Trusted Agent profile · Farnham
★★★★★
434 reviews across 2 platforms
6 East Street, Farnham, GU9 7RX
Bridges Estate Agents's office in Farnham, at 6 East Street, is rated 4.5 out of 5 across 434 reviews on two platforms, including 216 Google reviews rated 4.9.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service from Bridges…
I have employed the services of Bridges Letting agency in Fleet. From the start of meeting Sam Burrows at my property, she was extremely professional and attentive to my needs (especially on the basis I have never been a landlord before). Literally one week later, I have a tenant signed up and Sam has kept me abreast of everything on a regular basis.
5/5
GoogleI have had a very positive experience with Bridges Farnham. Alfie, Hayley and Kathy were all amazing and I won't hesitate in recommending Bridges Farnham to family and friends.
5/5
GoogleWanted to say a massive thank you to Bridges for helping me from start to finish selling my one bedroom flat in Farnham. They were friendly, informative and professional throughout. Especially a big thanks to Alfie and Kathy who worked hard to make the process seamless. Thanks again!
5/5
GoogleTremendously helpful from beginning to end. Really helpful and informative during viewings and invaluable for pushing things along to exchange and completion.
Hi Gavin, Thank you so much for taking the time to share your experience. I’m delighted to hear the team were helpful and informative during viewings and that their … More
5/5
GoogleThe guys from the start where excellent to deal with Organised viewings straight away,My viewing was conducted by Edward,He’s a young guy who obviously loves what he does …
Dear DMCQ, Thank you so much for your kind words! We're thrilled to hear that you had such … More
1/5
TrustpilotHorrendous experience
Horrendous experience. Do not sign a 20 week contact! Within a couple of weeks, they had lied to me on several occasions and had provided a terrible service. They apologised for the unacceptable level of dishonestly but still refused to release me from the contract that they were in breach of. They knew that their official complaints procedure was longer than my remaining contract (after stalling for several weeks), so they had me trapped with no way out. This was knowing that I was in a rush to move in time for school applications, and missing them would seriously affect our family.
1/5
TrustpilotWORST EXPERIENCE EVER!!!!!!!!
I found Bridges Estate Agents my worst experience ever in dealing with a company, and not to mention how dreadful it was in having James Macphee (Associate Director none the less) manage the sale or in this case what looks to be the fictitious sale of our property. Firstly James tried to convince us that a flat rate fee that they were charging was better than their 0.7% selling fee, although the flat rate fee was several hundreds of pounds more expensive.Secondly James instructed the firms associated conveyancing company to act for us even though we did not instruct him to do so.Thirdly James tried to convince us to spend several hundreds of pounds on professional photos instead of their own and when we refused he did them for free!!!!! We avoided a rip off charge there!Fourthly They never answer their phones and you have to always wait several hours for a call back, a house we were attempting to buy the estate agent attempted to contact James at Bridges in the morning to verify our situation so that they could put an offer to the seller and there was no contact from James or Bridges for over 5 hours so we then had to chase Bridges to insist they speak with the other estate agents to verify our situation.Fifthly James and Bridges when informing us of an offer on our property were in breach of their own contract obligation and broke the Consumer Property Regulations act by NOT informing us that the person who put in an offer on our property did not have a mortgage in place and neither did the people buying their property even though James knew that the buyers of our property were fully aware that the buyers of their property had already had a mortgage refused and therefore failing to tell us that our buyers were not in any position to proceed with buying a house and therefore denying us our right to make an informed decision and what makes it worse is that we found out 2/3 months after our house was sold subject to contract and we turned away another very keen buyer just after accepting this offer of which had we been made aware at the time we would not have accepted the offer. Which is now going to cost us in solicitors fees that we should never have had had we been informed of our buyers situation and especially as we have since found out that our buyers buyers have had a second mortgage application refused, yet it has been a week since we found out this information yet we have had no contact from Bridges to inform us of this!!!!Since giving James Macphee and Bridges the 21 days notice to stop being our agent (although under the Consumer Property Regulations act they should have cancelled the contract straight away seeing as they were in breach of their very own contract and standards of service they promise to deliver), we have made several attempts to contact them both James and Saskia asking questions and any contact that we have made has been completely ignored.I work for an organisation that employs approximately 700,000 staff and I am spreading the word on the unprofessional, dishonest, ignorant, time wasting service we have had from Bridges Estate Agents and James Macphee (ASSociate Director no less) if staff at the top behave in this way then you can be rest assured that this feeds down the line.
5/5
GoogleI would highly recommend Alfie from Bridges in farnham without any hesitation. Alfie was very clear and thorough in our initial valuation appointment and was also more than prepared to listen to my views and answer any questions I had. Alfie was able to secure a sale on my property within days of listing using his list of potential buyers and matching them up before we had even put the for sale sign up! There were a few bumps at the beginning of our chain which left me feeling frustrated and even tempted to pull out at times but Alfie kept things on an even keel for us going above and beyond to make sure all went through ok and that I was constantly kept informed. His calm, patient and happy nature is exactly what we needed. Thanks Alfie! We are so grateful!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe recently sold with Bridges and they were supportive friendly and always professional. Alfie led our sale and without him I don’t think that we would have got there. We sold pretty quickly but there were problems with the chain more than once - he worked tirelessly to help us think through the best options to reconnect the chain and then almost single handedly managed the entire chain of solicitors - fantastic. Would highly recommend Alfie and the Bridges team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotMy son and his wife have just completed…
My son and his wife have just completed on his sale in Aldershot. He is currently living abroad and so the sale had to be managed remotely. I(his mother) interviewed several estate agents on their behalf and recommended Simon Kerry at Bridges to them mostly because I was comfortable with his experience and knowledge of the local area, and have been delighted with the choice. He managed the whole process with confidence and skill, a consummate professional despite both solicitors being not at all up to scratch and nearly scuppering the sale several times.I would highly recommend Bridges but particularly Simon. If not at the end of a phone he would always get back quickly, and worked with my son by email to make a potentially tricky transaction as smooth as it could be. Well done Simon.!
5/5
TrustpilotTremendous service from Bridges
Tremendous service from Bridges - a particular thanks to Kathy for her friendly and professional approach to supporting us throughout the move process.
1/5
TrustpilotBridges don't care about you once you sign the contract
I asked for several things to be repaired prior to moving in. These weren't done. Not only that but the cleaners also smashed the glass on my oven. A month later and it still isn't repaired. I am given a variety of subcontractors numbers who are unable to help and the latest number isn't even recognised. Make sure the property is right before you move in and hope that it never needs repairs or you will be like me left without essentials for a long time
Dear Andrew I do sincerely apologise that our service did not meet your expectations. The situation regarding the oven was outside of our control, but as you know, the contractor involved has now had the oven replaced with a brand-new oven and offered you a good will payment for the inconvenience you had experienced.Most of the maintenance issues that you highlighted prior to your tenancy were addressed before you moved in. The issues that remain outstanding will be attended to shortly. I am grateful for your time today to discuss the matter and very much hope that you now feel happier about the situation.Moving forward we will do all we can to deliver the high level of customer service that you should expect from our company. Kind regards Candice Jones
5/5
TrustpilotA great experience with Bridges and Mel…
A great experience with Bridges and Mel helping us with progressing the sale along. We would recommend them. Many thanks
5/5
GooglePetra was amazing, taking time to make sure we found the right house, viewing multiple houses, very knowledgeable and professional, and never felt rushed when viewing a house, couldn't ask for a better estate agent, highly recommend them. Thanks a lot Petra.
5/5
GoogleRecently purchased a property via Bridges and had a great experience. Alfie and Kathy were amazing all the way through the process, hosting several viewings and once we had an offer accepted helped us work through the process efficiently. They were always available on the phone and by email and kept all parties informed of progress and chased where required. An absolute pleasure to work with.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotCan only speak highly of our experience…
Can only speak highly of our experience with Bridges estate agents. We were looked after by Jasmine Robinson from the Camberley office. We found her to be welcoming, proactive, determined and knowledgeable with each property we viewed and the surrounding area. When we wanted to view a property with Bridges she would do all she could to accommodate our timings and enable us to view the property that day or as quickly as possible. She is a Top agent with a good personality, your be happy to have her as your agent. Thankyou Jasmine and Bridges for a very positive experience with you.
5/5
TrustpilotI decided that Aldershot could be…
I decided that Aldershot could be somewhere to relocate my family to, so I called Bridges and to my delight spoke to Miss Reece Khutan, who after a ten minute conversation completely understood all my needs. She had excellent local knowledge, a professional approach & very accommodating. Looking forward to working with her in the foreseeable future. Reece is definitely a credit to Bridges! Marjorie Watts
1/5
TrustpilotHands down the worst Agency I've dealt…
Hands down the worst Agency I've dealt with and I have been renting for year's. From the first offer falling through, to putting an offer on another rental property and waiting for day's with no communication/update and having to constantly chase. To trying to arrange a second viewing of the property before moving in, but being ignored...to then moving in to find out the Landlord had removed the built in wardrobes, which meant having to fork out extra money. Would've been nice to have been told beforehand! To not being told that we'd need access to a key for the carpark barrier so the removal van could enter the carpark to unload our furniture etc.(luckily a neighbour helped us out) We've also only received one fob to enter the building, when there's 2 of us. So inconvenient. A week later, still waiting for another fob, no update as to how long this will take. And the worst part of all- being told by the Landlord (by chance) that he will be selling the property within the next 6-12 months and that Bridges Hook knew this from the start. They conveniently withheld this information from us throughout the whole process, offering a 12 month minimum long-term let...knowing full well that wouldn't be the case. I emailed them 2 day's ago as I want an explanation...haven't had a response! Communication is terrible and has been throughout. I'm shocked that such important information was withheld knowing full well we were looking for a long-term let. They are dishonest.
Dear Natalie, Thank you for bringing this to our attention, I am disappointed to hear that you haven’t received the usual ‘Bridges experience’ that we have built our reputation and business on, which is why we have reached out to you directly in an effort to resolve the difficulties that you experienced during the letting process with Bridges. As you are aware, we are continuing to communicate with your landlord in an effort to finalise the outstanding issues and will update you directly on our progress. We apologise for any inconvenience that these issues are causing you and hope we can work together with you and your landlord to resolve this as soon as possible.Kind regards Suzy Steventon KiyHead of Property Management
5/5
TrustpilotThey helped me get a flat to rent after…
They helped me get a flat to rent after a month of unsuccessful search with other agents. They literally took the burden on themselves to get me a house and for that I am grateful.
5/5
TrustpilotSold through Bridges ash Vale and they…
Sold through Bridges ash Vale and they were brilliant start to finish. Got us full asking price on our second viewing , way exceeding our expectations!! Ben is really nice to deal with, what I liked most about Ben is he was always a phonecall away and kept me updated even on his days off !! Would thoroughly reccomend Bridges
5/5
TrustpilotImpeccable service from Bridges Estate Agent
We have a property that we rent out through Bridges Estate Agent. The service we receive each time is impeccable. Kerry's assistance is meticulous and she is always responsive and helpful in booking engineers' visists. The outstanding service we received has incentivised us in extending the contract with the Tenants for another two years.
5/5
TrustpilotGreat Service from Dale and his team in…
Great Service from Dale and his team in Fleet. Bridges took our property on to the market and sold it in a matter of days and achieved the price we wanted. Took great photos and communicated throughout the process regarding viewings, all of which where accompanied. We received feedback on the same day or the next morning.Once the sale was agreed, we had assistance from Kevin who was a pleasure to deal with, and supplied regular updates via email and phone. We purchased our current house through Bridges, and it was a 'no brainer' to use them when it came to selling. I wouldn't hesitate to use them again and recommend their services to our friends and family. Thanks TEAM Fleet! Its been a pleasure, from two very happy customers busy packing!
5/5
GoogleGreat overall service from Bridges and a huge thank you to Alfie Borszcz! We were struggling to sell the property and so went multi agent including bringing Bridges onboard. A week after the previous sale fell through, Alfie got us a buyer and we exchanged and completed in 7 weeks. Phenomenal job!!! Thank you!!
5/5
GoogleA big thank you to Petra green for her help and assistance for purchasing our dream home in camberely we would be able to buy this without her help we really appreciate it
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