Taylors Filton reviews

★★★★★ 5/5

Google

Following requests to several agencies to buy a house,we were contacted by Ellie Quirke from TAYLORS FILTON. Ellie helped us a lot in chosing a home to meet our requirements,she understood us wishes and had the necessary patience to help us make the right decision .The paper works,was done online very quickly and without stress. We had an excellent colaboration with Ellie,Adiel and the whole team,a young,professional and very helpful that made our dream come true . Thank you very much and recommend with confidence TAYLORS FILTON services.

Florea · 25 October 2019

★★★★★ 5/5

Google

Three estate agents price our house, Taylors were the last to visit and at short notice. They re-scheduled to fit in with our request. They are professional and courteous they are not the 'hard sell' type of estate agent. They obtained for us what we think was a top end market price and kept communication regularly through what is, at times, a stressful process. Adiel, Becky, Alex and Amy have always been polite, professional and on top of the 'detail'. We were very happy with the service provided and clearly selected the correct estate agent and we have no doubt about recommending them.

John · 25 October 2019

★★★★★ 1/5

Trustpilot

Where do I start? Dreadful people.

Where do I start? I rented an apartment from the Bedminster branch, and it was an unbelievably awful experience from beginning to end. They lied about the opening inventory, there was no hot water or heating for most of the tenancy period (and they literally couldn't even be bothered to reply, let alone sort the problems out), they lied about damage caused when I left (which I did not cause), and now they refuse to communicate with me regarding the return of my deposit. Needless to say they are also withholding my deposit with no legitimate reason whatsoever. It would be really difficult to find a worse company to deal with. They treated me shockingly badly, lied through their teeth, and are trying to steal my deposit. Just awful. Avoid at all costs. UPDATE: 3 months later, I opened a dispute with Taylors via MyDeposits and submitted my honest evidence to counteract their lies and today received the deposit refund in full. Keep evidence of everything Taylors tell you (they WILL lie later on), take photos of everything, take videos of everything..... eventually, you will get your money back from these rogues (as long as you are being honest).

Peter · 8 February 2024

★★★★★ 1/5

Trustpilot

oxford - Absolutely useless and infuriating

Absolutely useless and infuriating - they feed you empty promises and lies constantly saying they have done what you asked and then you realise they actually never did - over and over again rinse and repeat - they will NEVER respond to your issues with the house you rented unless it is an emergency that will damage the house never mind that it is a risk to your health unless you literally ring them up every day multiple times for 2 whole infuriating months and then eventually maybe they will do something after you say you will put in a formal complaint but not after they tried to gaslight you first saying nothing is wrong

Katherine · 2 February 2024

★★★★★ 1/5

Trustpilot

Avoid Taylors at all costs

Carter: I like the flat, if you clean it and fix this list of 6 items, I will take itTaylors: We need money from youCarter: No worries, can you confirm the flat will be cleaned and the list of 6 items fixed before I move in?Taylors: Yes ..... money pleaseCarter: Can you put it in writing?Taylors: No .. but you can trust us .... give us money or we will give the flat to someone elseCarter: I can move in two weeks timeTaylors: You need to pay from next weekCarter: But you won't have time to fix the 6 thingsTaylors: We promise we will - money pleaseCarter: I am paying on the condition that the flat is cleaned thoroughly and the list of 6 items fixed before I move inTaylors: Give us more money, plus you have to sign this inventory saying everything is perfectCarter: Paid, on trust that the things I have signed for are fixed (including the broken smoke detector and fire alarm, which is a legal requirement and you have made me sign is working when we both know it isn't)(Moving in day)Carter: The flat is not cleaned and none of the 6 things are fixed, including legal minimum requirementsTaylors: (no reply)Carter: Can you answer my questions please?Taylors: (no reply)Carter goes to the branch: Please can you explain when these things will be fixed, obviously it is now too late to clean the apartment because I have moved in.Taylors: You need to report these things to maintenance, this is nothing to do with us now that you have moved in. We can only discuss matters which were raised before you moved in.Carter: But these are all matters which were raised before I moved in.Taylors: Can you show us in writing?Carter: No ... your refused to put it in writing, assuring me I could "trust" you and pay a lot of money to you.Taylors: This is nothing to do with us, you need to approach the landlord via the maintenance appCarter: But you are the people who agreed to my termsTaylors: Tenants don't dictate terms, the landlord doesCarter: So why did you agree to my terms if you are not able to?Taylors: We can't help you, this needs to be reported to the landlord who will consider the list of 6 itemsCarter: This is not what was agreedTaylors: More moneyCarter: Not until you fulfil your end of the agreementTaylors: You signed everything was in good order, including the fire and smoke alarms, and the cleanliness. Carter: On the understanding that I could only move in if I signed the incorrect inventoryTaylors: Not our problem ... give us more moneyCarter: (reports list of 6 issues to landlord via the maintenance app, three months later .......... silence from landlord, silence from maintenance app, silence from Taylors).UPDATE: Upon leaving the apartment, Taylors decided to keep the whole deposit, even though we left the apartment far cleaner than we found it. They claim we stained the carpets (WE ACTUALLY CLEANED THE PREVIOUS TENANT'S STAINS), they claim we put nails in the walls (we didn't!!!), they claimt he oven wasn't clean (WE CLEANED IT THOROUGHLY WHEN WE ARRIVED AS IT WAS COVERED IN FOOD DEBRIS, LEFT IT MUCH MUCH MUCH CLEANER THAN WE FOUND IT), claimed we didn't clean the fridge and freezer (outright lies), claim we stained a wall (WHEN WE CLEANED THE HEAVILY STAINED WALLS WHEN WE ARRIVED AND THE ONLY STAIN WE COULND'T REMOVE WAS THE STAIN THEY CLAIM WE PUT THERE), the company is a total disgrace; dishonest from start to finish. NEVER USE THIS COMPANY IF YOU ARE AN HONEST PERSON.

Carter · 7 January 2024

★★★★★ 5/5

Trustpilot

The home-finding process was…

The home-finding process was user-friendly and less tedious than other property agent We recommend them to anyone looking for a place to rent or house to buy as they are doing a good job. Thank you, Georgia phelps for your great help and support in finding us a new beautiful home.great communication and great experience with you. Thanks

Bunmi · 17 January 2025

★★★★★ 5/5

Google

Five stars is not enough! Everyone I spoke with - Jamie, Ellie, Maddie, Lee and Rhea - couldn't have been more friendly, knowledgeable and alert. House purchase is pretty hard work and it was so helpful to feel how actively they were moving things along at every stage. Highly recommended.

Andrew · 24 October 2023

★★★★★ 5/5

Trustpilot

Very good experience

Jack from Taylors Lettings was very kind and accommodating with scheduling my viewing. A last minute commitment came up but he kindly offered to do a WhatsApp viewing instead. Communication has been excellent

Lefteris · 18 October 2023

★★★★★ 1/5

Trustpilot

This is the most incompetent and…

This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible

Rox · 16 May 2024

★★★★★ 5/5

Google

It was an absolute delight to meet Harrison Parker. He was so knowledgeable, and helpful. We Know that once we have traversed the probate minefield we will be wanting to put things in the hands of Harrison, who we trust.

Helen · 27 March 2024

★★★★★ 1/5

Trustpilot

Do not let/ sell with this company…

Do not let/ sell with this company absolute joke. They have let a property next to me. They hired a gardener who destroyed the boundary between houses, have been chasing them for weeks to have it fixed only to be told I need to chase the gardener They hired. The ignore every email. Also left there tenants with young children without water in the property for days. Rude staff.

Carol · 15 May 2024

★★★★★ 5/5

Trustpilot

Fantastic service!

The service provided by Taylors Lettings Agents has always been fantastic. All communication is prompt, courteous, friendly and professional. Natalie Meech is a star!

Clara · 1 March 2024

★★★★★ 5/5

Google

Really helpful and professional service by Ellie and the team. Always quick to respond and clear with updates. Would use again.

Arun · 25 October 2019

★★★★★ 5/5

Google

I had always previously used a London based firm for mortgages but when I struggled with their service during Covid I went to Callum at Taylors following a friend’s recommendation. A fantastic personal service, the best rates, quick response, easy communication and great flexibility supporting my last minute changes. Will definitely use again.

Jenny · 24 October 2022

★★★★★ 5/5

Trustpilot

I recently visited TAYLORS SALES AND…

I recently visited TAYLORS SALES AND LETTING AGENTS for the first time, and I must say that I am extremely pleased with the level of customer service I received. During my visit, I had the pleasure of speaking with Saqad Rafiq, who went above and beyond to assist me. He was incredibly helpful and showed a genuine willingness to help me achieve my desired outcome. I am looking forward to continuing to work with him and the rest of the team at TAYLORS SALES AND LETTING AGENTS.

Armand · 13 April 2023

★★★★★ 1/5

Trustpilot

Useless

I have never dealt with such an unprofessional, rude and ultimately useless company! If you trust this bunch of morons to sell/ lease your house you need to have you head examined, trust me you would be better doing it yourself... They offer poor advice with little guidance, they are lazy and unresponsive but worst of all they are rude and unprofessional - what more would you desire from someone who is meant to be assisting you with probably the biggest purchase/ most stressful thing you can do in life. Trust me, stay well clear otherwise you will soon regret it!!!

Tim · 25 February 2023

★★★★★ 5/5

Google

Excellent service from Nicki and Harrison was very pleased very professional through out. Rob Brace

Robert · 24 October 2020

★★★★★ 1/5

Trustpilot

Do not rent from these people

Do not rent from these people. They are an absolute nightmare. From day one they will extort any fee from you they can and when you leave the property they will continue to extort from your deposit. I have been renting in Oxfordshire for 30 years and they are the worst I have experienced. The property management is a nightmare. It took them over six months to fix a leak in the bathroom by which time the water damage was extensive. They do not acknowledge any improvements you make to the property. I fixed a wobbling doorstep, repainted the front door, garage door, and window surrounds as well as the fascia, at my own personal expense, but they extorted £280 from my deposit for some scuffed paintwork and minor damage to a carpet which hadn't had any work done to it despite annual intrusive inspections. They said they would try to keep us as sitting tenants by seeking investors to sell the property to, but absolutely no attempt was made to do this. So pleased to be finally rid of them. Absolute nightmare company.

Paul · 17 January 2023

★★★★★ 1/5

Trustpilot

Taylors of Swindon Avoid at all COSTS

Taylors of Swindon! Avoid Avoid Avoid!!! DO NOT GET INVOLVED WITH THIS COMPANY! RENTING OR SELLING COMPLETE SCAMMERS!!! YOU HAVE BEEN WARNED!!!!!!

Jas · 10 October 2025

★★★★★ 1/5

Trustpilot

Agency demanding £660 to exit tenancy…

Agency demanding £660 to exit tenancy after being good tenants for 15months, even though we requested a break out clause at the start. Horrible service towards tenants. Avoid avoid avoid!!!!!

Tarek · 7 July 2025

★★★★★ 1/5

Trustpilot

Shambolic, avoid if possible

You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across

IanD · 18 October 2022

★★★★★ 1/5

Trustpilot

Worse agency in 33yrs of renting

You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across.

Ian · 18 October 2022

★★★★★ 1/5

Trustpilot

Incompetent and disorganised

Slow staff, very impersonal, made moving that much harder. After seeing a property on rightmove we contacted Taylor’s in the middle of August 22. They said they would be in touch and never contacted us. We rang a further 5 times, offered to pay a holding deposit and explained we needed to be moved by mid September at the latest, had sorted out finance and checks all ourselves to speed the process along. Each time we were told no one had taken our details and never contacted. Today (October 4th) I have just received my first phone call from them asking if I’m still wanting to move.

Carissa · 4 October 2022

★★★★★ 5/5

Google

Very happy with how they handled our purchase. Quick to respond and they provide you with updates on regular basis. When they don't know the answer they prioritise finding the answer for you and keep you updated. We were buying our first home through them and they made the process much smoother by providing excellent customer service. Highly recommend.

Veronika · 25 October 2019