Trusted Agent profile · Folkestone
★★★★★
2,108 reviews across 2 platforms
85 Sandgate Road, Folkestone, CT20 2AF
Reeds Rains's office in Folkestone, at 85 Sandgate Road, is rated 3.8 out of 5 across 2,108 reviews on two platforms, including 196 Google reviews rated 4.7.
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
5/5
TrustpilotReeds Rains Congleton
Reeds Rains Congleton have just sold my property and I would highly recommend the service. They were very professional from the beginning, offering different marketing strategies to suit my needs. They got me an asking price above the guide and above my expectations. The sale went through with the help of the sales team and although there were some difficulties along the way, nothing was too much trouble.
5/5
TrustpilotOutstanding staff
Outstanding staff, Leanne and Samantha went above and beyond to make sure I was able to get the property I really wanted. So friendly and reassuring.
5/5
TrustpilotWrexham Branch, Great customer service
Silas and Tabitha at the Wrexham branch were so helpful when purchasing our new property through them. Always quick to respond to telephone calls and emails. Very accommodating in repeat viewings. Overall, a very friendly and positive experience using this agent in Wrexham. Thanks both for a great service. :-)
5/5
GoogleEasy, friendly, helpful service. Just what you need during the stress of finding a home! Highly recommend and grateful in particular for Adam's support throughout :)PositiveResponsiveness, Quality, Professionalism
Dear Alise, thank you very much for your positive review. I really appreciate you taking the time to review your experience with our company. Best Regards, Adam Pritchard, Sales Manager.
5/5
GoogleVery happy with Reeds Rains keeping me up to date on the progress of our recent purchase. Appreciated them chasing up solicitors at regular intervals. Always friendly and professional on the telephone and in person.PositiveResponsiveness, Professionalism
Dear Kate, thank you for your kind review. It has been a pleasure dealing with you all and we look forward to helping again in the near future. Regards, Stephen Dumbrell MARLA.
5/5
TrustpilotMichelle Beaumont n team are very…
Michelle Beaumont n team are very helpful. From property viewing to price negotiation with the vendor, they have done a lot to get the things done.
5/5
TrustpilotI have nothing but good things to say…
I have nothing but good things to say about yourNantwich staff. Phone calls,feed back (some can t have been easy) and efficiency have been great.My thanks to them
Thanks for your review. I will let the branch know.
5/5
GoogleWould highly recommend Reeds Rains. Good knowledge of the property market, helpful to both parties, responsive and professional
Dear Deborah, thank you very much for your positive feedback. I will pass on your kind comments to the sales team. Thank you for your business. Kind regards, Stephen Dumbrell, Franchise Director.
1/5
TrustpilotHORRENDOUS!
HORRENDOUS!! Avoid avoid avoid!Do not go through this agents to rent a property they treat you absolutely disgusting! Always to busy to answer calls, never want to help with any issues but can’t wait to take your money Avoid at all cost
Hi Lorna - would you be able to let me know which branch you have been trying to get hold of? Thanks
5/5
TrustpilotSimply the Best - Hartburn Team
The Team in Hartburn office have been amazing, I cannot express my gratitude enough to them all. Outstanding service, caring, sensitive and overall made my experience a smooth, happy occassion.If anyone needs to sell, rent or purchase a House please please use Hartburn Team.You are truly the best agents in the North East.
1/5
TrustpilotDont bother youll get more use out of…
Dont bother youll get more use out of concrete each person in the company doesnt have a clue what the other person is doing please avoid i beg you they do harass you ive had first hand experience
Hi Dorris,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
GoogleI had a bad experience with Reeds Rains Folkestone They did not returned my deposit and Give the property to someone else, First Toby told me my guarantor's fault And then i had a letter from Reeds Rains saying my income not matched I will not recommend Reeds Rains for anyone
5/5
TrustpilotGreat service from start to finish
Great service from start to finish, dealt with the Leyland office. Nicole, Chris and Lisa were all attentive and unlike other agents they returned my calls!
5/5
TrustpilotAbsolutely amazing,the best estate…
Absolutely amazing,the best estate agents ever,a big shout out to, Jen box,for taking us step by step through selling our property, phoning and texting to explain all the steps,Absolutely stress free,Any body wanting to sell or buy a property, book your appointment right now,no pushy selling,explained all the why's and what if's, 4 days on the marked and SOLD....AMAZINGOnce again thank you.x
5/5
TrustpilotVery efficient service
Very efficient service. Easy process. Stated that would probably sell my house in a few days and that’s exactly what happened. Excellent service and got my full asking price. Would recommend.
1/5
TrustpilotAwful
Awful! Turned up to view the property, couldn't gain access. No one from the company got back about rebooking. Now told the property is under offer so there's no point in viewing it. An absolute joke of customer service. Do not use! H.F.Garratt
Hi Fay,We apologise for your cancelled viewing. This was due to a contractor changing the locks and supplying us with incorrect keys. The house did receive an offer but as we explained on the phone, this is a repossession sale, so you were still able to reschedule the viewing and possibly place an offer yourself. Sorry for the mix up and any confusion.Reeds Rains
5/5
GoogleI have been a tenant under Reeds Rains for 9 years now and find all of the office are extreamely helpful with any issues or quires I have. I usually deal with Phil or Anthony who are very friendly.
Dear Charlotte, Thank you very much for your 5 star review, it is very kind of you. I look forward to continuing to work with you in the near future. Regards, Anthony.
5/5
TrustpilotMorley Branch
Isobel smith from the Morley branch has been exceptionally helpful when it came to helping me find a house for me and my daughter she went above and beyond to make sure I had everything I needed and was super understanding even when asked a large amount of questions by myself, she has been super patient and I can’t thank her enough for her continued help and support
1/5
TrustpilotBeen complaining about maintenance…
Been complaining about maintenance issues for 3 years, found out that they had not been relaying the issues to the landlord. He has now changed letting agent since finding out about the lack of communication.
Hi Laura,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotDear Laura at Reed's Rain's
Dear Laura, at Reed's Rain's, thank you very much for your assistance today in helping with our solicitor problems.Really very helpful and reassuring at quite a stressful time.John
1/5
TrustpilotAwful - renters avoid!
55 days since move-out and still no sign of deposit return. The Move Out department has now been ignoring my emails for nearly three weeks.
Hi Euan - I'm looking into this for you.
5/5
GoogleI have used Reeds Rains 3 times now, good friendly team who are always easy to talk to and have got us through a difficult time recently. Thank you to all in the office.
Dear Adele, thank you very much for your positive review. I really appreciate you taking the time to review your experience with our company. Best Regards, Adam Pritchard, Sales Manager.
5/5
GoogleVery good service for both selling and letting as they did both for us. Understanding of the pressures on then client side. Professional and pro-active in getting our sale completed in good time.PositiveResponsiveness, Professionalism
Dear Vincent and Deborah, it has been a pleasure dealing with you over the years. I am glad to hear that you found both our sales and lettings service to have been to the high standard we strive to achieve. Should you need any assistance in the future we would of course be delighted to act on your behalf again. Regards, Stephen Dumbrell, Franchise Director.
5/5
TrustpilotBrilliantly dealt with
I had a quick turn around between viewing the property, signing all documents and collecting the keys. The agent I dealt with, Lucy, was great and made sure every promise she gave was kept. Also, the welcome pack I received was a nice little touch and made me feel like a valued customer
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