Lewis Gray Estate Agents Frome reviews

★★★★★ 5/5

Google

Lewis Gray are a friendly and professional independent Estate Agents, who know Frome well. They were responsive to my first contact, very responsive to getting the property onto market and in the majority gave clear and timely communications. I dealt mainly with Julian and Jody who were great, but also got a prompt and efficient response from Daniel on their behalf as well. The only improvement I would have liked is for someone to feedback more regularly after each, or each batch, of visits, even if the feedback is 'nothing to report or the viewers are not interested'.

David · 10 September 2026

★★★★★ 5/5

Google

Julian and the team are great to work with, they are very efficient and always on hand to help with any questions or handle any maintenance issues.

Roger · 10 September 2026

★★★★★ 5/5

Google

We totally trust Lewis Gray to be responsible, in our absence, for all landlord responsibilities, including the annual inspection of services and premises and minor repairs. They pass on all tenant concerns and enquiries and keep us informed of any repairs needed. They are fair and scrupulous in all matters regarding change of tenancy and rental decisions and adjustments. They keep us appraised in all matters relating to this tenancy and we recommend them 100%.

Lily · 10 September 2026

★★★★★ 5/5

Google

Lewisgrey have looked after my property for several years and honestly I cannot recommend them enough. They are incredibly reasonably priced, they are always very quick to respond to any questions or concerns I have. I feel that they really understood my long term goals and also do have my tenants best interests at heart which is of equal importance in creating a successful stable and positive relationship for all parties.

Grace · 10 September 2026

★★★★★ 5/5

Google

I have used Lewis Gray for 6 years, they are very professional and great communicators. They arrange and sort any maintenance issues and their monthly costs are very reasonable. When it comes to new tenants they are efficient and thoroughly check potential tenants and treat every property as if it was their own when it comes to checking properties during tenancy and when finding suitable tenants. I would recommend them.

Caroline · 10 September 2026

★★★★★ 5/5

Google

Very impressive from beginning to end of selling process . I used Lewisgray Estate agents as they had sold it before and knew the property / area/ market Jody could not have been more helpful .

John · 10 September 2026

★★★★★ 1/5

Google

My experience as a chain free buyer keen to purchase a property they are marketing; - Agent didn't show up to the first viewing booked, with zero apology for miss communication their end. - Late to subsequential viewing and had to wait to him to faff around getting the keys out of the key box in the pouring rain. - No follow up call after viewings, I had to call them to book in a second viewing after waiting to see if they would call for over a week. - Once sale was agreed, I have contacted them several times to ask questions re the property / sale details and they have ignored all emails. If you would like to sell your house in a timely manor, if at all, I would avoid.

Emma · 10 April 2026

★★★★★ 1/5

Google

Julian Gray promised me that he would take over the management of my property as well as take on the new one. For 4 months we discussed rates and processes. The rates were amazing! In October last year I gave him the address of the new property. It clearly stated Westbury. I gave my 6 month notice to my existing agent based on the agreement Julian and I had. Two days ago I asked him what I needed to do as it was coming up to the time of the take over. He asked for the address of the existing property to which he simply replied “we don’t cover Westbury. I suggest you look elsewhere”. When I replied and said it was completely unacceptable that he had led me on for the last 5 months…no reply. My mum called on my behalf to vent her frustration (as I’m abroad). And she had also had a discussion with Julian where he said he’d like to take on my properties and was frustrated in her own right. No apology, no nothing. It’s as though I’ve been speaking with 2 people. Never have I experienced anything like it. If Lewis Gray estate agents dare come back to this post denying it, I am more than happy to show every email where they led me on, knowing full well my property was in an area they don’t cover.

Jess · 10 February 2026

★★★★★ 5/5

Google

They are a friendly and helpful team who have been efficient and given excellent service. Communication has been very good and they have kept us well informed at every stage. We are very pleased with the way in which they are managing our property and can't praise them highly enough.

Elizabeth · 10 September 2026

★★★★★ 5/5

Google

An excellent service from start to finish. With great staff would highly recommend.

Anne · 10 September 2026

★★★★★ 5/5

Google

Lewis Gray have managed my house in Frome for seven years and also given friendly and highly-valued advice on many matters relating to property. Courteous, easy to deal with and invariably friendly, I can't imagine how a letting agent could be any better.

Nigel · 10 September 2026

★★★★★ 5/5

Google

We have used Lewis Gray for many years both in the purchase of a property and also as a letting agent and managing agent. All dealings have been great and I would recommend.

Nick · 10 September 2026

★★★★★ 5/5

Google

As a landlord they fully look after our property and respond to the tenants needs whilst keeping us fully informed with no hidden charges or agendas. Pleased they are looking after our rental

K · 10 September 2026

★★★★★ 5/5

Google

Lewis Gray is a brilliant estate agents. We needed to move quickly and they helped to make it happen. They are a lovely team of committed hard working people. ❤️

Rosie · 10 September 2026

★★★★★ 2/5

Google

Recently used Lewis Gray to sell my father's property and wouldn't recommend to anyone else. Without my prior knowledge or consent they gave the keys to a local contractor to conduct an electrical survey, the mains supply was turned off and the kitchen flooded and freezer defrosted. They were supposed to give me answers as to how this was allowed to happen but total lack of communication from them.

Nick · 8 November 2025

★★★★★ 5/5

Google

We were given a realistic valuation for our property and it was sold within a reasonable time frame. I would use them again. They were great to interact with.

James · 10 September 2026

★★★★★ 1/5

Google

Poor experience with viewing properties

Georgia · 10 July 2026

★★★★★ 5/5

Google

Lewis Gray have been my Letting Agents since 2015. They have always been reliable, professional, and very efficient. I highly recommend them.

Sandra · 10 September 2026

★★★★★ 5/5

Google

The best Estate agents in Frome. We used The Team at Lewis Gray to sell our house in Frome, we were on the Market for just over 3 months prior to accepting an offer. The Photos that were taken were top Notch, the description was accurate and very well written, highlighting the key points to our property perfectly. Skip past all the others including C&T and go to Cork Street and meet the team.

Russ · 10 October 2020

★★★★★ 5/5

Google

Had a really good experience purchasing our house through Lewis Gray. Straightforward, didn’t put any pressure on us at all, answered our queries quickly and kept us updated with movement further along the chain, and then fought our corner to push the purchase through when someone up the chain wanted to delay. They came across as honest, and not salesy or pushy. And everyone we had an interaction with at their office was always warm and friendly. Thank you!

Izzy · 23 March 2023

★★★★★ 5/5

Google

Would highly recommend Lewis Gray for their friendliness, professionalism and above all, their integrity. Genuinely honest and lovely people who have great local knowledge and seem to actually care about both the buyer and the vendor. None of the negative ideas about estate agents seem to apply to them. Wouldn't consider using any other estate agent in town :)

Shona · 10 October 2020

★★★★★ 5/5

Google

Me & my partner have been renting with Lewis Gray for just over a year now and they have been brilliant. Any issues we've had have been dealt with promptly and efficiently with great professionalism. They're honest, helpful and made renting a property a simple process without the extortionate fees that most estate agents charge. Would definitely recommend.

Kaylie · 23 March 2020

★★★★★ 5/5

Google

Very professional independent agent, have bought my house with them four years ago and am now selling my house with them. Very knowledgeable, friendly and actually take the time to get to know their clients requirements, so you don't run around looking at unsuitable properties. Absolutely recommend

Freddy · 10 October 2019

★★★★★ 5/5

Google

What a great team with good attitude. They sold my parents property last year. Always very professional, great at keeping in touch and advising on next steps. Trusted, honest and straight forward which are the qualities you hope for when employing an estate agent and they deliver on it all. Thank you.

Katy · 23 March 2023