Connells Filton reviews

★★★★★ 5/5

Google

I've been working with Connells Filton for years using their full management service and had a very positive experience overall. Most recently with Bethan who has been excellent in ensuring both landlord and tenant have a smooth experience, going the extra mile to make sure everything is done right and on time. I will definitely continue to work with them.

Hugh · 2 July 2025

★★★★★ 1/5

Trustpilot

Mortgage advisor

I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.

Anyone · 6 April 2026

★★★★★ 1/5

Trustpilot

They will promise the earth and not deliver

I signed up with Connells expecting proactive support, marketing expertise, and clear communication. I was sold the dream at the valuation. Instead, I faced several issues: • Promised interest from potential buyers already on their books didn’t materialise. • I had to correct mistakes in the marketing materials myself TWICE, including reviewing and proofreading the photos and copy which had many errors and spelling mistakes. • After 14 days, there were still no viewings and minimal communication from the team, with me having to constantly chase. I exercised my 14-day cooling-off period due to these issues. I hope the agency can improve their communication and professionalism for future clients.

Sophie · 29 October 2025

★★★★★ 1/5

Trustpilot

Ghosting I believe has happened rental connells blaby office Leicestershire …

Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .

Michael · 26 February 2026

★★★★★ 1/5

Trustpilot

Dealing with Connells has been an…

Dealing with Connells has been an absolute nightmare. They are painfully slow to respond, regularly ignored my emails, and never pushed the buyers for updates. It felt like we were doing all the chasing while they just sat back. To make matters worse, they lock you into a 26-week contract, which means you’re stuck with their poor service for half a year. The communication we did get was sloppy and unprofessional, emails were badly written and gave us no confidence that anything was being handled properly. The person we dealt with, was unhelpful and seemed completely uninterested in getting our sale over the line. Selling a house is stressful enough, but Connells made it ten times worse. I will never use them again and would strongly warn others to think twice before signing their long contract.

J · 22 October 2025

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 5/5

Google

I've dealt with Connells in Filton for over 10 years and always had great service. THis time Kim was my mortgage advisor and she has been exceptional throughout; Always keeping my informed of the progress, additional requirements from the lender etc and never any delays. Absolutely recommend

Sinclair · 27 November 2023

★★★★★ 5/5

Trustpilot

Kirsty from the accounts team from…

Kirsty from the accounts team from Connells, she really helped me from start to finish with my query, considering our urgent situation we’re currently dealing with - she made sure to do everything she could to help us out and went above and beyond for us. Really glad I spoke with her.

Melody · 8 June 2026

★★★★★ 5/5

Google

Miss (soon to be Mrs) Kimberly Law has been absolutely fantastic to both Jack and I recently. We are first time buyers of our new home, and she has been absolutely amazing to work with! Shea honest, open and really speedy on getting to the bottom of things. I highly recommend such a hard and dedicated women who knows what she is doing and will always aim for the best price possible. Thank you again for your hard work on helping Jack and I been successful on finding our new home. Jack and & Megan

Megan · 23 October 2023

★★★★★ 3/5

Google

I'd like to leave a review of the Connells branch in Filton to say thank you to Hugh, Kate, Jessie, Paul & Geoff for finally helping us secure our first family home. It wasn't the smoothest of processes by far, taking around 7 months & considerable communication/effort on our part despite there being no chain at either end. However we were pleased with our interactions and the way we were treated by the staff there. Hugh made a fantastic effort to get us a decent rate mortgage & for that we are grateful.

Amy · 23 October 2023

★★★★★ 5/5

Google

We’ve just gone through Connels to complete our mortgage and the service was perfect! We worked with Kim and she was super helpful. She kept us updated throughout the entire process, explained everything thoroughly and was always just a phone call away if we had any questions. Kim gave us all of the information we needed without overwhelming us or sugar coating anything. I will be recommending Kimberly to anyone looking to get a mortgage, she was by far the best adviser that we spoke to! - Massive thanks for all of the help.

Katie · 23 October 2023

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 1/5

Trustpilot

Unprofessional and inconsiderate

Booked a viewing at a property In Drakes Broughton with Connells Warndon Villages - No agent when I arrived. I had travelled 25 miles and managed to be 10 minutes early. I waited for 10 minutes AFTER the time of my appointment, called them and was told she is on her way she tried to call you. A) she couldn't have done as my phone was working for other callers and was switched on and working fine and there is always text. B) it is the AGENTS job to be on time for viewers, they have a contract with the client ..I didn't wait , I have better things to do than sit around and wait for am Estate Agent that cannot leave early enough to be on time for a viewing - disgraceful and unprofessional.

M · 9 October 2025

★★★★★ 1/5

Trustpilot

Worst Letting Agents

Where to begin with Connells... The letting agents who show the properties lack very basic knowledge about the units and the surrounding area. Their response time is slow and they forget to follow up on things consistently. Once you are finally able to let a property, if you have any issues, Connells property management is extremely slow to respond and even slower to deploy a solution. But if they need something from you, or to access the property, they are extremely persistent and very fast to respond. They do not advocate on behalf of the tenants, they don't care about the tenants. Overall, the worst letting experience of my life.

Ivor · 8 October 2025

★★★★★ 5/5

Trustpilot

James was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication

James was a great guy 100

John · 15 May 2026

★★★★★ 1/5

Trustpilot

Shoddy valuation service

I’m a first time buyer, in the process of trying to buy a property. Connell’s were commissioned by Skipton Mortgage to do a valuation on the property that I had made an offer on. When the valuation came back, it was rejected and there were key things in the valuation that were categorically incorrect. The main thing being that the property that I had put an offer on “sat above a commercial dwelling”. This was challenged with proof that the property I had an offer on was NOT above a commercial dwelling but there was a refusal to change the valuation despite the proof. As a result my mortgage offer was declined. I really wish mortgage companies would stop using this awful service that Connell claim to have. If you are applying for a mortgage please ask whether the insurance company outsource and if they do, to whom. You may have a mortgage offer declined.

Charlotte · 29 September 2025

★★★★★ 1/5

Trustpilot

Terrible experience with Connells…

Terrible experience with Connells mortgage broker. I paid them £900 first to start and waiting 6 months and nothing happened after 6months. All the time i was chasing the broker and Lender broaker didn’t respond the emails and calls. I waste my money and 6months time. I advise people to do not wasting your time and money with connells mortgage broakers. They get your money first and give you shit service. I paid £900 and didn’t receive anything from them. Please don’t waste your time and money with them.

Mohammad · 28 September 2025

★★★★★ 1/5

Trustpilot

So disappointed with the service…

So disappointed with the lettings services, false promises. I recently moved into one of their apartments in colchester. Firstly, they informed about the broken oven which they promised would be looked after by the landlord before we move in. Its been more than a week of calling, complaints over email, all I received so far was 'we acknowledge your receipt'. Secondly, the state of this apartment is poor, didn't know this before taking the decision of moving in, as people were already living here when I came to view it. It looked decent from the pictures and the brief viewing. We've got BEDBUGS, poor conditioned mattresses, smaller desk provided from the advertisement, broken lamp & lampsheds, reported it on the first night, this feedback am writing after 8 days after moving in. NOTHING HAS BEEN SORTED. Sort everything before moving in and get everything in writing for proof, if you're opting to go with Connells. Very disappointed, while we pay the rent in full but have to compensate on everything and live with bugs!

Lokesh · 27 September 2025

★★★★★ 3/5

Trustpilot

Title: Mixed Experience with Connells Property and Agent Harriete Ward

Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.

Jessica · 12 September 2023

★★★★★ 1/5

Trustpilot

Avoid!!!!!!!!!!!

Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !

Amanda · 11 September 2023

★★★★★ 1/5

Trustpilot

For your sanity, safety, & financial security - STAY CLEAR!

For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!

Laura · 8 September 2023

★★★★★ 1/5

Google

Worst estate agent ever. Created problems for tenants and are completely incompetent. High staff turnover across all departments. Loads of hidden back office fees. Moved the whole portfolio away from them.

R · 1 October 2026

★★★★★ 5/5

Trustpilot

We were looking to rent and found a…

We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.

Dileep · 27 June 2023

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023