Every review we hold for the Faversham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe would thoroughly recommend Connells of Faversham. They are friendly, approachable and above all, very professional.
We found, Chloe Payne particularly helpful, she showed a real interest in our property, was very attentive and worked really hard to find us a buyer. Chloe is a real asset to the Connells team and we wish them all along with, Simon the manager all the best for the future.
David · 6 April 2025
Agent replied · 26 April 2025
Thank you for your kind words and recommendation! We are so glad to hear you had a great experience with Chloe and the rest of our team at Connells of Faversham. We will be sure to pass along your compliments to them. Wishing you all the best in your future endeavors! Kind regards, Lucy, Customer Relations.
★★★★★ 2/5
GoogleDisappointed with the service I received. Encouraged to drop the asking price rather soon after signing, I felt the target customer of my property was poor and I didn’t feel like they were trying to sell the property as such. Wouldn’t use again - lots of promises and no follow through.
Sam · 15 April 2026
Agent replied · 16 April 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Chanelle, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleSimon and Chloe went above and beyond in helping me through a very stressful sale. Cannot recommend them enough. Thank you for all your help ans support
Julia
DeZire · 29 June 2025
Agent replied · 26 December 2025
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat communication from these guys, especially Simon, who made this whole process a lot easier for us, and really kept us in the loop.
Lena · 7 August 2025
Agent replied · 26 December 2025
Thank you for your kind words! We're glad Simon was able to provide excellent communication and make the process easier for you. We strive to keep our customers informed every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleConnells really looked after the sale of my Mum's home - attending when viewings & surveys were done, making her feel safe. They secured a full asking price offer that turned into an eventual sale, and kept us well informed throughout the process. A great job by a great team!
Beverley · 30 July 2025
Agent replied · 26 December 2025
Thank you so much for the wonderful review! We are so glad that we were able to provide a safe and successful selling experience for your family. It was truly a pleasure working with you and we appreciate your kind words about our team. Congratulations on the sale of your Mum's home! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI want to thank Tracey, Kieren and the rest of the Connells team for all the hard work that they have done to help me complete my purchase. Tracey was exceptional in assisting with any queries that I had and helping push the process forward when things threatened to slow down or get stuck. Kieren was great in keeping me up to date on any new properties that fit my requirements and as soon as I found the one got me straight in there to see it. 100% would recommend Connells to anyone looking to purchase a property.
Charley · 19 May 2023
★★★★★ 5/5
GoogleWe highly recommend Faversham Connells. We have had such a lovely experience with everyone from the faversham team. Especially Kieran, Roger and Tracey. The three of them made the process of buying our first home so much easier and if we had any questions they were always on the end of the phone. They would explain everything to us both in a way which we could understand. We could not recommend them enough.
Poppy · 19 May 2023
★★★★★ 1/5
Google🚫AVOID🚫. Connells Faversham is full of lies. And need a lot of training. We tried to end our contract with them and move the house elsewhere to sell, but we were stuck in a 28-day contract. In these 28 days, people were asking about the property and they were telling people we had taken it off the market there for losing buy buyers. I know this as one of these people was a friend of mine. I formal complaint has been raised and legal action will be taken. They should be ashamed of themselves
Marc · 16 April 2022
★★★★★ 5/5
GoogleMy sale went very smoothly. The initial valuation from Simon proved very accurate and I and others loved the video tour. Chloe in particular was very good with potential purchasers.
Malcolm · 27 September 2025
Agent replied · 26 December 2025
Thank you so much for your kind words! We're thrilled to hear that your sale went smoothly and that our team, especially Simon and Chloe, exceeded your expectations. We aim to make every interaction and showing experience unforgettable for our clients. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHave had a really good experience with all the team at the Faversham branch. They know the local market really well and are always available to help with any questions we have had. Special mention to Tazzmin and Fiona that have been great at chasing things up and coming back to you with updates.
Tony · 16 April 2022
★★★★★ 5/5
GoogleMy contact with Connells throughout our purchase was always timely, helpful and informative. We had a particularly tricky transaction that has taken almost a year to complete and special thanks must go to the sales progressor, Tracey Keithson, who went above and beyond to help us chase people in all parts of the chain and help solve the many problems we encountered. I had never appreciated how important this role was, but I don't think the transaction would have completed had it not been for Tracey.
Aaron · 19 May 2023
★★★★★ 5/5
GoogleWe have just completed on a very complicated sale. Our sales progresser Tracey Keithson has been absolutely amazing throughout, really supportive and helpful. We couldn't have done it without her!
Kim · 19 May 2023
★★★★★ 5/5
GoogleHi.
Found Chloe very helpful.
Kind regards Paul Gibbons.
Paul · 25 February 2025
Agent replied · 18 May 2025
Thank you for taking the time to leave us this tremendous 5* review Paul. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from Connells. Kieran from the Faversham branch was great during the viewing process on our house, keeping us updated consistently. When we accepted an offer, Tracey Keithson helped to push the sale through quickly and smoothly. She also maintained excellent communication and was always at the end of the phone if any issues arose. It was such a reassurance having that help.
We would recommend Connells as an estate agent to anyone.
Rebecca · 16 April 2023
★★★★★ 5/5
GoogleVery efficient service by Chloe
George · 5 March 2025
Agent replied · 26 April 2025
Thanks George for your amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMassive help buying my first home. Always there at the end of the phone to answer any questions I had always updating me throughout. Thanks for all your help
Especially Joseph absolute legend 👍
Paul · 16 April 2022
★★★★★ 5/5
GoogleCan't thank Kieren enough. Always friendly and polite and went above and beyond at every stage of the process. An great asset
Carol · 19 May 2023
★★★★★ 5/5
GoogleConnells helped us to get our dream house, Sharon and Mike were particularly helpful and always kept us in touch , especially in the latter stages of the purchase when things got tricky ! Would highly recommend them .
Clare · 16 April 2018
★★★★★ 5/5
GoogleI used Joe for my mortgage. He was the only person who managed to find me a mortgage that allowed me to find a house in budget that met my needs. He explained things to me when needed and kept me updated along the way. The New Home hamper was a lovely personal touch. I would certainly recommend.
Ellie · 19 May 2023
★★★★★ 5/5
GoogleSharon and Connells have helped me and my family on two occasions recently. The first was house hunting, and most recently Sharon assisted with a probate valuation following the death of a relative.
On both occasions I have found them to be very attentive and responsive and taking the trouble to properly understand our needs. It's a cliche, but it's good old fashioned service. Definitely recommended.
Tom · 16 April 2021
★★★★★ 4/5
GoogleConnells quickly found a buyer for the property in the recent property boom that ended in June. One star deducted because of the awful service from the solicitors they recommended. Having said that, Connells went above and beyond to help mitigate the delays caused by the solicitors, and Sharon and Tazzmin in particular were sympathetic and helpful.
Liz · 16 April 2022
★★★★★ 5/5
GoogleSharon and Jade worked tirelessly to help us sell our house and within months they found a buyer for it when other estate agents had failed. I am eternally grateful because Sharon gave me hope when I had completely given up. Such a hardworking team, always a really warm welcome when you walk in, I thoroughly recommend Connells for buying and selling properties.
Reet · 16 April 2019
★★★★★ 5/5
GoogleThank you so much for the care and attention you have provided during my house hunting, Its great that you respond so quickly and take time to discuss my concerns and question. So extremely efficient and highly recommend dealing with Sharon Clinch and Tazmine who are super friendly and professional.
Julia · 16 April 2021
★★★★★ 1/5
GoogleDo not rent from these people they promise you the earth before you pay them and then once you do they go back on everything
Once your in your rented property it's a nightmare to get anything done and also their rental properties are well over priced
Colin · 16 April 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
