Dixon Kelley Ferndown reviews

★★★★★ 5/5

Google

We sold and bought through Dixon Kelley and what a year it’s been! Cannot fault Matt from Dixon, He sold our home twice over (sadly the first sale fell through!) but he managed to get another buyer not long after! And not only that he found our next dream home which we couldn’t be more in love with. Matts communication was excellent- even on his days off he would always ping us a message with any updates. There’s so much I could say as the market is quite tough at the moment and it’s not an easy process, but if you want a team that’s reliable, trusting and honest then definitely go with Dixon Kelley and ask for Matt as your agent, out of other agents from other estate agents we felt that Matt was genuine and such a pleasure to have as an agent! We are very very happy.

Lou · 16 July 2025

★★★★★ 5/5

Google

Matthew is such a personable attentive person who is brilliant at helping the buyer or seller through the conveyancing process. I was delighted with his service in helping me purchase a Residential Park Home and would recommend Matthew at Dixon &Kelly to anyone! Such a lovely man.

Michelle · 16 February 2026

★★★★★ 5/5

Google

Dixon Kelly has just sold my mums mobile home, and I couldn't be more pleased with service. Matthew was incredibly helpful and efficient throughout the whole process. Any queries I had were handled promptly and wirh kindness. The sale went through smoothly, with no issues at all. I would highly recommend this company.

Liz · 21 July 2025

★★★★★ 5/5

Google

We instructed Dixon Kelley to sell our house on 23/3/23 and we found a buyer who subsequently pulled out 2days before exchange of contacts. Mandie immediately put the property back on the market and we had offers from 2 of the viewings and we accepted one who then withdrew the offer. The other buyer then agreed to continue with the purchase. We then had a very bad survey but Mandie told us to get that subsidence was not present and told us not to worry. Our insures confirmed that there was no subsidence but the buyers mortgage advisors could not get the building society to accept this. We were then advised by Mandie to get a structural engineers report which we did and the report was eventually accepted by the buyers Buildig Society. All the time while this was happening Mandie supported us with our Sale of our house she helped us with the purchase of a mobile home which we thought we would miss out on because of the length of time since we made an offer on it.but Mandiewas able to get it for us. Mandie has been very supportive to us and we would definitely recommend her and Dixon Kelley to anyone who requires an estate agent in the Bournemouth ,Ringwood area.

Jenny · 16 December 2023

★★★★★ 5/5

Google

Fantastic estate agents, Simon's enthusiasm for my parents property was great and I think this helped a great deal to sell their bungalow very quickly, within a week, 3 viewings, all interested, within 2 weeks, sold at full asking price, this is where having a high street presence is far better than just on-line, as these viewings were all walk-ins. Staff at Dixon Kelly kept us up to date the whole way through, very smooth selling process for me. Thank you.

Peter · 14 June 2023

★★★★★ 5/5

Google

Dealt with Aimee, Matthew and Simon. I could not ask for more from the service, very pleased with the way they helped us through the process, I thought it would be stressful but they put us at ease. Would highly recommend

Brad · 15 April 2025

★★★★★ 5/5

Google

My family have recently used Dixon Kelley to sell property. I can’t thank them enough. What a helpful and friendly team they are. I have personally found them extremely efficient. They have regularly kept us informed of the progress of the sale and have dealt with our queries and any formalities promptly. I would definitely recommend them.

Caroline · 27 November 2025

★★★★★ 5/5

Google

Well what can I say other than excellent so far, Simon, Tracey and Mandy are lovely, friendly and professional . Simon took photo of my mums house on the Monday, they were online Tuesday, by mid afternoon he had 7 prospective buyers booked in over the next 4 days. Wednesday mid afternoon I rang re some paper work to be told Simon was still at the house and had 5 viewings not the two I was expecting, and by the way the first person wished to purchase at asking price. Who am I to argue.. Well done guys for selling mums house so quickly STC.

Tracey · 14 June 2021

★★★★★ 5/5

Google

Amazing service from the whole Dixon Kelley team, especially Simon. Very professional and knowledgeable, thank you.

Josh · 1 May 2025

★★★★★ 5/5

Google

Superb service from the Dixon Kelley team. We have bought and sold through them. They are experienced, knowledgeable and very friendly. Would thoroughly recommend 100%.

Gordon · 16 February 2026

★★★★★ 5/5

Google

I sold a property through Dixon Kelley whilst overseas. The process was very smooth. They provided great communication replying to messages promptly. The service was very professional walking me through the process with ease from start to finish. I would recommend and definitely use their services again.

Lee · 1 May 2025

★★★★★ 5/5

Google

Moving home can be very stressful but I must say buying my home through Dixon Kelley made the whole experience stress free. Matthew couldn't have done more to help me through the whole process. Nothing was too much trouble & any query I had …

Kate · 16 April 2025

★★★★★ 1/5

Google

Worse estate agent we have ever used ,very friendly to take on the sale but down hill after that,no feed back following a viewing unless asked for, staff at weekend had no knowledge what so ever about the property,one walked in without knocking and just stood there letting the people viewing to wander around on their own,no contact from Simon Kelly himself we didn’t seem to exist in his eyes,they gave incorrect information to a potential purchaser who wanted our property which resulted in us loosing the sale ....stay well clear.

Martin · 14 June 2023

★★★★★ 5/5

Google

Amazing personal service from start to finish. I first bought a property through Dixon Kelley. Their handling from start to finish was exemplary; communication couldn't be faulted, and nothing ever seemed to be too much trouble. I …

Ray · 16 April 2025

★★★★★ 5/5

Google

Bought a retirement property through Mathew of Dixon Kelly. I cannot but praise Mathew for the excellent service he has provided throughout the purchase, queries, concerns I had, which were all handled very promptly and professionally. …

Robert · 16 April 2025

★★★★★ 5/5

Google

The purchase of our property (Mandie) and the sale of our property ( Matthew) was done very professionally. All staff were kind and considerate. We would definitely recommend Dixon Kelly for all sale/purchases of mobile homes.

Stephen · 16 April 2025

★★★★★ 5/5

Google

I sold and bought properties through Dixon Kelly and was very impressed with them.All queries were followed up and answered quickly,a professional attitude throughout,the best estate agents I have come across.

Anthony · 28 April 2025

★★★★★ 1/5

Google

Terrible customer service! Very friendly and helpful at the point of arranging and conducting a viewing. Applied a COVID safe environment for the vendor and ourselves. Service after that has been slow, and painful. We had our offer accepted 3 months ago and apart from one proactive email, at my request, all other contact has been driven by ourselves with phone calls not being returned, lack of follow up or any progress updates. Understandably, the current pandemic makes it hard for transactions to move quickly but our issue here is the distinct lack of customer service. We have taken our business elsewhere today which is a shame for their vendor. When airing our complaint we received an abrupt 'one liner' response which makes us wish we hadnt waited for the last 3 months.

D · 14 June 2021

★★★★★ 5/5

Google

All the staff we have met or spoken to on the phone have been helpful,friendly and efficient. Making buying a new home easy so far!

Pauline · 16 April 2025

★★★★★ 5/5

Google

Good family run estate agents. Very helpful and polite.

David · 28 September 2025

★★★★★ 5/5

Google

Very professional service. Matthew answered all questions I had about buying a mobile home. Always willing to help. Would definitely recommend

Cindy · 16 April 2025

★★★★★ 5/5

Google

Professional from start to finish, the Dixon Kelly team worked diligently to help sell my father's property. They communicated well and always kept us upto date with the progress of the sell. I would thoroughly recommend this company if you have a property to sell or wish to buy.

Jacqueline · 15 January 2024

★★★★★ 5/5

Google

Brilliant service and support over a long period of time with our purchase. Tracy and Matthew, you are stars. Thank you.

Phil · 24 March 2025

★★★★★ 5/5

Google

I recently purchased a house through Dixon Kelly Stateagent, and I couldn't be more pleased with their excellent service. They are attentive, honest, and genuinely care about both the seller and buyer. Their responsiveness and commitment to ensuring a smooth process make them stand out. Highly recommend!"

Zak · 16 December 2023