVery knowledgeable and accommodating staff. All round great service.
Bogus · 22 March 2020
Agent replied · 21 March 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleVery knowledgeable and accommodating staff. All round great service.
Michael · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleThe team were great - very friendly and helpful!
Rohanna · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleGreat service from Tom. Guided my search very well.
Rob · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Preston team have been able to help in the search to find your new home.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleTheir team are an absolute pleasure, cannot recommend highly enough.
P · 15 March 2019
Agent replied
Dear J,
Thank you for taking the time to leave us a 5 star rating, the team will be delighted. We are so pleased you felt the team were a pleasure to deal with and that you would highly recommend our service.
We wish you all the best for the future.
Kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleWe have been looking for a particular property for some time now, and have dealt with a number of Estate agents & we can honestly say that Farrell Heyworth are the most professional we have dealt with.
John and Shirley Parker.
John · 30 July 2019
★★★★★ 5/5
GoogleI used Farrell Heyworth to rent out my flat, within two days of listing it with them they had found me tenants. Great communication, very professional and would highly recommend! Especially if you are dealing with Russell or Mandy. Superb service!
Primus · 15 March 2019
★★★★★ 5/5
GoogleThe team at Farrell and Heyworth have been great at offering advice about my second property. I'm really glad I'm using them as I have had a bad experience with estate agents before but these guys are brilliant.
Mr · 14 March 2020
★★★★★ 5/5
GoogleJust completed on a property thanks to the great professionalism and 'can do' approach of staff from this particular branch - genuinely a pleasure to deal with. Many thanks to all the team for making the process so painless! Colin
Colin · 15 March 2019
★★★★★ 5/5
GoogleFrom the start to the finish of my experience, Farrell Heyworth staff have been fantastic throughout. The team have been friendly and pro active and have got me a very good price on my sale. Highly recommended.
Jan · 14 March 2020
★★★★★ 5/5
GoogleGood initial sales presentation and sales pack from Katy
Rob · 25 October 2023
★★★★★ 1/5
GooglePoor attitude and really unhelpful
Lacey · 29 July 2019
Agent replied
Dear Lacey Janney,
We value feedback enormously at Farrell Heyworth to keep our standards up and I would be very grateful if you could let us know what problems you experienced with us that led to you giving us a poor rating.
We have no record of a client or potential client called Lacey Janney who has ever had any contact with our Fulwood or any other Farrell Heyworth branch and without a real name for you it is very difficult for us to identify what we might have done wrong in your case and what we need to do to put it right.
I appreciate you not wanting to use your real name and will want to remain anonymous publicly, but if you could contact me by email at chris@farrellheyworth.co.uk, I will immediately investigate and put right whatever the problem was so it doesn't happen again.
Kind Regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleOnly had a couple of viewings but fell in love with our second property. Couldn’t ask for a more stress free way of buying our final family home. Would highly recommend !
Craig · 14 March 2020
★★★★★ 5/5
GoogleGreat service throughout the whole process. The team do everything for you and you get to know them all on a first name basis. Thanks john-paul, Gill, Russel, Rachel and Lilly!
Claire · 14 March 2020
★★★★★ 1/5
GoogleAbsolute joke of a agency, takes 48 hours to reply to emails.
Them ask for proof of fund!! Just to book a viewing.
AVOID NO CUSTOMER SERVICE
Khalifa · 14 March 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.