Trusted Agent profile
★★★★★
559 reviews across 3 platforms
93-95 Sandgate Road, Folkestone CT20 2BQ
Hunters's Folkestone office at 93-95 Sandgate Road is rated 2.5 out of 5 across 559 reviews on three platforms, including 55 Google reviews rated 4.0. The 500 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent experience with Hunters
We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.
1/5
TrustpilotOne of my worst experience buying a house from hunters
One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced
5/5
GoogleFive stars aren’t enough for the team at Hunters. We originally listed our property with a national agency that promised the world but delivered neither exceptional service nor even a moderately acceptable experience. Moving to Hunters was a completely different story. Andrew, Geoff, and Joy handled both our sale and eventual purchase with outstanding professionalism. Their communication skills are exceptional, never condescending, always working with us as partners. Unlike the national agency, which constantly forwarded us to a third-party answering service, Hunters provided direct phone numbers and either answered immediately or returned calls promptly. They found us a buyer quickly and, crucially, drove the legal process relentlessly when no one else seemed inclined to. Throughout, they gave us honest assessments rather than shaping the narrative to suit their own agenda. And for all that, their fees were very reasonable and competitive. Don’t be swayed by the glossy brochures of national agencies promising buyer networks through their nationwide offices, it’s meaningless in the Rightmove era. What really matters is an agent who can sell your property and push the legal process forward. We have worked with a national agency before and had a positive experience, but their fees were significantly higher than Hunters, and the service was no better. A huge thank you to Andrew, Geoff, and Joy. We wouldn’t hesitate to recommend Hunters to anyone.
Good Morning James. Thank you so much for your 5 Star google review, it is very much appreciated. It was a pleasure to work with you and help you sale and purchase your home. We wish you every happiness in your new home. Regards the Hunters Team
1/5
TrustpilotRude, poor service - a must avoid for renters
Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!
5/5
TrustpilotExcellant service
Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.
1/5
TrustpilotAwful customer service
I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!
1/5
Trustpilotillegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)
1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self
1/5
TrustpilotMy experience selling a property in the…
My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”
2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
2/5
TrustpilotDisappointed
Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.
5/5
GoogleWorking with Charlie and Jayden on our house sale has been a lovely experience. From start to finish they have been so helpful and super communicative with us, explaining the process from end to end, and offering helpful guidance throughout. We really felt supported in the sale process and felt they had our best interests at heart. We also really liked the dedicated WhatsApp group for all sale related discussions - it was super easy and quick to get answers to any questions we had. We would happily work with them again if we ever come back to the Folkestone area, and would definitely recommend them to anyone we knew looking to go on the market.
Dear Molly, Thank you for you 5 Star Google Review. It was a pleasure to be of some assistance. Regards, Hunters Folkestone.
1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
1/5
TrustpilotHunters are not interested
Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.
1/5
TrustpilotFeeling sorry for vendors hoping to sell their property
Mid of August I telephoned Hunters Sunderland to view a property, giving them all requested details - a little while later they sent an email asking which property I meant (I had told them but if they wanted to clarify: why didn't they ask this when I phoned?).
5/5
GoogleSold through Hunters. Very good experience. House sold quickly to a well vetted buyer. Transaction was outlined by branch manager at the outset and all expectations were met or exceeded - prior experience has been of ill founded promises to secure the appointment and then excuses as to why not deliverable. Thank you to Celia and Team for doing exactly what you said you would and without any fuss, miscommunication or broken promises.
Good Afternoon Thomas, Thank you for your kind words and a 5* review, we really appreciate it. It was a pleasure to work with you and wish you all the best in the future. I will pass your feedback onto the team. Regards Celia and the team at Hunters
5/5
GoogleCharlie Craddock was cheerful and positive and inspired confidence throughout the purchasing process of my Buy to Let house in Folkestone. He was quick to respond by email and calls when I needed information. And he was a great problem-solver. When my Surveyor's Report came back revealing significant damp issues, I was worried and almost pulled out of the purchase. However Charlie organised a quote from a reliable, expert company to fix the problem. It could have been a show stopper! I'm grateful that Charlie, with his knowledge of local properties and extensive contacts in the building industry, was instantly able to help. Now I am thrilled with my new property and the vendor is also delighted that we have completed so amicably and smoothly. I highly recommend Charlie for his competence and friendly, helpful approach to buyers and sellers of properties.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Diane for your feedback. We have informed Charlie and we know he is hugely grateful for this as are we that your purchase concluded smoothly. We are here to help whenever needed.
1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
1/5
TrustpilotGutted
I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Folkestone office has 559 reviews across three platforms: 55 on Google, 4 on Facebook, 500 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hunters is rated 2.5 out of 5 across all 559 reviews, and 4.0 out of 5 on Google from 55 reviews, checked 9 October 2026.
Hunters, 93-95 Sandgate Road, Folkestone CT20 2BQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
