Trusted Agent profile · Fitzwilliam Square
★★★★★
232 reviews across 2 platforms
1 Bridge Street Arcade, Fitzwilliam Square, A67 YD99
Part of Sherry FitzGerald Catherine O'Reilly, see every office.
Sherry FitzGerald Catherine O'Reilly's office in Fitzwilliam Square, at 1 Bridge Street Arcade, is rated 4.1 out of 5 across 232 reviews on two platforms, including 61 Google reviews rated 4.6.
Every review we hold for the Fitzwilliam Square office, from every platform, shown as written. First names only.
5/5
GoogleCatherine O'Reilly and the Sherry Fitzgerald team in Wicklow were fantastic when I was selling my house. The service was very professional, they found me a buyer within a matter of weeks and I would highly recommend them.
Many thanks Catherine for your thoughtful review and we are certainly delighted to have accompanied you on the selling path to a positive completion. We wish you all the best in your new living environment.
5/5
TrustpilotWorld-class customer experience from Linda Christopher at Sherry Fitz Gorey
As Americans buying our first property in Northern Ireland, Joyce and I were completely out of our depth. The process was entirely different from the US, and we immediately hit a multi-buyer bidding war and frustrating solicitor delays.
5/5
GoogleAngela is a fantastic estate agent. Very professional and helped us with any issues when we were buying our home. I would highly recommend her.
Dear Barbara, Many thanks for taking the time to post this very positive review on our business and staff. We certainly take pride in offering the highest care in customer service. The whole team wishes you the best in your new home. Catherine & team at SFCOR.
5/5
TrustpilotHouse Sale
Ed Reilly, Sherry Fitzgerald has just completed the sale of our home. I found Ed and his office staff very professional right through the process. I chose Sherry Fitzgerald because they had a very good knowledge of properties in the area. It was a pleasure to deal with Ed and his team. The house photography was excellent and the sale was handled professionally. I would have no hesitation in appointing Ed and his team to sell a property for me in the future.
5/5
TrustpilotProfessional
I had a great experience working with Linda Christopher from start to finish. She was professional, responsive, and made the whole process feel straightforward and stress-free. Communication was clear at every stage, and she was always available to answer questions or provide guidance when needed.
1/5
TrustpilotWe as a customer we have right to know…
We as a customer we have right to know what is the reason for unsuccessful. I have applied for more than 10 houses not even one I got a viewing. I understand there is a huge demand and applications. But I have applied at the very first moment it is posted. We are a full time working with clean record and I have mentioned it to them in my intro. I really don't understand how transparent they're in this process. It leads to doubts of internal dealings and unfair procedure. I appreciate you technology of automated process but when customers are spending time to fill in details and showing serious interest. Isn't your options to take your time in reviewing the application fairly to give an opportunity for the serious applicants.
Dear Hemanth Kumar Narayanswamy, We appreciate you taking the time to give feedback. We are sorry that your experience with us was unsatisfactory. We would appreciate an opportunity to speak with you to confirm which office your were dealing with.Please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards,Sarah
5/5
TrustpilotSherry Fitzgerald's communication with…
Sherry Fitzgerald's communication with us throughout the sale process was impeccable. The sale's agent Ronan Healy was so professional and friendly it was like talking to a friend everytime we discussed the process. He made everything so easy for us.
Thanks for taking the time to leave a review Helen, we wish you all the best for the future.All the team at Sherry FitzGerald
5/5
GoogleThanks a lot to Sherry Fitz Wicklow for all the help to find and buy a perfect new home. We were selling and buying new house at the same time. Vivienne, Angela, Catherine were very patient with our situation and looked after both sale of existing house and purchase of the new. The communication was excellent during the whole process. We highly recommend them and we would have no hesitation in working with them again.
Thanks for your kind words Yuliya…. We are all so happy for you all as you settle in to your gorgeous new home!
5/5
GoogleI can’t recommend the team at Sherry Fitzgerald Wicklow highly enough. My wife and I purchased our dream house with the help of Catherine and her team in October and they were a huge help through every step of the process. Catherine knows Wicklow like the back of her hand and was able to provide expert advise on everything from selecting a solicitor to the best place to fit a new bathroom. The professionalism, in-depth experience and guidance provided by Catherine and team was exceptional.
Dear Rory, We are truly humbled by your lovely words and overall feedback on our services. Our team certainly does take pride in sharing the many years of experience gathered in the real estate industry with both our vendors and buyers to make the process as transparent and seamless as possible. We thank you for your review and 5 stars and wish you a lovely Xmas period ahead.
5/5
GoogleWe have just sold our house and purchased a site through Catherine O'Reilly and her superb team at Sherry Fitzgerald Wicklow. From the start of the process to completion the team led by Catherine were a dream to work with. The professionalism, excellent communication and marketing skills were of the highest standard as was their partners in photography, surveying etc. To top it all they were really lovely people to deal with. We would highly recommend Sherry Fitzgerald Wicklow Catherine O'Reilly to anyone intending to buy/sell.
Dear Bernie, many thanks for your very thoughtful words which our team warmly welcomes. Any feedback is treated with the same importance. But, such a strong appraisal of our professional services is even more touching for us all. We wish you all the best in your new living environment and look forward to seeing you when you feel like popping your head in our Wicklow town office. Best regards, Catherine & the whole team at SFCOR.
5/5
GoogleWe would highly recommend the comprehensive range of services provided by the excellent team in Sherry Fitzgerald Wicklow. Selling your home is never easy, but the care, competence and support shown to us by the team at every stage of the process, was exceptional. We felt completely supported at all times by Catherine and and her amazing team and knew the answer to our questions were merely a phonecall away. You can't beat knowledge and experience, shared in a friendly and supportive way, to help you through the selling process. We would highly recommend their 5* services to anyone thinking of selling or buying in the Wicklow area.
Dear Olive, we are certainly glad to have been entrusted with the sale of your home and delighted for you on its completion. As you write yourself "knowledge & experience" are unbeatable. We have certainly made sure to acquire that acumen over time and are happy to share it with our vendors and buyers in the most seamless and transparent ways. Many thanks again for your positive review and feedback, The whole team at Sherry FitzGerald Catherine O'Reilly wishes you a lovely Xmas period ahead.
1/5
TrustpilotUnprofessional and very disappointing
My property was a new townhouse in a very sought after attractive area. When I enlisted my property with SF they promised they had a database of interested customers and my house will sell quickly. I was under the impression that the size of SF would work for my benefit but I turned out to be wrong. I was "just another customer". There was no personal touch or effort put into selling my house. In fact they brought the digital team to do the marketing piece a day AFTER I moved out, when the house was a total mess and without staging anything - showing the house "as is" (and actually worse). At one point the agent advised me to sell the house at a lower price than the one THEY recommended to list the property under. So either they overpriced the property or they didn't deliver! Either way I found their service very unprofessional and very very disappointing.
5/5
GoogleExcellent. Vivienne was very professional, discreet, and took care of us very well throughout the negotiation process. Would not hesitate in recommending.
What a lovely review Anthea…….. thanks so much and we are all delighted for you that the sale is completed. Wishing you the very best for the future. Catherine & team.
5/5
TrustpilotInstructed Sherry Fitz to sell my home…
Instructed Sherry Fitz to sell my home this year - just after the post-Christmas lock-down.The environment was uncertain and stressful. Their quiet competence and confidence was just great. We worked out the pre-sale spending budget, and they were active with meeting my requirements. The standout for me was when there was a bump in the sale path, they were proactive and honest. They also behaved very ethically when dealing with the bidders which I found comforting. Overall, I can't imagine talking to a different agent when selling again. I dealt with Barry Ensor and Andrea Whelan in Rathmines office.
5/5
TrustpilotI have just bought my very own and…
I have just bought my very own and first home through them guys. Brilliant experience. Highly recommended. Amy was excellent. She was knowledgeable, helpful and made the whole process incredibly easy. On completion day I have received a little lovely present and a card 😊 thank you for all your help and great support!!! Simply the Best!!!
5/5
TrustpilotShining Star in Sunny South East
As recent purchasers of a residential property in Co. Wexford facilitated by vendors auctioneer Aisling McGrath of Sherry Fitzgerald Haythornthwaite. We would highly recommend Aisling and her colleagues in branch who offered a skilled and professional service from virtual viewing, right through to on site viewing and handover. Aisling ensured that there was a constant line of communication between vendors and purchasers and really went the extra mile to close the sale in a timely manner. 5 star service all the way !
2/5
TrustpilotBig in size, small in spirit
We recently bought a new build in Longwood and, sadly, our experience with this agency was less than positive.
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with our franchise office and take feedback like this seriously. We’d appreciate the opportunity to speak with you directly so we can better understand the situation and work towards a resolution. Please email your contact details to customercare@sherryfitz.ie, and a member of our team will be in touch as soon as possible. Kind regards, Sarah
1/5
TrustpilotTotally Disgraceful
Totally Disgraceful. We heard that Sherry FitzGerald was a professional company, but how far from the truth was this. We sold our residential property with them. They found a buyer, but at this point everything went so wrong. A member of staff gave the potential buyer the key and let them enter the property unsupervised. We were unaware of this until we got a call from a neighbour stating the potential buyer had moved a static caravan into the rear garden by craning it over the roof. At this point the potential buyer had no insurance in place, they damaged the interior of the house and they were planning on living in the static caravan rent free before the contract was exchanged. The staff at Sherry FitzGerald did nit check the property to ensure this did not happen. You can imagine the extra stress this put on the seller as the interior of the property had been destroyed and there was a static caravan in the rear garden. If the sale had fallen through, I would have been in a world of pain as it would be up to me to put the house back to being sellable again. The directors of Sherry FitzGerald were concerned, not for the customer, but their business. We had nearly two weeks of stress and getting extra engineer reports completed. I would not recommend their services.
Dear Paul, We understand how upsetting this situation has been for you and your family. The actions taken by the third party were unprecedented, and in our 40 years of business we have never encountered such a situation before. As we previously communicated with you, once we were made aware of this incident our team proactively brought the matter to a close. We have investigated the matter in full and despite it being highly unlikely such an incident will ever re-occur, we have put extra precautions in place to protect our clients. The unauthorised actions taken by the third party were inexcusable and beyond our control. We hope that now your sale has closed you can put this distressing incident behind you. Kind regards, Ann O’Mahony
5/5
TrustpilotThis is a review for Paul Stack and…
This is a review for Paul Stack and Company based in Abbeyfeale, we bought a House in 2004 from Maurice Stack.When we went to sell the House in 2020 we went back to the same great Company to sell the House for us. The sale of the House went through without a hitch due to the professional manner of the team at Stacks, we cannot praise them enough for their help in selling the House, Great team, we hope to do Business with them again in the future. Many thanks again to the team at Sherry Fitz Abbeyfeale. MADELEINE AND Tom
5/5
TrustpilotMegan Ford⭐️⭐️⭐️⭐️⭐️
We recently sold our house with the professional expertise of Megan Forde from Sherry Fitzgerald.Megan made the process flow so smoothly and efficiently.We were kept updated and her confidence and dedication meant we were never in doubt of a successful sale.Thank you Megan for a wonderful experience.Paul and Sandra Corcoran
3/5
TrustpilotI appreciate that the basics were…
I appreciate that the basics were delivered, but the process lacked a sense of care or attention. It felt more like I was going through a system than being supported through a service.
Good morning, We appreciate you taking the time to give feedback. We would appreciate an opportunity to speak with you about your experience. Please email your contact details to customercare@sherryfitz.ie and we will be in touch asap. Kind regards, Sarah
1/5
GoogleSherry Fitzgerald Catherine O'Reilly (Wicklow Town) was the selling agent for a property which I subsequently purchased. From the time my offer was accepted, the SFCOR negotiator adopted an aggressive and unhelpful attitude which resulted in an entirely straightforward property transaction becoming a stressful and unpleasant experience.
Hi David, I’m so sorry that your experience with my office has fallen below our expected high level of service. I will be in touch directly to discuss further. Kindest regards, Catherine
5/5
TrustpilotWonderful experience with Sherry…
Wonderful experience with Sherry Fitzgerald when I recently sold my house.
Hi Deirdre Thanks for your review, it was a pleasure to work with you and we wish you all the best for the future. Kind regards Sherry FitzGerald Blackrock
5/5
GoogleHaving to navigate the property market in Covid is no easy task. Thankfully Anna in Sherry Fitzgerald was very patient and gave us the time we needed to buy the property without any fuss. Good service, very professional.PositiveResponsiveness, Professionalism
Thanks Peter for your kind words. We take every feedback seriously. Your positive appreciation and experience of our service is all the more meaningful to us @ Sherry FitzGerald Catherine O'Reilly. Faithfully yours.
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Sherry FitzGerald Catherine O'Reilly's Fitzwilliam Square office has 232 reviews across two platforms: 61 on Google, 171 on Trustpilot (across the whole business).
Sherry FitzGerald Catherine O'Reilly Fitzwilliam Square is rated 4.1 out of 5 across all 232 reviews, and 4.6 out of 5 on Google from 61 reviews.
Sherry FitzGerald Catherine O'Reilly Fitzwilliam Square, 1 Bridge Street Arcade, Fitzwilliam Square, A67 YD99.
